I placed 100 euros into a new account with this casino on the 29/3, and after some play, tried to withdraw my total (which was 120 euros at that point).
For my "security" I wasn't allowed to make any withdrawals for 48 hours after the last deposit. Which seemed like a strange security measure - more a measure to try and make people re-gamble the money in their accounts.
However I waited, and on the 31/3 I withdrew my money. When I click on reports, I can see the following listed :
31/3/2013 12:42 withdrawal Credit Card (€120.00)
If I click on the details, I can see it going to the correct card (the same one used in the withdrawal). However no money has been received yet, 18 days later.
The longest I've waited for a payment from a casino is 5-7 days.
I tried contacting them through their "support" page, which states it can take upto 2 days to receive a reply. That was 3 days ago, and I've heard nothing back.
Does anyone have any experience using this casino, and have you had problems with taking money out?
For my "security" I wasn't allowed to make any withdrawals for 48 hours after the last deposit. Which seemed like a strange security measure - more a measure to try and make people re-gamble the money in their accounts.
However I waited, and on the 31/3 I withdrew my money. When I click on reports, I can see the following listed :
31/3/2013 12:42 withdrawal Credit Card (€120.00)
If I click on the details, I can see it going to the correct card (the same one used in the withdrawal). However no money has been received yet, 18 days later.
The longest I've waited for a payment from a casino is 5-7 days.
I tried contacting them through their "support" page, which states it can take upto 2 days to receive a reply. That was 3 days ago, and I've heard nothing back.
Does anyone have any experience using this casino, and have you had problems with taking money out?