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Maxima casino takes away 1000 EUR winnings

Discussion in 'Casino Complaints - Bonus Issues' started by ether, Jul 26, 2007.

    Jul 26, 2007
  1. ether

    ether Banned User

    Occupation:
    Student
    Location:
    Europe
    I have a huge problem with Maxima Casino - they want to take my EUR 1000 winnings away, because as it turned out I submitted a withdrawal request when I was EUR 100 short of the wagering requirement ("only" wagered 14 300 when I had to wager 14 400).

    They state "If you withdraw before having met the minimum wagering requirements, your bonus and winnings might be void".
    But they haven't processed my withdrawal, so I haven't in fact withdrawn + you have 4 days to stop the withdrawal anyways from within the cashier. But they confiscated everything but my deposit after 2 days. :mad:

    Also, there was no warning whatsoever in the cashier when I tried to withdraw that I haven't met the requirements. I guess it would be quite easy to compute, and most casinos have this feature I'd think.

    I requested they redeposit my winnings (minus the bonus which can't be cashed out anyways) so I can complete the wagering requirement. This is really unfair, because with 100 EUR left to wager the worst outcome is I lose 100 but not 1000!

    They are not responsive - it took about 8 days to get an answer, which is "we're sorry these are the terms"
    I also sent an email to the manager but he didn't repsond. They have no rep on this board.
    They are based in Curacao. What's my best course of action?
     
  2. Jul 26, 2007
  3. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    They keep spamming me, and even tell me I am a valued VIP Customer, yet, I have NEVER so much as opened an account!

    This looks rogue to start with, so little surprise they delight in screwing over players for even minor infringements.
    Operators complain about rogue players, but they need to get their own house in order before they start condemning the player community.

    Since this is your first post, and you have just joined, you can be excused for playing at Maxima in the first place, but there have been other problems with them in the past.

    Reputable casinos would indeed reverse the withdrawal and tell you that a further 100 needs to be wagered, especially where the bonus itself is not withdrawable.
    So long as you did not indulge in anything "funky"*, you have the moral high ground.


    * Such as playing the whole bankroll on a game that "doesn't count towards WR", before grinding out the absolute minimum on an allowed game.
     
    1 person likes this.
  4. Jul 27, 2007
  5. NextToYou

    NextToYou Full Member webmeister

    Occupation:
    Student
    Location:
    Europe
    Isnt Maxima Playtech? You can keep track of your wagering by checking your comp points balance.
     
  6. Jul 30, 2007
  7. ether

    ether Banned User

    Occupation:
    Student
    Location:
    Europe
    Thanks vinyl for your response. When you are affected yourself, sometimes you're biased but a supportive post from such a reputable poster as you just confirmed my complaint is valid and I'll chase this further.

    I'll invite the casino to have their say, I hope I'll not need to "pitch a bitch".

    And to answer your question, I didn't do anything funky. They have a long list of not allowed games*, and I have not wagered a cent on any of them!

    You can have a look at them here:
    You must register/login in order to see the link.
     
    Last edited: Jul 30, 2007
  8. Aug 1, 2007
  9. Rob

    Rob Dormant account

    Occupation:
    .
    Location:
    United Kingdom
    I don't think you have many options to be honest.
    You didnt abide by the T&Cs (even though it was an honest mistake), so they are within their right to confiscate your winnings.

    I guess at least it means you will learn always to check what you have wagered before withdrawing.
    Sorry man.
     
  10. Aug 1, 2007
  11. ether

    ether Banned User

    Occupation:
    Student
    Location:
    Europe
    You're not right Rob, because there are 4 days after a withdrawal request was submitted to reverse it and I wasn't given this option.

    They say "If you withdraw..." ... I have received from the so far: 0 euros and 0 eurocents so when did the withdrawal happen?
     
  12. Aug 8, 2007
  13. frankensite

    frankensite Quit Gambling

    When you put in amount and press the accept button=an withdrawal
    Not that hard to understand ???!!!
     
  14. Aug 10, 2007
  15. Mr_Zoidberg

    Mr_Zoidberg Dormant account PABrogue PABnononaccred PABnonaccred

    Occupation:
    Student
    Location:
    The bar
    I agree. According to the terms Maxima has the right, although it is not a decent policy, to confiscate the winnings...
     
  16. Aug 11, 2007
  17. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    That is the point, a disreputable outfit will look for a reason NOT to pay. If they see a player has made a mistake, but has an opportunity to correct it (reversing the withdrawal), they will SAY NOTHING, and wait till they have a denial sewn up with terms to back it up.

    Contrast this with the accredited FastWin casino. I withdrew after a lot of wagering, but they E-mailed me to tell me that I had to wager some more, and that the withdrawal had been returned to my account. This was BEFORE the reversal period was even over. It turned out they had made a draconian update to the T & C for British players only, and that I had wagered enough for previous months, but the WR had been doubled. It didn't enter their minds to use this as a vehicle to claw back some of the money I won over a couple of lucky months earlier in the year. Also, they don't spam for players, unlike Maxima.

    For any casino, the more they spam me, the less likely I am to play there, especially where the spam looks like they hired a class of pre-school kids to put it together.


    As for me being biased! Never:D (If I am, it is more likely towards players than casinos).
     
    3 people like this.
  18. Aug 11, 2007
  19. AudiManinBoro

    AudiManinBoro Ueber Meister MM

    Occupation:
    Sales
    Location:
    UK
    I too get spam from maxima casino alllll the bleedin time. A very unproffesional outfit if you ask me.
     
