MR Q Joins the bandwagon

[satchnz]

I keep track of casinos that offer full RTP's. It's for finnish customers only and constantly updated list is shared on a finnish casino forum.
It's impossible to keep one listing for all customers because RTP's may vary within the casino depending on which country you play in.

But I personally think maintaining a public list is useful if whole readership plays from the same country with the same license. So maybe some active UK-player example could do a project and go through all the casino groups of the UK license. It takes time to check multiple providers but just take some 3-5 games in a random sample style per provider and it should give a relatively reliable result

I don't know is there how many full RTP-casino groups for the UK-players but if there are several of them just all up and new checkings at regular intervals. Own topic and any UK-user can report if changes have been noticed

I tried starting something similar here on CM, but it was aimed more at which providers offer multiple RTP levels for their slots. It fizzled out as no one really had an appetite for it. Plus I couldn’t get the table updated without posting a new complete version of it each time a change was made.

Sounds like you are doing some great and very useful work there.

Regardless, I’ve just gone to the great effort to list below all max RTP casinos in the UK:
- Bet365

 

[satchnz]

@slot_zombie I even mentioned the cost of living crisis in my email to MrQ. I know it was a waste of time but I had time to waste.

 

[satchnz]

Still gutted about this. Let’s hope that Bet365 don’t follow two closely behind.

I signed up to my second crypto casino today so I guess there’s no going back.

Well done UKGC. Clap clap clap.

 

[mack341]

I am convinced there'll be a return to 96-97% slots, sub 95% slots are too shite to build a loyal customer base around. Do the makers really want to spend money, year in and year out, designing and testing games people will not enjoy playing, it's classic short-termism.

But there'll need to be a cull of casino sites probably, so the remaining companies have enough market share to profit from [on lower margins].

Unibet are currently trying to tempt me to sign in with a very long odds chance of winning £1,000, would they need to do that if their move to 94% slots was working well?

 

[Flyingslotsman]

I’ve just logged into MrQ, cleared my balance, and rated them poor (via their ratings page). I also spent the time to write them a strongly worded email explaining why. I realised that people won’t be arsed to follow suit, but even if they get some feedback from a few customers, they will realise that people are conscious of such changes, and they understand the impacts. It most likely won’t get them to reverse their decision, but neither will a bunch of people bitching and moaning on an Internet forum that MrQ has no visibility of. Just sayin’…

I'm going to email them too. I emailed them a few weeks back asking why they didn't have a search by provider function. They did say changes were coming, didn't realise it was this though!!

 

[satchnz]

I'm going to email them too. I emailed them a few weeks back asking why they didn't have a search by provider function. They did say changes were coming, didn't realise it was this though!!

If everyone who posted to this thread were to send them an email, at least they’d get the message that some of their customers are aware of RTP and the effects on customer satisfaction when lowering them. I seriously doubt they’d do anything about it, but multiple emails may be seen by someone higher than an entry level customer service rep. But people have to be annoyed enough to be motivated to act.

 

[pinnit2014]

They'll only ever change it say if some offered max, some didn't and those that didn't suffered in terms of revenue etc. But i'll be dead a while before that happens. Not sure if high rollers particularly care if 96/94 and they're the main earners for them so, as long as they don't vote with their feet, you've no chance.

Same goes for 'if only new players knew' - again, there's seasoned people on here who will still play a 94 so that's that idea shot as well.

 

[satchnz]

They'll only ever change it say if some offered max, some didn't and those that didn't suffered in terms of revenue etc. But i'll be dead a while before that happens. Not sure if high rollers particularly care if 96/94 and they're the main earners for them so, as long as they don't vote with their feet, you've no chance.

Same goes for 'if only new players knew' - again, there's seasoned people on here who will still play a 94 so that's that idea shot as well.

Sadly, very true.

 

[shadow123]

Joined MrQ a couple of months ago just to get away from ******* Mecca/ Grosvenor SOW, deposit locking,loss limit imposition
shit.Noticed straight away the difference in amount of playtime for my cash, not bothered about lack of bonuses, the knowledge
that everything was on max rtp more than made up for that.
Now the pledge has been broken, just like VS, it is sure to work its way through all the providers games that allow variable rtp.
As someone said Mr Q doesnt have a lot going for it ..CS is as slow as it can be and the game selection is pretty limited
They do pay fast but so do most casinos now.I will stick with them and keep a close eye on percentages.
Did notice that Money Cart 1 and 2 were showing 98%, I dont know if those games offer different rtp versions but if they
do I would expect those to be changed pretty soon

Ps did notice yesterday that a couple of games I play with build up features had cleared their progress, one being Lil Devil
which I thought was strange, be interesting to know if the version numbers have changed.

 

[slot_zombie]

Play & Go titles are currently erroring when loading in - it's almost as if they are under maintenance in the background.... Wonder what that could be.

