Mr Green ignoring my emails and withholding my withdrawal?

danofthewibble

Senior Member
Joined
Jan 2, 2018
Location
UK
I have gone through the laughable mr green complaints process.

I have made complaints to MGA and ECOGRA. What else am I to do?

Mr green knows full well if they take small amounts of moneys from players in this way (which they and HIlls have a LOOOOOONG History of doing) they are aware MGA won't do anything, they are aware ECOGRA won't do anything and suggest court and they are aware it will cost the player extortiante amounts of money to go down the court route.

You come across as a casino apologist or former casino affiliate imo.

Again, we'll have to agree to disagree. Your tone suggests you expected everyone here to jump to your defence.

Here's a thing - I've not said that the casino is right, only that they clearly believe they are. They're under no obligation to tell you why they feel your ID is not valid - I have suspicions as to what they may have decided this on, but they have told you exactly what remedies are available to you.

You're not going to get any further by continuing to post the same things here, and your aggressive tone doesn't seem particularly helpful.
 

danofthewibble

Senior Member
Joined
Jan 2, 2018
Location
UK
As an aside - their final response doesn't say they won't refund you. It says they won't refund you until they see valid documents.

So something has triggered this action, and it's for you to provide them with valid ID. Beyond that, follow the process.
 

philiphewson

Newbie member
Joined
Apr 8, 2021
Location
Cork
Again, we'll have to agree to disagree. Your tone suggests you expected everyone here to jump to your defence.

Here's a thing - I've not said that the casino is right, only that they clearly believe they are. They're under no obligation to tell you why they feel your ID is not valid - I have suspicions as to what they may have decided this on, but they have told you exactly what remedies are available to you.

You're not going to get any further by continuing to post the same things here, and your aggressive tone doesn't seem particularly helpful.
Utterly laughable.

My ID, POA and skrill was accepted. They then locked everything after my selfie.

My tone isn't aggressive. Its just honest and I don't suffer fools.

Its sad to me how SOME members can actually ignore facts and make inferences with no evidence (actually to evidence) to attempt to justify and defend casinos.

Ive been gambling for 12 years online. You do seem to me to be a casino apologist or an ex affiliate. But thats me specualting
 

philiphewson

Newbie member
Joined
Apr 8, 2021
Location
Cork
As an aside - their final response doesn't say they won't refund you. It says they won't refund you until they see valid documents.

So something has triggered this action, and it's for you to provide them with valid ID. Beyond that, follow the process.
AGAIN....They accepted the ID, POA and Skrill....They blocked the account after sending in my ID Selfie but refused to tell me what was wrong with it. THAT IS DISGUSTING behaviour.

I notice you ignored my rail card example.
 

philiphewson

Newbie member
Joined
Apr 8, 2021
Location
Cork
Well, it’s not theft. You gave them the money to let you bet for one thing.

You’ve been through their complaints process, and they’ve advised you of the remedies available to you.

They’ve also advised you the same in what appears to be a PM up there; it’s bad form to post PMs, by the way. But I doubt they’ll mind, as it’s just reiterating what you’ve already said and been told.

They’re not going to change their position for what they clearly believe to be a valid reason.

Your options therefore remain - complaining to the regulator, contacting their ADR, or taking formal legal advice. Posting on forums isn’t going to change that - they’re big enough to not be concerned about negative comments here.

There is also the option of writing it off and moving on; it really depends on whether what you’ve lost is worth more than it’s likely to cost you to resolve this. And remember, even if you go down the legal route, there’s no guarantee of it working out in your favour, or you not having to pay costs.
A business takes your money and refuses you their business.....That's theft. Im aware of my options. Your posts arent helping.
 

danofthewibble

Senior Member
Joined
Jan 2, 2018
Location
UK
I'd suggest given that you claim to have started "EU court action" against them, in your TrustPilot review, be careful with what you post here to avoid prejudicing your claim.

Re the railcard - I ignored it as it's not relevant. They don't believe you're entitled to a refund of the funds you paid to them. If you, for instance, bought a railcard with your mate's card, and then asked them to refund that card to your own debit card, they would say no.
 

philiphewson

Newbie member
Joined
Apr 8, 2021
Location
Cork
I'd suggest given that you claim to have started "EU court action" against them, in your TrustPilot review, be careful with what you post here to avoid prejudicing your claim.

Re the railcard - I ignored it as it's not relevant. They don't believe you're entitled to a refund of the funds you paid to them. If you, for instance, bought a railcard with your mate's card, and then asked them to refund that card to your own debit card, they would say no.
You're talking rubbish. Might be an intelligence issue, not sure. There was no mention of using your mates card in my example.

Please don't post in this thread any more. You're not helpful and I don't care about your opinions here.
 

philiphewson

Newbie member
Joined
Apr 8, 2021
Location
Cork
Check the Rep list, you'll see that @Mr Green-Redbet_Customer supportRep is the rep account you are looking for.

Unfortunately I believe their response will be to use their "internal ADR" service. That's a bit of an oxymoron but there it is.
Hi Max,

Trying to get this thread back on track after some non helpful people.

Ive submitted an MGA complaint (They've advised they can't do anything) So ive made an Ecogra complaint (We know that's a waste of time). Ive filled my form our for the EU court claim. Do you have any other suggestions?

Also in your experience working complaints have you ever come across something like this?
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
Please don't post in this thread any more. You're not helpful and I don't care about your opinions here.
:mad: Sorry, Dan is free to post where he likes. You are all our guests and all have equal rights in terms of where and when you post.
If you don't like someone's opinions then ignore them. They're free to do likewise.

