Mr Green ignoring my emails and withholding my withdrawal?

philiphewson

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:mad: Sorry, Dan is free to post where he likes. You are all our guests and all have equal rights in terms of where and when you post.
If you don't like someone's opinions then ignore them. They're free to do likewise.

Please keep in mind that you've been here exactly one week. Might be best to hold off on lecturing Senior Members, or anyone else for that matter, on their forum habits.
Ill give back what I get from them mate.

This thread shows a very simple chain of events between myself and mr green. Speculation and unsubstantiated claims from any member, senior or not is not what Im interested in and doesn't help any members when using this thread for reference in future. So I don't think there is anything wrong with keeping things factual. IMO.
 

maxd

Complaints (PAB) Manager
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... I don't think there is anything wrong with keeping things factual. IMO.
When you start and moderate your own forums you're welcome to dictate terms. Until them you are one among many, you do not own this thread, and you'd be well advised to take from it what is helpful to you and leave the rest to the forum membership at large.

Bottom line: it's not your place to say what is or is not worthwhile content here. If you don't like something then ignore it. If you really can't bear it then Report it. Otherwise let it ride: leave the moderation to the moderators, SVP.
 
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philiphewson

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When you start and moderate your own forums you're welcome to dictate terms. Until them you are one among many, you do not own this thread, and you'd be well advised to take what is helpful to you from it and leave the rest to the forum membership at large.
As I said, Ill give as good as I get and im free to turn down peoples opinions and ask people to stick to the facts and subject matter.

Would be great if you would be kind enough to respond to my questions to you.
 

maxd

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Would be great if you would be kind enough to respond to my questions to you.
And it would be great of you to stop blowing me off and ignoring the good advice I've offered. You are free to act within the guidelines given in the Forum Rules. Telling fellow forums to piss off is not a liberty given therein. Nor is "Ill give as good as I get". Basic respect towards everyone here is one of your obligations whether you like it or not. Not to put too fine a point on it but your continued membership here depends on it.

Since you seem to be having problems taking a hint your posts are now being Moderated. Approval will have to be given before your posts will appear on the forums. Anything of the previous nature -- in other words continued disrespect of other forum members and so forth -- will be rejected without further comment. When you've demonstrated your ability to respect and abide by the rules the moderation restrictions on your posting will be lifted.

To answer your question, no, I don't have any further advice for you. Good luck.
 
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CasinoNinja

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MM
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Location
UK
I am. But they will say they can't do anything as its KYC related. Ive seen evidence of it online.
You might be surprised!

But no in all honesty, good luck. Let us know what they say and maybe there is other options after that.

They obviously believe something fishy is going on, so exhaust all you options first and then take legal action if you think you have done nothing wrong (and worth it)
 

philiphewson

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Location
Cork
You might be surprised!

But no in all honesty, good luck. Let us know what they say and maybe there is other options after that.

They obviously believe something fishy is going on, so exhaust all you options first and then take legal action if you think you have done nothing wrong (and worth it)
Thank you for the advice.

Im currently doing all this. Im just not sure how a selfie could trigger this kind of behaviour and what kind of 'Business' believes they can act in this way and not engage with a customer and communicate correctly.
 

philiphewson

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Cork
And it would be great of you to stop blowing me off and ignoring the good advice I've offered. You are free to act within the guidelines given in the Forum Rules. Telling fellow forums to piss off is not a liberty given therein. Nor is "Ill give as good as I get". Basic respect towards everyone here is one of your obligations whether you like it or not. Not to put too fine a point on it but your continued membership here depends on it.

Since you seem to be having problems taking a hint your posts are now being Moderated. Approval will have to be given before your posts will appear on the forums. Anything of the previous nature -- in other words continued disrespect of other forum members and so forth -- will be rejected without further comment. When you've demonstrated your ability to respect and abide by the rules the moderation restrictions on your posting will be lifted.

To answer your question, no, I don't have any further advice for you. Good luck.
There is no need to swear.

Asking members to keep to facts and not making speculative statements that don't help the post is fine. Nothing in your rules states otherwise.

If you have no further advice I must be the only player you've ever encountered who has had this issue with a casino and Mr Green. This is even more alarming to me.
 

maxd

Complaints (PAB) Manager
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Asking members to keep to facts ...

Asking is one thing, saying things like "Utterly laughable", "don't post in this thread any more", "I don't suffer fools", and so forth is not "asking". You are belittling forum members and attempting to moderate this thread, none of which is acceptable and are most definitely violations of the Forum Rules.

... I must be the only player you've ever encountered who has had this issue with a casino and Mr Green. This is even more alarming to me.

