Maxima casino takes away 1000 EUR winnings

ether

Banned User
Joined
Jul 26, 2007
Location
Europe
I have a huge problem with Maxima Casino - they want to take my EUR 1000 winnings away, because as it turned out I submitted a withdrawal request when I was EUR 100 short of the wagering requirement ("only" wagered 14 300 when I had to wager 14 400).

They state "If you withdraw before having met the minimum wagering requirements, your bonus and winnings might be void".
But they haven't processed my withdrawal, so I haven't in fact withdrawn + you have 4 days to stop the withdrawal anyways from within the cashier. But they confiscated everything but my deposit after 2 days. :mad:

Also, there was no warning whatsoever in the cashier when I tried to withdraw that I haven't met the requirements. I guess it would be quite easy to compute, and most casinos have this feature I'd think.

I requested they redeposit my winnings (minus the bonus which can't be cashed out anyways) so I can complete the wagering requirement. This is really unfair, because with 100 EUR left to wager the worst outcome is I lose 100 but not 1000!

They are not responsive - it took about 8 days to get an answer, which is "we're sorry these are the terms"
I also sent an email to the manager but he didn't repsond. They have no rep on this board.
They are based in Curacao. What's my best course of action?
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
They keep spamming me, and even tell me I am a valued VIP Customer, yet, I have NEVER so much as opened an account!

This looks rogue to start with, so little surprise they delight in screwing over players for even minor infringements.
Operators complain about rogue players, but they need to get their own house in order before they start condemning the player community.

Since this is your first post, and you have just joined, you can be excused for playing at Maxima in the first place, but there have been other problems with them in the past.

Reputable casinos would indeed reverse the withdrawal and tell you that a further 100 needs to be wagered, especially where the bonus itself is not withdrawable.
So long as you did not indulge in anything "funky"*, you have the moral high ground.


* Such as playing the whole bankroll on a game that "doesn't count towards WR", before grinding out the absolute minimum on an allowed game.
 

NextToYou

Experienced Member
webmeister
Joined
Oct 17, 2006
Location
Europe
Isnt Maxima Playtech? You can keep track of your wagering by checking your comp points balance.
 

ether

Banned User
Joined
Jul 26, 2007
Location
Europe
Thanks vinyl for your response. When you are affected yourself, sometimes you're biased but a supportive post from such a reputable poster as you just confirmed my complaint is valid and I'll chase this further.

I'll invite the casino to have their say, I hope I'll not need to "pitch a bitch".

And to answer your question, I didn't do anything funky. They have a long list of not allowed games*, and I have not wagered a cent on any of them!

You can have a look at them here:
You do not have permission to view link Log in or register now.
 
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Rob

Dormant account
Joined
Aug 1, 2007
Location
United Kingdom
I don't think you have many options to be honest.
You didnt abide by the T&Cs (even though it was an honest mistake), so they are within their right to confiscate your winnings.

I guess at least it means you will learn always to check what you have wagered before withdrawing.
Sorry man.
 

ether

Banned User
Joined
Jul 26, 2007
Location
Europe
You're not right Rob, because there are 4 days after a withdrawal request was submitted to reverse it and I wasn't given this option.

They say "If you withdraw..." ... I have received from the so far: 0 euros and 0 eurocents so when did the withdrawal happen?
 

frankensite

Non-Gambler
Joined
Jan 8, 2004
When you put in amount and press the accept button=an withdrawal
Not that hard to understand ???!!!
 

Mr_Zoidberg

Dormant account
PABrogue
PABnonaccred
PABnononaccred
Joined
Mar 30, 2007
Location
The bar
When you put in amount and press the accept button=an withdrawal
Not that hard to understand ???!!!

I agree. According to the terms Maxima has the right, although it is not a decent policy, to confiscate the winnings...
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
I agree. According to the terms Maxima has the right, although it is not a decent policy, to confiscate the winnings...

That is the point, a disreputable outfit will look for a reason NOT to pay. If they see a player has made a mistake, but has an opportunity to correct it (reversing the withdrawal), they will SAY NOTHING, and wait till they have a denial sewn up with terms to back it up.

