Microgaming Pai Gow Poker payout bug

Jufo

Three-toed sloth
Joined
Sep 22, 2007
Location
Finland
I don't know if any of you has had the same issue, but I was dealt a false payout on Pai Gow Poker at Gowild casino (MG) today. I was quite surprised because Microgaming software rarely has bugs with payouts. I hope I wasn't being short-payed on purpose. I am posting this here to warn other players about potential problems with payouts at Gowild casino.
 

Jufo

Three-toed sloth
Joined
Sep 22, 2007
Location
Finland
It seems that the issue with malfunctioning game is not only an issue at GoWild but across whole MG. I just repeated the exact same glitch at Gnuf:
 

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
Joined
Aug 25, 2004
Location
Bexhill on sea, England
Wow - that's some serious shit! :eek:
It was easy to spot on that game but what if other games are underpaying too - like slots for example - would anyone be likely to notice?

Anyone know how we get this brought to MG's attention pronto?

KK
 

chuchu59

gambling addict
PABnonaccred
CAG
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
I played paigow at Gowild less than a week ago and the payouts were correct at that time.

Out of interest, did they award a $1 win or was it a $4 loss for a push with a $5 bet?
 

Jufo

Three-toed sloth
Joined
Sep 22, 2007
Location
Finland
I played paigow at Gowild less than a week ago and the payouts were correct at that time.

Out of interest, did they award a $1 win or was it a $4 loss for a push with a $5 bet?

I don't see what the difference is between those two? On a tie I was paid $1 with $5 bet for a loss of $4.

I'd suggest people stay away from this game until this bug has been fixed.
 

Floyd GoWild

Dormant account
Joined
Nov 16, 2008
Location
Malta
Hi Everyone

Hi Everyone,

Thank you Jufo for pointing to this matter, As soon as I read the above I contacted Microgaming and they are investigating this matter.

Of course that GoWild or any other Microgaming casino cannot change the games winnings and odds, that is why Microgaming is considered to be the most fair casino platform.

I am sure a conclusion will arrive soon - I will update the thread when it will.


Thank you all

Floyd W.
 

Jufo

Three-toed sloth
Joined
Sep 22, 2007
Location
Finland
Both reps of the affected casinos responded both to me and in this thread and I am happy with their helpfulness so far.

By the way, you can repeat the bug in free play mode as well. Play Pai Gow Poker in free play mode and bet more than 1 chip per hand. You should observe the payout bug there.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Hi Everyone,

Thank you Jufo for pointing to this matter, As soon as I read the above I contacted Microgaming and they are investigating this matter.

Of course that GoWild or any other Microgaming casino cannot change the games winnings and odds, that is why Microgaming is considered to be the most fair casino platform.

I am sure a conclusion will arrive soon - I will update the thread when it will.


Thank you all

Floyd W.

The problem yet AGAIN seems to be one of rushing out upgrades without THOROUGH testing.

There have been MANY bugs with MGS, and often it is hard work to get MGS to do anything about it. The bugs mostly affect performance of the client software, and often not on EVERY PC. This is FAR more serious though, and leaves me wondering what they did with an OLD GAME that caused this to happen, since they tell us the games, once developed, are SET IN STONE, and the underlying odds are NEVER changed, so WHY ON EARTH were these payout routines even touched, let alone cocked-up.

I have spotted a SECOND bug, equally as serious, and coming with the same update as seems to have produced this one. I found all my history has BEEN WIPED:eek: Cashcheck shows no activity before mid April, yet I have been making deposits, and a couple of withdrawals, since January.
Further, games that "store" state between sessions, such as Tomb Raider II, have had the stored states WIPED, and the games "factory reset".
This has consequences for the mid term RTP, since there is, in some cases, "saved value" as well as "eye candy" involved. TR II, for example, needs 5 passports to get the feature, and it can sometimes take HUNDREDS of spins just to get one of the last couple. Annoying if they are all wiped, and you have to start again.
This has also dented my trust in MGS software, since it now seems that this kind of thing DOES happen, even though it is not supposed to. There are, apparently, NO safeguards to prevent this, and once lost, how the HELL does the player prove that anything of the kind has indeed happened.
I cannot even prove deposits & withdrawals, since they come under the processor name, and not the name of the individual casino.

I DID contact support for the casino concerned, but so far have heard nothing back, clearly NOT an urgent issue, but maybe THIS revelation shows that there HAS been a serious malfunction.

Players concerned should check their Cashcheck, to see if they have "lost" any history (last 2 YEARS should be available), and if they have, check any games that they KNOW they have played recently, and that save "tokens" of some sort towards a bonus, or even an "eye candy" trail, such as Great Galaxy Grab. The new Thunderstruck II is one such slot, so a bug in saving states is SERIOUS, since MGS are now producing more games along these lines.
 

DiamondGeezer

Dormant account
PABaccred
PABnoaccred
PABnononaccred2
Joined
May 13, 2007
Location
NOT Pennsylvania!!!
If true then this is a HUGE incident. The Tradition error was bad enough but thankfully that only applied to a single casino with a small number of players. But if there has been an industry wide MG error running than this is MASSIVE.

