MG casinos selectively disabling Neteller?

[Vesuvio]

A few weeks ago I found that the Neteller deposit option had disappeared in the cashier of Bella Vegas casino. I had a livechat to them about it and they mentioned there was a technical problem they were looking into, so I didn't think much more of it. What was odd was that I knew others could still use Neteller with no difficulty. Now, as well as at Bella Vegas, Neteller's no longer available for my accounts at Grand Bay and Jupiter Club. I had a livechat with someone at Casino Grand Bay and got the same response as before, which I'm becoming convinced was a blatant lie.

My assumption is that the ReferSpot group of casinos (Link Removed ( Old/Invalid) ) have come up with a novel approach to dealing with accounts they're not making much money from - disabling deposit options. There's not really too much wrong with that, though it seems a bit of a weird approach to take (wouldn't it be easier just to close accounts or not send bonus offers?). What I do object to is CS lying about it, if that's what they're doing.

I'd be interested to know if others are having the same problems, & to hear from the casino either denying or explaining the policy.

 

[dominique]

This is just plain weird.

I am going to Grand Bay and see if neteller is available to me.

It's right there, beckoning me...... :icon_twis

 

[Bruce Hamilton]

I am going to Grand Bay and see if neteller is available to me.
It's right there, beckoning me...... :icon_twis

Available at Bella Vegas as well, according to the web site.

 

[Vesuvio]

Available at Bella Vegas as well, according to the web site.

Note I said "selectively" I can't imagine they're suicidal enough to completely disable their most used deposit mechanism for all players. For me, and at least a few others, when I click on deposit within the software there's no longer a Neteller option. Actually, if I click on debit or credit card I'm told "you have reached the maximum number of cards that you may register" (zero ), so it looks as though they just don't want deposits.

 

[spearmaster]

I don't think they have the ability to "selectively" disable. The greater likelihood is that your computer - or more specifically, your browser - has had its access blocked by some means such as malware.

If you can find your hosts file, go check it. The only entry that should be there is "127.0.0.1 localhost" - everything else has been put there by some program or another.

Or else - you live in some country that they have had to block and are thus checking by IP - but even this I find highly unusual - and it's definitely unlikely to be a "block this player" option.

 

[venetian]

I think something is going on. I recieved an email from Belle Rock and they were letting us know that although they were not stopping Netellers use they were stopping the Instacash part of it in several of their casinos. Awhile back I had a chat with 32 Red and asked why they did not offer Instacash and they said it was too expensive. Hmmm maybe others are finding out that they can put the expense on the players to fund their accounts. Hopefully this will not be a trend. I won't belive that the majority of sites will take it off altogether. That would be suicide!

 

[Vesuvio]

Thanks for the responses. I checked the host file but there's nothing untoward there. I also had a look in the registry, but couldn't find anything that obviously seemed to be limiting deposit methods.

I don't think there's much risk of them universally banning a deposit option like Neteller, but they must be able to disable some options based on your username (perhaps added during one of these MG fixes "to improve the customer experience" we hear so much about ). I don't mind them doing that (& I can understand it as I've turned over a huge amount of money at no profit to them), but I do think it's unacceptable to lie to your customers when asked about it.

 

[Mousey]

NETeller MIA

I 'lost' my NETeller option in the Banking section of Bella Vegas and Jupiter a little over a week ago when the most recent games release (munchkins, etc.) downloaded in the casinos. NETeller was there before the games downloaded, bam! it was gone after they downloaded.

I still have the NETeller option in my Casino Grand Bay software (sister casino to the other 2 mentioned above). I logged in at CGB days after I 'lost' NETeller at the other 2 casinos. So far NETeller has not gone MIA on my software at any other MG casinos.

Support tells me they are working feverishly on this problem but have no idea when it might be fixed. The haven't told me what causes this, or how.

If they'd rather I didn't play there all they have to do is send me an email. I'll gladly uninstall the software. However, doesn't someone else, or another department, (you can tell I have no idea of the ins and outs) handle the financial software?

On the other hand, if it were merely a glitch (say, game software accidently overwriting something in the registry) why didn't that same glitch appear in some of my other MG casinos?

Sorry... babbling and adding my 2 cents before my morning coffee. If anyone finds a solution, or some answers to a few of our questions, I'd love to hear it.

 

[caruso]

Nothing new here - iGlobalMedia disabled my Neteller option a long time ago. I daresay all the other options are also disabled, but I'd never use them so haven't looked. Another rogue software provider also uses this trick.

