Baptism by Fire - success Midaur Casino entering the flames

[MidaurOnlineCasino]

apologies if this sounds condescending but it's intended as a compliment.
See -that came across much more player-friendly than referencing a previous post; patiently re-explaing, reiterating your system...and even a smile giph to boot

I still think term 8 if I'm understanding it, is an unfriendly term.
Most bonuses have a cap (i.e. a maximum amount that can be withdrawn when the rollover has been completed)
I dont understand a WD cap if I've turned it over; once WR has been met and converted and it becomes real funds, I'd think then, are fine to build or lose as I saw fit.

Dear @dionysus ,

The heat of the moment ey
This feels much more comfortable indeed.

Let me explain the bonus cap.

• The bonus does not cap a withdrawal. The cap is a maximum winning you can achieve from the bonus.
• Let’s say you wager your bonus on slots under the bonus tab and the bonus has a cap of £900.
• You win up to £905 – now the system notifies you that you have reached the Max bonus.
• Your bonus balance is £905 and at this stage and you start wagering with your real money funds.
• You complete the rollover “unlocking the bonus”. The system will now transfer the Max bonus of £900 to your real money fund.

We don’t see why this would be unfair when it is something that is given to you

 

[MidaurOnlineCasino]

I think I understand you now @dionysus ...

The WD is not limited. Once the bonus is unlocked you can wager with it as much as you want. There is no cap after the bonus has converted to real money.

Hope this explains.

 

[dionysus]

Dear @dionysus ,

The heat of the moment ey
This feels much more comfortable indeed.

Let me explain the bonus cap.

• The bonus does not cap a withdrawal. The cap is a maximum winning you can achieve from the bonus.
• Let’s say you wager your bonus on slots under the bonus tab and the bonus has a cap of £900.
• You win up to £905 – now the system notifies you that you have reached the Max bonus.
• Your bonus balance is £905 and at this stage and you start wagering with your real money funds.
• You complete the rollover “unlocking the bonus”. The system will now transfer the Max bonus of £900 to your real money fund.

We don’t see why this would be unfair when it is something that is given to you

well, I was saying it was unfair as I understood it, which you explained in a way I then understood it fully - which is why we ask questions and you hopefully continue to answer them
Perhaps clearer to say 'a maximum which can be converted/transferred to real funds wallet v withdrawn

As colin said, most of us are fairly clever and semantics can play a big part in confusion

edit to add, i see you posted drectly above as I was posting

 

[brianmon]

apologies if this sounds condescending but it's intended as a compliment.
See -that came across much more player-friendly than referencing a previous post; patiently re-explaing, reiterating your system...and even a smile giph to boot

I still think term 8 if I'm understanding it, is an unfriendly term.
Most bonuses have a cap (i.e. a maximum amount that can be withdrawn when the rollover has been completed)
I dont understand a WD cap if I've turned it over; once WR has been met and converted and it becomes real funds, I'd think then, are fine to build or lose as I saw fit.

The cap is in relation to the amount of bonus money that can be converted to cash, after the wagering is complete.
In the case of the 300% bonus, it's capped at £$900

Which is unusual. Most casinos, who cap the bonus conversion use a cap of times bonus amount, not a cash amount.

If you took the maximum bonus of 600 for a 200 deposit, you'd be able to only convert 900 from bonus to cash, or 1.5x bonus amount / 4.5x deposit

If, however, you deposited the minimum 25, giving you a bonus of 75, and were lucky enough to increase that bonus amount. You'd still be able to convert 900 to cash, which is 12x bonus amount / 36x deposit.

 

[goatwack]

It's at this point I'd like to reference post #54

 

[MidaurOnlineCasino]

@goatwack

 

[goatwack]

^

He seems like a happy camper

 

[dionysus]

^

He seems like a happy camper

emphasis on 'camp'

 

[MidaurOnlineCasino]

@goatwack

 

[goatwack]

 

[dionysus]

between camp and that pic, in my head in singing ' if you go out in the woods today, you're in for a big surpirse, for every bear that there ever was....'

 

[vorcirion]

I made an account to this casino but haven't yet deposited. After 4am I started getting this same e-mail every hour:
"We are regulated by the UK Gambling Commission and are obligated to verify your age within 72 hours after registering with us. You can verify your account by making a deposit or by uploading your ID documents in your Midaur account. Failing to verify your account may result in your account being restricted further. There are only 36 hours left, so hurry up to not miss out on all Midaur has to offer you.

