I prepared a written statement about this bonus term which IMO i make a valid point I have written this in case they come email me and forfeit my 2000 eur. Do i have a valid point?
Dear Sir / Madame,
On June 8th 2019 I deposited at your site : *snip* I did a €75 deposit and got a 100% match bonus. After sometime on June 9th I cleared the wagering and had a balance left of around €400. I made a withdrawal of €400 , cancelled this a little time after, cause I did not wanted to go the trouble of making another deposit. Now I have a balance of €650, which I requested withdrawal but soon after cancelled for the same reasoning. The next day, June 10th , luck was at my side and after sometime I have a total balance of €3000,-. Now comes the time when somebody pays extra attention to the written T&C. When I looked of the Bonus terms , outlined on the follow page: *snip* , I read a term of your bonus T&C which is as follows : The maximum cash out from any individual bonus is €1,000. Any cash out over this amount will be adjusted manually down to €1,000.
But in my opinion the rule in this case is not fair and I will explain why :
1. The Term “cash out” is vague, in your Bonus T&C there is a term that is a follows:
All bonuses carry a wagering requirement. The typical wagering requirement is 35 times (35x) the original bonus value but this may vary per bonus. A bonus is only considered to be successfully “cashed out” and available for withdrawal once the specified wagering requirements are fulfilled.
Following this rule a cashout is when a person clears the wagering and the bonus balance is “cashed out” to the players “withdrawable balance”. In this way a “cashout” is not the same as a “withdrawal” If we go over to the normal T&C ,which are supplied at the bottom of the page, there is another maximum cash out rule that reinforce this statement :
4.13 Maximum Cashout
The maximum cash out from any individual bonus is €1,000. If a single bonus cash out value exceeds this amount, it will be adjusted upon transfer to the balance meter.
This rule states that if a player has over €1000 euro in his “bonus balance” after completing the wagering, any amount that surpasses the €1000 euro will be adjusted upon transfer to the “Balance meter” or “Withdrawable balance”.
In my case the “bonus balance” that was “cashed out” to the “real balance” was €395,39. This amount is lower than the written €1000. After clearing the wagering I find that the “real balance” is reflecting a “raw deposit” without any bonus terms attached.
On the next page I will supply screenshots of the T&C with a date and time stamp from Google.
I hope we can come to a mutual agreement considering this case.
Yours faithfully,
