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My experiance - Guts.com

Discussion in 'Online Casinos' started by Quickwin, Aug 22, 2016.

    Aug 22, 2016
  1. Quickwin

    Quickwin Experienced Member

    Occupation:
    Media
    Location:
    Norway
    Ive been a player at Guts for long time since they opened with Ben, but recently they have really treated me as (S*hit)

    I have always been VIP at guts, while Ben was the man over there everything went always smoothly, then new management took over and everything changed.

    I had cashback deal every weekend, this is now suddenly gone without telling me a thing, even a email could be telling me this is something was happening.
    I had to find this out by chat support that telling me this.

    They have blocked freespins & deposit bonuses now as wel.

    (note this is from a player that have lost 100Ks over Gut and Rizk (Same group) )

    It amaze me how they run a business, by ditch they valuable player in gut.

    I have no words, my hard earned money get donated to these sites and all i get back is regret of why i even used my time to this.
     
  2. Aug 22, 2016
  3. Jono777

    Jono777 Senior Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    Wow - A very surprising read indeed!

    My experience from both Guts and Rizk (before and after management changes) has been nothing but positive and I am a very small fish to them also.

    Surely there has to be more to this than meets the eye :thumbsup:
     
  4. Aug 22, 2016
  5. mina1929

    mina1929 Senior Member

    Occupation:
    Food Catering
    Location:
    World
    Yes I am surprised to read this also. Guts and Rizk have been great with me. I receive all their emails of offers and support have been fantastic.
     
  6. Aug 22, 2016
  7. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    I do not know Jon as there has been some moans about them in recent months, It started when they started the IGaming platform, I cloud or what ever it is,

    games not working / errors etc and CS are not what they was, I remember saying they need to get there arss in gear as its not going to look good for the sites that are starting to run from there platform, And with the buy out from thrills I bet there got there hands full, I am not saying there a bad group as you canot get any safer but from the posts I read there has been many of moans
     
  8. Aug 22, 2016
  9. Jono777

    Jono777 Senior Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    I don't get any emails Mina :confused::confused: but wife does so she reads em out lol.

    Tez, remember when Guts used to be EveryMatrix and there was daily errors and issues galore, bet they gave out more in comps than I gave out fags back in my arcade days :eek:

    Ben sorted out a complete platform migration to IGC in a huge effort to overcome these problems/errors and it did work for a good while.

    The part where I feel sorry for them (and its rare I feel sorry for a casino lol) is after this enormous 'move' and the efforts they put in, it seems they are almost back in the position as if the migration never happened :(

    CS as frustrating as they can be across the board in generalhas always been top notch for me at both Guts and Rizk and their reps have both being nothing short of amazing :thumbsup:
     
  10. Aug 22, 2016
  11. lotusch

    lotusch Megaways Slots, as useless as salt in your coffee webby PABaccred mm2

    Occupation:
    Marketing Assistant
    Location:
    Dún Dealgan
    GUTS was for me the number 1 casino up until they ditched the Irish players.
    Ben was and is an amazing guy and for me he was the face of GUTS.
    Together with its amazing CS team he made GUTS a very successful and popular online casino.

    To be honest,since they e-mailed me that they started accepting Irish customers again I haven't been back.
    Basicly I started to play at Rizk and I feel fine there, no need to play at 2 casino's from the same company/owners.
    Captain Rizk is as nice and curtious as Ben in his GUTS days.
    CS is nice at Rizk too so no need to go back to GUTS.

    It is the same with other casino's who have ditched Irish players.
    When they come back on the Irish market I probably will ignore them.
    I don't like to be kicked out at their leisure due to "business" decisions and then a few months down the line ask me to come back in and start spending money again.

    Anyway,I have nothing bad to say about GUTS in my days as a player.

    Only thing indeed is the laggy spins and the sheer unending amount of MGS errors.
    These still occur when playing Rizk too.

    I do realise it is not the casino's fault and I think enough has already been said about this issue.
    MGS doesn't same to give 2 shits anyway.
     
  12. Aug 22, 2016
  13. Captain Rizk

    Captain Rizk Accredited Casino Representative

    Occupation:
    Bullshit battling Superhero
    Location:
    Malta
    @Quickwin if you can PM me your email address then I can have a look at your rizk account for you.
     
  14. Aug 22, 2016
  15. miksaxxx

    miksaxxx Senior Member

    Occupation:
    Computer related
    Location:
    Finland
    There must be some reason.

    Yits is in holiday now.

    Why you dont go chat again and ask them forward question to Joakim. He can answer those things.




     
  16. Aug 23, 2016
  17. MissRuthless

    MissRuthless Experienced Member

    Occupation:
    Over Worked Under Paid
    Location:
    Australia
    But your so called hard earned money is your own choice to use at a Casino, just like each and everyone of us.
    If you feel you get regret then maybe you need to take a break or something.

    Your the player choosing to play, no one is making you and the don't owe you anything.

    I have played at Guts for a long long time, infact did not even know there was a change over lol.
    Nothing for me there has changed, maybe only thing is wanting a proper win for once when I bet higher :p

    Guts is still amazing, in my opinion anyway.
     
