Lucky 247 - bonus terms concerns

[dunover]

What is important is to remove anything arbitrary like "This clause will only be applied at the discretion of casino management". That's what I found unacceptable.

Bonuses are not obligatory, and there are quite a few players that never or seldom take them. If you don't like the bonus terms, then do not accept the bonus. If you agree to the terms then take it. It's simple as that.

As long as bonus terms are clear and not vague, then it should not be an issue right?

Yes and no. It's like changing a term from:

"we MAY piss in your pocket' to 'we WILL piss in your pocket'.

No ambiguity agreed, but still a terrible and uncompetitive SUB term which will inevitably catch new players out and have them coming here beating Max's door down.....

A list of sites which have this "6 x deposit maximum cash-out may be applied if taking SUB" term in case you aren't aware. Many were formerly accredited here or still are and usually considered 'safe':

Casino Splendido
Crazy Vegas
Crazy Vegas Mobile
Golden Riviera
Golden Riviera Mobile
Hippodrome
Hippodrome Mobile
Lucky 247 (now non-discretionary!)
Lucky Nugget
Maple Casino
River Nile Casino
Roxy Palace
Roxy Palace Mobile

 

[brianmon]

well if the term was quoted correctly, earlier as

Where a sign-up Bonus has been credited to you, and after meeting all wagering requirements, you will be limited to a maximum withdrawal value of 6 times your first deposit amount and any remaining balance will be forfeited. This clause will only be applied at the discretion of casino management. All progressive wins are exempt from this clause.

Then it has now been changed to

6.17 Where a sign-up or other bonus has been credited to your account, and after meeting all wagering requirements, we reserve the right to limit your withdrawal to a maximum value of 6 times your first deposit amount and any remaining balance will be forfeited. All progressive wins are exempt from this clause.

But it's still ambiguous and now appears to include 'other bonuses'

Also, shouldn't this term be included in the promotions T&C, rather than tucked away in the general T&C, sub-section 'withdrawals'?
After all it is a MAJOR clause of the SUB

 

[dunover]

well if the term was quoted correctly, earlier as

Where a sign-up Bonus has been credited to you, and after meeting all wagering requirements, you will be limited to a maximum withdrawal value of 6 times your first deposit amount and any remaining balance will be forfeited. This clause will only be applied at the discretion of casino management. All progressive wins are exempt from this clause.

Then it has now been changed to

6.17 Where a sign-up or other bonus has been credited to your account, and after meeting all wagering requirements, we reserve the right to limit your withdrawal to a maximum value of 6 times your first deposit amount and any remaining balance will be forfeited. All progressive wins are exempt from this clause.

But it's still ambiguous and now appears to include 'other bonuses'

Also, shouldn't this term be included in the promotions T&C, rather than tucked away in the general T&C, sub-section 'withdrawals'?
After all it is a MAJOR clause of the SUB

This is even worse then, as it now incorporates ALL other bonuses. It also doesn't make sense, as 'other bonus' doesn't usually pertain to the 'first deposit' so why would it be linked to that?

100% agreed it should be included in the bonus terms too not just general terms.

And yes, 'reserve the right' suggests 'we won't usually do so, but MAY do so'.

So it's the same turd rolled in a different-coloured glitter.

For pity's sake, WHY the insistence on making this quite simple clarification riddled with obfuscation? Looks like my T&Cs rewriting services are required...

 

[Dinahnana]

well if the term was quoted correctly, earlier as

Where a sign-up Bonus has been credited to you, and after meeting all wagering requirements, you will be limited to a maximum withdrawal value of 6 times your first deposit amount and any remaining balance will be forfeited. This clause will only be applied at the discretion of casino management. All progressive wins are exempt from this clause.

Then it has now been changed to

6.17 Where a sign-up or other bonus has been credited to your account, and after meeting all wagering requirements, we reserve the right to limit your withdrawal to a maximum value of 6 times your first deposit amount and any remaining balance will be forfeited. All progressive wins are exempt from this clause.

