MG casinos selectively disabling Neteller?

[Vesuvio]

A few weeks ago I found that the Neteller deposit option had disappeared in the cashier of Bella Vegas casino. I had a livechat to them about it and they mentioned there was a technical problem they were looking into, so I didn't think much more of it. What was odd was that I knew others could still use Neteller with no difficulty. Now, as well as at Bella Vegas, Neteller's no longer available for my accounts at Grand Bay and Jupiter Club. I had a livechat with someone at Casino Grand Bay and got the same response as before, which I'm becoming convinced was a blatant lie.

My assumption is that the ReferSpot group of casinos (Link Removed ( Old/Invalid) ) have come up with a novel approach to dealing with accounts they're not making much money from - disabling deposit options. There's not really too much wrong with that, though it seems a bit of a weird approach to take (wouldn't it be easier just to close accounts or not send bonus offers?). What I do object to is CS lying about it, if that's what they're doing.

I'd be interested to know if others are having the same problems, & to hear from the casino either denying or explaining the policy.

 

[dominique]

This is just plain weird.

I am going to Grand Bay and see if neteller is available to me.

It's right there, beckoning me...... :icon_twis

 

[Bruce Hamilton]

I am going to Grand Bay and see if neteller is available to me.
It's right there, beckoning me...... :icon_twis

Available at Bella Vegas as well, according to the web site.

 

[Vesuvio]

Available at Bella Vegas as well, according to the web site.

Note I said "selectively" I can't imagine they're suicidal enough to completely disable their most used deposit mechanism for all players. For me, and at least a few others, when I click on deposit within the software there's no longer a Neteller option. Actually, if I click on debit or credit card I'm told "you have reached the maximum number of cards that you may register" (zero ), so it looks as though they just don't want deposits.

 

[spearmaster]

I don't think they have the ability to "selectively" disable. The greater likelihood is that your computer - or more specifically, your browser - has had its access blocked by some means such as malware.

If you can find your hosts file, go check it. The only entry that should be there is "127.0.0.1 localhost" - everything else has been put there by some program or another.

Or else - you live in some country that they have had to block and are thus checking by IP - but even this I find highly unusual - and it's definitely unlikely to be a "block this player" option.

 

[venetian]

I think something is going on. I recieved an email from Belle Rock and they were letting us know that although they were not stopping Netellers use they were stopping the Instacash part of it in several of their casinos. Awhile back I had a chat with 32 Red and asked why they did not offer Instacash and they said it was too expensive. Hmmm maybe others are finding out that they can put the expense on the players to fund their accounts. Hopefully this will not be a trend. I won't belive that the majority of sites will take it off altogether. That would be suicide!

 

[Vesuvio]

Thanks for the responses. I checked the host file but there's nothing untoward there. I also had a look in the registry, but couldn't find anything that obviously seemed to be limiting deposit methods.

I don't think there's much risk of them universally banning a deposit option like Neteller, but they must be able to disable some options based on your username (perhaps added during one of these MG fixes "to improve the customer experience" we hear so much about ). I don't mind them doing that (& I can understand it as I've turned over a huge amount of money at no profit to them), but I do think it's unacceptable to lie to your customers when asked about it.

 

[Mousey]

NETeller MIA

I 'lost' my NETeller option in the Banking section of Bella Vegas and Jupiter a little over a week ago when the most recent games release (munchkins, etc.) downloaded in the casinos. NETeller was there before the games downloaded, bam! it was gone after they downloaded.

I still have the NETeller option in my Casino Grand Bay software (sister casino to the other 2 mentioned above). I logged in at CGB days after I 'lost' NETeller at the other 2 casinos. So far NETeller has not gone MIA on my software at any other MG casinos.

Support tells me they are working feverishly on this problem but have no idea when it might be fixed. The haven't told me what causes this, or how.

If they'd rather I didn't play there all they have to do is send me an email. I'll gladly uninstall the software. However, doesn't someone else, or another department, (you can tell I have no idea of the ins and outs) handle the financial software?

On the other hand, if it were merely a glitch (say, game software accidently overwriting something in the registry) why didn't that same glitch appear in some of my other MG casinos?

