Baptism by Fire - success Lucky247 wants in :)

[The Dude]

Lucky247 - a relatively new Microgaming casino is wanting to join us.

If you so desire, please sign up here and let us know what's up: https://www.casinomeister.com/goto/?c=lucky247

If you have any issues or comments, please post them in this thread. Sacha is the casino rep - he's been around for quite a while (but new to this casino). You can contact him here:
https://www.casinomeister.com/forums/members/

 

[spoton]

Nice to see

Have played there a bit, and had no troubles getting the small ammount i won in reasonable time

 

[homerbert]

Belarus in black list
Anyway good luck in pass of baptism by fire!

 

[dunover]

Which group own this Lucky247 or are associated with them?

Also cannot find pending period stated in terms, or if cashouts are processed at weekends.

 

[vinylweatherman]

They have recently been given a "safe and fair" seal by eCogra, and this is direct from eCogra (I am signed up to their emails), not just their own claim.

Bryan would also have reviewed them BEFORE adding them to Baptism By Fire.

They also have a nice collection of my favourite MGS fruities, so I am VERY tempted

I may however be disappointed by the functionality of their browser based interface, but there again I could be pleasantly surprised.

 

[dunover]

They have recently been given a "safe and fair" seal by eCogra, and this is direct from eCogra (I am signed up to their emails), not just their own claim.

Bryan would also have reviewed them BEFORE adding them to Baptism By Fire.

They also have a nice collection of my favourite MGS fruities, so I am VERY tempted

I may however be disappointed by the functionality of their browser based interface, but there again I could be pleasantly surprised.

Isn't this like hiring a babysitter recommended by Jimmy Savile?

The bottom line - how easy it is to get paid, how quick is getting paid, when can we get paid?

The things that really matter to most of us and are not patent in their terms AFAICS.

 

[aceking123]

Isn't this like hiring a babysitter recommended by Jimmy Savile?

The bottom line - how easy it is to get paid, how quick is getting paid, when can we get paid?

The things that really matter to most of us and are not patent in their terms AFAICS.

do not pay weekends !!!!!!!!

 

[vinylweatherman]

Isn't this like hiring a babysitter recommended by Jimmy Savile?

The bottom line - how easy it is to get paid, how quick is getting paid, when can we get paid?

The things that really matter to most of us and are not patent in their terms AFAICS.

It's a start, and backed up by them also getting Bryan's seal of approval for entry to the accredited section subject to an assessment of their ACTUAL performance over 3 months. This is more scrutiny than eCogra gives to a new casino.

For risk averse players, waiting until the Baptism is over and they achieve accreditation would be best. The Baptism process is designed so that players prepared to take some risk can play and offer their feedback to the forum as a whole. This is already happening, and certainly shows some room for improvement, and that some changes have already been made due to this feedback.

The 48 hour pending has also been mentioned, 24 hours is better appreciated by players, along with the ability to flush withdrawals so that the process of payment can begin straight away, even if it does take 2 days.

Better still would be a "flush button" for players to use in the lobby, activated once players have had their documents verified.

 

[dunover]

OK, cheers people!
Thanks for the answers, TBH it's like going back to the stone age, the bad old days of pending periods/no weekend cashouts/attempted flushing etc. No need for it now when you can play virtually all softwares with instant-12 hour cashouts.

Not for me then - I'll give them a miss; this pending crap just doesn't cut the mustard now.

 

[goa]

Wtf, u realy want advert for this spam-casino?

For 5 days, the was a playboy layer advert with NO option to close. So i had seen nothing from slot, that i have played. F5 or reload and the layer was back.
Rtp ist bad, they call me via phone without request and sent spam mails.

 

[chayton]

They really need to get a grip on the spam or spamming affiliates or whoever is sending the mails. I haven't gotten any phone calls but every day I get spammed. To me that's one sure way to put me off a new casino.

 

[De Beuker]

Phone me once and the casino is on my personal blacklist to never play again.

But its flash only, no download and unless someone points a gun to my head and forces me, I'll neve ever play MG flash ever again.

One more 'casino error 2' and there goes my puter...

 

[Sachalucky]

Hi all,

Thank you for all your messages - constructive criticism and compliments are certainly most welcome.

I'd like to address a couple of the issues mentioned above, namely spam, payments, and flash.

1) We have a strict NO SPAM policy both for ourselves and our affiliates. Unfortunately, due to the fact that we are a new business certain rogue affiliates tend to try to take advantage of that fact and get as many "quick signups" as they can as many regular players are not yet on our books.
I would like to sincerely apologise to those of you who have received SPAM emails from these rogue affiliates and request that you forward me these emails in order for me to track the senders down and deal with them accordingly. You can email me on [email protected].