But it's still ambiguous and now appears to include 'other bonuses'

Also, shouldn't this term be included in the promotions T&C, rather than tucked away in the general T&C, sub-section 'withdrawals'?
After all it is a MAJOR clause of the SUB

From what I read here it does seem to me that they are putting a max cap on withdrawals where any bonus is used? This is even more unattractive. Lets say your first deposit was 50 and you lose and you deposit 200 and take a bonus down the line you would be still hit with this term so the max would be 300 that you can withdraw. Am I looking at this right? If so the word ludicrous comes to mind. If I am wrong my apologies

 

[dunover]

From what I read here it does seem to me that they are putting a max cap on withdrawals where any bonus is used? This is even more unattractive. Lets say your first deposit was 50 and you lose and you deposit 200 and take a bonus down the line you would be still hit with this term so the max would be 300 that you can withdraw. Am I looking at this right? If so the word ludicrous comes to mind. If I am wrong my apologies

Yes, to a layman reading it does indeed interpret as you see it. Just your very question arising after reading them makes them inadequate and basically foggy. It's SO simple!

Lucky 247: SAY WHAT YOU MEAN AND MEAN WHAY YOU SAY!

 

[vinylweatherman]

This is even worse then, as it now incorporates ALL other bonuses. It also doesn't make sense, as 'other bonus' doesn't usually pertain to the 'first deposit' so why would it be linked to that?

100% agreed it should be included in the bonus terms too not just general terms.

And yes, 'reserve the right' suggests 'we won't usually do so, but MAY do so'.

So it's the same turd rolled in a different-coloured glitter.

For pity's sake, WHY the insistence on making this quite simple clarification riddled with obfuscation? Looks like my T&Cs rewriting services are required...

Maybe they are afraid it will scare players away if it was crystal clear that this limit was ALWAYS applied, but "always applied" is what the player that prompted this discussion was told.

In addition, leaving "reserve the right" there STILL exposed this term to a striking out in the UK under consumer contract laws BECAUSE it is a vague "maybe we will, but probably we won't", but the customer is being given no information whatsoever to be able to abide by whatever they have to abide by in order to keep all their winnings.

It's like "management reserve the right to refuse admission". It's everywhere, pubs, shops, even Tesco. But do you actually see managers running around "reserving the right" and chucking people out? This wording, in the understanding of the average person, refers to a provision that can be used to deal with very exceptional cases. Tesco DID invoke it's "reserve the right" to ban a man who insisted on shopping wearing nothing other than an adult nappy. Another Tesco local store invoked this term against a woman who would keep popping in wearing her pyjamas as she lived very close and didn't bother to get dressed just to nip in for a couple of things.

It is this common understanding of the words "reserve the right" that any judge will be using to decide any civil case brought by a player because of the invocation of this term, so it would probably be a good idea for any UK player who falls victim to call their bluff and initiate proceedings on this basis.

There is also the problem of this term being separated from all the other bonus terms, yet it is a very important one. "Buried" key terms is another thing that can be challenged under consumer law here, which places a duty on businesses to ensure that the important terms are drawn to the customer's attention, rather than being nestled amongst the text a customer is least likely to read.

 

[Dinahnana]

Yes, to a layman reading it does indeed interpret as you see it. Just your very question arising after reading them makes them inadequate and basically foggy. It's SO simple!

Lucky 247: SAY WHAT YOU MEAN AND MEAN WHAY YOU SAY!

View attachment 54953 View attachment 54953 View attachment 54953 View attachment 54953

Exactly!!

 

[player82]

Thanks for the help so far but as I have heard nothing from the Rep I messaged personally and my complaint has not been handled at all well by the Casino (they keep dodging the question of why reserve the right if they do it to all?) so will be taking this up at Ecogra first and if necessary taking them to court as they won't even discuss potential compromise or resolution. The mail below has only fanned the flames making it sound like I have done something wrong and they are doing me a favour it is a sick joke

Hi .....

Account Number: ........

First off, we’d like to say thank you very much for playing here at Lucky247! It’s great to see you’re enjoying our awesome game selection. However, it may not have occurred to you, but it seems that you may have unintentionally transgressed one of our terms in our Terms & Conditions Policy?

Please be kindly advised that we have received your recent withdrawal request; however upon reviewing your game play we have confirmed that it appears that the majority of your winnings have come off of your sign-up bonus.

Please note the point below, stipulated in our Terms & Conditions Policy with regards to withdrawal limits:

6.17 Where a sign-up or other bonus has been credited to your account, and after meeting all wagering requirements, we reserve the right to limit your withdrawal to a maximum value of 6 times your first deposit amount and any remaining balance will be forfeited. All progressive wins are exempt from this clause.
You can read the full Terms & Conditions Policy here:

You do not have permission to view link Log in or register now.