Kind Regards,

Midaur Customer Services Team"

I've got 9 of those so far...I'm sure 1 time is enough? or will I get spanked if I don't verify my account in time?

 

[merlinslair]

Ok so I was enjoying this site until I desided to take a bonus and clearly it's horrible way to have a bonus setup compaired many this will be first one that doesn't even give you the bonus until you have waged what's needed ??
This is one example of what happened to me.and another bonus I just got reads the same
I took a 200% bonus which is huge and nice.to see so I am not a huge depositor so I added £25 checked my balance it said £25 but nothing in the bonus section ? But confused so checked the bonus section and it's sitting there so headed to a slot.thi king maybe it will appear as real cash £25 and bonus £50 but nope nothing just my cash it seems and I found this really off I have to wager my deposit first in this case 40x before they will.even realease the bonus then when that's released I then have to wager that 1x
This is awful way to have a bonus setup never even come across this before
So obviously lasted a few mins as clearly you.jsve to.up.your stakes.to.tey and start to work on the bonus to try and get the £50 sitting there released.to play

I play on many sites and this is the first I've come across with this awful way I get on Every other casino mostsite I play say 100% match and you take it and it's there to use with your cash as a bonus and useable
Not here's an offer you take it and NOT a chance In in hell getting to use it as you.have to work some magic to sheer luck to wager your deposit first before they let.yoy.use the bonus

 

[brianmon]

Ok so I was enjoying this site until I desided to take a bonus and clearly it's horrible way to have a bonus setup compaired many this will be first one that doesn't even give you the bonus until you have waged what's needed ??
This is one example of what happened to me.and another bonus I just got reads the same
I took a 200% bonus which is huge and nice.to see so I am not a huge depositor so I added £25 checked my balance it said £25 but nothing in the bonus section ? But confused so checked the bonus section and it's sitting there so headed to a slot.thi king maybe it will appear as real cash £25 and bonus £50 but nope nothing just my cash it seems and I found this really off I have to wager my deposit first in this case 40x before they will.even realease the bonus then when that's released I then have to wager that 1x
This is awful way to have a bonus setup never even come across this before
So obviously lasted a few mins as clearly you.jsve to.up.your stakes.to.tey and start to work on the bonus to try and get the £50 sitting there released.to play

I play on many sites and this is the first I've come across with this awful way I get on Every other casino mostsite I play say 100% match and you take it and it's there to use with your cash as a bonus and useable
Not here's an offer you take it and NOT a chance In in hell getting to use it as you.have to work some magic to sheer luck to wager your deposit first before they let.yoy.use the bonus

You're probably one of many players who have been pissed off and disappointed by their 'unique' bonus system.
Because unless you really really study the terms and conditions, you expect things to work in a similar way to the vast majority of other casinos.

I wonder how many first-time depositors they've lost, because the customer didn't understand the bonus system?
Although they seem to be a little paranoid about bonuses. So they, no doubt, just write-off those one-time depositors as bonus hunters, when a lot of them could have been potential long-term depositors.

But at least you've, probably, got 14 days left to pump in those deposits, to release that £50 bonus

 

[bamberfishcake]

Good morning @TheAverageGuy, @bamberfishcake & @colinsunderland

We know it is all very confusing, but we all have the UKGC to thank for this.

As you may or may not be aware, from the 5th of May the new UK regulations came in force which dictates that licensed operators may no longer allow access to the casino if the age of the punter has not been verified. This regulation has been enforceable from the 7th of May. As a mitigating measure, we have emailed our entire database of unverified accounts to notify about this change and request to verify the account. As a preventive measure, we have decided on the 7th of May to close all unverified accounts. We simply do not want to risk offering our services to underaged individuals in the interim. It was a last moment decision made after the email was sent. We are aware that this is in slight contradiction to the email notification and that users have had less time than stated. However, we still allow users to verify their account by contacting our friendly customer service team.