The obvious question is how long has this been running for?

And the points VWM makes above are very important as if there has been some kind of 'factory reset' to saved tokens etc then this will have a significant effect on RTP.

It also worries me as KK said above - about how many players could spot a mis-pay on slots? I know I would be unlikely to.

All very worrying.
 

Cant_Get_Right

Banned User
Joined
Mar 9, 2010
Location
Atlanta
If true then this is a HUGE incident:rolleyes:. The Tradition error was bad enough but thankfully that only applied to a single casino with a small number of players. But if there has been an industry wide MG error running than this is MASSIVE.

The obvious question is how long has this been running for?

And the points VWM makes above are very important as if there has been some kind of 'factory reset' to saved tokens etc then this will have a significant effect on RTP.

It also worries me as KK said above - about how many players could spot a mis-pay on slots? I know I would be unlikely to.

All very worrying.


1 for you and 2 for me. 2 for you and 3,4 for me. 3 for you and 4,5,6 for me.
 

Jufo

Three-toed sloth
Joined
Sep 22, 2007
Location
Finland
If true then this is a HUGE incident.

Like I said you are able to repeat the error by playing Pai Gow poker and betting more than 1 chip. I tried it at several casinos with play money and the exact same thing happened in all of them. Unless for some reason this bug only occurs on my computer?

There has still been no feedback from casino reps or Microgaming today nor the lost money reimbursed. This is quite silly as verifying the incorrect payout takes maybe 5 minutes tops.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Like I said you are able to repeat the error by playing Pai Gow poker and betting more than 1 chip. I tried it at several casinos with play money and the exact same thing happened in all of them. Unless for some reason this bug only occurs on my computer?

There has still been no feedback from casino reps or Microgaming today nor the lost money reimbursed. This is quite silly as verifying the incorrect payout takes maybe 5 minutes tops.

If Playcheck also shows an incorrect payout, it is NOT just your computer, but a genuine game bug.

MY bug, so far, has ONLY seemed to affect one casino, but this should NOT diminish how SERIOUS this is.

I simply CANNOT verify anything, since ALL data has been wiped, NO Cashcheck, and NO Playcheck is showing. IF I could access playcheck, and get up the "detailed" view, I could PROVE the bug either exists, or I remembered something from a different casino.

The games in question were in my favourites, and I have RECENTLY reinstalled the casino, so I MUST have played the games (I remember doing so as well), yet now they have ALL been "factory reset". Tokens, passports, etc are gone, and coins, lines, etc have reverted back to the new account defaults for the game. MGS games normally bring up the state after the last hand/spin when launched, even when the casino has been uninstalled and reinstalled locally. This was a TOTAL DATA WIPE, and this means a total EVIDENCE wipe too, making it hard to prove anything.

This COULD happen at ANY MGS casino, and at ANY time, and is a SERIOUS vulnerability that "rips off" PLAYERS because it causes RTP to fall in the mid term for these games, and wipes transaction history (which may not even be LEGAL for them to do under financial regulations).
 

brutaldeluxe

Full Member
Joined
Jul 26, 2005
Location
UK
Microgaming Massive Bug

Noticed a pretty bad bug in mircogaming, must be since the thunderstruck 2 update. Basically try playing bonus pai gow poker - I bet on the bonus and on the play and no matter if I win both hands, win one and lose one or lose both I lose cash.

For instance say I bet £1 on bonus and £2 on play and win both hands with a non bonus paying hand. My TOTAL payback seems to be £1.95 and hence my balance goes down even though I should lose £1 on the bonus and get back my £2 plus £1.95

Try it out and you'll see what I mean. I am tempted to complain a bit ! :)
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Noticed a pretty bad bug in mircogaming, must be since the thunderstruck 2 update. Basically try playing bonus pai gow poker - I bet on the bonus and on the play and no matter if I win both hands, win one and lose one or lose both I lose cash.

For instance say I bet £1 on bonus and £2 on play and win both hands with a non bonus paying hand. My TOTAL payback seems to be £1.95 and hence my balance goes down even though I should lose £1 on the bonus and get back my £2 plus £1.95

Try it out and you'll see what I mean. I am tempted to complain a bit ! :)

This has already been noticed, along with ANOTHER bug I noticed.

http://www.casinomeister.com/forums/online-casinos/37717-microgaming-pai-gow-poker-payout-bug.html

Although this has been referred back to MGS, nothing has been communicated back, and the game is STILL live, and others like yourself are noticing the bug.

From your description, it seems the bug is the failure to return the stake on a winning bet. Others have suggested this bug only ocurrs if more than 1 credit is wagered.
 

Cant_Get_Right

Banned User
Joined
Mar 9, 2010
Location
Atlanta
Yep...This is free play and the same thing. I very serious doubt this is mistake. Consider the problems going on in europe with the economy. Sure they will refund those accounts who complained. But some players may no follow thru.
 
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