Sarcasm toward me and belittling the PAB process isn't welcome either. The axeman approacheth. :axeman:
 

philiphewson

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Cork
Asking is one thing, saying things like "Utterly laughable", "don't post in this thread any more", "I don't suffer fools", and so forth is not "asking". You are belittling forum members and attempting to moderate this thread, none of which is acceptable and are most definitely violations of the Forum Rules.



Sarcasm toward me and belittling the PAB process isn't welcome either. The axeman approacheth. :axeman:
Were you not sarcastic to me first when you stated 'When you have your own forum etc etc'.

Again, I don't think trying to keep the thread to the facts is against forum rules? But anyhow you have taken the decision to moderate my posts so you can edit out anything that isn't in line with your rules.

My priority with this thread is engaging with members who are actually helpful and detailing the situation factually.
 

colinsunderland

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You're talking utter bxll mate. Jog on.

There's only one side the truth. Ive copied everything in here and everyone can see the chain of events. You're inferring and speculating and your opinion is useless. Facts matter.

Yeah sure, my ID, POA and Skrill page were all fine and accepted, then I decided to forge my selife. Good one.
He's not talking bull.
Something you have sent them has gave them cause for concern, be it suspected fraudulent documents or multi accounting. It's pretty much guaranteed to be one of those. I'm not saying they are right, but that is almost certainly what it is.
 

dunover

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Were you not sarcastic to me first when you stated 'When you have your own forum etc etc'.

Again, I don't think trying to keep the thread to the facts is against forum rules? But anyhow you have taken the decision to moderate my posts so you can edit out anything that isn't in line with your rules.

My priority with this thread is engaging with members who are actually helpful and detailing the situation factually.
OK, fair point, but simply ignore the responses you feel are irrelevant or irksome and don't comment on them. Secondly, all members are expected to respect the house rules, which are set not by you or me and don't necessarily mean that all views expressed will be in line with yours. If people don't agree with you, please don't assume it's outright antagonistic. It's not. That's the point he was getting across.
 

maxd

Complaints (PAB) Manager
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Location
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Were you not sarcastic to me first when you stated 'When you have your own forum etc etc'. ...

Not sarcasm, a simple statement of fact: when it's your house you can make the rules. When you're in our house you're expected to follow ours.

Again, I don't think trying to keep the thread to the facts is against forum rules?

Doing so by belittling and insulting your fellow forum members -- these are your peers here whether you chose to recognize that or not -- and assuming you have the right to moderate this or any other thread is not acceptable. Ignoring those basic facts is not an option, not if you wish to continue posting here.

But anyhow you have taken the decision to moderate my posts so you can edit out anything that isn't in line with your rules.

That's not how moderation works, as I've already told you:
Approval will have to be given before your posts will appear on the forums. Anything of the previous nature -- in other words continued disrespect of other forum members and so forth -- will be rejected without further comment. When you've demonstrated your ability to respect and abide by the rules the moderation restrictions on your posting will be lifted.

In any case this is the last warning you'll get: if you continue to assume that you can pick and chose how you wish to interpret the Rules you'll find that you are quite mistaken and will be given the boot. Your choice but the debate over these issues ends here.
 
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philiphewson

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Apr 8, 2021
Location
Cork
Im going to gloss over all the above as it's not helpful to this thread.


UPDATE.

As previously stated I said I would post to ECOGRA knowing it would be a waste of time and how right I was. Below was there judgement -

So after over a month the Adjudicator has reached this judgement, ignoring still that Mr Green has at no point explained why my ID, POA, SKRILL SCREENSHOT were all accepted and why my selfie was not acceptable? No explanation of this or a why Mr Green did not request me to send an alternative selfie?. The adjudicator has ignored the fact this is against EU consumer law which supersedes the Ts and Cs of ANY EU BASED casino. Also ignoring the fact the money in the account which is being disputed was not winnings but a deposit?

I supplied all email chains between myself to the adjudicator as well as all my KYC docs for review and I WAS THE ONE who sent this screenshot of the terms from Mr Green. The Operator supplied no evidence and has received judgement in their favour?

I would expect at a minimum ECOGRA to be insisit upon an explanation from Mr Green as to why the selfie wasn't accepted and why the account was blocked instead of engaging with the player and trying to solve the situation? Obviously the last deposits should be returned as were not played with and I had a similair case years ago with COMEON who tried stealing deposits and the EU courts ruled in my favour with interest (This was forwarded to ECOGRA).

I have gambled online for over 10 years and have never heard of ECOGRA ruling in favour of a player no matter how obvious it is the operator is at fault?
 

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Slottery

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There are some also ruled for players. It's quite expected that the majority are ruled for casinos as they usually believe they are right when they let dispute go to ADR and they have to defend it, if they know for sure they're wrong it would be easier just sort it with the player right away.


