I have a huge problem with Maxima Casino - they want to take my EUR 1000 winnings away, because as it turned out I submitted a withdrawal request when I was EUR 100 short of the wagering requirement ("only" wagered 14 300 when I had to wager 14 400).
They state "If you withdraw before having met the minimum wagering requirements, your bonus and winnings might be void".
But they haven't processed my withdrawal, so I haven't in fact withdrawn + you have 4 days to stop the withdrawal anyways from within the cashier. But they confiscated everything but my deposit after 2 days.
Also, there was no warning whatsoever in the cashier when I tried to withdraw that I haven't met the requirements. I guess it would be quite easy to compute, and most casinos have this feature I'd think.
I requested they redeposit my winnings (minus the bonus which can't be cashed out anyways) so I can complete the wagering requirement. This is really unfair, because with 100 EUR left to wager the worst outcome is I lose 100 but not 1000!
They are not responsive - it took about 8 days to get an answer, which is "we're sorry these are the terms"
I also sent an email to the manager but he didn't repsond. They have no rep on this board.
They are based in Curacao. What's my best course of action?
They state "If you withdraw before having met the minimum wagering requirements, your bonus and winnings might be void".
But they haven't processed my withdrawal, so I haven't in fact withdrawn + you have 4 days to stop the withdrawal anyways from within the cashier. But they confiscated everything but my deposit after 2 days.
Also, there was no warning whatsoever in the cashier when I tried to withdraw that I haven't met the requirements. I guess it would be quite easy to compute, and most casinos have this feature I'd think.
I requested they redeposit my winnings (minus the bonus which can't be cashed out anyways) so I can complete the wagering requirement. This is really unfair, because with 100 EUR left to wager the worst outcome is I lose 100 but not 1000!
They are not responsive - it took about 8 days to get an answer, which is "we're sorry these are the terms"
I also sent an email to the manager but he didn't repsond. They have no rep on this board.
They are based in Curacao. What's my best course of action?