- Joined
- Mar 31, 2023
- Location
- Copenhagen
Hello,
I deposited 60 EUR and played on N1 Casino. I obtained some bonuses and played. I won 500 EUR in lightning dice. I requested two withdrawals. 83 EUR, and 572 EUR of my winnings. Casino instead of contacting me, froze my funds and reduced my balance to 0 EUR and stated I had violated T&Cs by "betting over 5 EUR per bonus bet", which I was never informed of and the casino had no software to enforce this restriction.
Casino did not warn me, and did not allow me to speak to a manager. Casino is now also withholding my original deposit, which is separate.
When I notified them that withholding my deposited amount constitutes theft, they got nervous and decided to release 30 EUR. I am still waiting for that amount. I notified them I had called Danish Police about this incident, to which they ignored my request to speak with a manager.
Update: Casino promised me to speak with a manager, then withdrew the promise saying they did not have to.
I told them this is theft, they are ignoring me.
Find our official writeup on N1 Casino here.
I deposited 60 EUR and played on N1 Casino. I obtained some bonuses and played. I won 500 EUR in lightning dice. I requested two withdrawals. 83 EUR, and 572 EUR of my winnings. Casino instead of contacting me, froze my funds and reduced my balance to 0 EUR and stated I had violated T&Cs by "betting over 5 EUR per bonus bet", which I was never informed of and the casino had no software to enforce this restriction.
Casino did not warn me, and did not allow me to speak to a manager. Casino is now also withholding my original deposit, which is separate.
When I notified them that withholding my deposited amount constitutes theft, they got nervous and decided to release 30 EUR. I am still waiting for that amount. I notified them I had called Danish Police about this incident, to which they ignored my request to speak with a manager.
Update: Casino promised me to speak with a manager, then withdrew the promise saying they did not have to.
I told them this is theft, they are ignoring me.
Find our official writeup on N1 Casino here.
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