Maria Casino closing to UK customers

[colinsunderland]

I had account closure for 'infinity' also on unibet. Can't be more clearer.

Your posts are all over the place and I genuinely don't know what your actual problem is. Have you gone to a third party ADR yet or use the PAB service here?

 

[brizman]

Not used PAB..32red said it was a bingo.com issue. So i had to go to them. They are ignoring contact along with unibet.
How would i do PAB?

 

[Mark_32Red (retired acct)]

Your posts are all over the place and I genuinely don't know what your actual problem is. Have you gone to a third party ADR yet or use the PAB service here?

Thanks Colin! For the record it would need to go to Ecogra or IBAS as its gone through internal complaints already.

 

[colinsunderland]

Not used PAB..32red said it was a bingo.com issue. So i had to go to them. They are ignoring contact along with unibet.
How would i do PAB?

Have you used an ADR?

 

[brizman]

Yes ecogra..but now i have evidence they are applying exclusion policy to some players and not others. I shall submit that also.

 

[brizman]

I am awaiting terms and conditions from 32 red also. I shall submit 32 red complaint to IBAS.

 

[colinsunderland]

Yes ecogra..but now i have evidence they are applying exclusion policy to some players and not others. I shall submit that also.

So you went though 32Red complaints, the decided not in your favour, then so did the ADR. People have said to you on here you are not correct. It seems only you think they have done something wrong.

I am awaiting terms and conditions from 32 red also. I shall submit 32 red complaint to IBAS.

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there you go, took me about 10 seconds to find

 

[brizman]

So you went though 32Red complaints, the decided not in your favour, then so did the ADR. People have said to you on here you are not correct. It seems only you think they have done something wrong.

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there you go, took me about 10 seconds to find

Terms from 2018..when exclusion was applied

 

[colinsunderland]

Terms from 2018..when exclusion was applied

29/01/18

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21/02/18

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15/08/18

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11/11/18

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Took about 30 seconds

 

[brizman]

29/01/18

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21/02/18

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15/08/18

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11/11/18

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Took about 30 seconds

Thanks..but doesn't display there responsible gambling, regarding s.e.

 

[colinsunderland]

Thanks..but doesn't display there responsible gambling, regarding s.e.

thats the terms and conditions, not sure what else you want? They aren't going to make them up for you?

 

[brizman]

thats the terms and conditions, not sure what else you want? They aren't going to make them up for you?

Thanks for the links. But they won't confirm when self exclude was applied. I have established they are applying self exclude terms to some players and not others..even pre 2018 before i excluded.
This is a group who knew i had exclusion, knew i had closure for infinity, yet still chose to allow me to register and deposit £3600 within 24 hours.
They have been accredited awards for RG policy..and 'early detection system' whatever that means. Pretty farcical really. I am merely highlighting the failures..or should i say 'choices' of this casino group. As it stands, court on hold due to nature of covid. But i will continue to highlight this groups failings.

 

[deleted20230521]

Can honestly say im a problem gambler and under GamStop...not been able to sign up to this site regardless of tweak my details.

No offence but if you SE...Surely its your will power and choices that are responsible for attempting to sign up to a site after self exclusion. You can hardly blame a casino especially if your creating 19 accounts to prove a point.

When separately self excluding...last time I did this was 2 years ago I had to specify that it was an exclusion across brands.

This is a group who knew i had exclusion, knew i had closure for infinity, yet still chose to allow me to register and deposit £3600 within 24 hours

In response to the above...you made the conscious choice to deposit to the site. I guess the best they can offer is your money back if you won?

 

[brizman]

Can honestly say im a problem gambler and under GamStop...not been able to sign up to this site regardless of tweak my details.

No offence but if you SE...Surely its your will power and choices that are responsible for attempting to sign up to a site after self exclusion. You can hardly blame a casino especially if your creating 19 accounts to prove a point.

When separately self excluding...last time I did this was 2 years ago I had to specify that it was an exclusion across brands.



In response to the above...you made the conscious choice to deposit to the site. I guess the best they can offer is your money back if you won?

I didn't create 19 accounts..that was a quote from someone else that didn't get paid after self exclude.

 

[dionysus]

Bit long in the tooth, this is no?
Members have replied.
Reps have replied.
Seems there's recourse, forward?

 

[brizman]

Bit long in the tooth, this is no?
Members have replied.
Reps have replied.
Seems there's recourse, forward?

No one is forcing you to read it if it's long in the tooth?

 

[dionysus]

No one is forcing you to read it if it's long in the tooth?

It is my job however, to moderate it

 

[brizman]

It is my job however, to moderate it

Cool...I've highlighted that this particular group kindred is untrustworthy. Do what you wish with thread.

 

[dionysus]

Cool...I've highlighted that this particular group is untrustworthy. Do what you wish with thread.

Cool beans then; locked until further notice.
Members have lent experience and advice.
The rep has spoken out as able.

The big 3 can sort it come am

re -

I should point out that this has been through our internal complaints escalation process and as I understand it we’re happy that we have acted in accordance with regulations. I’ll ask again, please raise this with a third party dispute resolution provider.

Yawn.
Mark