MyJackpotCasino Unfair terms

joerdj

Experienced Member
Joined
Apr 19, 2019
Location
Netherlands
I made a deposit two days ago with a 75 + 75 Bonus. I cleared the wagering and had a balance of around 400 left. Just went up and down , until i hit a nice bonus wich paid 1485 euro. Then afterwards( stupid i know) i started to read the bonus T&C and i saw that there is a max cashout from any bonus of 1000 euro, Wich is really unfair IMO. Does anyone else had trouble with this casino before. Its operated by Dazzeltag Entertainment LTD, and is part of the Greentube group. Im kinda mad now, cause the other 800 euro will probably end in their pockets...
 

JohnSnow

Experienced Member
PABnononaccred2
Joined
Mar 12, 2018
Location
Netherlands
Offcourse it will end up in their pockets. You can't do anything about this. Sad terms these max bullshit cashouts.
 

joerdj

Experienced Member
Joined
Apr 19, 2019
Location
Netherlands
Well lets hope I get paid the 1000 EUR, cause maybe there is some other vague clause in the T&C which I broke ;)
 

L&L-Jan

Affiliate Manager for Accredited Casinos
Joined
Jun 15, 2013
Location
Malta
idk they are connected to greentube, as far as I know they once bought bingocams but that got returned / dropped quite fast after.
Aslo greentube had their s

Its a bit sad, but these kind of bonuses will appear more.
 

joerdj

Experienced Member
Joined
Apr 19, 2019
Location
Netherlands
Yeah im not so sure either, but the first things that pop up when i search for Dazzletag Entertainment LTD are a few news items that greentube bought them. The bonusses wich have a max cashout is really stupid. I get when it is for No deposit bonus cq freespins, but not for bonusses that require a deposit . Its so annoying with slotting that as soon as you win big , you think "Will i get paid?"
 

joerdj

Experienced Member
Joined
Apr 19, 2019
Location
Netherlands
The term is formulated like this : 4.13 Maximum Cashout
The maximum cash out from any individual bonus is €1,000. If a single bonus cash out value exceeds this amount, it will be adjusted upon transfer to the balance meter.

So i\m a bit confused by now, cause its says adjusted to a 1000 euro , but says nothing about forfeit the rest of the balance. Does this make any sense?
 

joerdj

Experienced Member
Joined
Apr 19, 2019
Location
Netherlands
In the bonus terms its formulated a bit different but again nothing about forfeit of the rest of the balance :
  • Maximum cash out from any individual bonus is €1,000. Any cash out over this amount will be adjusted manually.
 

TheAddict

Ueber Meister
Joined
Jan 9, 2013
Location
Kent
In the bonus terms its formulated a bit different but again nothing about forfeit of the rest of the balance :
  • Maximum cash out from any individual bonus is €1,000. Any cash out over this amount will be adjusted manually.

I'd guess it's wrote that way to mean that they will adjust it manually at the time they receive a withdrawal request, rather than having any balance that is over 1000 automatically adjust to 1000 upon completion of the wagering requirements . Nothing unethical about that, but for those who didn't bother to read the terms and so were not aware of the max cash out and perhaps after completing the wagering had a balance of 1200 for example, there's always a chance they might continue gambling with that 1200 (and possibly risk losing some/all of it) while being unaware the max cashout was only ever going to be 1000 anyway.
 

joerdj

Experienced Member
Joined
Apr 19, 2019
Location
Netherlands
Yeah but the term in de normal T&C says that it will be adjusted when transfer from the bonus meter to the balance meter. So if you won 1200 and complete the wagering you will only get a 1000. Furthermore they are talking about a "cashout" of a bonus when you fulfill the wagering , not withdrawal. This comes back in the terming about the wagering that is a follows ;
  • All bonuses carry a wagering requirement. The typical wagering requirement is 35 times (35x) the original bonus value but this may vary per bonus. A bonus is only considered to be successfully “cashed out” and available for withdrawal once the specified wagering requirements are fulfilled.
I requested the withdrawal yesterday so I will see what will happen...
 

sapit222

Ueber Meister
PABaccred
MM
Joined
Nov 7, 2012
Location
Sweden
Thats why i never register/play at any casino with such stupid bonus rules (max win/cash out etc). :puke:

Its better without any bonus at all than a bad bonus. :p
 

joerdj

Experienced Member
Joined
Apr 19, 2019
Location
Netherlands
Yeah , worse part is that I just continue playing with stupid bets(think would not get anything ) , and won over €3000 EUR. But I will follow them to the end of the earth if I have to ;)
 

joerdj

Experienced Member
Joined
Apr 19, 2019
Location
Netherlands
I prepared a written statement about this bonus term which IMO i make a valid point I have written this in case they come email me and forfeit my 2000 eur. Do i have a valid point?

