My experiance - Guts.com

Quickwin

Experienced Member
Joined
Nov 25, 2014
Location
Norway
Ive been a player at Guts for long time since they opened with Ben, but recently they have really treated me as (S*hit)

I have always been VIP at guts, while Ben was the man over there everything went always smoothly, then new management took over and everything changed.

I had cashback deal every weekend, this is now suddenly gone without telling me a thing, even a email could be telling me this is something was happening.
I had to find this out by chat support that telling me this.

They have blocked freespins & deposit bonuses now as wel.

(note this is from a player that have lost 100Ks over Gut and Rizk (Same group) )

It amaze me how they run a business, by ditch they valuable player in gut.

I have no words, my hard earned money get donated to these sites and all i get back is regret of why i even used my time to this.
 

Jono777

Ueber Meister
CAG
mm1
mm4
Joined
May 13, 2014
Location
Wolverhampton
Wow - A very surprising read indeed!

My experience from both Guts and Rizk (before and after management changes) has been nothing but positive and I am a very small fish to them also.

Surely there has to be more to this than meets the eye :thumbsup:
 

mina1929

Meister Member
Joined
Jun 13, 2015
Location
Universe
Yes I am surprised to read this also. Guts and Rizk have been great with me. I receive all their emails of offers and support have been fantastic.
 

spintee

Ueber Meister
webby
mm2
Joined
Mar 21, 2012
Location
Northants
I do not know Jon as there has been some moans about them in recent months, It started when they started the IGaming platform, I cloud or what ever it is,

games not working / errors etc and CS are not what they was, I remember saying they need to get there arss in gear as its not going to look good for the sites that are starting to run from there platform, And with the buy out from thrills I bet there got there hands full, I am not saying there a bad group as you canot get any safer but from the posts I read there has been many of moans
 

Jono777

Ueber Meister
CAG
mm1
mm4
Joined
May 13, 2014
Location
Wolverhampton
I don't get any emails Mina :confused::confused: but wife does so she reads em out lol.

Tez, remember when Guts used to be EveryMatrix and there was daily errors and issues galore, bet they gave out more in comps than I gave out fags back in my arcade days :eek:

Ben sorted out a complete platform migration to IGC in a huge effort to overcome these problems/errors and it did work for a good while.

The part where I feel sorry for them (and its rare I feel sorry for a casino lol) is after this enormous 'move' and the efforts they put in, it seems they are almost back in the position as if the migration never happened :(

CS as frustrating as they can be across the board in generalhas always been top notch for me at both Guts and Rizk and their reps have both being nothing short of amazing :thumbsup:
 

lotusch

A little mix of Dutch and Irish
Joined
Jun 3, 2013
Location
Dún Dealgan
GUTS was for me the number 1 casino up until they ditched the Irish players.
Ben was and is an amazing guy and for me he was the face of GUTS.
Together with its amazing CS team he made GUTS a very successful and popular online casino.

To be honest,since they e-mailed me that they started accepting Irish customers again I haven't been back.
Basicly I started to play at Rizk and I feel fine there, no need to play at 2 casino's from the same company/owners.
Captain Rizk is as nice and curtious as Ben in his GUTS days.
CS is nice at Rizk too so no need to go back to GUTS.

It is the same with other casino's who have ditched Irish players.
When they come back on the Irish market I probably will ignore them.
I don't like to be kicked out at their leisure due to "business" decisions and then a few months down the line ask me to come back in and start spending money again.

Anyway,I have nothing bad to say about GUTS in my days as a player.

Only thing indeed is the laggy spins and the sheer unending amount of MGS errors.
These still occur when playing Rizk too.

I do realise it is not the casino's fault and I think enough has already been said about this issue.
MGS doesn't same to give 2 shits anyway.
 

Captain Rizk

Experienced Member
Joined
Oct 2, 2015
Location
Malta
@Quickwin if you can PM me your email address then I can have a look at your rizk account for you.
 

miksaxxx

Senior Member
Joined
Nov 5, 2008
Location
Finland
There must be some reason.

