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ATTN: Casino Rep Mark from 32Red...

Discussion in 'Online Casinos' started by Gremmyboy, Feb 6, 2012.

    Feb 6, 2012
  1. Gremmyboy

    Gremmyboy Dormant account

    Occupation:
    Administration
    Location:
    Australia
    I have Pm'd you with a problem I've had due to a withdrawal being sent to a different method other than the one requested.(Even though I've used the withdrawal option before so have no idea why it was sent somewhere that I didn't request?) This has caused a lot of problems and I Pm'd last night but have had no response at all. You have logged on since I wrote the PM so am wondering if you missed it somehow?
    Could you get back to me as soon as you can as it is important!

    Cheers
    Gremmy
     
    1 person likes this.
  2. Feb 6, 2012
  3. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Mark usually responds timely and he monitors the forum closely. Just make sure your total messages (including those received and sent) do not exceed your quota. Months ago I thought I had sent a pm to a forun rep only to discover later the pm wasnt sent at all as I had exceeded my quota. I did not receive any notice informing me of this and I was cursing that rep.:p
     
    2 people like this.
  4. Feb 6, 2012
  5. PNEFOREVER2

    PNEFOREVER2 Senior Member MM

    Occupation:
    Parcel Sorter.
    Location:
    Preston,lancs
    I had this problem last week.I made 2 w/d's via paypal,received 1 but received the other in my Moneybookers.

    And it couldn't have been my last deposit method because I hadn't used MB/Skrill since the start of Jan,I only made a deposit by MB AFTER I received the 2 w/d's.

    Anyhow it was all sorted :thumbsup:
     
  6. Feb 6, 2012
  7. Jennifer

    Jennifer Banned User - violation of <a href="http://www.cas

    Occupation:
    stuff
    Location:
    canada
    I am more than sure your pm went through. Good luck and I hope he decideds to respond.

    Unlke the omni rep that I pmd three or four days ago and have heard nothing.
     
  8. Feb 6, 2012
  9. chayton

    chayton aka LooHoo CAG PABnonaccred webmeister

    Occupation:
    Freelance Designer
    Location:
    Edmonton Canada
    It is the weekend, so he'll probably get back to you tomorrow. I'll send him a message too in case he didn't get your PM.

    As for the OP, shouldn't it be Steve you're trying to get hold of? Mark is the marketing guy and Steve is the player support guy. :confused: Maybe Mark's just forwarded it to where it needs to go, and again, it's the weekend - I'm sure you'll hear from someone tomorrow. It's odd for 32Red to make mistakes, and I'm sure you'll be taken care of.
     
    1 person likes this.
  10. Feb 6, 2012
  11. Gremmyboy

    Gremmyboy Dormant account

    Occupation:
    Administration
    Location:
    Australia
    Thanks Guys,

    Figured it was Mark I was supposed to contact?:confused:

    I withdrew to my Visa which has been used before. I mostly deposit with Ukash at 32red but they have sent it to Moneybookers for some unknown reason? I even confirmed with the chat support that it was going to Visa and enquired how long it would take? Was told I'd have it in my bank(Visa Debit) by Friday this week. Checked my email late last night and there it was sitting in Moneybookers.:rolleyes:
    Spoke to support again and they basically said sorry and comped me $10 for the fees I'd have now.

    Normally I wouldn't care and would just withdraw it to my bank from Moneybookers. Thing is though, I've got major problems whith that moneybookers account and deliberately didn't use it as I hate Moneybookers and only use it if I really have no other choice for a deposit.(I selected Visa in the cashier and confirmed with chat support that it was going to Visa when I requested they flush it). I've only ever deposited once with Moneybookers at 32Red I believe and several times with my Visa. Mostly use Ukash though as I stated earlier.