Sorry... babbling and adding my 2 cents before my morning coffee. If anyone finds a solution, or some answers to a few of our questions, I'd love to hear it.

 

[caruso]

Nothing new here - iGlobalMedia disabled my Neteller option a long time ago. I daresay all the other options are also disabled, but I'd never use them so haven't looked. Another rogue software provider also uses this trick.

Anything poor little iGM can do, Microgaming can do also. And yes, the reason is to be able to rid the software of customers considered "undesirable", without an in-your-face outright ban; and, being an underhand and sneaky tactic, it's the natural choice for an online casino: "Oh, so sorry, sir, we're working on it...working on it...working on it...working on it..."

Dearie me, perish the thought that they'd be upfront and say "Sorry, we don't want your custom." Couldn't have that, could we?

 

[Bruce Hamilton]

Dearie me, perish the thought that they'd be upfront and say "Sorry, we don't want your custom." Couldn't have that, could we?

At the risk of being roasted over an open flame here... Anyone consider another deposit option? Why so many people use Neteller escapes me... I tried them, and they charged me something like 9% of my deposit. Firepay is a flat $3.99 with a verified bank account. If your favorite casino drops Neteller, they're not saying they don't want your business, they're saying they don't want to do business with Neteller.

 

[Vesuvio]

If your favorite casino drops Neteller, they're not saying they don't want your business, they're saying they don't want to do business with Neteller.

In this case they are saying they don't want our business - that's why other deposit methods are also disabled. As Caruso said, they just don't want to be upfront about banning people, so they're resorting to underhand methods (and lies).

I'm not sure what you're paying 9% for. There's a high fee for depositing into Neteller using a credit card (3.9%?) but depositing from your bank account is free (besides, surely no-one needs to deposit into Neteller more than once ) . The only reason I use Neteller less than I otherwise would is the currency conversion fee.

 

[Bruce Hamilton]

...but depositing from your bank account is free...

Back in early July, when I opened my Neteller account, I funded it with $200 from my bank account and was hit with a $17.80 fee on top of that. They closed the account when they couldn't verify my SS#, so I got it back.

...besides, surely no-one needs to deposit into Neteller more than once

That assumes you manage to win and cash out, I normally don't.

 

[spearmaster]

Interesting that Neteller seems to be disappearing from some accounts, but not all.

Re: Instacash, it does cost casinos a lot more because they are eating the 8% charge that was originally supposed to be charged to the players for that facility. So I can't say I'm surprised that some of them are getting rid of this facility.

Personally, I had my Instacash disabled - it was costing ME too much money, and not from transaction costs LOL.

 

[caruso]

At the risk of being roasted over an open flame here... Anyone consider another deposit option? Why so many people use Neteller escapes me...

Bear in mind that we're not US players and get hit with exchange rate fees when depositing GBP into a USD casino. As such, our Neteller dollar account is the only viable option. For some reason which I forget, Firepay is not an option for UK players anymore. When it was, I used it - many moons ago. Something about no credit card deposits for non-US players, if I recall correctly.

 

[Bruce Hamilton]

Bear in mind that we're not US players and get hit with exchange rate fees when depositing GBP into a USD casino.

Wouldn't it be cheaper to choose your own currency during setup? Isn't a pound worth less than a dollar?

 

[caruso]

Bruce, I hope you don't work in the currency markets, lol; the pound is almost double the value of the dollar.

When I opened most of my accounts, GBP play wasn't an option. I believe it's possible to convert many over to GBP, but I've never got around to that. And, as you say, the lower value currency is better as you lose less in monetary terms, so one is better off with dollars.

 

[Bruce Hamilton]

Bruce, I hope you don't work in the currency markets...

You have to ask?

 

[Mousey]

If your favorite casino drops Neteller, they're not saying they don't want your business, they're saying they don't want to do business with Neteller.

I prefer to use NETeller, and have never encountered any fees.

The casinos in question have not dropped NETeller. The NETeller deposit option has 'disappeared' from individual users casino software. In fact, I can still deposit at one of this group's casino (CGB) but not the other 2. I have no doubt that at least a few others who play at this group are similarly affected.

The question still remains: Is this deliberate? Or, is truly a glitch?