I will further explain why making a deposit can verify your account. We use sophisticated systems and 3rd party services to verify the user devices and registration details. As such we can confirm if the registration data is correct and corresponds with records that are accepted by the UK government as a form of “soft” identification. Unfortunately, we have to pay for each check, and in the grand scheme of things, this is very expensive. When a user makes a deposit, we take that burden upon ourselves to pay for this check so that the user has a smooth experience. We have been doing this since launch, and this is why many of our users only faced further verification requirements when certain thresholds were met.

So yes – make a deposit, and we pay for your verification as we do with the payment processing cost also. ‘Give money & Get verified’ is a nice provocative way of saying it – we would prefer ‘Fund your account, and we pay for your verification.’

Hopefully, this explains our motivations and operating procedures.

Have a great day ahead!

My apologies, the new ruling hadn't quite sunk in when I posted that. I'm aware now it's a UKGC thing.

Edit: I got smashed last night and still feel a little jaded......I rebuke my apology and stand by my original statement I think.....shouldn't need to deposit to get verified......anywho peace, much love x

 

[colinsunderland]

Dear @BillyBonanza

If you are never going to deposit why would you register in the first place?

The UKGC enforces its compliance over the company as a whole and not just to the UK players. This is called corporate governance and social responsibility which should not distinct or contradict.

Have a great day ahead!

I'm sorry but that can't be true.
The UKGC has no authority to dictate what you do with customers from outside its jurisdiction (ie the UK).
As far as I'm aware, no other casino is insisting on age verification for customers outside the UK before the initial deposit, are you saying those who hold a UKGC license are in breach of it?

As a group you may have made the decision to apply UKGC rules to all your customer base, but it isn't because the UKGC forced you to.

 

[vorcirion]

Okay now I've gotten like 35 of the same e-mails from you guys asking me to verify my account. I tried contacting your support but no answer from there either. I keep getting the same e-mail every hour. Please make it stop maybe?

 

[Playford7]

Okay now I've gotten like 35 of the same e-mails from you guys asking me to verify my account. I tried contacting your support but no answer from there either. I keep getting the same e-mail every hour. Please make it stop maybe?

Awww they like you

 

[colinsunderland]

Okay now I've gotten like 35 of the same e-mails from you guys asking me to verify my account. I tried contacting your support but no answer from there either. I keep getting the same e-mail every hour. Please make it stop maybe?

Maybe instead of accusing everyone who dares to ask a question about a bonus of being bonus hunters, they could call themselves spammers now

 

[smcinoz]

 

[merlinslair]

You're probably one of many players who have been pissed off and disappointed by their 'unique' bonus system.
Because unless you really really study the terms and conditions, you expect things to work in a similar way to the vast majority of other casinos.

I wonder how many first-time depositors they've lost, because the customer didn't understand the bonus system?
Although they seem to be a little paranoid about bonuses. So they, no doubt, just write-off those one-time depositors as bonus hunters, when a lot of them could have been potential long-term depositors.

But at least you've, probably, got 14 days left to pump in those deposits, to release that £50 bonus

Nope but your bang on oncethey want bonus hunters to add there cash and get screwed over due to there stupid bonus idea for.me I saw what they where playing at and just gave up and not been back.since not playing those games rediculas system and idea and preditory

 

[MidaurOnlineCasino]

I made an account to this casino but haven't yet deposited. After 4am I started getting this same e-mail every hour:
"We are regulated by the UK Gambling Commission and are obligated to verify your age within 72 hours after registering with us. You can verify your account by making a deposit or by uploading your ID documents in your Midaur account. Failing to verify your account may result in your account being restricted further. There are only 36 hours left, so hurry up to not miss out on all Midaur has to offer you.

Kind Regards,

Midaur Customer Services Team"

I've got 9 of those so far...I'm sure 1 time is enough? or will I get spanked if I don't verify my account in time?

Okay now I've gotten like 35 of the same e-mails from you guys asking me to verify my account. I tried contacting your support but no answer from there either. I keep getting the same e-mail every hour. Please make it stop maybe?

Hi @vorcirion

We sincerely apologise for the late response however we have looked into this issue - our logs state that you have received the email twice, but we are continuing the investigation. We have also responded to you via PM.

We try to respond to queries and resolve any issues as quickly as we can but some days can be busy than others. Buuuut, rest assured that we will not give up on this Baptism

 

[MidaurOnlineCasino]

I'm sorry but that can't be true.
The UKGC has no authority to dictate what you do with customers from outside its jurisdiction (ie the UK).
As far as I'm aware, no other casino is insisting on age verification for customers outside the UK before the initial deposit, are you saying those who hold a UKGC license are in breach of it?