2) We aim to process payments in the fastest way possible, especially for existing players. There may be delays for first time players as we need to comply with certain rules and regulations as per our Maltese gaming license in order to verify players' identities, but we certainly make every effort to expedite the process at all times.
It is true that we do not process cashouts over weekends at this stage, but we definitely aim to attend to such requests as late as possible on Fridays, and the earliest on Monday mornings in order to avoid delays. Moreover, once certain risk profiling checks have been made and a player has an established relationship with the casino, the possibility of flushing payments can certainly be considered and applied.

3) On the matter of the browser-based approach, we would also like to recommend those of you who use tablets and or relatively new cell phones (by this I mean with the latest operating systems) to try out our mobile interface in HTML5. We pride ourselves on our mobile offering and would recommend that the skeptics about the Flash-based PC interface give the Mobile version a try (there is in fact a no-deposit bonus for mobile players for that purpose specifically).

Once again, thank you all for your comments. Please feel free to contact me via PM, email, or directly in this forum.

All the best,

Sacha

 

[akrus88]

48h pending and no weekend cashouts puts me off. I think it does the same for a lot of people here.

 

[xxshepxx]

No spam...?

Are you kidding me?

I get calls 24/7 to my house phone!!! messages left on my answering machine etc etc

I only played there once, and won;t play again.Oh and the calls are direct from lucky24/7 not an affiliate.

 

[bsilva028]

the landing page gives intending that the 50 free spins are credited before deposite is made
but in fact its not

 

[Sachalucky]

Thanks all for your messages.

@akrus88: As previously discussed, this is for new players only as flushing is more easily done when a relationship exists with the player and KYC checks have been made.

@xxshepxx: I have sent you a PM to sort this out - calls are only made for specific reasons with registered players.

@bsilva028: The free spins and free money offers are all bundled together after the first deposit indeed.

Thanks again,

Sacha

 

[mrmark21]

PITA mobile casino sign up process followed up by a 20 minute time consuming chat with customer support who when they couldnt correct the issue procceeded to boot me from chat...

Seems you have some issues you need to resolve.

 

[Simmo!]

@akrus88: As previously discussed, this is for new players only as flushing is more easily done when a relationship exists with the player and KYC checks have been made.

I can verify this. I tested Lucky 247 last year and hit 5 scatters on Spring Break one evening...during the free spins Something like 20k. I'd already been ID'ed and they flushed it next morning and processed it the same day.

The only issue with Sacha's reply is that it isn't a commitment - it sounds like it's done ad-hoc depending on the player and a little more clarity would help.

One more 'casino error 2' and there goes my puter...

This is happening at a lot of Quickfire casinos too and has been for months and months. It's a Microgaming issue and I've been told by Bet-At and Tropezia Palace there is a fix out there/coming out. Not before time.

For the record, I hate phone calls from operators too. I had a couple from Lucky247. To be fair I asked them not to and they stopped but still, it should be an opt-in thing on the sign up process.

 

[Sachalucky]

@MrMark - I have downloaded the chat you had with the call centre and have PMed you about it as I don't want to discuss your account details here.

@MrSimmo - you're right, my wording was unfortunate. As was the case with you, cashins are flushed when we deal with existing players who have gone through the KYC processes, etc. I was mostly trying to emphasize the difficulty of flushing with new players, apologies.

 

[Nifty29]

I received a text from you at 1:30am this morning that woke me up.

NOT impressed

 

[akrus88]

Thanks all for your messages.

@akrus88: As previously discussed, this is for new players only as flushing is more easily done when a relationship exists with the player and KYC checks have been made.

Thank you for the answer. I somehow misunderstood, although I red the whole thread quite carefully. Might just go ahead and try your casino out, if flushing is possible (after kyc chec).

 

[Sachalucky]

@NIfty: Have PM'ed you.

 

[b3b44]

Think i will give it a try ....
is there a possibility to pre-verify?

 

[Sachalucky]

@akrus88: Great stuff, keep in touch!
@b3b44: Great stuff, keep in touch! (have also PM'ed you)

 

[mrmark21]

I just have to say I'm surprised no one else has mentioned it yet. But I've never played an MG casino (shock version) that constantly disturbed me with advertisements popping up right over the game screen. The games just spam themselves.