Anything poor little iGM can do, Microgaming can do also. And yes, the reason is to be able to rid the software of customers considered "undesirable", without an in-your-face outright ban; and, being an underhand and sneaky tactic, it's the natural choice for an online casino: "Oh, so sorry, sir, we're working on it...working on it...working on it...working on it..."

Dearie me, perish the thought that they'd be upfront and say "Sorry, we don't want your custom." Couldn't have that, could we?

 

[Bruce Hamilton]

Dearie me, perish the thought that they'd be upfront and say "Sorry, we don't want your custom." Couldn't have that, could we?

At the risk of being roasted over an open flame here... Anyone consider another deposit option? Why so many people use Neteller escapes me... I tried them, and they charged me something like 9% of my deposit. Firepay is a flat $3.99 with a verified bank account. If your favorite casino drops Neteller, they're not saying they don't want your business, they're saying they don't want to do business with Neteller.

 

[Vesuvio]

If your favorite casino drops Neteller, they're not saying they don't want your business, they're saying they don't want to do business with Neteller.

In this case they are saying they don't want our business - that's why other deposit methods are also disabled. As Caruso said, they just don't want to be upfront about banning people, so they're resorting to underhand methods (and lies).

I'm not sure what you're paying 9% for. There's a high fee for depositing into Neteller using a credit card (3.9%?) but depositing from your bank account is free (besides, surely no-one needs to deposit into Neteller more than once ) . The only reason I use Neteller less than I otherwise would is the currency conversion fee.

 

[Bruce Hamilton]

...but depositing from your bank account is free...

Back in early July, when I opened my Neteller account, I funded it with $200 from my bank account and was hit with a $17.80 fee on top of that. They closed the account when they couldn't verify my SS#, so I got it back.

...besides, surely no-one needs to deposit into Neteller more than once

That assumes you manage to win and cash out, I normally don't.

 

[spearmaster]

Interesting that Neteller seems to be disappearing from some accounts, but not all.

Re: Instacash, it does cost casinos a lot more because they are eating the 8% charge that was originally supposed to be charged to the players for that facility. So I can't say I'm surprised that some of them are getting rid of this facility.

Personally, I had my Instacash disabled - it was costing ME too much money, and not from transaction costs LOL.

 

[caruso]

At the risk of being roasted over an open flame here... Anyone consider another deposit option? Why so many people use Neteller escapes me...

Bear in mind that we're not US players and get hit with exchange rate fees when depositing GBP into a USD casino. As such, our Neteller dollar account is the only viable option. For some reason which I forget, Firepay is not an option for UK players anymore. When it was, I used it - many moons ago. Something about no credit card deposits for non-US players, if I recall correctly.

 

[Bruce Hamilton]

Bear in mind that we're not US players and get hit with exchange rate fees when depositing GBP into a USD casino.

Wouldn't it be cheaper to choose your own currency during setup? Isn't a pound worth less than a dollar?

 

[caruso]

Bruce, I hope you don't work in the currency markets, lol; the pound is almost double the value of the dollar.

When I opened most of my accounts, GBP play wasn't an option. I believe it's possible to convert many over to GBP, but I've never got around to that. And, as you say, the lower value currency is better as you lose less in monetary terms, so one is better off with dollars.

 

[Bruce Hamilton]

Bruce, I hope you don't work in the currency markets...

You have to ask?

 

[Mousey]

If your favorite casino drops Neteller, they're not saying they don't want your business, they're saying they don't want to do business with Neteller.

I prefer to use NETeller, and have never encountered any fees.

The casinos in question have not dropped NETeller. The NETeller deposit option has 'disappeared' from individual users casino software. In fact, I can still deposit at one of this group's casino (CGB) but not the other 2. I have no doubt that at least a few others who play at this group are similarly affected.

The question still remains: Is this deliberate? Or, is truly a glitch?

 

[kmartinusa]

Me too.

This has affected me too, so I just sent the following message. I'll post the reply when it arrives.

Hi,

I've tried to deposit several times to my account number XXXXXXXXX over the last month or more and have found Netteller to not be available to me. I emailed two or three times asking you about this and the response each time was that this is some sort of technical problem that you are working on.

I recently came across a thread on a message board that I occasionally visit here: https://www.casinomeister.com/forums/threads/mg-casinos-selectively-disabling-neteller.9118/
which several posters have advanced a theory that Netteller has been selectively disabled from customers with whom your casinos would no longer be interested in doing business with, for whatever reason.