As a group you may have made the decision to apply UKGC rules to all your customer base, but it isn't because the UKGC forced you to.

Dear @colinsunderland

We appreciate your comments regarding the UKGC’s jurisdiction. Please give us the opportunity to explain.

The UKGC regulates the entity that holds the license. If the same entity is processing wagers from players outside of the UK jurisdiction and would apply a different level of compliance, then internal policies should include that the company weighs with two measures.

From a corporate governance perspective, this is simply not acceptable. When we demonstrate our social responsibility to the UKGC and then turn around being “irresponsible” when it comes to the rest of the world. Then the UKGC can raise serious questions regarding the integrity of the company.

We are aware that other operators may not / or are not yet applying the same methodology. We are not saying they would be in breach as it is not in our remit to judge and enforce.

We had a UKGC compliance review very recently, samples were taken from our entire database regardless if the users where UK residents or not.

When we look at ourselves as a regulated company in the Isle of Man and United Kingdom, we need to demonstrate our dedication to social responsibility and adequate corporate governance. Applying different measures of compliance to “tick boxes” for a specific regulator would indicate that you are not in control of responsible management.

Regulation is only going upwards and other jurisdictions are following suit. Unfortunately, the rule is to comply or die.

To clear up one more thing regarding the new regulations that came in force. The UKGC prohibits operators to allow users to enter the games lobby before their age is verified (regardless if a deposit is made or not).

Have a good day

 

[MidaurOnlineCasino]

Ok so I was enjoying this site until I desided to take a bonus and clearly it's horrible way to have a bonus setup compaired many this will be first one that doesn't even give you the bonus until you have waged what's needed ??
This is one example of what happened to me.and another bonus I just got reads the same
I took a 200% bonus which is huge and nice.to see so I am not a huge depositor so I added £25 checked my balance it said £25 but nothing in the bonus section ? But confused so checked the bonus section and it's sitting there so headed to a slot.thi king maybe it will appear as real cash £25 and bonus £50 but nope nothing just my cash it seems and I found this really off I have to wager my deposit first in this case 40x before they will.even realease the bonus then when that's released I then have to wager that 1x
This is awful way to have a bonus setup never even come across this before
So obviously lasted a few mins as clearly you.jsve to.up.your stakes.to.tey and start to work on the bonus to try and get the £50 sitting there released.to play

I play on many sites and this is the first I've come across with this awful way I get on Every other casino mostsite I play say 100% match and you take it and it's there to use with your cash as a bonus and useable
Not here's an offer you take it and NOT a chance In in hell getting to use it as you.have to work some magic to sheer luck to wager your deposit first before they let.yoy.use the bonus

Nope but your bang on oncethey want bonus hunters to add there cash and get screwed over due to there stupid bonus idea for.me I saw what they where playing at and just gave up and not been back.since not playing those games rediculas system and idea and preditory

Dear @merlinslair

We are sorry to hear that you are not appreciating our welcome bonusing system. We have taken your feedback on board and have referred it to management.

Whilst this is being reviewed, why not turn on your communication settings so you stay up to date of our weekly loyalty point splashes on deposit, direct cashback on selected spins, incentives where you receive free spins on achievements and much more.

Although we cannot please everyone with our welcome bonus, our weekly offers for depositing players is where the fun really starts!

Hope to see you back soon!

 

[MidaurOnlineCasino]

Dear Casino Meister Members,

We would like to share the following article released 14/05/2019 –

You do not have permission to view link Log in or register now.

"The Gambling Commission (UKGC) has confirmed its latest set of amendments to the Licensing Codes of Practice (LCCP) relating to the holding of customer funds by operators.

Under the new rules, which apply retrospectively as of 29 April, a customer funds insolvency system is introduced, replacing the current rating system with new ratings standards.

Operators are required to grade the protection of customer funds in insolvency as: not protected, medium level of protection and a high level of protection.

In all cases operators must disclose ratings to customers in their terms and conditions and at the point at which a customer deposits money with the operator.

The stated aim of these changes is to “clarify the level of protection afforded for customer funds in the event of insolvency and reduce the likelihood of consumers being misled.”