  18. Aug 23, 2016
  19. ultra100

    ultra100 Meister Minion MM webmeister

    Occupation:
    Sport, Aff.
    Location:
    Europe
    Have you tried 32Red with that level of deposits? I am pretty sure, you would be comped way higher over the years.
     
  20. Aug 24, 2016
  21. miksaxxx

    miksaxxx Senior Member

    Occupation:
    Computer related
    Location:
    Finland
    So there is 100k deposit . usually comped 10k+ all free spins and bonuses = So atleast 15%.

    I dont think 32 red gives straight Money of 15k.
     
  22. Aug 24, 2016
  23. Jono777

    Jono777 Senior Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    I don't think any casino with a successful business model would!
     
  24. Aug 24, 2016
  25. miksaxxx

    miksaxxx Senior Member

    Occupation:
    Computer related
    Location:
    Finland
    No :)

    If they need to pay affiliate from that account. I readed somewhere that GiG has purchase couple of affiliate network to get those cost away..
     
  26. Aug 24, 2016
  27. ultra100

    ultra100 Meister Minion MM webmeister

    Occupation:
    Sport, Aff.
    Location:
    Europe
    I think it gives.

    Free spins at 10-20cents and bonuses at max 20-30eur surely don't increase that rate to 15%.
    Anyway, its a personal experience and really depends on more factors. (very bad loosing streaks, or total withdrawals vs deposits..etc).

    Nothing against Guts really, but IMHO 32Red is much more bonus-comps related towards high-rollers. Guts its more focused on certain countries, and promos for those.
     
  28. Aug 24, 2016
  29. ultra100

    ultra100 Meister Minion MM webmeister

    Occupation:
    Sport, Aff.
    Location:
    Europe
    Why do you think so? Successful business model = "Happy Player" = better retention and more value over longer period.
     
  30. Aug 24, 2016
  31. syrus2

    syrus2 Banned User - repetitive trollish behavior

    Occupation:
    truk driver
    Location:
    Netherlands
    common sense !!
     
  32. Aug 24, 2016
  33. Jono777

    Jono777 Senior Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    Experience! :D

    Years of play, yes all low rolling but there has to be 100+ low rollers for every Hi-roller, small fish are sweet, look after the pennies etc.

    Not saying I haven't been 'looked after' over the years but recent times I've found loyalty to be a thing of the past and rare I get anything decent or above 10 FS on Starburst.

    Not naming any casinos but let's just say I've been rewarded better by casinos I deposit at once in a blue moon than I do by those I deposit at 3-4 times a week!

    Retention and happy player was a major factor (and still is but on a smaller scale) IMO the fact that we small bet players don't get treated as good as we could/should is down to the surge and drastic increase in casino Vs Casino competition and player base in recent years.
     
  34. Aug 24, 2016
  35. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    I second that,
    I have seen many casino come on to the market and even had there fair share on this site, I seen casino's come on, give it the talk, Sort us out, Promise they will be about, Soon as they get a name and what ever than its good by vienna , I am not saying all casino but a bloody lot,

    I know they do not have to stick around and nor do I expect but what I do expect is answers and help when needed,

    I know things have changed recently with the new U.K regs but that should be no excuse, Things have took a massive nose dive and its not doing casino's any favour's, I my self was waiting bloody ages the other day on one of the betit sits for CS than feed me aloud of bollox lol,

    I have gave up alot of sites, I have a few odd deposits here and there across a few sites, I play no where near as I did, It seems that its the sites that we think not to play on like tonybet that hands out spins etc,

    I also notice the more loyal you are the less you get, Talk about rubbing salt in the wound, I do not use other forums so unsure if its the same on them and casino / reps have also done a bunk,

    Note:: I no there is a few casino reps that do there upmost best for us and its much appreciated,

     
  36. Aug 25, 2016
  37. Quickwin

    Quickwin Experienced Member

    Occupation:
    Media
    Location:
    Norway
    This.
     
  38. Aug 26, 2016
  39. scarletmuse

    scarletmuse Experienced Member

    Occupation:
    Lady of Leisure
    Location:
    Perth


    Yes, I too made the switch to Rizk after having a bit of a miserable run of luck at Guts and they stopped doing weekly FS and the perks seemed to be too difficult than it was worth-- like those daily trivia quizzes with the 24hr wait to play the prize! Rizk was such a fun and exciting change from what Guts felt like for me at the time but I always had a nice time dealing with support and so on.

    Even when I stopped playing as much or had those darned errors, I always held a dumb soft spot for them to be truthful... Guts was actually my first... The casino where I lost my "vir-spin-ity".. :Angel::cheerleader: :p:laugh:
    :lolup:

    Lotusch, curious about your insights on MGS errors... For me it is the most grinding thing that has my fists shaking like darned it every time. Seriously ever since I started playing and I can never get to the bottom of it either, google, CS and the forum, I still have no luck getting these resolved.. And yep across the board, Guts, rizk, VS, Trada.. Pretty much any I have played at in my travels or still playnat-even with the apps/desktop applications and everything like :confused::confused:

    Actually, come to think of it I think we have crossed paths in discussions other threads about this same thing LOL ..
     

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