Bonus Complaint Max Betting mistake Slotsmagic

[size55]

I've deposited today at slotsmagic 20 euros and I've got to that a 100% deposit offer. Everything was great until I started a literally 'no-name game' which set the standard bet to 10 euros
Here is a screen how it really looks like:

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It was for me like ok the standard bet is 0,50(red area on the screenshot) and I didnt actually look on the top of the slot where it states that the bet is 10 euros. So the big problem for me is here that the bonus policy states that slotmagic could remove my funds:

While making bets to wager any deposit bonus/offer the following maximum betting rules apply. Failure to comply with these rules means you are in breach of the deposit bonus/offer terms and We reserve the right to void and remove any winnings.
If your deposit bonus/offer was less than a 100% deposit bonus/offer the maximum bet is either 10, or 10% of the deposit bonus/offer amount (the lower of the two amounts apply)
If your deposit bonus/offer is 100% or more the maximum bet is 5, or 10% of the deposit bonus/offer amount (the lower of the two amounts apply)

What can I do now because I literally didnt want to bet something higher than the max betting rule and that was only 1 bet,mistake I really dont want to loose my funds because I already wagered alot on these

I already asked the live support but they can't do anything on a problem like this.

 

[babyjoker]

While making bets to wager any deposit bonus/offer the following maximum betting rules apply. Failure to comply with these rules means you are in breach of the deposit bonus/offer terms and We reserve the right to void and remove any winnings.
If your deposit bonus/offer was less than a 100% deposit bonus/offer the maximum bet is either 10, or 10% of the deposit bonus/offer amount (the lower of the two amounts apply)
If your deposit bonus/offer is 100% or more the maximum bet is 5, or 10% of the deposit bonus/offer amount (the lower of the two amounts apply)

Hopefully this is in the terms and conditions incase they need to use it against a genuine case of abuse, yours was a genuine mistake and therefore I'm sure they could turn a blind eye as this rule was not there to enforce against genuine mistakes. They can see from your play history how you bet so I'd ask a manager or something for some assistance before you continue your wagering, tbh it was hard to spot the 10 till you said its top left corner. Im sure they'll say carry on as you are, mistakes happen.

good luck

 

[size55]

Hopefully this is in the terms and conditions incase they need to use it against a genuine case of abuse, yours was a genuine mistake and therefore I'm sure they could turn a blind eye as this rule was not there to enforce against genuine mistakes. They can see from your play history how you bet so I'd ask a manager or something for some assistance before you continue your wagering, tbh it was hard to spot the 10 till you said its top left corner. Im sure they'll say carry on as you are, mistakes happen.

good luck

great answer thanks I also thought I should stop playing until I clearly know if this mistake could lead to removing my funds.
I actually dont know how I can get in contact with a manager of slotsmagic because the only option I have is contacting the live support and they clearly cant help me.

 

[babyjoker]

https://www.casinomeister.com/forums/members/36004/

Thats the rep for slotsmagic mate, send him a PM and let us know how you get on

 

[size55]

I've got an answer from the rep of slotsmagic:

I spoke to the casino manager and he recognizes you made a mistake so you can carry on playing and it wont affect your winnings or withdrawal request this one time. But please remember in future to play in accordance with our bonus policy when you have a bonus active. Good luck and i hope you enjoy playing at SlotsMagic..

So everything went well Thanks to Slotsmagic !

Thread should be closed now.

 

[winbig]

Glad they sorted it out

Are all of the slots like that? Looking at it further, I can now see that the .50 is on the same line as the number of coins and lines played, there at the bottom...so one would deduce that the .50 is the size of coin played, not the total bet.....I can only assume that this slot is (visually) different than the others offered at that casino and that you just glanced at it before betting...But, like they said, be more careful next time and pay closer attention

edit:
(and now that I think about it further, how in the world would you get a .50 total bet from a 20 line slot? I've never seen a 2.5c/line slot in my 22 years of gambling, online and off....surely you saw the "20" to the right of the .50...? Granted, they do not have line numbers outlined in the slot itself....)