 

[kmartinusa]

Me too.

This has affected me too, so I just sent the following message. I'll post the reply when it arrives.

Hi,

I've tried to deposit several times to my account number XXXXXXXXX over the last month or more and have found Netteller to not be available to me. I emailed two or three times asking you about this and the response each time was that this is some sort of technical problem that you are working on.

I recently came across a thread on a message board that I occasionally visit here: https://www.casinomeister.com/forums/threads/mg-casinos-selectively-disabling-neteller.9118/
which several posters have advanced a theory that Netteller has been selectively disabled from customers with whom your casinos would no longer be interested in doing business with, for whatever reason.

I'm writing because I don't like to run on half-truths and rumors, but rather would like to go directly to the source, in this case you, for the truth.

Are you selectivly disabling the Netteller deposit/withdrawal option and is this what happened to my account?

Thank you for your time and response!

Sincerely,


(I probably shouldn't have said half-truths and rumors, but more like unverified sources or something...Sorry to those of you who have posted...I don't doubt your experiences as I'm included as well)

 

[Vesuvio]

(I probably shouldn't have said half-truths and rumors, but more like unverified sources or something...Sorry to those of you who have posted...I don't doubt your experiences as I'm included as well)

No worries I thought you were very diplomatic. Now to see how they respond, or rather whether they respond at all

 

[kmartinusa]

Response From CGB

I just stepped out to buy some charcoal and wash my truck, and while at the car wash, my cell phone rings...It was Chanelle, from Casino Grand Bay.

She indicated to me that the issues that they are having with Netteller appear to be affecting a small handful of players and that they have not solved them as of yet. She also told me that the technical and finance directors for their group are not available over the weekend, but she has forwarded my question to them. She couldn't say with absolute authority, but she believed the problem to be purely technical.

She also said that she has looked over this thread and the seriousness of the problem warranted a personal telephone call. She did make an interesting and I think legitimate point...The casino can ban or freeze any players account at their sole discretion, so why go this route? It really makes much more sense to simply send a personal email to anyone who they no longer want to do business with and lock their account.

I was pleasantly suprised and the prompt and personal attention paid to this matter. If they were a shoddy operation, they could have avoided dealing with this in any number of ways.

In any case, I'll keep you guys advised.

 

[Stilcho]

"I'm not sure what you're paying 9% for. There's a high fee for depositing into Neteller using a credit card (3.9%?) but depositing from your bank account is free (besides, surely no-one needs to deposit into Neteller more than once ) . The only reason I use Neteller less than I otherwise would is the currency conversion fee."

I just did a deposit of $100 to netteller from my bank (not instant cash), they charge $8.00 for transaction fee. so they are charging either way, it looks like they will charge if any transaction is done from now on.

 

[Mousey]

She couldn't say with absolute authority, but she believed the problem to be purely technical.

She also said that she has looked over this thread and the seriousness of the problem warranted a personal telephone call. She did make an interesting and I think legitimate point...The casino can ban or freeze any players account at their sole discretion, so why go this route?

Thanks for filling us in. I had wondered why they might selectively disable the NETeller option. Frankly, I see no reason. I agree that it would be easier to write the old 'you're too smart for us and we don't want your action' account lock down letter than to disable one method of deposit of individual players. But then again, what do I know. I don't understand half the things casinos do anyway.

Regular depositors with no way to deposit? If this this is just a glitch, these casinos must be going crazy trying get it fixed.

For some of you, it's been more than a month since you lost your NETeller option. For me, it's only been a little over a week -- so that means the Bella group (or whatever they're called) still doesn't know why it's happening and/or can't figure out a way to stop it from happening, and that some players continue to lose access to NETeller in these casinos. Looks like they have a looong way to go before even talking about a fix for our depositing woes.

 

[Vesuvio]

She also said that she has looked over this thread and the seriousness of the problem warranted a personal telephone call. She did make an interesting and I think legitimate point...The casino can ban or freeze any players account at their sole discretion, so why go this route? It really makes much more sense to simply send a personal email to anyone who they no longer want to do business with and lock their account.

