Baptism by Fire - success Midaur Casino entering the flames

[MidaurOnlineCasino]

apologies if this sounds condescending but it's intended as a compliment.
See -that came across much more player-friendly than referencing a previous post; patiently re-explaing, reiterating your system...and even a smile giph to boot

I still think term 8 if I'm understanding it, is an unfriendly term.
Most bonuses have a cap (i.e. a maximum amount that can be withdrawn when the rollover has been completed)
I dont understand a WD cap if I've turned it over; once WR has been met and converted and it becomes real funds, I'd think then, are fine to build or lose as I saw fit.

Dear @dionysus ,

The heat of the moment ey
This feels much more comfortable indeed.

Let me explain the bonus cap.

• The bonus does not cap a withdrawal. The cap is a maximum winning you can achieve from the bonus.
• Let’s say you wager your bonus on slots under the bonus tab and the bonus has a cap of £900.
• You win up to £905 – now the system notifies you that you have reached the Max bonus.
• Your bonus balance is £905 and at this stage and you start wagering with your real money funds.
• You complete the rollover “unlocking the bonus”. The system will now transfer the Max bonus of £900 to your real money fund.

We don’t see why this would be unfair when it is something that is given to you

 

[MidaurOnlineCasino]

I think I understand you now @dionysus ...

The WD is not limited. Once the bonus is unlocked you can wager with it as much as you want. There is no cap after the bonus has converted to real money.

Hope this explains.

 

[dionysus]

Dear @dionysus ,

The heat of the moment ey
This feels much more comfortable indeed.

Let me explain the bonus cap.

• The bonus does not cap a withdrawal. The cap is a maximum winning you can achieve from the bonus.
• Let’s say you wager your bonus on slots under the bonus tab and the bonus has a cap of £900.
• You win up to £905 – now the system notifies you that you have reached the Max bonus.
• Your bonus balance is £905 and at this stage and you start wagering with your real money funds.
• You complete the rollover “unlocking the bonus”. The system will now transfer the Max bonus of £900 to your real money fund.

We don’t see why this would be unfair when it is something that is given to you

well, I was saying it was unfair as I understood it, which you explained in a way I then understood it fully - which is why we ask questions and you hopefully continue to answer them
Perhaps clearer to say 'a maximum which can be converted/transferred to real funds wallet v withdrawn

As colin said, most of us are fairly clever and semantics can play a big part in confusion

edit to add, i see you posted drectly above as I was posting

 

[brianmon]

apologies if this sounds condescending but it's intended as a compliment.
See -that came across much more player-friendly than referencing a previous post; patiently re-explaing, reiterating your system...and even a smile giph to boot

I still think term 8 if I'm understanding it, is an unfriendly term.
Most bonuses have a cap (i.e. a maximum amount that can be withdrawn when the rollover has been completed)
I dont understand a WD cap if I've turned it over; once WR has been met and converted and it becomes real funds, I'd think then, are fine to build or lose as I saw fit.

The cap is in relation to the amount of bonus money that can be converted to cash, after the wagering is complete.
In the case of the 300% bonus, it's capped at £$900

Which is unusual. Most casinos, who cap the bonus conversion use a cap of times bonus amount, not a cash amount.

If you took the maximum bonus of 600 for a 200 deposit, you'd be able to only convert 900 from bonus to cash, or 1.5x bonus amount / 4.5x deposit

If, however, you deposited the minimum 25, giving you a bonus of 75, and were lucky enough to increase that bonus amount. You'd still be able to convert 900 to cash, which is 12x bonus amount / 36x deposit.

 

[goatwack]

It's at this point I'd like to reference post #54

 

[MidaurOnlineCasino]

@goatwack

 

[goatwack]

^

He seems like a happy camper

 

[dionysus]

^

He seems like a happy camper

emphasis on 'camp'

 

[MidaurOnlineCasino]

@goatwack

 

[goatwack]

 

[dionysus]

between camp and that pic, in my head in singing ' if you go out in the woods today, you're in for a big surpirse, for every bear that there ever was....'

 

[vorcirion]

I made an account to this casino but haven't yet deposited. After 4am I started getting this same e-mail every hour:
"We are regulated by the UK Gambling Commission and are obligated to verify your age within 72 hours after registering with us. You can verify your account by making a deposit or by uploading your ID documents in your Midaur account. Failing to verify your account may result in your account being restricted further. There are only 36 hours left, so hurry up to not miss out on all Midaur has to offer you.