Yits is in holiday now.

Why you dont go chat again and ask them forward question to Joakim. He can answer those things.




Ive been a player at Guts for long time since they opened with Ben, but recently they have really treated me as (S*hit)

I have always been VIP at guts, while Ben was the man over there everything went always smoothly, then new management took over and everything changed.

I had cashback deal every weekend, this is now suddenly gone without telling me a thing, even a email could be telling me this is something was happening.
I had to find this out by chat support that telling me this.

They have blocked freespins & deposit bonuses now as wel.

(note this is from a player that have lost 100Ks over Gut and Rizk (Same group) )

It amaze me how they run a business, by ditch they valuable player in gut.

I have no words, my hard earned money get donated to these sites and all i get back is regret of why i even used my time to this.
 

MissRuthless

Registered
Joined
Nov 6, 2013
Location
Australia
Ive been a player at Guts for long time since they opened with Ben, but recently they have really treated me as (S*hit)

I have always been VIP at guts, while Ben was the man over there everything went always smoothly, then new management took over and everything changed.

I had cashback deal every weekend, this is now suddenly gone without telling me a thing, even a email could be telling me this is something was happening.
I had to find this out by chat support that telling me this.

They have blocked freespins & deposit bonuses now as wel.

(note this is from a player that have lost 100Ks over Gut and Rizk (Same group) )

It amaze me how they run a business, by ditch they valuable player in gut.

I have no words, my hard earned money get donated to these sites and all i get back is regret of why i even used my time to this.

But your so called hard earned money is your own choice to use at a Casino, just like each and everyone of us.
If you feel you get regret then maybe you need to take a break or something.

Your the player choosing to play, no one is making you and the don't owe you anything.

I have played at Guts for a long long time, infact did not even know there was a change over lol.
Nothing for me there has changed, maybe only thing is wanting a proper win for once when I bet higher :p

Guts is still amazing, in my opinion anyway.
 

ultra100

Full Member
webmeister
MM
Joined
Jul 27, 2006
Location
Europe
So there is 100k deposit . usually comped 10k+ all free spins and bonuses = So atleast 15%.

I dont think 32 red gives straight Money of 15k.

I think it gives.

Free spins at 10-20cents and bonuses at max 20-30eur surely don't increase that rate to 15%.
Anyway, its a personal experience and really depends on more factors. (very bad loosing streaks, or total withdrawals vs deposits..etc).

Nothing against Guts really, but IMHO 32Red is much more bonus-comps related towards high-rollers. Guts its more focused on certain countries, and promos for those.
 

syrus2

Banned User - repetitive trollish behavior
Joined
Jun 29, 2016
Location
Netherlands
But your so called hard earned money is your own choice to use at a Casino, just like each and everyone of us.
If you feel you get regret then maybe you need to take a break or something.

Your the player choosing to play, no one is making you and the don't owe you anything.

I have played at Guts for a long long time, infact did not even know there was a change over lol.
Nothing for me there has changed, maybe only thing is wanting a proper win for once when I bet higher :p

Guts is still amazing, in my opinion anyway.

common sense !!
 

Jono777

Ueber Meister
CAG
mm1
mm4
Joined
May 13, 2014
Location
Wolverhampton
Why do you think so? Successful business model = "Happy Player" = better retention and more value over longer period.

Experience! :D

Years of play, yes all low rolling but there has to be 100+ low rollers for every Hi-roller, small fish are sweet, look after the pennies etc.

Not saying I haven't been 'looked after' over the years but recent times I've found loyalty to be a thing of the past and rare I get anything decent or above 10 FS on Starburst.

Not naming any casinos but let's just say I've been rewarded better by casinos I deposit at once in a blue moon than I do by those I deposit at 3-4 times a week!