We are proud to announce that Midaur.com has the highest level of customer funds protection and that we have already been complying with this rating since our launch back in early 2017.

Have a great day ya’ll!

 

[vorcirion]

Hi @vorcirion

We sincerely apologise for the late response however we have looked into this issue - our logs state that you have received the email twice, but we are continuing the investigation. We have also responded to you via PM.

We try to respond to queries and resolve any issues as quickly as we can but some days can be busy than others. Buuuut, rest assured that we will not give up on this Baptism

Yeah my e-mail account disagrees with you Sent the pic of it to your support. And it's only a minor problem...just wanting that to get fixed.

I made an account to see what kind of slots you have in your casino. But could see only few of them...need to make a deposit before I can see your slot selection?

 

[MidaurOnlineCasino]

Yeah my e-mail account disagrees with you Sent the pic of it to your support. And it's only a minor problem...just wanting that to get fixed.

I made an account to see what kind of slots you have in your casino. But could see only few of them...need to make a deposit before I can see your slot selection?

Hi @vorcirion

Thank you for your kind understanding. We will investigate and get to the root cause of the issue. Fortunately, we can confirm that this issue has been isolated to your account only and we sincerely apologise.

Regarding access to the games, due to new regulations that came in force last week, we need to verify your Midaur account before allowing access to the games lobby.

You can go the verification section of your account where you can upload your ID documentation. Alternatively, you can make a deposit which will trigger an automated 3rd party verification check that we pay for. This service matches your account details with government approved databases. If it checks out, your account is verified instantly.

After following one or the other options you will be granted access to the games lobby.

I hope this helps and wish you a great day ahead.

 

[brianmon]

Hi @vorcirion
Regarding access to the games, due to new regulations that came in force last week, we need to verify your Midaur account before allowing access to the games lobby.

You can go the verification section of your account where you can upload your ID documentation. Alternatively, you can make a deposit which will trigger an automated 3rd party verification check that we pay for. This service matches your account details with government approved databases. If it checks out, your account is verified instantly.

After following one or the other options you will be granted access to the games lobby.

I hope this helps and wish you a great day ahead.

Isn't it just a case of you needing to block access to the games themselves, until verification is complete?
Casino are going to lose enough business as it is, with the pre-verification. So it seems a little extreme that you'd block potential customers from even seeing if you carry their favourite games, before they verify.
Who's going to go through the verification process before they can even see what games are on offer?

 

[MidaurOnlineCasino]

Dear @brianmon

Very good consideration and we have certainly considered this option “restricting all game play before verification”. Let me explain why this is not in compliance with regulation.

SR 3.2.11 Requirement to verify the age of any customer before they can deposit money or gamble, and before they can access any free-to-play games the licensee may make available on its website.

Operators are required to verify the age of customers before they can access free-to-play versions of gambling games, to reduce the risk of children being exposed to products designed to encourage people to gamble.

Now this could be interpreted by stating that you would allow users access to the lobby but restrict free to play and real money gambling, right?

The pain point lies with the presentation of text, banners and images that are considered child-friendly or encourage gambling.

All affiliates and operators are already restricting their (home)pages prior to log-in to a very bland presentation for this reason.

The options are therefore as follows;

1. Remove all banners and thumbnails that “could be considered” child friendly or encourage to gamble from the lobby resulting in a very boring casino for everyone.

OR

2. Restrict lobby access until the age of the user is verified.

We have decided to go for option 2.

Due to your feedback, we have now considered a good 3rd option. We will publish a list of our games in plain text so that everyone can review the games we offer before verifying.

Thank you for your constructive feedback that have made us come up with this solution!

 

[MidaurOnlineCasino]

Dear Casino Meister Members,

In relation to the previous discussion regarding the preview of games offered on Midaur.com.

Please refer to Midaur List of Games ....

Wishing you all a wonderful evening!

 

[brianmon]

Dear @brianmon

Very good consideration and we have certainly considered this option “restricting all game play before verification”. Let me explain why this is not in compliance with regulation.

SR 3.2.11 Requirement to verify the age of any customer before they can deposit money or gamble, and before they can access any free-to-play games the licensee may make available on its website.