 

[PMKFRUITPRO]

Get over to 365.

 

[pinnit2014]

Play & Go titles are currently erroring when loading in - it's almost as if they are under maintenance in the background.... Wonder what that could be.

They've been like that for ages - frequently they wouldn't work and just spit out an error, at the best of times

Re them - seen sites where CS was slow etc but never seen the likes of Mr Q where they they are absentia. If you've an issue with them, not so much you think they'll tell you to get on your bike but the fact they are not a kick of the arse over being uncontactable.

 

[kidgloves]

How's the SOW thing at Bet365 @PMKFRUITPRO ?

I hate signing up at a new casino and having that slapped in my face from the get go.

 

[OliverCooper]

All of the above is where an awareness campaign comes in Would you subscribe?

So this campaign didn`t affect me, I hope it's good

 

[slot_zombie]

For all of those like myself, who have given up on the UK and gone to Crypto casinos for full RTP etc., be aware that there are a few games should not be played, This may be common sense to some, but avoid any progressive games. I'm talking the few games with hundreds of thousands or millions in progressive prizes, not the crappy in-slot or fixed jackpots.

For example, the new Dream Drop progressive slots have an explicit rule in the helpfile that a jackpot win will be null and void if the game is being played from a jurisdiction that it should not be.

Doesn't bother me because I don't much care for progressives, but you know it's going to catch someone out one day.

 

[toms596]

Those progressives are only won by 80 year old women from Norway on their last Krone anyway

 

[Siohmy]

Pretty irreversible downward trajectory they are on now. Ever decreasing RTPs on progressively worse slots. Removing pretty much any decent slot over 5 years old and replacing them with another Book, Fishing or Lock it variant.

That, and their entire obsession/reliance on bonus buys which have made the UK versions of slots unplayable and shown up what their entire design was for.

Casinos and manufacturers, you can’t say you didn’t bring this upon yourselves. You can only point the finger at the UKGC so much.

 

[shadow123]

Got to say the standard of new games has gone down dramatically over the last year.Red tiger stuff is dire and unplayable
anyway due to most games having a low rtp then a chunk taken out to fund unwinnable jackpots
BTG have a cluster obsession which does nothing for me and other offerings like the fishing and meatball crap are horrible games.

 

[PMKFRUITPRO]

How's the SOW thing at Bet365 @PMKFRUITPRO ?

I hate signing up at a new casino and having that slapped in my face from the get go.

Never been once SOW’d by any ‘british’(ahem) bookie site. Altho Sky soft credit checked me and restricted limits.

Everything top notch RTP. Money next day (and I’m on Monzo MasterCard) so probs visa direct instant.

Fuck knows why people piss about with other low rtp overseas nonsense.

Few providers not there but sure you can pick and choose those if need be.

Not playing close to what I use to do but enjoying it there and not a single problem. No loyalty or bonuses of course but least of my concerns.

Having said that, from a betting point of view………. Don’t win or you can forget getting decent coin on in future!!!

 

[Beefdripping]

As others, I wrote a strongly worded email and message on customer support (which as we all know, majorly blows at Mr Q in terms of response time and availability). Three different people responded with the usual "we can't affect rtp values, we are sorry you aren't winning much, our games are determined by rng!" fob offs.

When provided with the screen shots and proof that they're running some stuff at 94% now, they have continued to deny it and say they can assure me they haven't changed them. So, ultimately they seem to be just ignoring the complaint aspect and offering cut and paste responses. I would happily switch to bet365 but they no longer offer PayPal deposits which is what I need, I suppose I'll just have to cherry pick games between various websites!

 

[satchnz]

Got the following email reply from MrQ this morning:

Apologies for the delay in getting back to you; we are currently experiencing an extremely high volume of both chats and emails, and this is causing some delays in our response times

Would you mind clarifying exactly what you mean when you say that we have lowered our RTP?

Do you mean that you have not been receiving wins in the same manner as you previously have, or has there been an adjustment in the theoretical RTP listed in the information section of the games you have been playing?

I look forward to your response

Kind Regards,
MrQ Experience Team

I’ve responded with a screenshot of the Mental RTP and also cited another example in San Quentin,

 

[kou187]

So whos left still standing then? Just Bet365 offering full Rtp's?

 

[satchnz]

So whos left still standing then? Just Bet365 offering full Rtp's?

Yep.

 

[slot_zombie]

VBet are currently running Pragmatic, NetEnt, Play & Go and NoLimit etc. on Max.

The only nerfed stuff I can find on the site is Red Tiger, on about 93%.

 

[brianmon]

I wonder if those casinos, that have lowered RTP, are actually making more money?
They should, theoretically, be making a larger percentage of the game's turnover.

BUT, is that extra income they were expecting, being diminished by those players who know about RTP, not playing those games, and those who don't know about RTP, not playing now? Because they're starting to notice a decrease in the value for money of each deposit