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More BS from Inetbet!!

Discussion in 'Online Casinos' started by nygirl30, Sep 6, 2010.

    Sep 6, 2010
  1. nygirl30

    nygirl30 Senior Member

    Occupation:
    any
    Location:
    Nevada (Las Vegas)
    Waiting for my 200.00 withdrawal and then i get this email??

    Dear Tammy
    I am very sorry to have to inform you that your withdrawal made earlier today has been denied.
    With the coupon you claimed you cannot apply this to a deposit larger than the ones used to claim the perios coupons in the sequence. The rules are very clear:
    Please be aware: Coupons must be redeeemd in the following order; Coupon #1, Coupon #2, Coupon #3. Full wagering and terms must be met on each coupon. Should any requirements not be met all play/winnings on all coupons claimed as part of this promotion will be void. Should a coupon be claimed out of order play/winnings on that coupon will be void.

    When claiming coupons #2 & #3 the deposit used to claim these coupons must not be larger than that used to claim coupon #1. If this is the case play will be void.

    You deposited $11 for coupon #1 but $15 for coupon #3. I am afraid that is not allowed.
    We have therefore returned your deposit to your account as play is void.
    Once again I am very sorry to be the bearer of this news, however the terms were very clear for the redemption of this coupon.
    Please let us know if we can be of any further assistance in this or any other matter.
    Kind regards.
    CSR Lynn
    iNetBet Accounts

    What the hell is wrong with these people... This was from the paycheck advantage coupon's?? I'm done im not playing here anymore!!
     
    1 person likes this.
  2. Sep 6, 2010
  3. iNetBet Promos

    iNetBet Promos Accredited Casino Representative

    Occupation:
    Manager
    Location:
    United Kingdom
    Dear nygirl30,

    I really fail to see your problem here. You did not adhere to the rules of a promotion you decided to take part in. I am sorry if you did not read the rules but they are very clear.

    When claiming coupons #2 & #3 the deposit used to claim these coupons must not be larger than that used to claim coupon #1. If this is the case play will be void.

    We are not hiding anything. You decided not to follow the rules, so as stated the play on that coupon was void and we returned your deposit to your account.

    The reason we have this rule in place is so that players do not simply deposit the minimum on the first two chips e.g. $10 then the maximum amount on the last and biggest % chip.

    In your case it was only a slightly larger deposit however it was still against the rules of this particular promotion.

    Again I am sorry if you did not follow/read the rules however they are very clear.

    Best Regards
    iNetBet Promos
     
    1 person likes this.
  4. Sep 6, 2010
  5. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    1 person likes this.
  6. Sep 6, 2010
  7. AudiManinBoro

    AudiManinBoro Ueber Meister MM

    Occupation:
    Sales
    Location:
    UK
    Inetbet promos, perhaps you havent heard but there IS such a thing as discretionary decision making you know. According to your terms yes she has broke the rules, if this was indeed the case, but you are making a fuss and a mountain over nothing in my opinion. You are clearly in the right, that much is obvious, but was it really worth, losing another customer and highlighting this case, which to me at least, clearly puts you in poor light. Once again!

    The difference between nygirl30`s first deposit of 11 and her third deposit of 15 is so negligable and `not worth kicking a fuss about` that you have literaly shot yourself in the foot here. And all over a measly 200 usd cashout. If the dpeosit amount had been hugely diiferent between first and third deposit I might have agreed with you, but it is NOT!

    This matter would never have come to the attention of the forum had you simply paid it and not kicked up a fuss, maybe having advised her that although she didnt follow the rules of the coupon in this instance, you are willing to waive this in the gesture of good faith this one time.

    As it is, you have now lost a customer and once again shown the gambling community how really nitty picky you can be. WTG :p
     
    6 people like this.
  8. Sep 6, 2010
  9. iNetBet Promos

    iNetBet Promos Accredited Casino Representative

    Occupation:
    Manager
    Location:
    United Kingdom
    AudimaninBoro,

    I am sorry but I do not see your logic at all.

    What you are suggesting is if players on this forum break the rules we should just pay them so they do not kick up a fuss?

    I was under the impression that this board was to assist legitimate players and improve transparency. What you have just suggested is the complete opposite. i.e Players should use this board to basically blackmail casinos into paying them when they do not follow rules.

    What is the point in having rules and asking players to stick to them if when someone breaks then you simply ignore it and pay them anyway?

    You cannot pick and choose who is allowed and who is not. That is not fair to all the other players that have used the same promotions and followed the rules as intended.

    We are not kicking up a fuss at all. We simply denied the withdrawal and gave the player their deposit back. It was nygirl30 who decided to post this up not us.