Due to the point listed above we have confiscated the cash in of 1175.19 and will only allow a withdrawal of 300 to be paid to you via your preferred method of payment.

Now that we’ve got all that cleared up, you will be able to play again – this time being fully aware of all the gaming conditions! But please do not hesitate to contact us if you have any questions about this process.

Here’s to winning big,
Customer Support

 

[player82]

My Response
Hi

Thank you for your response

I have not unintentionally or otherwise transgressed any of your terms and conditions

The term you quote below is discretional (you reserve the right to use it)and with the greatest of respect I am a Lawyer and understand all too well what these terms mean. I would like to know why you feel it is justified to use it on this occasion when it appears from speaking to other players at your site you have not exercised it in the past.

Please explain further the essence of this term what it’s intended use is and why you have exercised on this occasion. Without further explanation I believe the term is ambiguous and also misplaced (placed in the withdrawal rather than bonus section of your terms) and wish to appeal this decision.

I would welcome the chance to discuss this further and try and reach a compromise but if you are unwillingly to do this can I ask you please who your preferred dispute resolution body is should I refer this to ECOGRA?

Regards

 

[player82]

Their response a combination of no new info and patronising, they just don't care.

I have taken the unusual step of posting correspondence because if I can warn one player off then my loss will not have been for nothing.


Hi ......


Thank you for your email.

We have reviewed your withdrawal made on 2015/05/03. As advised to you in previous correspondence, your withdrawal has been limited to six times the first deposit amount made on your account.
That has been calculated as 6 x GBP50 = GBP300 with the remainder of the balance being forfeited.


When you withdrew, those same winnings were used to fund gameplay and subsequent withdrawal requests following that. Thus,
We would like to bring to your attention, an extract of our terms and conditions regarding withdrawal limits as well as a link to the terms:

Withdrawal Limits

6.17 Where a sign-up or other bonus has been credited to your account, and after meeting all wagering requirements, we reserve the right to limit your withdrawal to a maximum value of 6 times your first deposit amount and any remaining balance will be forfeited. All progressive wins are exempt from this clause.

Regrettably, these are the terms and conditions of our website to which you agreed to. As a lawyer, you will understand that these are the terms of use which you agree to in order to open and operate an account with us at Lucky247 Casino.
You may view them here using the link:

You do not have permission to view link Log in or register now.

Regarding other players or their accounts, we unfortunately cannot discuss other players account details with you nor comment on anything related thereto.

We hope this better explains the reason for the amount of GBP300 being paid to card ending ......

Should you be unsatisfied with the outcome of the decision, you may refer your complaint to eCogra.

Warm regards,
Lucky247 Casino Management

 

[Jono777]

Well T&C or no T&C however its implemented or understood and regardless of 'You agree to it upon sign up'
This has to be one of the most evil term's EVER!

Imagine a 'novice' hitting the 5 - reel Wild Storm as I did, buzzing around the living room, reliving the moment over and over as I try and sleep, making plans for the winnings only to be prey to this ludicrous, ridiculous and rogue term.

Lesson learnt via someones else's expense unfortunately and I will now scrutinize even closer than before when taking bonuses etc.

No intention of slating casino etc if you want to play there I wish you the best of luck and will even go as far to say they do have some decent offers for low rollers, however they have lost 2 customers in my house hold alone.

Ridiculous

 

[dunover]

My Response
Hi

Thank you for your response

I have not unintentionally or otherwise transgressed any of your terms and conditions

The term you quote below is discretional (you reserve the right to use it)and with the greatest of respect I am a Lawyer and understand all too well what these terms mean. I would like to know why you feel it is justified to use it on this occasion when it appears from speaking to other players at your site you have not exercised it in the past.

Please explain further the essence of this term what it’s intended use is and why you have exercised on this occasion. Without further explanation I believe the term is ambiguous and also misplaced (placed in the withdrawal rather than bonus section of your terms) and wish to appeal this decision.

I would welcome the chance to discuss this further and try and reach a compromise but if you are unwillingly to do this can I ask you please who your preferred dispute resolution body is should I refer this to ECOGRA?