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danofthewibble

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UK
Ultimately then your options are to take them to court, or write-off the loss. Nothing more to do here. (Presumably you'd need to issue the claim in a Maltese court, as that's the jurisdiction you were playing under.)
 

philiphewson

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There are some also ruled for players. It's quite expected that the majority are ruled for casinos as they usually believe they are right when they let dispute go to ADR and they have to defend it, if they know for sure they're wrong it would be easier just sort it with the player right away.


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Thank you for these statistics, they are telling.

Regardless of if people think ECOGRA should of shouldn't of ruled in my favour, the above screengrabs from myself show there was no evidence supplied by the operator and the adjudicator seems to have made no attempt to seek explanation from the operator. A casino operating in the EU cannot act in the above way and simply point to Ts and Cs and expect that to be enough. They are governed by consumer law.
 

philiphewson

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Cork
Ultimately then your options are to take them to court, or write-off the loss. Nothing more to do here. (Presumably you'd need to issue the claim in a Maltese court, as that's the jurisdiction you were playing under.)

I would accepts a loss had I gambled the money. Mr Green not allowing me to play with deposit and their actions here constitute theft.

Yes you can file an EU court claim, which I have done, however this has already cost more then the money taken.
 

Mouse75

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Southport
Personally, I wish you all the best - but it might be a long haul - and although morally wrong, might be better to cut your losses and move on
 

philiphewson

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Cork
Here is MGAs response to my email where I wished to lodge a complaint against the ADR and queried how the MGA would help a player who was being let down by the operator and the bodies supposedly there to protect us.

I fail to see how the MGA serves the player at all...
 

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philiphewson

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Another Update. Following my complaint to the 'Manger' of ECOGRA. He replied with a screen shot of his annotations of my PDF utility bill, stating some of the L's were in bold and some of the formatting was off and he considers the case closed....To clarify:

-Mr Green had accepted my utility bill. The issue was with the selfie. The 'Manager' did not comment on any of that. The 'Manager' ignored the screen grab showing my utility bill in my online energy account with no formatting issues? The 'Manager' refused to discuss my complaint and did not send me an official complaint procedure.

I'm now off to watch the twighlight zone.
 

Slottery

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Without still seeing any documents in question or knowing anything about the issue, it seems now that you try to say they have no right to reject fraudulent utility bill only because they at some stage already approved it?

So issue never was selfie but with your current explanation, it was this utility bill and if they find it's not legit, they have right (and obligation) to reject it once they realize it's fraudulent. From PDF file is really easy to see what has been made for it, which programs used on which dates etc... If it's 100% legit and they are wrong, you probably are quite strong in court if that PDF is never touched with any software but only downloaded (just wonder how stupid any ADR manager would be to state it's manipulated if there is no any sign of it).

Still don't know any details but only one side of story but what just once again in these similar situations catch eye right away is that you are quite selective what you say, like keep repeating that utility bill was already accepted and that issue was in selfie even it now sounds that issue was quite a lot elsewhere so why keep repeating that utility bill was once accepted and it was selfie what they only can reject?

So your opinion still is that they only decided to keep your funds because they didn't like your face in selfie? Dunno how realistic that honestly sounds...
 

philiphewson

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Cork
Can't fully understand your English here.

I've included screengrabs of what all other parties have said so not sure how I'm being selective.

Yes the utility Bill was accepted previously. I also supplied a screen grab of the bill live in my account section of my utility company in JPG format. If the bill was edited it wouldn't have been accepted months ago by Mr Green. It's all irrelevant to the issue.

I have already started court action. My posts here are for players who face similar issues and I am highlighting how little help there is for a player.

*Footnote - Even if a player does edit a utility bill, under EU law the site would still need to immediately refund the deposit IF this has not been played with due to consumer law. The operator could then take necessary action in reporting suspected fraud. This has been clarified by a solicitor.
 

danofthewibble

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Some open-source/non-Adobe PDF producers do create formatting issues. I have on a number of occasions had cause to re-print a document using CutePDF, and it has created problems with bold-letter-L, as stated above.

Sounds like whatever has been used to print the PDF has created the issue. Whether or not the original document has also been amended is of course another thing.
 

Slottery

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Some open-source/non-Adobe PDF producers do create formatting issues. I have on a number of occasions had cause to re-print a document using CutePDF, and it has created problems with bold-letter-L, as stated above.

Sounds like whatever has been used to print the PDF has created the issue. Whether or not the original document has also been amended is of course another thing.

But if you download utility bill as PDF (like it often is available for download), why there is need to use of any software which then naturally leaves information to docs metadata? If that utility bill is now available as PDF, there shouldn't be need to convert it to that format just to have PDF, but would imagine it's one of most common formats you can download your bill from website.
 
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