Contrast this with the accredited FastWin casino. I withdrew after a lot of wagering, but they E-mailed me to tell me that I had to wager some more, and that the withdrawal had been returned to my account. This was BEFORE the reversal period was even over. It turned out they had made a draconian update to the T & C for British players only, and that I had wagered enough for previous months, but the WR had been doubled. It didn't enter their minds to use this as a vehicle to claw back some of the money I won over a couple of lucky months earlier in the year. Also, they don't spam for players, unlike Maxima.

For any casino, the more they spam me, the less likely I am to play there, especially where the spam looks like they hired a class of pre-school kids to put it together.


As for me being biased! Never:D (If I am, it is more likely towards players than casinos).
 

tristan727

Banned user - violation of <a href="http://www.ca
Joined
May 31, 2006
Location
London
I don't think you have many options to be honest.
You didnt abide by the T&Cs (even though it was an honest mistake), so they are within their right to confiscate your winnings.

I guess at least it means you will learn always to check what you have wagered before withdrawing.
Sorry man.

When you put in amount and press the accept button=an withdrawal
Not that hard to understand ???!!!

:lolup: I do love these jokers who show up here saying stuff like this. Would love to know what occupation his is in real life, that leads someone to come along here and condone blatant thievery.

Why is this even up for debate anyways? Someone who gleefully confiscates your winnings, just because you counted wrong, or didn't fully understand the terms of a bonus, and so pressed withdraw prematurely - without giving you the chance to have the funds back & complete the terms -is someone with far less scruples than the average character in the Sopranos.
 

ether

Banned User
Joined
Jul 26, 2007
Location
Europe
Yes this is so absurd. I got too excited about the big win, and wagered 100 less, now they take away 1000.

Update: I found out Maxima's manager signed up to this forum on the 1st of August! But he has disabled PMs and emails and didn't post in this thread either. Strange!
 
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KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
Joined
Aug 25, 2004
Location
Bexhill on sea, England
I've had loads of spam from them too. :mad:

Look at this;
Dear Kasino,

Since we are very interested in our best clients and considering you one of them, we would like to offer you this bonus as a token of appreciation to our VIP players.

We would also like to inform you that you were chosen from a large group of people to receive a 30 GBP Free Bonus No deposit required!

Get ready for the time of your life !

If you are visiting Maxima Casino for the first time, you are also eligible to receive an outstanding welcome bonus of 300% for your first deposit.

First it addresses me by my first name (which I changed by the way, my real name is not Kasino :p), then says I am 'one of their best clients' (even though I have never even visited their website, let alone downloaded their casino), but then it goes on to say 'if you are a new customer...' :what:

They can't even spam properly, so it's hardly surprising they have no idea about how to run a reputable casino!

So I'm going to spam them back with a link to this thread and a short note as to why I think this type of unreasonable confiscation of funds is simply not acceptable from a new casino striving to be reputable (I hope) in a world of so many rogues.

If anyone else wants to do the same, here are their e-mails:
[email protected] - Customer support services
[email protected] - Deposits , withdraw , banking questions
[email protected] - Promotions, marketing inquires
[email protected] - Our adv. Program , partners
[email protected] - Any inquiry's pertaining to overall operation of the casino
[email protected] - Any questions about games , comps , promos
[email protected] - Any software problem
[email protected] - Special VIP questions
[email protected] - Any issues related to security of site, software, games
[email protected] - General information

Wow they have a lot! :eek2:
Which one shall I spam... I know - all of them! ;)

If anyone feels the same & wants to follow suit, this is what I wrote.
Feel free to copy my text or make up your own!
Dear Maxima,

Thank you very much for your unsolicited e-mail (spam) offering me a generous promotion as 'one of your VIP clients', even though I have never visited your casino before.

I am very tempted, but a bit worried about depositing after reading this thread at CasinoMeister.com:
https://www.casinomeister.com/forums/threads/maxima-casino-takes-away-1000-eur-winnings.18939/

If what is posted is true, then you confiscated a considerable sum in winnings from a player who inadvertently breached one of your conditions. Apparently he requested a withdrawal when he was 0.7% short of the stipulated wagering requirements.
Now I agree a breach of rules is a breach of rules, but apparently this player was given no warning by the software prior to withdrawal that he had fallen short. Neither was he given any opportunity to complete the wagering when this tiny slip was spotted by yourselves.