If I wanted to pay to watch adds I'd watch some cable

 

[Nifty29]

I just have to say I'm surprised no one else has mentioned it yet. But I've never played an MG casino (shock version) that constantly disturbed me with advertisements popping up right over the game screen. The games just spam themselves.

If I wanted to pay to watch adds I'd watch some cable

That doesn't sound right Mark.

Are you sure you don't have malware or something?

Is this happening to anyone else?

 

[mrmark21]

That doesn't sound right Mark.

Are you sure you don't have malware or something?

Is this happening to anyone else?

That's what I thought as no one else has mentioned anything? You know how some MG download casinos show you a welcome bonus pop-up on the side of the lobby screen? Well that happened on every game I opened (different casino promotions) and was big enough to cover half the game screen. I finally was just like 'omg enough with the adds' and closed the whole thing down. I think I had like 70c left. Has never happened to me on any other MG casino (or casinos that have MG games).

P.s. I dont know how to explain any better and realized after closing everything down in a huff that I probably should have taken a screenie.

 

[Sachalucky]

Hi Mrmark and Nifty,

I don't want to discuss your account here MrMark, but have PM'ed you - think Nifty's right, it's probably malware, but have sent you details.

Thanks,

Sacha

 

[spoton]

I received a text from you at 1:30am this morning that woke me up.

NOT impressed

I like recieving texts or emails with good offers, but the reason why i unsubscribed from the notifications from lucky247 is cause they had an tendency to send many smses, and very often. I guess it was a problem with their gateway, but when i recieved 5-6 messages in 20 mins for some months ago i had was sick of it, and removed myself from the list.

 

[smokeeye]

Got spam from (most likely) an affiliate, as the email adress is [email protected] though very curious that it's signed with "Sean / lucky247 team":


Hi there,

Register today to get that lucky feeling at Lucky247 – the newest MG Casino!

Starting with 50 complimentary spins on Gold Factory!

But wait, that’s not all:

Get up to 500 comps on your first 3 deposits
• 100% of the 1st Deposit up to 250
• 25% of the 2nd Deposit up to 150
• 50% of the 3rd Deposit up to 100

Plus new promos every month!

Press here to start now


Regards


Sean & the Lucky247 Team



Though not mentioned, you recieve the spins after deposit.

 

[Sachalucky]

Hi Smokeeye - PMed you, please check your inbox!

 

[aceking123]

Got spam from (most likely) an affiliate, as the email adress is [email protected] though very curious that it's signed with "Sean / lucky247 team":


Hi there,

Register today to get that lucky feeling at Lucky247 – the newest MG Casino!

Starting with 50 complimentary spins on Gold Factory!

But wait, that’s not all:

Get up to 500 comps on your first 3 deposits
• 100% of the 1st Deposit up to 250
• 25% of the 2nd Deposit up to 150
• 50% of the 3rd Deposit up to 100

Plus new promos every month!

Press here to start now


Regards


Sean & the Lucky247 Team



Though not mentioned, you recieve the spins after deposit.

i got some offer aswell , the other day didnt sign up , but have done didnt state you had to make a deposit to claim your free spins either .

 

[mrmark21]

Okay so according to Sacha these pop-ups are apparently normal and 'in-line with the user experience'. These are deposit bonus related pop-ups that covered half the game/casino screen. I'd say their detracting from the user experience.

Without posting the PM, apparently Sacha beleives reminding players of existing promotions to be a "valid" reason for bonus related pop-ups. I've never experienced anything like that at any other MG casino, really it's akin to the pop-ups you get at some of the non-accredited RTG casinos (Slots Jungle, Titan, Begado).

Best of luck Sacha but not my cup of tea

 

[Sachalucky]

Hi all,

Thanks for your messages.

Smokeeye forwarded me the email and we have identified its source - our sincerest apologies to those affected.

On top of spamming, this affiliate is offering an incorrect promotion - we have taken action on this account.

Thanks,

Sacha

 

[Sachalucky]

Hi MrMark,

Thanks for your message.

While I do not wish to discuss the particulars of your account, a message notifying you that a deposit has failed, for instance, is indeed regarded as valid.

The Rich Media messages on the Flash MG casinos are quite common and we aim to serve them only for valid reasons, as explained in my PM.

I'm sorry to hear you thought of it otherwise.

Regards,

Sacha

 

[mrmark21]

Hi MrMark,

Thanks for your message.

While I do not wish to discuss the particulars of your account, a message notifying you that a deposit has failed, for instance, is indeed regarded as valid.