Regards

Right, it appears (from your exchange with their chat) their criterion for this situation revolves around you using the BONUS part of your balance to retrieve a losing situation whereby your cash deposit had been eroded. Their inference is that had you NOT touched the bonus part of the balance then they would not have applied this term.
In that case WHAT IS THE ****ING POINT OF EVER TAKING THEIR BONUSES???? That is EXACTLY what a bonus is for; extending playtime is often a term they use.
In this instance the term has clearly been applied as a vague F-U. I believe there is some line a player crosses (unwittingly) to trigger the actioning of this disgusting term. Either he wins with bonus funds when his cash expires, or wins too much per se or both. Had you won £432 would they have removed £132?

LUCKY 247 - YOU NEED TO COME ON HERE AND EXPLAIN CLEARLY BOTH THE INTENT OF THIS TERM AND YOUR CRITERIA FOR APPLYING IT. IT IS MISPLACED, POTENTIALLY UNLAWFUL AND VERY PLAYER UNFRIENDLY! IMO YOU SHOULD BE IN THE PIT FOR THIS.

And this is complete joke - even I am incredulous at their naïve stupidity:

Due to the point listed above we have confiscated the cash in of 1175.19 and will only allow a withdrawal of 300 to be paid to you via your preferred method of payment.

Now that we’ve got all that cleared up, you will be able to play again – this time being fully aware of all the gaming conditions! But please do not hesitate to contact us if you have any questions about this process.

Here’s to winning big,
Customer Support

For Pete's sake!

"Dear Customer,

You have won at our casino and as we hoped, you deposited using our heavily presented sign-up offer. Luckily for us we have an obscure crap term hidden outside the SUB T&C's which means should you be lucky, we can choose not to pay you over 6 times your deposit amount! Happy days! We can thus take away 90%, YES! 90%! of your cash-out should you win £3000! Win say £6000 and we can bend you over and fire a 95% removal up you a$$! This means we never get first-time big winners; surely you must admire our near risk-free business strategy?
Don't get pissy about it, we know it's bad and we also know there's nothing you can do about it! ECOGRA will back us even if we post a dog turd to every new depositor, because it's in the terms you see! The LGAs can't be bothered and you can't afford to take us all the way in court. It's a win-win for us!
Now we've got all that cleared up and our MD is counting the 800-odd quid we took, you can play again! Yes, I really did say that as I am so bat-shit thick that I really DO think a player we've just hived 800 quid off from will rush to make another deposit with us! Our customers, well some of them, really ARE that stupid!
Bysee bye...."

 

[player82]

I deposited 50 got 50 and had never dropped below 70 when the winning started so about 40 percent of bonus remaining at point of winning. I am prepared to take 60 percent of winnings which all things considered I think is fair but they won't enter into a discussion on it so Ecogra here we come.

 

[Dinahnana]

Thank you for your email.

We have reviewed your withdrawal made on 2015/05/03. As advised to you in previous correspondence, your withdrawal has been limited to six times the first deposit amount made on your account.
That has been calculated as 6 x GBP50 = GBP300 with the remainder of the balance being forfeited.


When you withdrew, those same winnings were used to fund gameplay and subsequent withdrawal requests following that. Thus,
We would like to bring to your attention, an extract of our terms and conditions regarding withdrawal limits as well as a link to the terms:

Withdrawal Limits

6.17 Where a sign-up or other bonus has been credited to your account, and after meeting all wagering requirements, we reserve the right to limit your withdrawal to a maximum value of 6 times your first deposit amount and any remaining balance will be forfeited. All progressive wins are exempt from this clause.

Regrettably, these are the terms and conditions of our website to which you agreed to. As a lawyer, you will understand that these are the terms of use which you agree to in order to open and operate an account with us at Lucky247 Casino.
You may view them here using the link:

You do not have permission to view link Log in or register now.

Regarding other players or their accounts, we unfortunately cannot discuss other players account details with you nor comment on anything related thereto.

We hope this better explains the reason for the amount of GBP300 being paid to card ending ......

Should you be unsatisfied with the outcome of the decision, you may refer your complaint to eCogra.

Warm regards,
Lucky247 Casino Management

It looks like the OP either reversed his cashout and won more or withdrew and held some funds back and won more. Hell quite a lot of us have done that; I myself am guilty of it. There is nothing wrong with this, Because they included it in the email maybe this is the reason whey they are going with the crappy 6 times rule (worse than any Rival IMO at least they give huge bonuses to justify this term).

I know bonuses are a gift the casino gives us and are not a right and casinos do have the right to put terms of their bonuses in place but quite a lot of players are little fish and use bonuses in order to extend game time and hopefully cashout once in a while. Lucky247 will lose a lot of these players because playing there is pointless with these dumb max cashout rules.

