Slow Pay Lucky Live Casino

trybius

Dormant account
Joined
Apr 17, 2013
Location
Home
I placed 100 euros into a new account with this casino on the 29/3, and after some play, tried to withdraw my total (which was 120 euros at that point).
For my "security" I wasn't allowed to make any withdrawals for 48 hours after the last deposit. Which seemed like a strange security measure - more a measure to try and make people re-gamble the money in their accounts.

However I waited, and on the 31/3 I withdrew my money. When I click on reports, I can see the following listed :

31/3/2013 12:42 withdrawal Credit Card (€120.00)

If I click on the details, I can see it going to the correct card (the same one used in the withdrawal). However no money has been received yet, 18 days later.
The longest I've waited for a payment from a casino is 5-7 days.

I tried contacting them through their "support" page, which states it can take upto 2 days to receive a reply. That was 3 days ago, and I've heard nothing back.

Does anyone have any experience using this casino, and have you had problems with taking money out?
 

trybius

Dormant account
Joined
Apr 17, 2013
Location
Home
I just sent the following message.

"Hi, I still haven't received the money withdrawn on the 31/3, nor had any replies to my original message.

Can you please confirm that the payout was made, and if it was the transaction ID so I can chase it with my bank.

Thanks"
 

trybius

Dormant account
Joined
Apr 17, 2013
Location
Home
Slightly embarrassing, but they replied back immediately, and upon further investigation I realise I had been checking the wrong account :-\

The monies came in on the 2/4/14. Can a mod delete this topic please?
 
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