Kind Regards,

Midaur Customer Services Team"

I've got 9 of those so far...I'm sure 1 time is enough? or will I get spanked if I don't verify my account in time?

 

[merlinslair]

Ok so I was enjoying this site until I desided to take a bonus and clearly it's horrible way to have a bonus setup compaired many this will be first one that doesn't even give you the bonus until you have waged what's needed ??
This is one example of what happened to me.and another bonus I just got reads the same
I took a 200% bonus which is huge and nice.to see so I am not a huge depositor so I added £25 checked my balance it said £25 but nothing in the bonus section ? But confused so checked the bonus section and it's sitting there so headed to a slot.thi king maybe it will appear as real cash £25 and bonus £50 but nope nothing just my cash it seems and I found this really off I have to wager my deposit first in this case 40x before they will.even realease the bonus then when that's released I then have to wager that 1x
This is awful way to have a bonus setup never even come across this before
So obviously lasted a few mins as clearly you.jsve to.up.your stakes.to.tey and start to work on the bonus to try and get the £50 sitting there released.to play

I play on many sites and this is the first I've come across with this awful way I get on Every other casino mostsite I play say 100% match and you take it and it's there to use with your cash as a bonus and useable
Not here's an offer you take it and NOT a chance In in hell getting to use it as you.have to work some magic to sheer luck to wager your deposit first before they let.yoy.use the bonus

 

[brianmon]

Ok so I was enjoying this site until I desided to take a bonus and clearly it's horrible way to have a bonus setup compaired many this will be first one that doesn't even give you the bonus until you have waged what's needed ??
This is one example of what happened to me.and another bonus I just got reads the same
I took a 200% bonus which is huge and nice.to see so I am not a huge depositor so I added £25 checked my balance it said £25 but nothing in the bonus section ? But confused so checked the bonus section and it's sitting there so headed to a slot.thi king maybe it will appear as real cash £25 and bonus £50 but nope nothing just my cash it seems and I found this really off I have to wager my deposit first in this case 40x before they will.even realease the bonus then when that's released I then have to wager that 1x
This is awful way to have a bonus setup never even come across this before
So obviously lasted a few mins as clearly you.jsve to.up.your stakes.to.tey and start to work on the bonus to try and get the £50 sitting there released.to play

I play on many sites and this is the first I've come across with this awful way I get on Every other casino mostsite I play say 100% match and you take it and it's there to use with your cash as a bonus and useable
Not here's an offer you take it and NOT a chance In in hell getting to use it as you.have to work some magic to sheer luck to wager your deposit first before they let.yoy.use the bonus

You're probably one of many players who have been pissed off and disappointed by their 'unique' bonus system.
Because unless you really really study the terms and conditions, you expect things to work in a similar way to the vast majority of other casinos.

I wonder how many first-time depositors they've lost, because the customer didn't understand the bonus system?
Although they seem to be a little paranoid about bonuses. So they, no doubt, just write-off those one-time depositors as bonus hunters, when a lot of them could have been potential long-term depositors.

But at least you've, probably, got 14 days left to pump in those deposits, to release that £50 bonus

 

[bamberfishcake]

Good morning @TheAverageGuy, @bamberfishcake & @colinsunderland

We know it is all very confusing, but we all have the UKGC to thank for this.

As you may or may not be aware, from the 5th of May the new UK regulations came in force which dictates that licensed operators may no longer allow access to the casino if the age of the punter has not been verified. This regulation has been enforceable from the 7th of May. As a mitigating measure, we have emailed our entire database of unverified accounts to notify about this change and request to verify the account. As a preventive measure, we have decided on the 7th of May to close all unverified accounts. We simply do not want to risk offering our services to underaged individuals in the interim. It was a last moment decision made after the email was sent. We are aware that this is in slight contradiction to the email notification and that users have had less time than stated. However, we still allow users to verify their account by contacting our friendly customer service team.

I will further explain why making a deposit can verify your account. We use sophisticated systems and 3rd party services to verify the user devices and registration details. As such we can confirm if the registration data is correct and corresponds with records that are accepted by the UK government as a form of “soft” identification. Unfortunately, we have to pay for each check, and in the grand scheme of things, this is very expensive. When a user makes a deposit, we take that burden upon ourselves to pay for this check so that the user has a smooth experience. We have been doing this since launch, and this is why many of our users only faced further verification requirements when certain thresholds were met.

