FINALLY!!!!!
I have their Final Decision to take to IBAS:
"Thanks for your reply, and apologizes for the delayed response.
Firstly, we would like to again express that your request for payment of £3,800 has been rejected. As outlined in a previous response to this matter, we do acknowledge that your current balance displayed within the game was incorrect due to for technical errors.
However, as was explained previously as well, your account did in reality not have the required funds to place the bet, and it was as such rejected by the game.
We do not see you have grounds for any potential winnings, or claimed potential winnings, from this bet, as firstly, there was no bet and no money was deducted, and secondly, said bet could never have happened due to the insufficient balance you actually had.
We will however offer you a goodwill payment of £380 (10% of claimed potential win) in this case, due to the understandable inconvenience the situation has caused, and the unfortunate long waiting times you've experienced.
Note that £3,800 is not a confirmed potential win, as the game requires a selecting on player's end, which cannot be confirmed, as there was no completed bet.
Please confirm for us if you wish to receive this credited to your
Mr Vegas account balance.
Note that this is our final decision and the end of our internal complaint process. If you wish to pursue this matter further with an independent ADR (Alternative Dispute Resolution), players residing in the UK should contact the Independent Betting Adjudication Service (IBAS)."
So whilst I'm pleased I've got final decision and now can go to IBAS, I'm now confused.
If they are 100% sure that I'm not owed a single penny then why offer 10% of the winnings?
"A game requires a selecting on the players end, which can not be confirmed" well the screen shots show that the full game round was played and I was able to select the Yellow flapper/wedge thingy.
Has anyone ever had anything like this before? A good will gesture that is 10% of in their view unentitled winnings?