    The Moneybookers account has been made into a merchant account for some unknown reason(about 6 months ago my partner wanted to set up a shop online and we used my email address for my moneybookers account to set up the checkout in then shop. We never actually finalised all of this though as changed our mind about it. Apparently Moneybookers made my account a merchant account anyway and I had no idea until I recieved my first ever withdrawal to Moneybookers from 32Red last night! I use Visa or bank wire normally). After receiving the Money unexpectedly I noticed that I was charged $10 for recieving the money as I am a merchant apparently. I also found out as I went to withdraw the Money minus the $10 I had lost, I am also unable to withdraw the money at all as the whole amount is being held for the purposes of 'refunding the customer'. Further to that I also have to deposit an extra $10 of my money in to the account as I can no longer use any of the withdraw or pay functions untli my balance is back up to the full amount!:mad:

    I have written to Moneybookers demanding that the merchant thing on my account be removed as I never requested or confirmed it and demanding my $10 fee back. Have had no response yet though!

    I have written to the rep here asking If I can select the refund option that is all I'm allowed to do in My moneybookers now and refund the money back to 32Red and they pay me the way I requested in the first place(asked once and confirmed once!:rolleyes:) Have had no response as of yet!

    So basically I have a withdrawal that I can do nothing with other than refund it back to 32Red! Really frustrated as I wanted it by Friday as promised. I just have a feeling I'm in for a long time screwing around and waiting for all this to be fixed! Hopefully I'll be pleasently surprised though?:D

    I'm not angry at 32red as sh*t happens. But seriously if someone requests a payout to a certain method, then it should be honoured!

    Cheers
    Gremmy




    Added: I was unaware that it was a weekend(It's 6pm on Monday here! I will wait a little more patiently and hope this can be resolved for me. I really wanted the Money by Friday.
     
    Last edited: Feb 6, 2012
  12. Feb 6, 2012
  13. Mark_32Red

    Mark_32Red Affiliate Manager for Accredited Casinos

    Occupation:
    Head of Marketing
    Location:
    32Red Marketing Dpt
    Hi Gremmy,

    Apologies for not getting back to you sooner, as pointed out by Chayton (thanks), I'm lucky that I don't need to work weekends. :). I often check the forum on my iPhone while out of the office - but without access to your account there is little I can do.

    I'm heading into the office now, I'll pick up your PM then - sorry for the inconvenience.

    Regards,
    Mark
     
    4 people like this.
  14. Feb 6, 2012
  15. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Let me also add that while time is of essence the way a casino handles issues is also of paramount importance. Gremlin, your issue is definitely in good hands.
     
    1 person likes this.
  16. Feb 6, 2012
  17. Gremmyboy

    Gremmyboy Dormant account

    Occupation:
    Administration
    Location:
    Australia
    Just to update everyone.

    Mark has been in contact with me through private message and contacted the payments team who are trying to sort it out for me. I tried to re-deposit it to 32red and to refund the funds through Moneybookers both to no avail.
    Payments are now requesting that the money be returned to them and then will issue a paymeny via Visa. Hopefully!:D

    Thanks to mark and the 32red team for their assistance and speedy reply to my problem.

    Excellent customer service all round!:thumbsup:


    Cheers
    Gremmy
     
    2 people like this.
  18. Feb 6, 2012
  19. Nate

    Nate Ueber Meister CAG webmeister

    Occupation:
    Monster
    Location:
    Cyberspace
    Thanks for the update Gremmy. I read your post and I would have also been agitated.

    You are in safe hands with the 32Red team. Mark and all the Management are very efficient at resolving complaints and always put the customer first.

    Nate
     
  20. Feb 7, 2012
  21. Gremmyboy

    Gremmyboy Dormant account

    Occupation:
    Administration
    Location:
    Australia
    This has now been resolved!:thumbsup:

    What amazing support.....from problem to solution in under 24 hours! Absolutely amazing!!:D:thumbsup:

    I could not withdraw or refund the money as moneybookers locked me for transactions. I uploaded the extra $10 to bring the balance up to the reserve amount that they had locked in my account and tried to refund the money to 32red, 'Computer says NO'!?!? Grrr!
    I truly hate Moneybookers. Still have not heard a word from them!