So yes – make a deposit, and we pay for your verification as we do with the payment processing cost also. ‘Give money & Get verified’ is a nice provocative way of saying it – we would prefer ‘Fund your account, and we pay for your verification.’

Hopefully, this explains our motivations and operating procedures.

Have a great day ahead!

My apologies, the new ruling hadn't quite sunk in when I posted that. I'm aware now it's a UKGC thing.

Edit: I got smashed last night and still feel a little jaded......I rebuke my apology and stand by my original statement I think.....shouldn't need to deposit to get verified......anywho peace, much love x

 

[colinsunderland]

Dear @BillyBonanza

If you are never going to deposit why would you register in the first place?

The UKGC enforces its compliance over the company as a whole and not just to the UK players. This is called corporate governance and social responsibility which should not distinct or contradict.

Have a great day ahead!

I'm sorry but that can't be true.
The UKGC has no authority to dictate what you do with customers from outside its jurisdiction (ie the UK).
As far as I'm aware, no other casino is insisting on age verification for customers outside the UK before the initial deposit, are you saying those who hold a UKGC license are in breach of it?

As a group you may have made the decision to apply UKGC rules to all your customer base, but it isn't because the UKGC forced you to.

 

[vorcirion]

Okay now I've gotten like 35 of the same e-mails from you guys asking me to verify my account. I tried contacting your support but no answer from there either. I keep getting the same e-mail every hour. Please make it stop maybe?

 

[Playford7]

Okay now I've gotten like 35 of the same e-mails from you guys asking me to verify my account. I tried contacting your support but no answer from there either. I keep getting the same e-mail every hour. Please make it stop maybe?

Awww they like you

 

[colinsunderland]

Okay now I've gotten like 35 of the same e-mails from you guys asking me to verify my account. I tried contacting your support but no answer from there either. I keep getting the same e-mail every hour. Please make it stop maybe?

Maybe instead of accusing everyone who dares to ask a question about a bonus of being bonus hunters, they could call themselves spammers now

 

[smcinoz]

 

[merlinslair]

You're probably one of many players who have been pissed off and disappointed by their 'unique' bonus system.
Because unless you really really study the terms and conditions, you expect things to work in a similar way to the vast majority of other casinos.

I wonder how many first-time depositors they've lost, because the customer didn't understand the bonus system?
Although they seem to be a little paranoid about bonuses. So they, no doubt, just write-off those one-time depositors as bonus hunters, when a lot of them could have been potential long-term depositors.

But at least you've, probably, got 14 days left to pump in those deposits, to release that £50 bonus

Nope but your bang on oncethey want bonus hunters to add there cash and get screwed over due to there stupid bonus idea for.me I saw what they where playing at and just gave up and not been back.since not playing those games rediculas system and idea and preditory

 

[MidaurOnlineCasino]

I made an account to this casino but haven't yet deposited. After 4am I started getting this same e-mail every hour:
"We are regulated by the UK Gambling Commission and are obligated to verify your age within 72 hours after registering with us. You can verify your account by making a deposit or by uploading your ID documents in your Midaur account. Failing to verify your account may result in your account being restricted further. There are only 36 hours left, so hurry up to not miss out on all Midaur has to offer you.

Kind Regards,

Midaur Customer Services Team"

I've got 9 of those so far...I'm sure 1 time is enough? or will I get spanked if I don't verify my account in time?

Okay now I've gotten like 35 of the same e-mails from you guys asking me to verify my account. I tried contacting your support but no answer from there either. I keep getting the same e-mail every hour. Please make it stop maybe?

Hi @vorcirion

We sincerely apologise for the late response however we have looked into this issue - our logs state that you have received the email twice, but we are continuing the investigation. We have also responded to you via PM.

We try to respond to queries and resolve any issues as quickly as we can but some days can be busy than others. Buuuut, rest assured that we will not give up on this Baptism

 

[MidaurOnlineCasino]

I'm sorry but that can't be true.
The UKGC has no authority to dictate what you do with customers from outside its jurisdiction (ie the UK).
As far as I'm aware, no other casino is insisting on age verification for customers outside the UK before the initial deposit, are you saying those who hold a UKGC license are in breach of it?