It looks like your casino is new?
Whether new or not, I personally think this type of unreasonable confiscation of funds is simply not acceptable from a casino striving to be reputable (I hope) in a world of so many rogues.

I hope you may see fit to review this case and reconsider your decision.

Yours, Me.

;)
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
Yes this is so absurd. I got too excited about the big win, and wagered 100 less, now they take away 1000.

Update: I found out Maxima's manager signed up to this forum on the 1st of August! But he has disabled PMs and emails and didn't post in this thread either. Strange!

I'm just catching up with this now. Are you sure you tried PMing him? He has "email disabled" but not the PM function. I checked the stats and he has received only one PM - and that is probably from Vortran who PMs everyone when they join.

I've email him (and PMd him) requesting him to look into this matter.
 

ether

Banned User
Joined
Jul 26, 2007
Location
Europe
I'm just catching up with this now. Are you sure you tried PMing him? He has "email disabled" but not the PM function. I checked the stats and he has received only one PM - and that is probably from Vortran who PMs everyone when they join.

I've email him (and PMd him) requesting him to look into this matter.

Thanks for this. Did you get any reaction from the manager of Maxima casino? He's probably aware of this thread, I sent an email to him ([email protected]) after my first post in this thread and he signed up very quickly then.

I have also submitted a complaint at www.playtech.com on the 19th of August. I have not received even an acknowledgement they have received it. In fact, if you hit the submit button there is also no acknowledgement whatsoever it takes you straight back to your filled out complaint. So I hit submit again thinking something went wrong but apparently it works this way.

Maxima Casino and Playtech doesn't show a very professional image I'm afraid. :rolleyes:
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
...Maxima Casino and Playtech doesn't show a very professional image I'm afraid. :rolleyes:

Agreed - this is unacceptable. I emailed the manager on the 18th concerning another member's PAB and also this thread. The manager didn't have the courtesy to respond.

Playtech needs to hire an intern or someone to fill in the black hole over there. This is not rocket science, and they have had more than enough input and guidance to get their act together.
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
You need to PAB if you haven't already. I will have this forwarded to the right person.
 

Rusty

Banned User - repetitive flaming
Joined
Jul 23, 2006
Location
Manchester UK
Um, I will watch with interest.
I got an email with a free 30 chip offer which I took up and got my balance to 900 :eek2:
I have gone well past the 99* WR and read the T&C's
Apparently max cashout is 100 but they want you to make a minimum deposit of 50 before you can withdraw.:oops: hmmmm
Be nice to get some upfront reassurance that any cashout I make will go smoothly. :rolleyes:
 

chuchu59

gambling addict
PABnonaccred
CAG
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
$50? I am sceptical. If they only wished to confirm your identity or something like that, $10 or at most $20 would be enough. I believe that their non-responsiveness should be enough to prove their incompetence so your $50 is better off in your pockets than theirs.
 

chuchu59

gambling addict
PABnonaccred
CAG
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
:lolup: I do love these jokers who show up here saying stuff like this. Would love to know what occupation his is in real life, that leads someone to come along here and condone blatant thievery.

Why is this even up for debate anyways? Someone who gleefully confiscates your winnings, just because you counted wrong, or didn't fully understand the terms of a bonus, and so pressed withdraw prematurely - without giving you the chance to have the funds back & complete the terms -is someone with far less scruples than the average character in the Sopranos.

A bit harsh on these 2 posters, Tristan. I think they only meant to clarify the terms and that they may not necessarily agree with these "rogues". Strictly to the letter, if you are a dollar short of WRs, you are a dollar short. One must remember not to give these casinos a chance to rip you off. In this case, I would be interested to know why his play only went to $14300 and not $14400. Assuming all games are allowed, the comps will be a perfect reference for the amount played. Nonetheless, they have shown thru their antics that they are destined for roguedom or are they already rogued?
 
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