Please keep in mind that you've been here exactly one week. Might be best to hold off on lecturing Senior Members, or anyone else for that matter, on their forum habits.
 

philiphewson

Newbie member
Joined
Apr 8, 2021
Location
Cork
:mad: Sorry, Dan is free to post where he likes. You are all our guests and all have equal rights in terms of where and when you post.
If you don't like someone's opinions then ignore them. They're free to do likewise.

Please keep in mind that you've been here exactly one week. Might be best to hold off on lecturing Senior Members, or anyone else for that matter, on their forum habits.
Ill give back what I get from them mate.

This thread shows a very simple chain of events between myself and mr green. Speculation and unsubstantiated claims from any member, senior or not is not what Im interested in and doesn't help any members when using this thread for reference in future. So I don't think there is anything wrong with keeping things factual. IMO.
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
... I don't think there is anything wrong with keeping things factual. IMO.
When you start and moderate your own forums you're welcome to dictate terms. Until them you are one among many, you do not own this thread, and you'd be well advised to take from it what is helpful to you and leave the rest to the forum membership at large.

Bottom line: it's not your place to say what is or is not worthwhile content here. If you don't like something then ignore it. If you really can't bear it then Report it. Otherwise let it ride: leave the moderation to the moderators, SVP.
 
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philiphewson

Newbie member
Joined
Apr 8, 2021
Location
Cork
When you start and moderate your own forums you're welcome to dictate terms. Until them you are one among many, you do not own this thread, and you'd be well advised to take what is helpful to you from it and leave the rest to the forum membership at large.
As I said, Ill give as good as I get and im free to turn down peoples opinions and ask people to stick to the facts and subject matter.

Would be great if you would be kind enough to respond to my questions to you.
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
Would be great if you would be kind enough to respond to my questions to you.
And it would be great of you to stop blowing me off and ignoring the good advice I've offered. You are free to act within the guidelines given in the Forum Rules. Telling fellow forums to piss off is not a liberty given therein. Nor is "Ill give as good as I get". Basic respect towards everyone here is one of your obligations whether you like it or not. Not to put too fine a point on it but your continued membership here depends on it.

Since you seem to be having problems taking a hint your posts are now being Moderated. Approval will have to be given before your posts will appear on the forums. Anything of the previous nature -- in other words continued disrespect of other forum members and so forth -- will be rejected without further comment. When you've demonstrated your ability to respect and abide by the rules the moderation restrictions on your posting will be lifted.

To answer your question, no, I don't have any further advice for you. Good luck.
 
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CasinoNinja

Senior Member
MM
Joined
Apr 27, 2017
Location
UK
I am. But they will say they can't do anything as its KYC related. Ive seen evidence of it online.
You might be surprised!

But no in all honesty, good luck. Let us know what they say and maybe there is other options after that.

They obviously believe something fishy is going on, so exhaust all you options first and then take legal action if you think you have done nothing wrong (and worth it)
 

philiphewson

Newbie member
Joined
Apr 8, 2021
Location
Cork
You might be surprised!

But no in all honesty, good luck. Let us know what they say and maybe there is other options after that.

They obviously believe something fishy is going on, so exhaust all you options first and then take legal action if you think you have done nothing wrong (and worth it)
Thank you for the advice.

Im currently doing all this. Im just not sure how a selfie could trigger this kind of behaviour and what kind of 'Business' believes they can act in this way and not engage with a customer and communicate correctly.
 

philiphewson

Newbie member
Joined
Apr 8, 2021
Location
Cork
And it would be great of you to stop blowing me off and ignoring the good advice I've offered. You are free to act within the guidelines given in the Forum Rules. Telling fellow forums to piss off is not a liberty given therein. Nor is "Ill give as good as I get". Basic respect towards everyone here is one of your obligations whether you like it or not. Not to put too fine a point on it but your continued membership here depends on it.

Since you seem to be having problems taking a hint your posts are now being Moderated. Approval will have to be given before your posts will appear on the forums. Anything of the previous nature -- in other words continued disrespect of other forum members and so forth -- will be rejected without further comment. When you've demonstrated your ability to respect and abide by the rules the moderation restrictions on your posting will be lifted.

To answer your question, no, I don't have any further advice for you. Good luck.
There is no need to swear.

Asking members to keep to facts and not making speculative statements that don't help the post is fine. Nothing in your rules states otherwise.

If you have no further advice I must be the only player you've ever encountered who has had this issue with a casino and Mr Green. This is even more alarming to me.
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
Asking members to keep to facts ...

Asking is one thing, saying things like "Utterly laughable", "don't post in this thread any more", "I don't suffer fools", and so forth is not "asking". You are belittling forum members and attempting to moderate this thread, none of which is acceptable and are most definitely violations of the Forum Rules.

... I must be the only player you've ever encountered who has had this issue with a casino and Mr Green. This is even more alarming to me.

Sarcasm toward me and belittling the PAB process isn't welcome either. The axeman approacheth. :axeman:
 

philiphewson

Newbie member
Joined
Apr 8, 2021
Location
Cork
Asking is one thing, saying things like "Utterly laughable", "don't post in this thread any more", "I don't suffer fools", and so forth is not "asking". You are belittling forum members and attempting to moderate this thread, none of which is acceptable and are most definitely violations of the Forum Rules.



Sarcasm toward me and belittling the PAB process isn't welcome either. The axeman approacheth. :axeman:
Were you not sarcastic to me first when you stated 'When you have your own forum etc etc'.

Again, I don't think trying to keep the thread to the facts is against forum rules? But anyhow you have taken the decision to moderate my posts so you can edit out anything that isn't in line with your rules.

My priority with this thread is engaging with members who are actually helpful and detailing the situation factually.
 
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