As a group you may have made the decision to apply UKGC rules to all your customer base, but it isn't because the UKGC forced you to.

Dear @colinsunderland

We appreciate your comments regarding the UKGC’s jurisdiction. Please give us the opportunity to explain.

The UKGC regulates the entity that holds the license. If the same entity is processing wagers from players outside of the UK jurisdiction and would apply a different level of compliance, then internal policies should include that the company weighs with two measures.

From a corporate governance perspective, this is simply not acceptable. When we demonstrate our social responsibility to the UKGC and then turn around being “irresponsible” when it comes to the rest of the world. Then the UKGC can raise serious questions regarding the integrity of the company.

We are aware that other operators may not / or are not yet applying the same methodology. We are not saying they would be in breach as it is not in our remit to judge and enforce.

We had a UKGC compliance review very recently, samples were taken from our entire database regardless if the users where UK residents or not.

When we look at ourselves as a regulated company in the Isle of Man and United Kingdom, we need to demonstrate our dedication to social responsibility and adequate corporate governance. Applying different measures of compliance to “tick boxes” for a specific regulator would indicate that you are not in control of responsible management.

Regulation is only going upwards and other jurisdictions are following suit. Unfortunately, the rule is to comply or die.

To clear up one more thing regarding the new regulations that came in force. The UKGC prohibits operators to allow users to enter the games lobby before their age is verified (regardless if a deposit is made or not).

Have a good day

 

[MidaurOnlineCasino]

Ok so I was enjoying this site until I desided to take a bonus and clearly it's horrible way to have a bonus setup compaired many this will be first one that doesn't even give you the bonus until you have waged what's needed ??
This is one example of what happened to me.and another bonus I just got reads the same
I took a 200% bonus which is huge and nice.to see so I am not a huge depositor so I added £25 checked my balance it said £25 but nothing in the bonus section ? But confused so checked the bonus section and it's sitting there so headed to a slot.thi king maybe it will appear as real cash £25 and bonus £50 but nope nothing just my cash it seems and I found this really off I have to wager my deposit first in this case 40x before they will.even realease the bonus then when that's released I then have to wager that 1x
This is awful way to have a bonus setup never even come across this before
So obviously lasted a few mins as clearly you.jsve to.up.your stakes.to.tey and start to work on the bonus to try and get the £50 sitting there released.to play

I play on many sites and this is the first I've come across with this awful way I get on Every other casino mostsite I play say 100% match and you take it and it's there to use with your cash as a bonus and useable
Not here's an offer you take it and NOT a chance In in hell getting to use it as you.have to work some magic to sheer luck to wager your deposit first before they let.yoy.use the bonus

Nope but your bang on oncethey want bonus hunters to add there cash and get screwed over due to there stupid bonus idea for.me I saw what they where playing at and just gave up and not been back.since not playing those games rediculas system and idea and preditory

Dear @merlinslair

We are sorry to hear that you are not appreciating our welcome bonusing system. We have taken your feedback on board and have referred it to management.

Whilst this is being reviewed, why not turn on your communication settings so you stay up to date of our weekly loyalty point splashes on deposit, direct cashback on selected spins, incentives where you receive free spins on achievements and much more.

Although we cannot please everyone with our welcome bonus, our weekly offers for depositing players is where the fun really starts!

Hope to see you back soon!

 

[MidaurOnlineCasino]

Dear Casino Meister Members,

We would like to share the following article released 14/05/2019 –

You do not have permission to view link Log in or register now.

"The Gambling Commission (UKGC) has confirmed its latest set of amendments to the Licensing Codes of Practice (LCCP) relating to the holding of customer funds by operators.

Under the new rules, which apply retrospectively as of 29 April, a customer funds insolvency system is introduced, replacing the current rating system with new ratings standards.

Operators are required to grade the protection of customer funds in insolvency as: not protected, medium level of protection and a high level of protection.

In all cases operators must disclose ratings to customers in their terms and conditions and at the point at which a customer deposits money with the operator.

The stated aim of these changes is to “clarify the level of protection afforded for customer funds in the event of insolvency and reduce the likelihood of consumers being misled.”

We are proud to announce that Midaur.com has the highest level of customer funds protection and that we have already been complying with this rating since our launch back in early 2017.

Have a great day ya’ll!