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MG casinos selectively disabling Neteller?

Discussion in 'Online Casinos' started by Vesuvio, Aug 5, 2005.

    Aug 5, 2005
  1. Vesuvio

    Vesuvio Dormant account

    Location:
    UK
    A few weeks ago I found that the Neteller deposit option had disappeared in the cashier of Bella Vegas casino. I had a livechat to them about it and they mentioned there was a technical problem they were looking into, so I didn't think much more of it. What was odd was that I knew others could still use Neteller with no difficulty. Now, as well as at Bella Vegas, Neteller's no longer available for my accounts at Grand Bay and Jupiter Club. I had a livechat with someone at Casino Grand Bay and got the same response as before, which I'm becoming convinced was a blatant lie.

    My assumption is that the ReferSpot group of casinos (You must register/login in order to see the link.) have come up with a novel approach to dealing with accounts they're not making much money from - disabling deposit options. There's not really too much wrong with that, though it seems a bit of a weird approach to take (wouldn't it be easier just to close accounts or not send bonus offers?). What I do object to is CS lying about it, if that's what they're doing.

    I'd be interested to know if others are having the same problems, & to hear from the casino either denying or explaining the policy.
     
  2. Aug 5, 2005
  3. dominique

    dominique Dormant account

    Occupation:
    webmistress
    Location:
    The Boonies
    This is just plain weird.

    I am going to Grand Bay and see if neteller is available to me.

    It's right there, beckoning me...... :icon_twis
     
    Last edited: Aug 5, 2005
  4. Aug 5, 2005
  5. Bruce Hamilton

    Bruce Hamilton Dormant account

    Occupation:
    What's a job?
    Location:
    USA
    Available at Bella Vegas as well, according to the web site. :thumbsup:
     
  6. Aug 5, 2005
  7. Vesuvio

    Vesuvio Dormant account

    Location:
    UK
    Note I said "selectively" ;) I can't imagine they're suicidal enough to completely disable their most used deposit mechanism for all players. For me, and at least a few others, when I click on deposit within the software there's no longer a Neteller option. Actually, if I click on debit or credit card I'm told "you have reached the maximum number of cards that you may register" (zero :D ), so it looks as though they just don't want deposits.
     
  8. Aug 5, 2005
  9. spearmaster

    spearmaster RIP Ted

    Occupation:
    Devil's Advocate
    Location:
    Heaven
    I don't think they have the ability to "selectively" disable. The greater likelihood is that your computer - or more specifically, your browser - has had its access blocked by some means such as malware.

    If you can find your hosts file, go check it. The only entry that should be there is "127.0.0.1 localhost" - everything else has been put there by some program or another.

    Or else - you live in some country that they have had to block and are thus checking by IP - but even this I find highly unusual - and it's definitely unlikely to be a "block this player" option.
     
  10. Aug 5, 2005
  11. venetian

    venetian Dormant account

    Occupation:
    Corp Director for a College
    Location:
    Oklahoma
    I think something is going on. I recieved an email from Belle Rock and they were letting us know that although they were not stopping Netellers use they were stopping the Instacash part of it in several of their casinos. Awhile back I had a chat with 32 Red and asked why they did not offer Instacash and they said it was too expensive. Hmmm maybe others are finding out that they can put the expense on the players to fund their accounts. Hopefully this will not be a trend. I won't belive that the majority of sites will take it off altogether. That would be suicide!
     
  12. Aug 5, 2005
  13. Vesuvio

    Vesuvio Dormant account

    Location:
    UK
    Thanks for the responses. I checked the host file but there's nothing untoward there. I also had a look in the registry, but couldn't find anything that obviously seemed to be limiting deposit methods.

    I don't think there's much risk of them universally banning a deposit option like Neteller, but they must be able to disable some options based on your username (perhaps added during one of these MG fixes "to improve the customer experience" we hear so much about :rolleyes: ). I don't mind them doing that (& I can understand it as I've turned over a huge amount of money at no profit to them), but I do think it's unacceptable to lie to your customers when asked about it.
     
  14. Aug 5, 2005
  15. Mousey

    Mousey Ueber Meister Mouse CAG

    Occupation:
    Pencil Pusher
    Location:
    Up$hitCreek
    NETeller MIA

    I 'lost' my NETeller option in the Banking section of Bella Vegas and Jupiter a little over a week ago when the most recent games release (munchkins, etc.) downloaded in the casinos. NETeller was there before the games downloaded, bam! it was gone after they downloaded.

    I still have the NETeller option in my Casino Grand Bay software (sister casino to the other 2 mentioned above). I logged in at CGB days after I 'lost' NETeller at the other 2 casinos. So far NETeller has not gone MIA on my software at any other MG casinos.

    Support tells me they are working feverishly on this problem but have no idea when it might be fixed. The haven't told me what causes this, or how.

    If they'd rather I didn't play there all they have to do is send me an email. I'll gladly uninstall the software. However, doesn't someone else, or another department, (you can tell I have no idea of the ins and outs) handle the financial software?

    On the other hand, if it were merely a glitch (say, game software accidently overwriting something in the registry) why didn't that same glitch appear in some of my other MG casinos?

    Sorry... babbling and adding my 2 cents before my morning coffee. If anyone finds a solution, or some answers to a few of our questions, I'd love to hear it.
     
  16. Aug 5, 2005
  17. caruso

    caruso Banned User - repetitive violations of <a href="ht

    Occupation:
    Casino apologist
    Location:
    England
    Nothing new here - iGlobalMedia disabled my Neteller option a long time ago. I daresay all the other options are also disabled, but I'd never use them so haven't looked. Another rogue software provider also uses this trick.