It'll be interesting to see if someone higher up there wants to comment, but for the moment I'd still go with Caruso's explanation for their not simply banning players. This way might appear less hassle as they don't need to deal with any of the negative publicity bans sometime cause. Another explanation would be that these are "bans" made by the finance department/management without consulting CS!?

Weird, I agree, but it's also pretty weird for Neteller to be disappearing as an option (and other deposit options to be disabled) on particular accounts at one solitary group of MG casinos.

 

[Annorax]

"I'm not sure what you're paying 9% for. There's a high fee for depositing into Neteller using a credit card (3.9%?) but depositing from your bank account is free (besides, surely no-one needs to deposit into Neteller more than once ) . The only reason I use Neteller less than I otherwise would is the currency conversion fee."

I just did a deposit of $100 to netteller from my bank (not instant cash), they charge $8.00 for transaction fee. so they are charging either way, it looks like they will charge if any transaction is done from now on.

InstaCash is 8.9%. That could be what the quoted poster paid.

 

[Bruce Hamilton]

InstaCash is 8.9%. That could be what the quoted poster paid.

That's right... Because my bank account was unverified, that was the only deposit option I was given. Had I known bank funding was free, I would've waited.

 

[kmartinusa]

Update...

Hi Gang,

For all who are interested, the latest update is...Silence.

Here's what I have just fired off:


Hi Chanelle,

Kevin xxxxxxxxxx here, account number xxxxxxxxx. Below please find previous correspondence.

In order to refresh your memory, we spoke Saturday regarding some questions/concerns that I had and that was also posted by others at the Casinomeister forum.

I understood and still understand that the managers who handle the financial and the technical departments were not available over the weekend but would be on Monday. It is now Monday, a little before 9pm, central and I have yet to hear from either party.

I was encouraged by your incredibly quick and thorough response, but am baffled by the silence that I have been met with today. I am in no means a player advocate, but I have inadvertently thrust myself into a somewhat public role and would now like an explanation for the lack of response.

I do not want to fuel the fires of those who smell malfeasance, but at this point I have no means to defend you.

Would you mind terribly asking those responsible for some type of response?

Here's the thread in question:

https://www.casinomeister.com/forums/threads/mg-casinos-selectively-disabling-neteller.9118/

Thanks Much,

Kevin xxxxxxxxxxxxxx



Dear Kevin,

Thank you for the email.

This is just to confirm that I have forwarded all your details through to the
relevant departments as discussed.

Should you wish, you may contact me at [email protected] directly.

Take care,

Chanelle
-----Original Message-----
[mailto:]
Sent: 06 August 2005 05:45 PM
To: CGB Support
Subject: support query [ME-050806-434144]


Hi,

I've tried to deposit several times to my account number xxxxxxxxx over the last month or more and have found Netteller to not be available to me. I emailed two or three times asking you about this and the response each time was that this is some sort of technical problem that you are working on.

I recently came across a thread on a message board that I occasionally visit here: https://www.casinomeister.com/forums/threads/mg-casinos-selectively-disabling-neteller.9118/
which several posters have advanced a theory that Netteller has been selectively disabled from customers with whom your casinos would no longer be interested in doing business with, for whatever reason.

I'm writing because I don't like to run on half-truths and rumors, but rather would like to go directly to the source, in this case you, for the truth.

Are you selectively disabling the Netteller deposit/withdrawal option and is this what happened to my account?

Thank you for your time and response!

Sincerely,

 

[The Dude]

I too have emailed the operators; anticipating a reply. This is very interesting.

 

[kmartinusa]

More Silence...

I still haven't recieved a reply...Since Bryan is now on the case I'll defer to his inquiry. Were he not involved, I'd send another query.

I am anxiously waiting the truth.

Kevin

In the spirit of complete transparancy and disclosure, I did recieve a reply yesterday from the support lady with whom I have been in contact, but I didn't post it as it really didn't offer anything new:

Dear Kevin,

Thank you for your mail.

I have forwarded your mail to the relevant parties concerned, however trying to get them
in same place at the same time has proved to be a challenge.

They all had meetings today and I've stressed to them the urgency of this query and are
doing their best to clear their schedules to meet.

I know that this is proving difficult in light of the fact that you would like to play and I would like
to get this resolved ASAP.

I do apologize for the inconvenience caused herein.....