The Rich Media messages on the Flash MG casinos are quite common and we aim to serve them only for valid reasons, as explained in my PM.

I'm sorry to hear you thought of it otherwise.

Regards,

Sacha

I do not appreciate my personal banking/deposit history being turned into public knowledge. I would have at least expected some sort of request for permission. But yes that's a perfectly 'valid' reason. The other pop-ups were reminding me about existing bonuses were they not Sacha? I don't understand the reason you felt it necessary to make comments regarding my deposit history?

These pop-ups that you termed 'reminders of remaining sign-up deposit bonuses' and 'reminders of additional deposit bonuses available with banking button' were bonus related pop-ups were they not? The pop-ups you explained as 'in-line with the user experience'. Wonder how many others I would have received had I continued any longer.

I maintain my stance that I've never experienced anything like that at any other MG casino. I've never seen these "media rich messages" on any other MG flash casino. I just think they are an excuse for spamming customers with bonus offers while they are trying to play.

 

[Sachalucky]

Hi MrMark,

I do not wish to discuss your account at all, hence why I had PMed you from the start - I will most certainly not give any of your account information here. My apologies if it seemed that way.

As explained in that PM as well, none of the RMMs were in fact promotional, but were directly related to your account.

I do once again regret that the experience was not to your liking.

Regards,

Sacha

 

[Jasminebed]

Me too. Same address.

Got spam from (most likely) an affiliate, as the email adress is [email protected] though very curious that it's signed with "Sean / lucky247 team":


Hi there,

Register today to get that lucky feeling at Lucky247 – the newest MG Casino!

Starting with 50 complimentary spins on Gold Factory!

But wait, that’s not all:

Get up to 500 comps on your first 3 deposits
• 100% of the 1st Deposit up to 250
• 25% of the 2nd Deposit up to 150
• 50% of the 3rd Deposit up to 100

Plus new promos every month!

Press here to start now


Regards


Sean & the Lucky247 Team



Though not mentioned, you recieve the spins after deposit.

 

[b3b44]

made a cashout on monday night received it wednesday afternoon not even 48hrs in pending period!!

Keep up the good work sasha

 

[vinylweatherman]

Hi MrMark,

Thanks for your message.

While I do not wish to discuss the particulars of your account, a message notifying you that a deposit has failed, for instance, is indeed regarded as valid.

The Rich Media messages on the Flash MG casinos are quite common and we aim to serve them only for valid reasons, as explained in my PM.

I'm sorry to hear you thought of it otherwise.

Regards,

Sacha

There might be a bug with the messaging system. I have seen this in the Viper casino, and once a player has acknowledged a message and closed it, the same message should not keep on appearing over and over again, which is what seems to happen. When there are too many, it DOES detract from the gaming. There should be no need for them to appear during game play in any case, but only when the player returns to the lobby, or when they first log in. There is also no need for a message about the next available bonus whilst the player is still wagering the current one, it's not valid at the time anyway.

Offers and messages could even be made highly visible in the lobby after logging in, so that the player can read them all before moving on to play. An option to disable in play messages for the rest of the session would also help those who feel their enjoyment is tainted.

 

[Sachalucky]

made a cashout on monday night received it wednesday afternoon not even 48hrs in pending period!!

Keep up the good work sasha

Thanks a lot!

 

[007sam]

Nice day.....

Thought I'd take the plunge, 1st deposit bonus added and free spins. £50 in £50 bonus £30 off free spins. Wanted a good play really. Tbh never went under the £100 mark. Lucky day, hit few runs on im, went to thunderstruck had £100 plus screen, playboy did the buisness with £250 Sophia screen. Got up to £750 with still big chunk wagering. Stayed on im as variance best I feel. Went down to £300 with £10 bonus left to play after an awful run of ziltch. Then hit few good ones, cashed out £450 after hours of play. No trouble casino so far, doc in today, see how long we take......

 

[legenden1]

Not happy

I used to like this casino until I the other day got bonus banned because I didn´t live up to the "spirit of fair gaming". They attached a clausule from the terms and conditions, implying that I was reducing my bet after hitting big just to complete the wagering requirement. Of course that is total BS. I always vary my bet between 0.60-1.80 with at least 90% of gameplay being between 0.60-1.50. I don´t think it´s a very big adjustment even if I lowered my stakes from 1,50 to 0.90 or even 0.60, it´s low rolling either way.

Of course I didn´t get any examples of violating the terms, just that they´d reviewed my gameplay from start until now. Yes, I´ve taken bonuses when offered (why would they offer otherwise) but with 50% match and 50x rollover I assume Im bound for negative EV.