Dear Sir / Madame,

On June 8th 2019 I deposited at your site : *snip* I did a €75 deposit and got a 100% match bonus. After sometime on June 9th I cleared the wagering and had a balance left of around €400. I made a withdrawal of €400 , cancelled this a little time after, cause I did not wanted to go the trouble of making another deposit. Now I have a balance of €650, which I requested withdrawal but soon after cancelled for the same reasoning. The next day, June 10th , luck was at my side and after sometime I have a total balance of €3000,-. Now comes the time when somebody pays extra attention to the written T&C. When I looked of the Bonus terms , outlined on the follow page: *snip* , I read a term of your bonus T&C which is as follows : The maximum cash out from any individual bonus is €1,000. Any cash out over this amount will be adjusted manually down to €1,000.

But in my opinion the rule in this case is not fair and I will explain why :

1. The Term “cash out” is vague, in your Bonus T&C there is a term that is a follows:

All bonuses carry a wagering requirement. The typical wagering requirement is 35 times (35x) the original bonus value but this may vary per bonus. A bonus is only considered to be successfully “cashed out” and available for withdrawal once the specified wagering requirements are fulfilled.

Following this rule a cashout is when a person clears the wagering and the bonus balance is “cashed out” to the players “withdrawable balance”. In this way a “cashout” is not the same as a “withdrawal” If we go over to the normal T&C ,which are supplied at the bottom of the page, there is another maximum cash out rule that reinforce this statement :

4.13 Maximum Cashout
The maximum cash out from any individual bonus is €1,000. If a single bonus cash out value exceeds this amount, it will be adjusted upon transfer to the balance meter.


This rule states that if a player has over €1000 euro in his “bonus balance” after completing the wagering, any amount that surpasses the €1000 euro will be adjusted upon transfer to the “Balance meter” or “Withdrawable balance”.

In my case the “bonus balance” that was “cashed out” to the “real balance” was €395,39. This amount is lower than the written €1000. After clearing the wagering I find that the “real balance” is reflecting a “raw deposit” without any bonus terms attached.

On the next page I will supply screenshots of the T&C with a date and time stamp from Google.

I hope we can come to a mutual agreement considering this case.

Yours faithfully,
 

Gaz237

Meister Member
MM
Joined
May 8, 2014
Location
chelmsford UK
Clutching at straws springs to mind.

You never bothered reading the T&C until after you had completed wagering and are accusing the Casino of unfair and vague terms FFS.

You reversed the withdrawal twice, totally down to you for not waiting.

You had better hope you didn't break any of their other rules, as you may end up with nothing.
 

joerdj

Experienced Member
Joined
Apr 19, 2019
Location
Netherlands
In my opinion the wording the chose to apply a maximum cashout to any bonus is vague. They have normal T&C and the Bonus T&C which contradict each other. Canceling the deposit really has nothing to do with not wanting to wait. Its an easy trap to lose everything, but also a nice and easy way to continue with a nice balance. The point I was trying to make is that in 1 T&C they say that the bonus balance can not exceed 1000 eur, and anything that surpasses that will be fortfeit. On the other term they say any cashout. In my opinion this is unfair and vague terming. If they just said : "any bonus has a withdrawal cap of 10x the received bonus" I would not have started this thread.
 

SpinUk

Meister Member
PABnonaccred
MM
Joined
Oct 10, 2012
Location
London
50% of casinos bonus have a max cashout these days (conservatively). Pretty standard stuff. What you should have done is withdrawn and then redeposited if you wanted to play on.
 
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joerdj

Experienced Member
Joined
Apr 19, 2019
Location
Netherlands
Its not that I'm against a max cashout cap, its that there are two terms that contradict each other. In 1 im in the right and in the other casino is in the right. Other thing i find vague is when does this max cashout stop. I wagered over 18.000 euro after the wagering was complete. Thats over 8 times the required wagering.
 

Gaz237

Meister Member
MM
Joined
May 8, 2014
Location
chelmsford UK
Its not that I'm against a max cashout cap, its that there are two terms that contradict each other. In 1 im in the right and in the other casino is in the right. Other thing i find vague is when does this max cashout stop. I wagered over 18.000 euro after the wagering was complete. Thats over 8 times the required wagering.
The only T&C,s that matter in this case are the bonus ones.

The max cash out stops when you complete wagering (35X) You then withdraw any amount left in your account. Up to a maximum of £1000. That's where you went wrong.

Makes no odds if you wagered 1 million, you could only ever win £1000 as you was still playing with bonus funds.

Nothing is vague, nothing contradicts anything and the casino are in the right. It really is that simple.
 

joerdj

Experienced Member
Joined
Apr 19, 2019
Location
Netherlands
The only T&C,s that matter in this case are the bonus ones.

The max cash out stops when you complete wagering (35X) You then withdraw any amount left in your account. Up to a maximum of £1000. That's where you went wrong.

Makes no odds if you wagered 1 million, you could only ever win £1000 as you was still playing with bonus funds.

Nothing is vague, nothing contradicts anything and the casino are in the right. It really is that simple.
Well i find it weird you are so defensive of a casino. Did i make a mistake not reading the term beforehand : Yes i did. Do their terms contradict each other : Yes they do. Are the casino's always in the right : No they are not.
Saying that the only T&C that matter are the bonus T&C is also wrong. General T&C still apply.
If we follow your rules than a max bet after wagering would still apply cause your money consist of "bonus funds"
 
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