Operators are required to verify the age of customers before they can access free-to-play versions of gambling games, to reduce the risk of children being exposed to products designed to encourage people to gamble.

Now this could be interpreted by stating that you would allow users access to the lobby but restrict free to play and real money gambling, right?

The pain point lies with the presentation of text, banners and images that are considered child-friendly or encourage gambling.

All affiliates and operators are already restricting their (home)pages prior to log-in to a very bland presentation for this reason.

The options are therefore as follows;

1. Remove all banners and thumbnails that “could be considered” child friendly or encourage to gamble from the lobby resulting in a very boring casino for everyone.

OR

2. Restrict lobby access until the age of the user is verified.

We have decided to go for option 2.

Due to your feedback, we have now considered a good 3rd option. We will publish a list of our games in plain text so that everyone can review the games we offer before verifying.

Thank you for your constructive feedback that have made us come up with this solution!

Glad to be of service. That's what the BBF process is all about

 

[The Dude]

Oh ya that's some real amazing responsible gaming. Come deposit and get verified the UKGC demands it!!

And why you sending that to Canadians who do not fall under the UKGC?

Shameful.

Geeze - who pissed in your cornflakes?

Anyway, this is not the Bonus Meister and that is another thing - what is this obsession with bonuses?? Bonuses - if formulated properly - will ensure a win for the casino, because....the house always wins.

I am glad a number of you can get beyond this and focus on the casino operations and not purely on the bonusing. There is no such thing as a free lunch - and I am grateful that a number of you get that.

Anyway - the BBF period is up today. I am seeing a casino that seems to be very well managed, compliant, and a safe place to play at. What say you? I say "yea" - any naysayers please speak now. Thank you.

 

[dunover]

Geeze - who pissed in your cornflakes?

Anyway, this is not the Bonus Meister and that is another thing - what is this obsession with bonuses?? Bonuses - if formulated properly - will ensure a win for the casino, because....the house always wins.

I am glad a number of you can get beyond this and focus on the casino operations and not purely on the bonusing. There is no such thing as a free lunch - and I am grateful that a number of you get that.

Anyway - the BBF period is up today. I am seeing a casino that seems to be very well managed, compliant, and a safe place to play at. What say you? I say "yea" - any naysayers please speak now. Thank you.

Always been a decent outfit, not afraid to do things their way. It's a 'YES!' from me...

 

[brianmon]

what is this obsession with bonuses?? Bonuses - if formulated properly - will ensure a win for the casino, because....the house always wins.

The very first post from Midaur is a huge banner for a 300% bonus. The rep has said "bonuses are there to entice new and existing players". So, of course the bonus terms are going to be scrutinised.

The house may always win. But it's about how reasonable they are about it.
I find a casino's bonus terms can be an indicator of just how fair and generous a site might be.

Bonuses are maybe more important than you'd like them to be. But they can sometimes be the only reason why a player might try a different site.

 

[BillyGoldblum]

Geeze - who pissed in your cornflakes?

Anyway, this is not the Bonus Meister and that is another thing - what is this obsession with bonuses?? Bonuses - if formulated properly - will ensure a win for the casino, because....the house always wins.

I am glad a number of you can get beyond this and focus on the casino operations and not purely on the bonusing. There is no such thing as a free lunch - and I am grateful that a number of you get that.

Anyway - the BBF period is up today. I am seeing a casino that seems to be very well managed, compliant, and a safe place to play at. What say you? I say "yea" - any naysayers please speak now. Thank you.

Oh am I supposed to love getting spammed in my email? Am I supposed to love being spammed telling me "hurry come deposit you have 24 hours to deposit and get verified or else your account will be closed"

What is the obsession with bonuses? I dont know, ask the rep.

 

[MidaurOnlineCasino]

Oh am I supposed to love getting spammed in my email? Am I supposed to love being spammed telling me "hurry come deposit you have 24 hours to deposit and get verified or else your account will be closed"

What is the obsession with bonuses? I dont know, ask the rep.

Hi @BillyBonanza

Can you please elaborate on the 'spamming' issue? If you could PM us with your username or email address, we will be happy to look into this and investigate.

We have also responded to your comment regarding our new verification process which is post #94. Furthermore, we have also explained our new process thoroughly on posts #123 and #127.

Have a great weekend!