A couple of days after the bonusban email, today, I got an email from them with the subject message "Latest Lucky247 Casino Bonuses – Make the Most of Your Week".

In conclusion, bonusbanning blaming "spirit of fair gaming" and continuing sending promotional emails about bonuses. Not very professional

 

[Cleveland]

I used to like this casino until I the other day got bonus banned because I didn´t live up to the "spirit of fair gaming". They attached a clausule from the terms and conditions, implying that I was reducing my bet after hitting big just to complete the wagering requirement. Of course that is total BS. I always vary my bet between 0.60-1.80 with at least 90% of gameplay being between 0.60-1.50. I don´t think it´s a very big adjustment even if I lowered my stakes from 1,50 to 0.90 or even 0.60, it´s low rolling either way.

Of course I didn´t get any examples of violating the terms, just that they´d reviewed my gameplay from start until now. Yes, I´ve taken bonuses when offered (why would they offer otherwise) but with 50% match and 50x rollover I assume Im bound for negative EV.

A couple of days after the bonusban email, today, I got an email from them with the subject message "Latest Lucky247 Casino Bonuses – Make the Most of Your Week".

In conclusion, bonusbanning blaming "spirit of fair gaming" and continuing sending promotional emails about bonuses. Not very professional

This is pretty silly. It's like telling a player to continue playing stupid / risky. Not saying your play was stupid. But if someone deposited say $ 100.00, and was betting at $ 10.00 a spin, any player with a bit of experience or even just common sense would see the downfall in that bet amount. If said player happens to hit really bit in the first few spins, and then lowers their bet, the casino would be able to say he/she wasn't playing in the spirit. What does that mean? You see me risking my money in what you know is bad play, and when I start playing smart, you tell me I should have continued being stupid?

At least they aren't using it as an excuse not to pay winnings, as that would be against casinomeister believes. But as it stands a bonus ban falls within the rules I'm sure. Still silly though.

 

[Nifty29]

I used to like this casino until I the other day got bonus banned because I didn´t live up to the "spirit of fair gaming". They attached a clausule from the terms and conditions, implying that I was reducing my bet after hitting big just to complete the wagering requirement. Of course that is total BS. I always vary my bet between 0.60-1.80 with at least 90% of gameplay being between 0.60-1.50. I don´t think it´s a very big adjustment even if I lowered my stakes from 1,50 to 0.90 or even 0.60, it´s low rolling either way.

Of course I didn´t get any examples of violating the terms, just that they´d reviewed my gameplay from start until now. Yes, I´ve taken bonuses when offered (why would they offer otherwise) but with 50% match and 50x rollover I assume Im bound for negative EV.

A couple of days after the bonusban email, today, I got an email from them with the subject message "Latest Lucky247 Casino Bonuses – Make the Most of Your Week".

In conclusion, bonusbanning blaming "spirit of fair gaming" and continuing sending promotional emails about bonuses. Not very professional

Something doesn't sound right here.

I just cannot see them bonus banning because you dropped your bet from 1.80 to .60. If it IS the case, then IMO they should fail the BOF, because it is ridiculous.

However, casinos DO have the right to decide to whom they offer bonuses, so they are well within their rights to ban you. By the same token, we have the right to judge them based on their rules and terms, and we should vote with our wallets when we come across bad terms and practices.

I would be interested to hear Sacha's response.

 

[Sachalucky]

Hi all,

Thanks for your posts.

@legenden1: I have PM'ed you, as I'd like to look into this for you.

Thanks,

Sacha

 

[Publo]

Never again

I'd stay away from this casino if you don't want to use your VISA or bank transfer as a withdrawal method.
They are forcing me to make a payout through regular bank even though all my deposits were through NETeller. CSR on live chat told me that "this is the standard requirement for online casino" .
Later, when I pointed out that there's nothing in their T&C justifying that, they just didn't reply to my e-mail.

 

[Nifty29]

I'd stay away from this casino if you don't want to use your VISA or bank transfer as a withdrawal method.
They are forcing me to make a payout through regular bank even though all my deposits were through NETeller. CSR on live chat told me that "this is the standard requirement for online casino" .
Later, when I pointed out that there's nothing in their T&C justifying that, they just didn't reply to my e-mail.

Did you PM the rep?

Doesn't sound right at all to me.

 

[Publo]

Did you PM the rep?

Doesn't sound right at all to me.

I didn't, I was literally told not to bother them until I add the card to my account. Just wanted to warn other players.