Maria Casino closing to UK customers

[shadow123]

Sadly there are many who will use information to attempt to act fraudulently. There is an increase in self exclusion fraud and I’m not going to help increase it even more.

To reiterate what I’ve told you via PM:

- We are required to exclude players on a “per licence” basis. 32Red operates on a separate licence to Maria and Unibet.

- 32Red still operate on a separate platform to Unibet.

- We now operate our exclusion facility across Kindred brands. I don’t know the date we started to do this and I have no interest in finding out to help you with your complaint against us where you have been referred to use a third party arbitration service.

Regards
Mark

I was blocked yesterday after signing up and playing at Unibet as it seems I self excluded at 32red 3 years ago,
I didnt realize that they were in the same group and that it was only 3 years since I left 32red.
I have no axe to grind or any intention of claim anything back but would like to know If they made the correct
decision blocking my account bearing in mind the different licences,you state they now operate exclusion
across brands.Are they right to exclude accounts from before they made that change?

 

[brizman]

Hmm..this is very interesting indeed. I also left 32red in 2018..yet they didnt apply this to me opening bingo.com account in December 2019. Thanks for the share.

 

[Slottery]

I was blocked yesterday after signing up and playing at Unibet as it seems I self excluded at 32red 3 years ago,
I didnt realize that they were in the same group and that it was only 3 years since I left 32red.
I have no axe to grind or any intention of claim anything back but would like to know If they made the correct
decision blocking my account bearing in mind the different licences,you state they now operate exclusion
across brands.Are they right to exclude accounts from before they made that change?

I think you had answer in post you quoted, Mark stated they are required to exclude players per license bases. They can of course chose to exclude any player at anytime, like in case they find self-exclusion from other license and decide to apply it to other one as well.

So don't think there's anything wrong happened regulation point of view (allowing you to play on other license) or excluding your account (which casino have right to do for any player they don't want for any reason to play with them anymore).

 

[shadow123]

So they have to block an account where the holder has self excluded from a casino on the same licence and
can also block from another licence,fair enough but perhaps this should be made clear before allowing accounts to be created.Doesnt really matter, just that I liked the games at Unibet.

 

[brizman]

So they have to block an account where the holder has self excluded from a casino on the same licence and
can also block from another licence,fair enough but perhaps this should be made clear before allowing accounts to be created.Doesnt really matter, just that I liked the games at Unibet.

Were you barred for the reason of self exclude or have they just barred you? Seems this particular group pick and choose when to apply terms.

 

[shadow123]

According to chat I was blocked due to self excluding at 32 red 3 years ago.

 

[brizman]

According to chat I was blocked due to self excluding at 32 red 3 years ago.

Thank you..now confirmed they are choosing when to apply this rule. They wouldn't confirm date to me for a reason. It is quite clear now.

 

[brizman]

According to chat I was blocked due to self excluding at 32 red 3 years ago.

Would you mind if i use this as part of my evidence against this group?

 

[shadow123]

Do what you like with it,its a public posting just stating facts,Just bear in mind I have no axe to grind with anyone.

 

[colinsunderland]

Thank you..now confirmed they are choosing when to apply this rule. They wouldn't confirm date to me for a reason. It is quite clear now.

Which is their choice though surely? They don't have to accept a customer, and can refuse them for any reason they like (excluding ism's obviously). If they decide to carry a SE across to multiple licenses they can, but equally they don't have to. I'm sure Mark will confirm I've been very critical of 32Reds RG procedures in the past, but in this case they can do it if they like.

 

[pinnit2014]

Yeah, it's the same as Leo Vegas/Royal Panda at one time: operated under separate licences (dunno if different now), LV then decided to extend LV exclusions to RP: policy decision on the part of the casino: from a regulatory viewpoint theres no breach, as different licences.

They could choose to apply it to all under the group, one under the group, two etc: whatever.

 

[brizman]

Which is their choice though surely? They don't have to accept a customer, and can refuse them for any reason they like (excluding ism's obviously). If they decide to carry a SE across to multiple licenses they can, but equally they don't have to. I'm sure Mark will confirm I've been very critical of 32Reds RG procedures in the past, but in this case they can do it if they like.

So..they get to choose which self exclude players they can apply rules to, and just let all other problem gamblers sign up and take there money? Do you honestly think they would pay out and not play the self exclude card if it was a big withdrawal?

 

[shadow123]

Just on that point I did ask that if I had won would they have paid me,they said 100% yes.

 

[brizman]

Just on that point I did ask that if I had won would they have paid me,they said 100% yes.

Hahaha..of course they would have.

 

[Slottery]

Just on that point I did ask that if I had won would they have paid me,they said 100% yes.

They don't really have legal ground not to pay winnings if self-exclusion is applied another license and they did let you deposit and play in other. They can do what they seem to do, they exclude players when finding them but they're are not obligated to do so and it doesn't make much sense to implement much new things now as they're soon under same license.

 

[colinsunderland]

So..they get to choose which self exclude players they can apply rules to, and just let all other problem gamblers sign up and take there money? Do you honestly think they would pay out and not play the self exclude card if it was a big withdrawal?

yes I do, do you have any evidence they wouldn't have?

 

[brizman]

yes I do, do you have any evidence they wouldn't have?

Yes..it is posted on page 2 of another thread.

 

[colinsunderland]

Yes..it is posted on page 2 of another thread.

Threads 79,372

oh ok, i'll come back and answer again in a few years when I've read them all and found what you mean.

 

[brizman]

At this point I would like to specifically call out 32red and sister sites. I believe I am now up to 19 accounts despite being permanently excluded. One I actually won with what I deposited on, Bingo.com, and they wont pay the winnings.

 

[brizman]

It is above

Threads 79,372

oh ok, i'll come back and answer again in a few years when I've read them all and found what you mean.

It is above.

 

[brizman]

Threads 79,372

oh ok, i'll come back and answer again in a few years when I've read them all and found what you mean.

Save u coming back in a few years

 

[Mark_32Red (retired acct)]

At this point I would like to specifically call out 32red and sister sites. I believe I am now up to 19 accounts despite being permanently excluded. One I actually won with what I deposited on, Bingo.com, and they wont pay the winnings.

I should point out that this has been through our internal complaints escalation process and as I understand it we’re happy that we have acted in accordance with regulations. I’ll ask again, please raise this with a third party dispute resolution provider.

Yawn.
Mark

 

[colinsunderland]

Save u coming back in a few years

So wheres the evidence? He had self excluded on the SAME license as bingo.com (unibet). You are talking about cross licence exclusions, so again, evidence? He also specifically stated his exclusion on 32red wasn't taken into consideration.

 

[colinsunderland]

Tell you what I don't like, is casino staff dragging up historic threads to 'have a go' at rival casinos. At the very least it is extremely unprofessional.

 

[brizman]

Tell you what I don't like, is casino staff dragging up historic threads to 'have a go' at rival casinos. At the very least it is extremely unprofessional.

I had account closure for 'infinity' also on unibet. Can't be more clearer.