Well I know 1000's of people have no problems with MB but heres a little write up from my last experience. 1 of which happened a week or so ago, the other just now. Needless to say im requesting my MB account be permanently closed once the issue is sorted.
MB has always been 1 payment processor I have disliked. The fees, the site, the lack of support, the OTT security. Everything. I have used paypal around 7 years regularly with no problems but MB there is always problems.
The rip of as such was when I joined, you have to select the currency to use which cant be changed unless you contact support. A lot of casinos at the time played in USD only so it made sense to choose USD.
However as I started to play at more UK £ casinos and was being paid it seemed the fees for their currency conversions and whatnot were a pain in the backside.
Recently I cashed out £666 at a casino (the devils sum ). They paid in GBP. The amount sent by the casino was the exact amount. However the amount hitting my MB showed in USD. When using a converter to see how much it was it only converted to £638..... £28 down the pan to them. According to their conversion rules they take 2.5% in conversion fees. Thats only £17.50... so £10 was just gone... Still no need to argue, must of been me with figures, total that hit my bank was £630.
Anyway onto tonights huge problem.
Got paid and had a gamble. Paid via my card through MB. A few deposits.... £70... lost... £120... lost.
Went to try £52. MB said I have exceeded my maximum deposits for my card. So I went for the instant bank transfer. Entered my ebanking details, I entered 1 letter wrong of a password....Failed. Waited... Tried again.... I didnt capitalise the secret question answer....transaction failed.... Tried a 3rd time and put all in correct but another error came up. I gathered it was because I had tried too many times in quick succession.
So I waited a while and tried again. Got my one time pin to my phone. Entered it... The final MB screen said I am no longer allowed to make another transaction in 24 hours.... transaction failed.
Fair enough, so I deposit to the casino via card direct. Had another quick play, no luck, so decided the best thing was to close my account...
I check my ebanking account to check my balance... and guess what I saw? that £52 transaction did go out of my bank...
Well to be exact £54.64 (maybe £2.64 added on as MB charge). My money however is not on my MB account, the casino doesnt have it either.... afterall the final page of that deposit showed as im not allowed to make anymore transactions in 24 hours so transaction failed. But its still shows on my statement as "BILL PAYMENT VIA FASTER PAYMENT TO Moneybookers Ltd "
Stumped now as to whats going to happen. The casino account is closed (0p balance) nothing in my MB, regardless if they process it to my casino account later its going to be put on an account that doesnt exist, Have notified them but chances are they will take a while to reply and its unlikely they will refund the full £54.64
MB has always been 1 payment processor I have disliked. The fees, the site, the lack of support, the OTT security. Everything. I have used paypal around 7 years regularly with no problems but MB there is always problems.
The rip of as such was when I joined, you have to select the currency to use which cant be changed unless you contact support. A lot of casinos at the time played in USD only so it made sense to choose USD.
However as I started to play at more UK £ casinos and was being paid it seemed the fees for their currency conversions and whatnot were a pain in the backside.
Recently I cashed out £666 at a casino (the devils sum ). They paid in GBP. The amount sent by the casino was the exact amount. However the amount hitting my MB showed in USD. When using a converter to see how much it was it only converted to £638..... £28 down the pan to them. According to their conversion rules they take 2.5% in conversion fees. Thats only £17.50... so £10 was just gone... Still no need to argue, must of been me with figures, total that hit my bank was £630.
Anyway onto tonights huge problem.
Got paid and had a gamble. Paid via my card through MB. A few deposits.... £70... lost... £120... lost.
Went to try £52. MB said I have exceeded my maximum deposits for my card. So I went for the instant bank transfer. Entered my ebanking details, I entered 1 letter wrong of a password....Failed. Waited... Tried again.... I didnt capitalise the secret question answer....transaction failed.... Tried a 3rd time and put all in correct but another error came up. I gathered it was because I had tried too many times in quick succession.
So I waited a while and tried again. Got my one time pin to my phone. Entered it... The final MB screen said I am no longer allowed to make another transaction in 24 hours.... transaction failed.
Fair enough, so I deposit to the casino via card direct. Had another quick play, no luck, so decided the best thing was to close my account...
I check my ebanking account to check my balance... and guess what I saw? that £52 transaction did go out of my bank...
Well to be exact £54.64 (maybe £2.64 added on as MB charge). My money however is not on my MB account, the casino doesnt have it either.... afterall the final page of that deposit showed as im not allowed to make anymore transactions in 24 hours so transaction failed. But its still shows on my statement as "BILL PAYMENT VIA FASTER PAYMENT TO Moneybookers Ltd "
Stumped now as to whats going to happen. The casino account is closed (0p balance) nothing in my MB, regardless if they process it to my casino account later its going to be put on an account that doesnt exist, Have notified them but chances are they will take a while to reply and its unlikely they will refund the full £54.64