    Anything poor little iGM can do, Microgaming can do also. And yes, the reason is to be able to rid the software of customers considered "undesirable", without an in-your-face outright ban; and, being an underhand and sneaky tactic, it's the natural choice for an online casino: "Oh, so sorry, sir, we're working on it...working on it...working on it...working on it..."

    Dearie me, perish the thought that they'd be upfront and say "Sorry, we don't want your custom." Couldn't have that, could we?
     
  18. Aug 5, 2005
  19. Bruce Hamilton

    Bruce Hamilton Dormant account

    Occupation:
    What's a job?
    Location:
    USA
    At the risk of being roasted over an open flame here... Anyone consider another deposit option? Why so many people use Neteller escapes me... I tried them, and they charged me something like 9% of my deposit. Firepay is a flat $3.99 with a verified bank account. If your favorite casino drops Neteller, they're not saying they don't want your business, they're saying they don't want to do business with Neteller.
     
  20. Aug 5, 2005
  21. Vesuvio

    Vesuvio Dormant account

    Location:
    UK
    In this case they are saying they don't want our business - that's why other deposit methods are also disabled. As Caruso said, they just don't want to be upfront about banning people, so they're resorting to underhand methods (and lies).

    I'm not sure what you're paying 9% for. There's a high fee for depositing into Neteller using a credit card (3.9%?) but depositing from your bank account is free (besides, surely no-one needs to deposit into Neteller more than once ;) ) . The only reason I use Neteller less than I otherwise would is the currency conversion fee.
     
  22. Aug 5, 2005
  23. Bruce Hamilton

    Bruce Hamilton Dormant account

    Occupation:
    What's a job?
    Location:
    USA
    Back in early July, when I opened my Neteller account, I funded it with $200 from my bank account and was hit with a $17.80 fee on top of that. They closed the account when they couldn't verify my SS#, so I got it back.

    That assumes you manage to win and cash out, I normally don't. ;)
     
  24. Aug 5, 2005
  25. spearmaster

    spearmaster RIP Ted

    Occupation:
    Devil's Advocate
    Location:
    Heaven
    Interesting that Neteller seems to be disappearing from some accounts, but not all.

    Re: Instacash, it does cost casinos a lot more because they are eating the 8% charge that was originally supposed to be charged to the players for that facility. So I can't say I'm surprised that some of them are getting rid of this facility.

    Personally, I had my Instacash disabled - it was costing ME too much money, and not from transaction costs LOL.
     
  26. Aug 5, 2005
  27. caruso

    caruso Banned User - repetitive violations of <a href="ht

    Occupation:
    Casino apologist
    Location:
    England
    Bear in mind that we're not US players and get hit with exchange rate fees when depositing GBP into a USD casino. As such, our Neteller dollar account is the only viable option. For some reason which I forget, Firepay is not an option for UK players anymore. When it was, I used it - many moons ago. Something about no credit card deposits for non-US players, if I recall correctly.
     
  28. Aug 6, 2005
  29. Bruce Hamilton

    Bruce Hamilton Dormant account

    Occupation:
    What's a job?
    Location:
    USA
    Wouldn't it be cheaper to choose your own currency during setup? Isn't a pound worth less than a dollar?
     
  30. Aug 6, 2005
  31. caruso

    caruso Banned User - repetitive violations of <a href="ht

    Occupation:
    Casino apologist
    Location:
    England
    Bruce, I hope you don't work in the currency markets, lol; the pound is almost double the value of the dollar.

    When I opened most of my accounts, GBP play wasn't an option. I believe it's possible to convert many over to GBP, but I've never got around to that. And, as you say, the lower value currency is better as you lose less in monetary terms, so one is better off with dollars.
     
  32. Aug 6, 2005
  33. Bruce Hamilton

    Bruce Hamilton Dormant account

    Occupation:
    What's a job?
    Location:
    USA
    You have to ask? :D :axeman:
     
  34. Aug 6, 2005
  35. Mousey

    Mousey Ueber Meister Mouse CAG

    Occupation:
    Pencil Pusher
    Location:
    Up$hitCreek
    I prefer to use NETeller, and have never encountered any fees.

    The casinos in question have not dropped NETeller. The NETeller deposit option has 'disappeared' from individual users casino software. In fact, I can still deposit at one of this group's casino (CGB) but not the other 2. I have no doubt that at least a few others who play at this group are similarly affected.

    The question still remains: Is this deliberate? Or, is truly a glitch?
     
  36. Aug 6, 2005
  37. kmartinusa

    kmartinusa Dormant account

    Occupation:
    Business Owner
    Location:
    Under the Radar
    Me too.

    This has affected me too, so I just sent the following message. I'll post the reply when it arrives.

    Hi,

    I've tried to deposit several times to my account number XXXXXXXXX over the last month or more and have found Netteller to not be available to me. I emailed two or three times asking you about this and the response each time was that this is some sort of technical problem that you are working on.

    I recently came across a thread on a message board that I occasionally visit here: http://www.casinomeister.com/forums/showthread.php?t=9118&page=1&pp=10
    which several posters have advanced a theory that Netteller has been selectively disabled from customers with whom your casinos would no longer be interested in doing business with, for whatever reason.

    I'm writing because I don't like to run on half-truths and rumors, but rather would like to go directly to the source, in this case you, for the truth.

    Are you selectivly disabling the Netteller deposit/withdrawal option and is this what happened to my account?

    Thank you for your time and response!

    Sincerely,


    (I probably shouldn't have said half-truths and rumors, but more like unverified sources or something...Sorry to those of you who have posted...I don't doubt your experiences as I'm included as well)
     
  38. Aug 6, 2005
  39. Vesuvio

    Vesuvio Dormant account

    Location:
    UK
    No worries :D I thought you were very diplomatic. Now to see how they respond, or rather whether they respond at all :rolleyes:
     

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