Kind regards,

Chanelle

 

[dingo]

guys and girls try using www.entropay.com - its a great alternative to Neteller. But be prepared to send EntroPay copies of your card and id as well for verification purposes...

 

[kmartinusa]

THe latest...

Hi XXXXXX,

It seems as though Bryan Bailey (Casinomeister) has also taken up the cause.

I have to say that the silence from your folks is getting rather loud!

I do appreciate your personal commitment to getting an answer to me as well as those 885+ views that this particular thread has gathered.

https://www.casinomeister.com/forums/threads/mg-casinos-selectively-disabling-neteller.9118/

I deferred to Bryan and his contact a couple of days ago but have since learned that he (Bryan) has gone on vacation for a couple of weeks....This knowledge has led me to inquire yet again as to whether the relevant parties have had an opportunity over the last four days to discuss this seemingly insignificant but very public matter. It occurs to me that this really doesn't require much dialogue, organization, or time for any of them so I am at a bit of a loss as to how a simple explanation takes so very much time. I own an organization of five locations and over 250 employees... I can get any answer to any decision that I wish at any time that I wish.

I fully realize that you are caught in the middle and hope that you can facilitate either a direct connection or a speedy resolution to this issue.

Thanks much for your time and trouble!

Sincerely,

Kevin Martin
----- Original Message -----

 

[Vesuvio]

Cheers for keeping the thread on track and persevering with getting a response from them over this, Kevin The longer they take to respond to a very simple question the more suspicious it looks. I agree it hardly needs a whole group of senior management to get together and discuss things if they're disabling deposit methods for some customers. Pretty much anyone there should be able to answer yes or no.

 

[The Dude]

Some of the silence may be my fault - had the wrong friggin' email address.

 

[Mousey]

Thanks for keeping the pressure on, Kevin! And now with the Meister also really on the case maybe we'll hear something from this casino group by Monday evening.

Support has been saying all along that the missing NETeller option is due a 'technical difficulty'. Perhaps they feel confirming what they have already repeatedly told affected players is redundant. As this continues to drag out, and I still have no NETeller deposit option in 2 of their casinos, I'm finding it even more difficult to believe it's merely a glitch.

P.S. --- This casino group (I just now learned) has finally given themselves a name. www.grandprive.com

 

[spearmaster]

Some of the silence may be my fault - had the wrong friggin' email address.

... which I gave you, so I'll share some of that blame LOL.

 

[Vesuvio]

Haven't experienced this myself... but another sleazy trick this group is pulling with people is changing passwords. When they can't access their accounts the response of CS is "oh dear, you must have forgotten your password - please send us some ID".

Taken together with their deliberately obscure & misleading promo terms & disabling deposit options then lying about it this is a casino group players should be very wary of:

Casino Grand Bay
Bella Vegas Online
Lake Palace Casino
Jupiter Club Casino
Fortune Junction Casino
Jackpot Wheel Casino

 

[kmartinusa]

Over a week...

I'm really suprised that there has not been a response in over a week. The customer service rep with whom I was in initial contact didn't even respond to my last email that I posted here early last week.

I understand the problem that Bryan had in communicating, but this kind of reminds me of a recent trip to the vet:

A gentleman walked in behind me and asked to speak with the veternarian. The attendant replied, <rather rudely> "who are you?" to which the gentleman said, "I'm the mayor!....What difference does it make?...I just want to ask her a simple question."

Point being that one shouldn't have to be named Bryan Bailey or have any clout whatsoever to expect an answer.

I'm disappointed to say the least because I've been playing online for a very long time...My first account was with (if memory serves) something like CCC or C3...It was Carribean Something Casino, before they went bad. In fact, I got a royal flush on my first ever trip online. Were it not for that, I probably never would have kept going. In any case, I've never personally experienced the run arounds that I've read about others having to deal with.

I'm just fortunate that it's just the principal at this point and none of us are out any money.