  20. Aug 15, 2007
  21. tristan727

    tristan727 Banned user - violation of <a href="http://www.ca

    Occupation:
    credit manager
    Location:
    London
    :lolup: I do love these jokers who show up here saying stuff like this. Would love to know what occupation his is in real life, that leads someone to come along here and condone blatant thievery.

    Why is this even up for debate anyways? Someone who gleefully confiscates your winnings, just because you counted wrong, or didn't fully understand the terms of a bonus, and so pressed withdraw prematurely - without giving you the chance to have the funds back & complete the terms -is someone with far less scruples than the average character in the Sopranos.
     
    2 people like this.
  22. Aug 16, 2007
  23. ether

    ether Banned User

    Occupation:
    Student
    Location:
    Europe
    Yes this is so absurd. I got too excited about the big win, and wagered 100 less, now they take away 1000.

    Update: I found out Maxima's manager signed up to this forum on the 1st of August! But he has disabled PMs and emails and didn't post in this thread either. Strange!
     
    Last edited: Aug 16, 2007
  24. Aug 18, 2007
  25. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    I've had loads of spam from them too. :mad:

    Look at this;
    First it addresses me by my first name (which I changed by the way, my real name is not Kasino :p), then says I am 'one of their best clients' (even though I have never even visited their website, let alone downloaded their casino), but then it goes on to say 'if you are a new customer...' :what:

    They can't even spam properly, so it's hardly surprising they have no idea about how to run a reputable casino!

    So I'm going to spam them back with a link to this thread and a short note as to why I think this type of unreasonable confiscation of funds is simply not acceptable from a new casino striving to be reputable (I hope) in a world of so many rogues.

    If anyone else wants to do the same, here are their e-mails:
    This email is not visible to you. - Customer support services
    This email is not visible to you. - Deposits , withdraw , banking questions
    This email is not visible to you. - Promotions, marketing inquires
    This email is not visible to you. - Our adv. Program , partners
    This email is not visible to you. - Any inquiry's pertaining to overall operation of the casino
    This email is not visible to you. - Any questions about games , comps , promos
    This email is not visible to you. - Any software problem
    This email is not visible to you. - Special VIP questions
    This email is not visible to you. - Any issues related to security of site, software, games
    This email is not visible to you. - General information

    Wow they have a lot! :eek2:
    Which one shall I spam... I know - all of them! ;)

    If anyone feels the same & wants to follow suit, this is what I wrote.
    Feel free to copy my text or make up your own!
    ;)
     
    1 person likes this.
  26. Aug 18, 2007
  27. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    I'm just catching up with this now. Are you sure you tried PMing him? He has "email disabled" but not the PM function. I checked the stats and he has received only one PM - and that is probably from Vortran who PMs everyone when they join.

    I've email him (and PMd him) requesting him to look into this matter.
     
    1 person likes this.
  28. Aug 27, 2007
  29. ether

    ether Banned User

    Occupation:
    Student
    Location:
    Europe
    Thanks for this. Did you get any reaction from the manager of Maxima casino? He's probably aware of this thread, I sent an email to him (manager@maximacasino.com) after my first post in this thread and he signed up very quickly then.

    I have also submitted a complaint at You must register/login in order to see the link. on the 19th of August. I have not received even an acknowledgement they have received it. In fact, if you hit the submit button there is also no acknowledgement whatsoever it takes you straight back to your filled out complaint. So I hit submit again thinking something went wrong but apparently it works this way.

    Maxima Casino and Playtech doesn't show a very professional image I'm afraid. :rolleyes:
     
  30. Aug 27, 2007
  31. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Agreed - this is unacceptable. I emailed the manager on the 18th concerning another member's PAB and also this thread. The manager didn't have the courtesy to respond.

    Playtech needs to hire an intern or someone to fill in the black hole over there. This is not rocket science, and they have had more than enough input and guidance to get their act together.
     
  32. Aug 27, 2007
  33. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    You need to PAB if you haven't already. I will have this forwarded to the right person.
     
  34. Aug 27, 2007
  35. Rusty

    Rusty Banned User - repetitive flaming

    Occupation:
    IT
    Location:
    Manchester UK
    Um, I will watch with interest.
    I got an email with a free 30 chip offer which I took up and got my balance to 900 :eek2:
    I have gone well past the 99* WR and read the T&C's
    Apparently max cashout is 100 but they want you to make a minimum deposit of 50 before you can withdraw.:oops: hmmmm
    Be nice to get some upfront reassurance that any cashout I make will go smoothly. :rolleyes:
     
  36. Aug 30, 2007
  37. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    $50? I am sceptical. If they only wished to confirm your identity or something like that, $10 or at most $20 would be enough. I believe that their non-responsiveness should be enough to prove their incompetence so your $50 is better off in your pockets than theirs.
     
  38. Aug 30, 2007
  39. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    A bit harsh on these 2 posters, Tristan. I think they only meant to clarify the terms and that they may not necessarily agree with these "rogues". Strictly to the letter, if you are a dollar short of WRs, you are a dollar short. One must remember not to give these casinos a chance to rip you off. In this case, I would be interested to know why his play only went to $14300 and not $14400. Assuming all games are allowed, the comps will be a perfect reference for the amount played. Nonetheless, they have shown thru their antics that they are destined for roguedom or are they already rogued?
     

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