    Mark contacted Shirley from payments, who contacted me. Shirley contacted Moneybookers and had the money returned to 32red and then sent it to my Visa. All in under 24 hours! Absolutely amazing and I'm extremely grateful!
    32Red have also locked my account from Moneybookers so this doesn't happen again!:thumbsup:

    I can see now why they are considered the best casino around........ It's simply because it's the truth!!:D


    Cheers
    Gremmy
     
    7 people like this.
  22. Feb 7, 2012
  23. Realitybitez

    Realitybitez Experienced Member

    Occupation:
    Cati Interviewer
    Location:
    New Zealand
    The more stories I hear about Moneybookers, the more I dont like it but as you mentioned before some casinos wont take anything but moneybookers or net teller. And net tellers fees seem just a little steep to me:eek2: Well glad it all worked out for ya:thumbsup:
     
  24. Feb 7, 2012
  25. Seventh777

    Seventh777 RIP Roy

    Occupation:
    Builder, mainly renovations.
    Location:
    Planet Tharg, dark side, where nothing grows.
    Neteller fees?, not sure what you mean here, it doesn`t cost anything (for me anyway`s) to deposit/withdraw to/from Neteller :confused:.

    Agree with you 100% regarding Moneybookers/Shrill though, after the Betfair fiasco and their involvement I closed my account there.
     
  26. Feb 7, 2012
  27. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    You must be a VIP at Neteller. Those people don't have to pay fees.
    Us normal people do have to pay;)
     
  28. Feb 7, 2012
  29. Seventh777

    Seventh777 RIP Roy

    Occupation:
    Builder, mainly renovations.
    Location:
    Planet Tharg, dark side, where nothing grows.
    I`ve never had to pay fees there, bar from a 1% commission charge if I load up using Ukash, the only time i`ve been charged by a casino for withdrawing was from 10Bet my £2000 when it hit my Neteller account was £1999 (I can suffer that lol).
     
  30. Feb 7, 2012
  31. incrediblestuff

    incrediblestuff SearchingForTheHolyGrail! CAG webmeister

    Occupation:
    Currently: Self employed, Previously: Manager
    Location:
    Mostly the Netherlands
    You were robbed i say!!
    :p
     
  32. Feb 7, 2012
  33. Seventh777

    Seventh777 RIP Roy

    Occupation:
    Builder, mainly renovations.
    Location:
    Planet Tharg, dark side, where nothing grows.
    Indeed lol ;).
     
  34. Feb 10, 2012
  35. Gremmyboy

    Gremmyboy Dormant account

    Occupation:
    Administration
    Location:
    Australia
    Rant



    BLOODY MONEYBOOKERS.

    AVOID THEM AT ALL COSTS! TOTAL PAINS IN THE ARSE!!!


    They ended up removing my merchant account that was never asked for in the first place but now have locked my account AGAIN!!
    They want me to send my ID to London even though my account is fully verified. I rang them up (an international call of course!!) and they basically said that it's their right to request documents when they want! GRRRR!!!:mad::mad:

    Every time you get money in your account there they lock it for 'security reasons' then when you unlock it they lock your ability to do transactions.
    What an idiotic e-wallet they are. Punish a member for using the service as intended.

    I told the lady on the phone to just close my account and send any remaining funds to my bank and was told I'd have to log on and submit my request via their website!:rolleyes:

    I've still received no reply from my emails a week ago! Why would I write again?(If you do your message is pushed to the back of the line and you have to wait all over again!)

    This happened in the past with another email address I used to use and I ended up closing that one too for the same reasons! I got sick of my account being locked every time my funds went in there from a casino or I uploaded funds! "Locked for security purposes"!

    What a bunch of pains in the arses!

    Never again will I use Moneybookers!



    /Rant



    Cheers
    Gremmy
     
  36. Feb 10, 2012
  37. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    With a pair like that you should consider yourself lucky just being robbed.:p
     

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