 

[The Dude]

Oh am I supposed to love getting spammed in my email? Am I supposed to love being spammed telling me "hurry come deposit you have 24 hours to deposit and get verified or else your account will be closed"

What is the obsession with bonuses? I dont know, ask the rep.

Don't be a troll please. The "shameful" remark was a bit over the top - they were requiring all persons to send ID docs. And now you're getting "spammed". Great.

 

[The Dude]

Further - about the obsession with bonuses: here we have seven pages of posts and no one has mentioned anything about payout times and reverse times for withdrawals. I thought that this was important to our members, but apparently not.

These casinos are rated for these times - if no one is making withdrawals and keeping track of their reverse time, I have to go with what the casinos tell me.

 

[brianmon]

Further - about the obsession with bonuses: here we have seven pages of posts and no one has mentioned anything about payout times and reverse times for withdrawals. I thought that this was important to our members, but apparently not.

These casinos are rated for these times - if no one is making withdrawals and keeping track of their reverse time, I have to go with what the casinos tell me.

The problem is, that if the SUB is so 'anti-player' who's going to be tempted to deposit cash to try them out, in the first place?
All casinos put some hurdles in the way to prevent players cashing out from a bonus, that's understandable.
But Midaur seem to have thrown in every single hurdle they can possibly think of.

If no one's posted about payout times and reverse times etc. Then maybe very few members have been tempted to sign up and play, and of those who have. Maybe they haven't been lucky enough to get to the withdrawal stage.

Why would CM members PAY, with their own money, to properly review sites which come in to the BBF process, when there's nothing much to temp them to do so?

 

[The Dude]

Who said subs are obligatory?? I am sure someone in this thread has actually played at this casino and has cashed out somehow - bonus or no bonus. One reason we have the Meister Minions by the way

 

[brianmon]

Who said subs are obligatory?? I am sure someone in this thread has actually played at this casino and has cashed out somehow - bonus or no bonus. One reason we have the Meister Minions by the way

Yeah, obviously it doesn't have to be with a bonus.
But if a casino has nothing unique about it. Why would anyone want to try them just because they're in the BBF process.
Why make a deposit there, rather than at one of their regular casinos, where they might be already building up loyalty points (Novibet etc), XP (VideoSlots) or receiving 'decent' bonus offers (numerous sites).

P.S. If the minions remark was aimed at me (which I don't mind, in the slightest), since I used to post a lot of data..
At one point, it just became too much work. I was cashing out on almost a daily basis, and to have any kind of accuracy, I was having to constantly check my withdrawals to see when they might have changed from pending to processing to processed to received.
Plus I was mainly posting similar results from the same casinos, time and time again.
And these days, I only play a fraction of what I used to

 

[dionysus]

tbh like paul implied/said, for me at least, I havent even deposited there. I try the SUB at all new casinos. I like the extra playtime. Then I go from there, future deps bonus and bunus free, but I havent made it to the initial 1st deposit.

If the rep could address post 12 - Baptism by Fire - Midaur Casino entering the flames - i couldnt find that passage

if those are the limited list of slots, I'd actually never end up depositing - @MidaurOnlineCasino > is that quote correct? ty

edited > brianmon not paul

 

[The Dude]

Yeah, obviously it doesn't have to be with a bonus.
But if a casino has nothing unique about it. Why would anyone want to try them just because they're in the BBF process.
Why make a deposit there, rather than at one of their regular casinos, where they might be already building up loyalty points (Novibet etc), XP (VideoSlots) or receiving 'decent' bonus offers (numerous sites).

Good point.

P.S. If the minions remark was aimed at me (which I don't mind, in the slightest), since I used to post a lot of data..
At one point, it just became too much work. I was cashing out on almost a daily basis, and to have any kind of accuracy, I was having to constantly check my withdrawals to see when they might have changed from pending to processing to processed to received.
Plus I was mainly posting similar results from the same casinos, time and time again.
And these days, I only play a fraction of what I used to

I was more or less joking.

 

[brianmon]

tbh like paul implied/said, for me at least, I havent even deposited there. I try the SUB at all new casinos. I like the extra playtime. Then I go from there, future deps bonus and bunus free, but I havent made it to the initial 1st deposit.