I'm writing because I don't like to run on half-truths and rumors, but rather would like to go directly to the source, in this case you, for the truth.

Are you selectivly disabling the Netteller deposit/withdrawal option and is this what happened to my account?

Thank you for your time and response!

Sincerely,


(I probably shouldn't have said half-truths and rumors, but more like unverified sources or something...Sorry to those of you who have posted...I don't doubt your experiences as I'm included as well)

 

[Vesuvio]

(I probably shouldn't have said half-truths and rumors, but more like unverified sources or something...Sorry to those of you who have posted...I don't doubt your experiences as I'm included as well)

No worries I thought you were very diplomatic. Now to see how they respond, or rather whether they respond at all

 

[kmartinusa]

Response From CGB

I just stepped out to buy some charcoal and wash my truck, and while at the car wash, my cell phone rings...It was Chanelle, from Casino Grand Bay.

She indicated to me that the issues that they are having with Netteller appear to be affecting a small handful of players and that they have not solved them as of yet. She also told me that the technical and finance directors for their group are not available over the weekend, but she has forwarded my question to them. She couldn't say with absolute authority, but she believed the problem to be purely technical.

She also said that she has looked over this thread and the seriousness of the problem warranted a personal telephone call. She did make an interesting and I think legitimate point...The casino can ban or freeze any players account at their sole discretion, so why go this route? It really makes much more sense to simply send a personal email to anyone who they no longer want to do business with and lock their account.

I was pleasantly suprised and the prompt and personal attention paid to this matter. If they were a shoddy operation, they could have avoided dealing with this in any number of ways.

In any case, I'll keep you guys advised.

 

[Stilcho]

"I'm not sure what you're paying 9% for. There's a high fee for depositing into Neteller using a credit card (3.9%?) but depositing from your bank account is free (besides, surely no-one needs to deposit into Neteller more than once ) . The only reason I use Neteller less than I otherwise would is the currency conversion fee."

I just did a deposit of $100 to netteller from my bank (not instant cash), they charge $8.00 for transaction fee. so they are charging either way, it looks like they will charge if any transaction is done from now on.

 

[Mousey]

She couldn't say with absolute authority, but she believed the problem to be purely technical.

She also said that she has looked over this thread and the seriousness of the problem warranted a personal telephone call. She did make an interesting and I think legitimate point...The casino can ban or freeze any players account at their sole discretion, so why go this route?

Thanks for filling us in. I had wondered why they might selectively disable the NETeller option. Frankly, I see no reason. I agree that it would be easier to write the old 'you're too smart for us and we don't want your action' account lock down letter than to disable one method of deposit of individual players. But then again, what do I know. I don't understand half the things casinos do anyway.

Regular depositors with no way to deposit? If this this is just a glitch, these casinos must be going crazy trying get it fixed.

For some of you, it's been more than a month since you lost your NETeller option. For me, it's only been a little over a week -- so that means the Bella group (or whatever they're called) still doesn't know why it's happening and/or can't figure out a way to stop it from happening, and that some players continue to lose access to NETeller in these casinos. Looks like they have a looong way to go before even talking about a fix for our depositing woes.

 

[Vesuvio]

She also said that she has looked over this thread and the seriousness of the problem warranted a personal telephone call. She did make an interesting and I think legitimate point...The casino can ban or freeze any players account at their sole discretion, so why go this route? It really makes much more sense to simply send a personal email to anyone who they no longer want to do business with and lock their account.

It'll be interesting to see if someone higher up there wants to comment, but for the moment I'd still go with Caruso's explanation for their not simply banning players. This way might appear less hassle as they don't need to deal with any of the negative publicity bans sometime cause. Another explanation would be that these are "bans" made by the finance department/management without consulting CS!?

Weird, I agree, but it's also pretty weird for Neteller to be disappearing as an option (and other deposit options to be disabled) on particular accounts at one solitary group of MG casinos.

 

[Annorax]

"I'm not sure what you're paying 9% for. There's a high fee for depositing into Neteller using a credit card (3.9%?) but depositing from your bank account is free (besides, surely no-one needs to deposit into Neteller more than once ) . The only reason I use Neteller less than I otherwise would is the currency conversion fee."

I just did a deposit of $100 to netteller from my bank (not instant cash), they charge $8.00 for transaction fee. so they are charging either way, it looks like they will charge if any transaction is done from now on.

InstaCash is 8.9%. That could be what the quoted poster paid.