    Also it really matters not how much of a difference there was. Whether it was $5 of $500 the rules were still broken.
    (Actually $15 instead of $11 is a difference of around 35% in real terms. So it was actually quite a lot more when you look at it like that).

    Best Regards
    iNetBet Promos
     
  10. Sep 6, 2010
  11. AudiManinBoro

    AudiManinBoro Ueber Meister MM

    Occupation:
    Sales
    Location:
    UK
    Im not advocating the breaking of rules at all but sometimes yes, I do think they can bend a little. I dont know the particular ins and outs of this case but sometimes people make mistakes, and im just saying that sometimes the benefit of the doubt can be given. A warning in this instance at least to me would have been sufficient i think, if i was the owner of a casino i dont think losing a customer over something like this is the correct approach to take, but its just my opinion end of the day.
     
    1 person likes this.
  12. Sep 6, 2010
  13. secret2

    secret2 irishbrit62 MM

    Occupation:
    driver
    Location:
    New York, United States
    I did not see that part

    It's a good job this thread is here as I didn't see that part of the promo for these coupons, not to say that it isn't there but I just didn't read that part.

    I have been using these coupons almost every time and now I know.

    Having said that ..rules are rules no matter how frustrating they seem.

    Sorry for that nygirl it does suck.
     
  14. Sep 6, 2010
  15. silcnlayc

    silcnlayc Just one more spin pleez! CAG MM PABnonaccred PABaccred

    Occupation:
    IT Director of Operations
    Location:
    Left Hungary
    I think Inet was in their rights all the way around on this one. If I were to depost $100 then knowingly deposit on the last deposit bonus $150...should they bend the rules for me too? Where does "bending" the rules stop? This really is a no brainer...bonus rules were broken. You don't like playing by the rules, stop taking the bonuses..simple isn't it?

    I too, was caught in one of the many bonus T&C's and lost a nice chunk of change with Inet a long time ago...come to find out they bent the rules a while later for someone else...but yet not me...was that fair? No...that person did exactly what I did but yet they got paid, I did not..so I learned my lesson on taking bonuses..they are not worth it one bit...and casinos do choose to "bend" the rules when they feel like it. Very seldom do they "bend" the rules, but they do, at their descretion ,when they do not have to, which makes it even worse for those they do not do it for. So, I am all for no bonuses..and no more "bending" the rules at the cainos whim...


    .
     
    1 person likes this.
  16. Sep 6, 2010
  17. Deeplay

    Deeplay New World Order CAG mm1 webmeister

    Occupation:
    Works For Self
    Location:
    The biG Eu
    I dont play inet but the terms are clear. Anyone who does not read them then they take the risk. Its not great to loose a cashout but it was written in black n white. So its a none starter. Always read the terms and that way if you dont like what is on offer you can move on or ask the casino for somthing different. Gotta side with Inet on this one.
     
  18. Sep 6, 2010
  19. nisosbar

    nisosbar Ueber Meister PABnonaccred

    Occupation:
    Other
    Location:
    Right here
    Though I feel bad for NYGirl, I do think Inet is in the right on this. Especially if the coupons are no max cashout. If there is a max cashout, then maybe they could have bent a little on it, but then again, all it takes is one or two big hits and she's cashing out $2000. Honestly, as I think about it, that wouldn't be fair to Inetbet nor would it really be fair to other player who use the coupons in the manner prescribed.

    NYGirl30, sorry for you. :( I stopped playing with all bonuses except that best ones because of terms and conditions. You might think about whether that's best for you.
     
  20. Sep 6, 2010
  21. Balky

    Balky Senior Member

    Occupation:
    Translator
    Location:
    Croatia
    The promotional rules were broken, thats a fact. In this particular case however the player did not break the rules in order to gain advantage by receiving the max final bonus. Maybe she simply did not read all the T&C. The difference between the deposited amounts was only 4 bucks anyway! That has nothing to do with abusive depositing. A smart and customerfriendly casino would have paid out the loyal customer.
    I usually carefully read all terms, only once I happened to have played a restricted game (although no winninings derived from it). The casino paid me out in full but I received a mail from them, bringing to my attention that I should not play restricted games in the future.

    Greetings

    Balky
     
  22. Sep 6, 2010
  23. iNetBet Promos

    iNetBet Promos Accredited Casino Representative

    Occupation:
    Manager
    Location:
    United Kingdom
    Hi Everyone,
    Thank you for your comments.

    Balky just to correct you by nygirl did up the deposit only on the last coupon. To claim the first two they deposited the same amount $11 then on the last and largest bonus they deposited $15. Just thought I should clear that up.