If the rep could address post 12 - Baptism by Fire - Midaur Casino entering the flames - i couldnt find that passage

if those are the limited list of slots, I'd actually never end up depositing - @MidaurOnlineCasino > is that quote correct? ty

It was correct at the time I posted it - cut & pasted from the Mudaur website.
Although they may have changed things now. Since this it what I've found, when looking now....

The bonus is valid for wagering on slot games (excluding Jackpot Games, MicroGaming Games, Extra Chilli, Gifts of Ostara, Honeypot Slots, Golden Spy, Air Fighter, Dream Genie, 300 Shields, Frozen Inferno, Gorilla Go Wild, White Rabbit, Lost Riches of the Amazon, and Dragon Wins) and soft games. Table games, video poker, live casino and virtual sports are excluded from this offer and only 1 bonus per household (address) and/or IP

Seems a bit better. But banning ALL MicroGaming games ??

 

[sapit222]

I registered there last year but never deposited couse of the bad bonus rules.

Hope they have changed them now.

 

[MidaurOnlineCasino]

tbh like paul implied/said, for me at least, I havent even deposited there. I try the SUB at all new casinos. I like the extra playtime. Then I go from there, future deps bonus and bunus free, but I havent made it to the initial 1st deposit.

If the rep could address post 12 - Baptism by Fire - Midaur Casino entering the flames - i couldnt find that passage

if those are the limited list of slots, I'd actually never end up depositing - @MidaurOnlineCasino > is that quote correct? ty

The bonus is valid for wagering on slot games (excluding Jackpot Games, MicroGaming Games, Extra Chilli, Gifts of Ostara, Honeypot Slots, Golden Spy, Air Fighter, Dream Genie, 300 Shields, Frozen Inferno, Gorilla Go Wild, White Rabbit, Lost Riches of the Amazon, and Dragon Wins) and soft games. Table games, video poker, live casino and virtual sports are excluded from this offer and only 1 bonus per household (address) and/or IP
Seems a bit better. But banning ALL MicroGaming games ??

Hi @dionysus, @brianmon

We have recently updated a few things on our platform including the games that are valid for wagering on our Welcome Bonus - As stated in the updated Welcome Bonus terms and conditions, "The bonus is valid for wagering on all games presented under the "bonus slot" tab in the casino lobby. The bonus slot offering may change from time to time." We continuously look for improvements that we can make to our casino - adding Microgaming games in the "bonus slot" tab is one of them and we are planning to add this in the near future.

We are aware that we cannot please everyone and with that, we sincerely apologize to those who are not happy with our welcome bonus at the moment. Do note that we also offer new bonuses weekly which include free/bonus spins, lower wagering, lower minimum deposit etc.

As always, we appreciate your feedback.

Have a good weekend all!

 

[brianmon]

Hi @dionysus, @brianmon

We have recently updated a few things on our platform including the games that are valid for wagering on our Welcome Bonus - As stated in the updated Welcome Bonus terms and conditions, "The bonus is valid for wagering on all games presented under the "bonus slot" tab in the casino lobby. The bonus slot offering may change from time to time." We continuously look for improvements that we can make to our casino - adding Microgaming games in the "bonus slot" tab is one of them and we are planning to add this in the near future.

We are aware that we cannot please everyone and with that, we sincerely apologize to those who are not happy with our welcome bonus at the moment. Do note that we also offer new bonuses weekly which include free/bonus spins, lower wagering, lower minimum deposit etc.

As always, we appreciate your feedback.

Have a good weekend all!

Good move, and good to see a casino who are open to suggestions. I hope it increases your sign-up's.

Now all I, and a couple of other posters need to know. Is where to send our invoices for the consultancy fees, lol

 

[dionysus]

I don't see the bonus tab in the lobby - you dont have to sign up/register to read them, do you?
Would someone be so kind as to point them out to me, ty

 

[dionysus]

this all really seems like a rather large headache just o VIEW the casino.
I'm still looking and don't see a bonus tab in the lobby
I don't even know HOW to view the casino lobby
And registered and just get this >

These are the steps I have to take to DECIDE if I want to join, let alone deposit?

 

[dionysus]

please tell me this isn't correct that I have deposit or upload ID just to see the bonus tab and allowed games to determine whether I want to join and/or deposit...by HAVING to join AND uploads docs or deposit....to decide if this is somewhere I want to deposit or upload docs