 

[dunover]

I deposited 50 got 50 and had never dropped below 70 when the winning started so about 40 percent of bonus remaining at point of winning. I am prepared to take 60 percent of winnings which all things considered I think is fair but they won't enter into a discussion on it so Ecogra here we come.

Irrelevant. Whether you won on your first pound, or last pound of bonus money there should be no difference. Either you should get ALL your cash-out or just £300. There is no middle-ground here. Asking for less than 100% is admitting weakness of your argument or case. I cannot find a definitive reason the 'discretionary' FU has been applied to you personally.

Their rep should get a grip here. Not get involved in a pubic slanging session, but make a simple statement as to why they have the term, its intent and criteria for application. Your (ex) customers need to know.

 

[Dinahnana]

This thread was started on May 3rd and still no public response from Lucky Lefty casino rep (I believe). He has seen this thread. So why not respond?

 

[player82]

Not admitting weakness just life is too short to squabble over few hundred if compromise was on the table.

I didn't reverse but did hold some money back from initial withdrawal to continue playing and won further.

I don't want a slanging match either just answers and some good will if that doesn't happen I feel a responsibility to the community to raise awareness here and in other forums. Rep please respond to my PM from early last week

Thanks all for your support one good thing that came out of this was finding this fine site

 

[dunover]

Anyone aware of where they advertise i.e. TV? I can fill an online complaint in to the ASA if this 6x D winnings limit is NOT mentioned in the small-print they flash up as it's a hugely important and vital part of the deal with the new player if being enticed with SUBs during the advertisement.

P.S. to the complainant:

Yes, the rep is a bit reticent about responding to questions here and PMs it would seem too. They have obviously responded to Max/Bryan though. I surmise they are in a bit of a pickle here and know damn well why this term was added and how they routinely use it but won't tell us.

 

[Dinahnana]

Not admitting weakness just life is too short to squabble over few hundred if compromise was on the table.

I didn't reverse but did hold some money back from initial withdrawal to continue playing and won further.

I don't want a slanging match either just answers and some good will if that doesn't happen I feel a responsibility to the community to raise awareness here and in other forums. Rep please respond to my PM from early last week

Thanks all for your support one good thing that came out of this was finding this fine site

Thought it was probably that but wasn't sure Nothing wrong with it at all. Personally I think the casino should definitely consider changing this term it really stinks.

 

[Casinomeister]

Just to jump in real quick, I'm on my way out for a webmaster conference and won't be back until Friday. Even so, I've asked the casino rep to reply to the thread hoping for a discussion about the bonus terms. Please keep the emotions to a minimum. Think like a Vulcan.

If it does turn out that a number of accred casinos have a less-than-user-friendly SUB's, we may implement this into the CM rating score, or have an additional separate score that applies to SUBs/loyalty promos/special promos. Having this score available to members - especially newbies would be a good thing.

This is also something that the CAG could be involved with. I'll try to put something together on this in the next couple of days.

 

[KasinoKing]

A list of sites which have this "6 x deposit maximum cash-out may be applied if taking SUB" term in case you aren't aware. Many were formerly accredited here or still are and usually considered 'safe':

Casino Splendido
Crazy Vegas
Crazy Vegas Mobile
Golden Riviera
Golden Riviera Mobile
Hippodrome
Hippodrome Mobile
Lucky 247 (now non-discretionary!)
Lucky Nugget
Maple Casino
River Nile Casino
Roxy Palace
Roxy Palace Mobile

Where did you see that term at the VPL casinos?
I just looked at Maple & Crazy Vegas and I can't find it. (Others in group = Golden Riviera & River Nile Casino)

Were you getting confused with the Palace Group?
You named Lucky Nugget, but not the others in their group who DO have this rule: Spin Palace, Ruby Fortune, Mummy's Gold, Cabaret Club, Gaming Club, Jackpot City & King Neptune's.

I did find it at Roxy (different group)

On my websites I always remind players to read the T&Cs before depositing, but I will also add a note about this rule against these groups so that players have 2 chances of spotting it!
{edit} Silly me - I forgot I already have that note against the Palace Group casinos! (Will add it to the others).

KK

 

[Lucky Lefty]

Hi all,

Please accept our apologies for not responding sooner.

