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Bonus Complaint Max Betting mistake Slotsmagic

Discussion in 'Casino Complaints - Bonus Issues' started by size55, Jun 30, 2015.

    Jun 30, 2015
  1. size55

    size55 Non-Gambler

    Occupation:
    working
    Location:
    Deutschland
    I've deposited today at slotsmagic 20 euros and I've got to that a 100% deposit offer. Everything was great until I started a literally 'no-name game' which set the standard bet to 10 euros
    Here is a screen how it really looks like:
    You must register/login in order to see the link.



    It was for me like ok the standard bet is 0,50(red area on the screenshot) and I didnt actually look on the top of the slot where it states that the bet is 10 euros. So the big problem for me is here that the bonus policy states that slotmagic could remove my funds:


    What can I do now because I literally didnt want to bet something higher than the max betting rule and that was only 1 bet,mistake :mad: I really dont want to loose my funds because I already wagered alot on these :(

    I already asked the live support but they can't do anything on a problem like this.
     
  2. Jun 30, 2015
  3. babyjoker

    babyjoker Senior Member mm3

    Occupation:
    IT
    Location:
    UK
    Hopefully this is in the terms and conditions incase they need to use it against a genuine case of abuse, yours was a genuine mistake and therefore I'm sure they could turn a blind eye as this rule was not there to enforce against genuine mistakes. They can see from your play history how you bet so I'd ask a manager or something for some assistance before you continue your wagering, tbh it was hard to spot the 10 till you said its top left corner. Im sure they'll say carry on as you are, mistakes happen.

    good luck
     
    1 person likes this.
  4. Jun 30, 2015
  5. size55

    size55 Non-Gambler

    Occupation:
    working
    Location:
    Deutschland
    great answer thanks :thumbsup: I also thought I should stop playing until I clearly know if this mistake could lead to removing my funds.
    I actually dont know how I can get in contact with a manager of slotsmagic because the only option I have is contacting the live support and they clearly cant help me.
     
  6. Jun 30, 2015
  7. babyjoker

    babyjoker Senior Member mm3

    Occupation:
    IT
    Location:
    UK
    2 people like this.
  8. Jun 30, 2015
  9. size55

    size55 Non-Gambler

    Occupation:
    working
    Location:
    Deutschland
    I've got an answer from the rep of slotsmagic:


    So everything went well :) Thanks to Slotsmagic !

    Thread should be closed now.
     
    7 people like this.
  10. Jun 30, 2015
  11. winbig

    winbig Keep winning this amount.

    Occupation:
    Bum
    Location:
    Pennsylvania
    Glad they sorted it out :)

    Are all of the slots like that? Looking at it further, I can now see that the .50 is on the same line as the number of coins and lines played, there at the bottom...so one would deduce that the .50 is the size of coin played, not the total bet.....I can only assume that this slot is (visually) different than the others offered at that casino and that you just glanced at it before betting...But, like they said, be more careful next time and pay closer attention :)

    edit:
    (and now that I think about it further, how in the world would you get a .50 total bet from a 20 line slot? I've never seen a 2.5c/line slot in my 22 years of gambling, online and off....surely you saw the "20" to the right of the .50...? Granted, they do not have line numbers outlined in the slot itself....)
     

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