Retention and happy player was a major factor (and still is but on a smaller scale) IMO the fact that we small bet players don't get treated as good as we could/should is down to the surge and drastic increase in casino Vs Casino competition and player base in recent years.
 

spintee

Ueber Meister
webby
mm2
Joined
Mar 21, 2012
Location
Northants
I second that,
I have seen many casino come on to the market and even had there fair share on this site, I seen casino's come on, give it the talk, Sort us out, Promise they will be about, Soon as they get a name and what ever than its good by vienna , I am not saying all casino but a bloody lot,

I know they do not have to stick around and nor do I expect but what I do expect is answers and help when needed,

I know things have changed recently with the new U.K regs but that should be no excuse, Things have took a massive nose dive and its not doing casino's any favour's, I my self was waiting bloody ages the other day on one of the betit sits for CS than feed me aloud of bollox lol,

I have gave up alot of sites, I have a few odd deposits here and there across a few sites, I play no where near as I did, It seems that its the sites that we think not to play on like tonybet that hands out spins etc,

I also notice the more loyal you are the less you get, Talk about rubbing salt in the wound, I do not use other forums so unsure if its the same on them and casino / reps have also done a bunk,

Note:: I no there is a few casino reps that do there upmost best for us and its much appreciated,

Experience! :D

Years of play, yes all low rolling but there has to be 100+ low rollers for every Hi-roller, small fish are sweet, look after the pennies etc.

Not saying I haven't been 'looked after' over the years but recent times I've found loyalty to be a thing of the past and rare I get anything decent or above 10 FS on Starburst.

Not naming any casinos but let's just say I've been rewarded better by casinos I deposit at once in a blue moon than I do by those I deposit at 3-4 times a week!

Retention and happy player was a major factor (and still is but on a smaller scale) IMO the fact that we small bet players don't get treated as good as we could/should is down to the surge and drastic increase in casino Vs Casino competition and player base in recent years.
 

scarletmuse

Full Member
Joined
Mar 5, 2016
Location
Perth
GUTS was for me the number 1 casino up until they ditched the Irish players.
Ben was and is an amazing guy and for me he was the face of GUTS.
Together with its amazing CS team he made GUTS a very successful and popular online casino.

To be honest,since they e-mailed me that they started accepting Irish customers again I haven't been back.
Basicly I started to play at Rizk and I feel fine there, no need to play at 2 casino's from the same company/owners.
Captain Rizk is as nice and curtious as Ben in his GUTS days.
CS is nice at Rizk too so no need to go back to GUTS.

It is the same with other casino's who have ditched Irish players.
When they come back on the Irish market I probably will ignore them.
I don't like to be kicked out at their leisure due to "business" decisions and then a few months down the line ask me to come back in and start spending money again.

Anyway,I have nothing bad to say about GUTS in my days as a player.

Only thing indeed is the laggy spins and the sheer unending amount of MGS errors.
These still occur when playing Rizk too.

I do realise it is not the casino's fault and I think enough has already been said about this issue.
MGS doesn't same to give 2 shits anyway.



Yes, I too made the switch to Rizk after having a bit of a miserable run of luck at Guts and they stopped doing weekly FS and the perks seemed to be too difficult than it was worth-- like those daily trivia quizzes with the 24hr wait to play the prize! Rizk was such a fun and exciting change from what Guts felt like for me at the time but I always had a nice time dealing with support and so on.

Even when I stopped playing as much or had those darned errors, I always held a dumb soft spot for them to be truthful... Guts was actually my first... The casino where I lost my "vir-spin-ity".. :Angel::cheerleader: :p:laugh:
:lolup:

Lotusch, curious about your insights on MGS errors... For me it is the most grinding thing that has my fists shaking like darned it every time. Seriously ever since I started playing and I can never get to the bottom of it either, google, CS and the forum, I still have no luck getting these resolved.. And yep across the board, Guts, rizk, VS, Trada.. Pretty much any I have played at in my travels or still playnat-even with the apps/desktop applications and everything like :confused::confused:

Actually, come to think of it I think we have crossed paths in discussions other threads about this same thing LOL ..
 
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