As most of you are probably already aware, we have been in touch with Casinomeister in this regard, and have already amended the term in question to be less discretionary and, therefore, much less vague. We believe this is a positive step that goes a long way towards rectifying any gaps there may have been with regards to Lucky247 complying with CM’s Link Outdated / Removed.

Beyond that, it is clear that a number of CM forum members are unhappy with the withdrawal limits on bonus-related winnings. Whilst we are certainly empathetic to anything that might take away from a player’s experience at Lucky247, this term has been the subject of many an internal casino management discussion, and all key parties are satisfied that the inclusion of this term, and said withdrawal limits, do not negatively impact on the vast majority of players’ experiences at the casino. As some of you have highlighted in earlier posts, this term is not isolated to Lucky247, and can be found at many other reputable and popular online casinos. As we assume it is for those other casinos, the term in question has been thought out and applied with justification. Whilst some may not agree with it, the term is unambiguously listed in the casino’s general terms and conditions, and players are consequently well within their rights to (a) elect not to register an account with Lucky247, and/or (b) decline any bonus.

That said, and given that we are not intending on amending this term any further, we are open to suggestions on how we may make improvements to the way these terms are communicated to potential players and existing players alike. We do like to think that the terms and conditions are always easy to access, should one wish to read them, but sometimes we may miss something that an experienced online gambler would want or expect.

In the interests of keeping this thread as constructive as possible, which echoes Casinomeister’s sentiments in his last post, please feel free to post any suggestions for improvements. If you are particularly aggrieved with something, we kindly ask you to send us a PM prior to, or instead of, a public post, so that we can attend to it efficiently and confidentially.

Regards,
Lucky Lefty

 

[Tirilej]

But if we look at the old terms and compare them with the new ones Brianmon posted:

Where a sign-up Bonus has been credited to you, and after meeting all wagering requirements, you will be limited to a maximum withdrawal value of 6 times your first deposit amount and any remaining balance will be forfeited. This clause will only be applied at the discretion of casino management. All progressive wins are exempt from this clause.

Then it has now been changed to

6.17 Where a sign-up or other bonus has been credited to your account, and after meeting all wagering requirements, we reserve the right to limit your withdrawal to a maximum value of 6 times your first deposit amount and any remaining balance will be forfeited. All progressive wins are exempt from this clause.

The only change I can see is that you now include all other bonuses a player can recieve too which means that the rule is worse than before.

''at the discretion of casino management'' and ''we reserve the right'' is the same thing, at least to me.

I guess your casino believe that this is ok as long as the player know about it. Will you then post the rule so they can clearly be seen in all bonus offers or will they stay hidden in the T&C's?

 

[fun4all]

The only change I can see is that you now include all other bonuses a player can recieve too which means that the rule is worse than before.

Yes exactly. It is FAR worse than before now. At least before if you were a loyal player and continued after the sign up bonus you would be ok if you hit big. The way it reads now, every single bonus deposit is limited to a 6x cashout of whatever you deposited on your first deposit at the casino. This is utterly terrible and the casino is wanting to have their cake (everyone depositing) and eat it (void all big winnings). When the rep says the majority of players will not be affected by this rule that is not the point. Big hits are hard to come by on slots and almost everytime you play you will not get one, hence most ppl not affected. However all the RTP is tied up in the rare big hits, and the reason we all love slots is the potential to win something ridiculous like £1,000 from a 90p bet. It happens only occasionally, but it happens. By voiding these big wins you will never let players have anything more than a horrendous RTP and you kill the very reason slots are popular.

I guess your casino believe that this is ok as long as the player know about it. Will you then post the rule so they can clearly be seen in all bonus offers or will they stay hidden in the T&C's?

Exactly, this is a crucial term to the bonuses yet it is buried in the general t&c and not on the rules for a bonus when you click on them. Really REALLY bad and sneaky.

If you want to stop some customers from winning on bonuses you can just bonus ban them. I don't see what the issue would be then. Just let your loyal customers have bonuses only and problem solved.

 

[quber]

I never, ever, take bonuses so this rule doesn't affect me but I would never deposit at a site with rules like this as I wouldn't feel relaxed with a withdrawal in case I have missed some other equally baffling term.

You say that this rule does not negatively impact on the vast majority of players’ experiences, but this does impact on every player taking a bonus as they are playing to a restricted RTP as they may not be able to keep all their winnings.

As to suggestions on how you may make improvements to the way these terms are communicated i would say it should be the number one term in the Bonus t's and c's as it is so unusual.