Kevin

 

[vinylweatherman]

Neteller Gone

Have you tried logging into the Flash interface and depositing through that?
Also, try downloading another browser, such as Netscape or Firefox, making it default, and seeing if Neteller reappears in the casino software.
I have come across other instances where a Microgaming casino functions differently in different browsers. The most common being Playcheck not working (invalid parameter error), loyalty points accounts unavailable. When I tried these functions through Netscape they worked.
The solution I employed to get them working again in explorer was to discover the underlying server reference, which Netscape will display even with the toolbar disabled, and adding it into the Explorer trusted sites.

When Neteller is not there in the software do you see a blank space or an "x" where it should be?
It is quite possible that the MG update has caused a selective fault, and the operators cannot solve it. I have had experience with "selective" MG problems, and solutions and investigations seem very slow at MG HQ. Perhaps they are trying to play down the issues rather than announce the existance of a problem they cannot solve.
The other possibility is that Neteller itself is blocking the appearance of the option based on IP. In this case Neteller should be able to advise whether your country is one they have blocked for casinos. (I believe such places as Maryland USA and Hungary are blocked from previous forum posts).

 

[kmartinusa]

I'm impressed...

...With vinylweatherman's idea. I would have never thought of it.

I just logged in via the Flash mode and lo' and behold, the Netteller option appeared for me!

Conspiricy theory is now gone, and a bunch of credence given to his idea of:

"It is quite possible that the MG update has caused a selective fault, and the operators cannot solve it. I have had experience with "selective" MG problems, and solutions and investigations seem very slow at MG HQ. Perhaps they are trying to play down the issues rather than announce the existance of a problem they cannot solve."

I now am of the opinion that You are exactly right and that this is not an attempt to selectively exclude some of us, but likely is a technical glitch.



Kevin

 

[Mousey]

Strangely enough, I have my NETeller option back at Bella and Jupiter. Just as if it were never gone. Perhaps they found a fix and it downloaded when I logged on? Whatever... It's back!

 

[kmartinusa]

Me Too...

I didn't bother to recheck the download version once again until after reading your post. Netteller has reappeared for me too on the download version as well.

I just wish that there had been some sort of response from the group of casinos.

Their silence in this matter equals disrespect in my book. Perhaps I'm asking for too much in requesting a legitimate answer from someone who is familiar with the problem rather than a cold stone wall of silence. I'm not a highroller in their casino group by any means, but I don't think that its too much to ask for a simple answer. They are quite obviously far too busy to bother with my silly question.

It is possible that an answer is in the works, but it has been almost two weeks since I started asking questions.

I hate this kind of crap.

Kevin

 

[Mousey]

I just wish that there had been some sort of response from the group of casinos.

Their silence in this matter equals disrespect in my book. Perhaps I'm asking for too much in requesting a legitimate answer from someone who is familiar with the problem rather than a cold stone wall of silence. I'm not a highroller in their casino group by any means, but I don't think that its too much to ask for a simple answer. They are quite obviously far too busy to bother with my silly question.

It is possible that an answer is in the works, but it has been almost two weeks since I started asking questions.

I hate this kind of crap.

Kevin

This sort of non-response is typical of this casino group when it comes to serious problems -- especially regarding answers which might reveal even the slightest hint of the inner workings of their casinos. They can be very tight lipped. In the past, I've always found their customer service good and fairly cooperative on common questions I might have, however.

I was unable to deposit at 2 casinos for over 2 weeks. I'm still not sure if I am going to resume my usual frequency of play at any of these casinos.

 

[kmartinusa]

This sort of non-response is typical of this casino group when it comes to serious problems -- especially regarding answers which might reveal even the slightest hint of the inner workings of their casinos. They can be very tight lipped. In the past, I've always found their customer service good and fairly cooperative on common questions I might have, however.

I was unable to deposit at 2 casinos for over 2 weeks. I'm still not sure if I am going to resume my usual frequency of play at any of these casinos.

You made some very good points and I guess that I can understand why the decision to remain quiet might be made...and I'm just beating a dead horse now.

I was impressed with the manner in which the customer service level of the casino handled this and other questions in the past as well. And I suppose that were I to own the casino that a case could be made that it's none of the client's businsess as to what I do or how I handle things behind the scenes.

In any case, problem solved and I'll now move on.

Kevin

 

[kavaman]

grandbay

I actually had this problem with grandbay that neteller option was not there anymore. I have had some talk with the casino about this problem and they say they are not selectively disabling neteller to some people, but its an actual problem.

