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Moneybookers - Sloppy

Discussion in 'Other Complaints' started by sparkz, Mar 29, 2012.

    Mar 29, 2012
  1. sparkz

    sparkz Senior Member

    Well I know 1000's of people have no problems with MB but heres a little write up from my last experience. 1 of which happened a week or so ago, the other just now. Needless to say im requesting my MB account be permanently closed once the issue is sorted.

    MB has always been 1 payment processor I have disliked. The fees, the site, the lack of support, the OTT security. Everything. I have used paypal around 7 years regularly with no problems but MB there is always problems.

    The rip of as such was when I joined, you have to select the currency to use which cant be changed unless you contact support. A lot of casinos at the time played in USD only so it made sense to choose USD.

    However as I started to play at more UK £ casinos and was being paid it seemed the fees for their currency conversions and whatnot were a pain in the backside.

    Recently I cashed out £666 at a casino (the devils sum :p). They paid in GBP. The amount sent by the casino was the exact amount. However the amount hitting my MB showed in USD. When using a converter to see how much it was it only converted to £638..... £28 down the pan to them. According to their conversion rules they take 2.5% in conversion fees. Thats only £17.50... so £10 was just gone... Still no need to argue, must of been me with figures, total that hit my bank was £630.

    Anyway onto tonights huge problem.

    Got paid and had a gamble. Paid via my card through MB. A few deposits.... £70... lost... £120... lost.

    Went to try £52. MB said I have exceeded my maximum deposits for my card. So I went for the instant bank transfer. Entered my ebanking details, I entered 1 letter wrong of a password....Failed. Waited... Tried again.... I didnt capitalise the secret question answer....transaction failed.... Tried a 3rd time and put all in correct but another error came up. I gathered it was because I had tried too many times in quick succession.

    So I waited a while and tried again. Got my one time pin to my phone. Entered it... The final MB screen said I am no longer allowed to make another transaction in 24 hours.... transaction failed.

    Fair enough, so I deposit to the casino via card direct. Had another quick play, no luck, so decided the best thing was to close my account...

    I check my ebanking account to check my balance... and guess what I saw? that £52 transaction did go out of my bank...

    Well to be exact £54.64 (maybe £2.64 added on as MB charge). My money however is not on my MB account, the casino doesnt have it either.... afterall the final page of that deposit showed as im not allowed to make anymore transactions in 24 hours so transaction failed. But its still shows on my statement as "BILL PAYMENT VIA FASTER PAYMENT TO Moneybookers Ltd "

    Stumped now as to whats going to happen. The casino account is closed (0p balance) nothing in my MB, regardless if they process it to my casino account later its going to be put on an account that doesnt exist, Have notified them but chances are they will take a while to reply and its unlikely they will refund the full £54.64 :(
  2. Mar 29, 2012
  3. dionysus

    dionysus can turn wine into water CAG MM

    I'm a Canucklehead
    Their online support is just awful. This past week, I tried logging on and couldnt remember my password. For the password retrieval, i have to send my documents. They wrote back saying documents werent clear (FYI, theyre the exact same ones i opened my account with, saved on my harddrive and they had no probs reading them before). Sent them again, better resolution. A week, no response in email. Finally they got back, saying documents approved and new password sent....which, of course they didnt, so it took several more emails saying they still havent bloody sent it, although their email says they did.
    So, finally got some time on my cell to make the international call. All resolved in 2 minutes via phone. The moral? Just phone them; email support sucks
  4. Mar 29, 2012
  5. FourTeller

    FourTeller Experienced Member

    While Neteller isn't perfect, I'm glad that I'm able to use it as my main ewallet once again rather than Moneybookers/Skrill. Whatever they want to call themselves nowadays, bottom line is that their customer support is abysmal and I don't regret being unable to use the site's services for gaming purposes since I returned home. For those who want to avoid foreign currency fees, I would suggest Click2Pay - even though it doesn't allow a choice for one's base currency (at least not when I signed up years ago), conversion charges to and from gaming websites don't apply. While it's not as widely available as the other two and account setup is more complicated, the service is decent if not great and I've personally had no major issues using it (though I rarely have cause to nowadays since reopening my NT account).

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