    Best Regards
    iNetBet Promos

    p.s Have a great Labor Day everyone :)
     
  24. Sep 6, 2010
  25. all4greed

    all4greed Now we can do business.

    Occupation:
    Misc.
    Location:
    Pacific NW
    This type of tiered bonus has been around at INetBet for a while. It's very clearly stated the order the coupons are to be redeemed.

    You screwed up and tried to blame them. Just makes yourself look bad...
     
  26. Sep 6, 2010
  27. darkpixie

    darkpixie Senior Member

    Occupation:
    Student
    Location:
    Vancouver
    I'm not sure who to agree with more here. This promotion as a whole seems awfully convoluted and confusing to begin with, and also we have no way of knowing what this particular players handle at InetBet is. Regardless of how long the promo has been around for it seems like a player trap to me. And further it makes me wonder where the confiscated funds go. Remember confiscated funds are removed from the overall RTP of the games and not just the player so the casino ALWAYS wins when you break their confusing rules. Maybe that's what they are banking on...
     
  28. Sep 6, 2010
  29. Marie2473

    Marie2473 Senior Member

    Occupation:
    Operator
    Location:
    Sweden
    Sorry, but in this case I haev to go with Inetbet. Like someone said - why break the rules for one - and not for someone else?
    Even if it was just a $4 difference - like inetbet pointed out - that is 35% - and then it looks "worse"
    I do belive that if u do not read the T&C then u can not later complain. Sure - we all miss it at times - but I for one would not come on here and bash the casino for it when obviousely I made the mistake to begin with.
    better luck next time!
     
  30. Sep 6, 2010
  31. chayton

    chayton aka LooHoo CAG PABnonaccred webmeister

    Occupation:
    Freelance Designer
    Location:
    Edmonton Canada
    Sorry for the OP - it sucks but if it's in the T&Cs then you have to abide by them. Hopefully you can hit something and make a withdrawal from your returned deposit - and with no bonus playthrough you'll be better off anyhow!

    I don't think that iNetBet should let one player cash out without following the terms and not let anyone else. That would open all sorts of other favoritism issues, so I think they're in the right on this.
     
  32. Sep 6, 2010
  33. takethemoney

    takethemoney Banned User - Chargebacks at Slotastic

    Location:
    Washington
    Customer broke the rules and iNet followed them. What if it would have been a player who deposited much more and won much more? Should that have been a discretionary manager pay too, as some advocate? Nope! Move along, nothing to see here. ;)
     
  34. Sep 6, 2010
  35. Vegasbum

    Vegasbum Senior Member

    Occupation:
    Teacher
    Location:
    Ontario
    Inet is right, however

    What Inet should have in place is a way to reject the deposit (or coupon) when any deposit is higher than the original deposit.
    The coupon could have been declined and a note appear stating the max deposit can only be 11 dollars (in this particular case) as to terms of the coupon.

    Thing is if she would have lost the last deposit would the casino return the money? It was a no win situation for the player
     
  36. Sep 7, 2010
  37. Rusty

    Rusty Banned User - repetitive flaming

    Occupation:
    IT
    Location:
    Manchester UK
    It is up to inet if they want to use a little common sense - or not.

    The rules are there to prevent abuse of the bonus not as an excuse not to pay players.
    Since I assume inet are not saying they are using the rules just as an excuse not to pay they obviously see this as a serious case of bonus abuse.


    By the way Inet, I hope you are busy refunding all losing deposits that have broken these rules as well - just to show what an outstanding and fair Casino you really are - after all you are sticklers for the rules.;)

    Oh and by the way being within your rights does not automatically make you right.
    I would be within my rights to walk past a little old lady who had just been mugged - but I wouldn't be on a forum telling people how I did nothing wrong with a smarmy smile on my face.
    Just my 2c, ya know.
     
    2 people like this.
  38. Sep 7, 2010
  39. Nate

    Nate Ueber Meister CAG webmeister

    Occupation:
    Monster
    Location:
    Cyberspace
    WTG Inetbet! Sorry although this was a breach in the terms and condition - any Casino geared towards CUSTOMER SERVICE would have overlooked this. Take a hint from 3dice and 32red... They do go out of their way to resolve petty issues unlike your outfit.... Im not saying what the OP did was right but truly how petty can u be?

    If the terms were breached for a few hundred or thousand for advantge play...sure go ahead... Although 35% may seem alot... Its 4 dollars...geez... How low can u go to once again prove exactly why you are NOT and will NEVER be NUMBER 1 for customer service...

    Nate
     
    1 person likes this.

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