I didnt get any help to the situation, but found out this helps. Uninstall the software from your computer, then install it again, and voila neteller is there again. I suggest anyone thats having these problems at belllavegas,jupiterclub,casinograndbay does the same to see if it works for them.

-kavaman

 

[Mousey]

Jupiter & Bella -- again

**sigh** This is getting pretty tiresome...

My apologies for resurrecting an old thread but I saw no need to clutter the forum by starting a new one. Realized today that I have no NETeller option in my Banking section of Jupiter Club or Bella Vegas again. Grand Bay remains ok. I had deposited at both Bella and Jupiter last week after the new games came out, so the option was there until sometime within the last few days.

I have uninstalled, downloaded, reinstalled the 2 problem casinos and "voila!" -- still no NETeller option at either casino.

I haven't emailed support about it yet. Not sure I'm going to bother with it.

Just thought I'd give everyone a heads up... if you've experienced this NETeller disappearing act before, it may happen again.

Have a good day.

 

[kmartinusa]

**sigh** This is getting pretty tiresome...

.

Me too...No NETeller again.

I wouldn't have even bothered to check as I'm now disappointed in them for other reasons that I won't make public. I just don't like how they are handling things in general now and am now waiting on two answers. I gave up on getting an answer on either topic weeks ago.

I was and still am curious...Bryan, did they ever give you a good answer? As I said earlier, I assume that whoever is able to answer my silly questions is far too busy with more important matters to take the time to do so. Perhaps you have some influence.

Such a shame that we as customers need some kind of clout or influence to illicit a response from someone who is positioned above the first layer of customer service.

I'll not play there any longer. I can take a hint and other operations want my business.

My industry learned long ago the price of gaining and keeping good customers. I am particularly dissappointed as I have been playing online for several years and have never experienced even the slightest hint of being "blackballed" and have never been treated as though my business was not wanted.

There's a first for everything, I guess.

 

[The Dude]

I'm hoping to meet up with them next week. Perhaps I can get some answers then.

 

[scrollock]

**sigh** This is getting pretty tiresome...

My apologies for resurrecting an old thread but I saw no need to clutter the forum by starting a new one. Realized today that I have no NETeller option in my Banking section of Jupiter Club or Bella Vegas again. Grand Bay remains ok. I had deposited at both Bella and Jupiter last week after the new games came out, so the option was there until sometime within the last few days.

I have uninstalled, downloaded, reinstalled the 2 problem casinos and "voila!" -- still no NETeller option at either casino.

I haven't emailed support about it yet. Not sure I'm going to bother with it.

Just thought I'd give everyone a heads up... if you've experienced this NETeller disappearing act before, it may happen again.

Have a good day.

ive just checked my accounts and they are all ok, however your post does comfirm to me something that i heard about yesterday, that is anyone who partcipated in their reloads last week have had this done to them. i dont know if this applies to people who cashed out from the reload or people who have previously had neteller banned and then particpated in this reload.

from what i have heard, apparently a selective update was sent to those with this problem when they have opened the casino in the past few days.

this does thread does highlight something that i complianed about last week and that MG casinos do have the power to send selective updates to certain players. this is a level of manipulation of the software that a casino should not have.

my problem can be found here

Old / Expired Link

mine case had nothing to do with neteller being disabled, but guess who the culprit was ? answer, jupiter club.

from what i gather this neteller disabling is this groups way of banning or bonus banning certain players.

if this group wants to ban certain players why dont they just tell them "your custom is not wanted anymore" ? there is no great shame in doing this, its not bad business practice to do this, but it is the standard way of doing it and the casino wont get any bad publicity for doing this, if thats what they are worried about.

for christs sake in my time i have had to tell some of the most unsavoury characters in this world, often many times the size of myself, in person that their wagers are no longer wanted. so how hard is it to tell someone this in an email?

 

[esquirexx]

neteller live chat doesnt open in these days.and they respond emails very lately.

 

[Mousey]

NETeller MIA

Jupiter Live Chat support told me that they are aware they have a problem with their banking software and their technical staff is working diligently to correct the problem.

Yeah, yeah... whatever.