You apply for a rail card. You pay 100 euros. They ask to see ID, address document and the card you used to pay with. They are happy. They then ask to take your selfie for the card. You oblige and they take it. They then refuse you the card, refuse a refund and ban you from getting rail card. They offer you no explanation.....Same situation here. Only one is a casino and for years people accept they will steal from players.....Feel like in the twighlight zone, even the most ardent casino apologist cant defend this. Its criminal and its theftAs I say, we’ll have to agree to disagree as to whether it’s corrupt of them or not. They clearly feel they’re justified, and it’s now for you to provide otherwise.
But they’re in the grey zone here for a reason; clearly there’s little help we can offer you other than the advice already given.