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Lucky 247 - bonus terms concerns

Discussion in 'Online Casinos' started by player82, May 3, 2015.

    May 3, 2015
  1. player82

    player82 Newbie member

    Occupation:
    IT Consultant
    Location:
    United Kingdom
    Hi all

    Sorry to make my first post here a question but am very concerned. I joined lucky 247 yesterday and made an initial deposit which they matched I had a good win and met all the terms and conditions and wager requirements and requested withdrawal. Having then rather too late researched the casino they seem to have a rep in some forums for not paying out to new players or limiting winnings as a multiplier of bonus this was not.in the initial bonus t and c and I later found buried in the separate promotions t and c any thoughts or help much appreciated
     
  2. May 3, 2015
  3. sigothx1

    sigothx1 Experienced Member

    Occupation:
    Civil servant
    Location:
    England
    Welcome to casinomeister!

    Firstly they are accredited, which means they will have a rep on the forums, if you have a specific query regarding your play id recommend pming the rep to discuss it, however, you signed up and took the welcome bonus and have said youve read the terms, if so what are you worried about? dont read to much into other forum posts about casinos, some dont give all the facts.

    ive scanned the terms and the only term id consider rogueish, is New players receiving this offer will have their maximum single bet limited to 20% of bonuses issued plus recent deposits for games until such time as the play through requirements on the bonus are met or the bonus is depleted alltho many casinos have such a term.

    dont worry about not being payed.
     
  4. May 3, 2015
  5. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    Some knowledgeable experience thru the wife's lengthy membership at Lucky 247.

    She has taken bonuses, both no deposit based, deposit based and free spins.

    For the times she did make play through ALL withdrawals were honored with no BS, no limitations and no problems, although they did seem to 'drag their feet' over the odd one or two, nevertheless they all made it to her bank account.

    I do know they are sh*t hot on the one per household rule, hopefully you have not breached this, an estimate guess from what you posted suggests as long as you've not exceeded max bet sizes, avoided restricted games etc (the basics) you should be ok.

    I recall a visit to their live chat (which can be more frustrating than helpful these days) did always reassure her and also seemed to push the withdrawal through. They do offer 'flushing' which means your payment in pending will be sent straight for processing rather than just sitting there for 24/48 hours.

    Do this via live chat and you can ask at the same time if everything is ok (use the excuse to maybe check if they have all your ID docs)

    They are accredited at Casino Meister so as long as you've 'played ball' I really cannot see there being a problem :D

    PS: Welcome :D :D and apologies for the 'repeated' bits we must have posted same time
     
    Last edited: May 3, 2015
  6. May 3, 2015
  7. Googobucs

    Googobucs Meister Member

    Occupation:
    IT Manager
    Location:
    Florida, USA
    I would not get too worried about it yet. Wait and see what happens. Since this is your first withdraw your going to have to send KYC documents before they pay you so the first time takes a little longer.

    This term is vague:
    Where a sign-up Bonus has been credited to you, and after meeting all wagering requirements, you will be limited to a maximum withdrawal value of 6 times your first deposit amount and any remaining balance will be forfeited. This clause will only be applied at the discretion of casino management. All progressive wins are exempt from this clause.

    They are an accredited casino here so I would not expect them to be blindly applying this FU clause without good reason. Give them an opportunity to pay you and then contact the rep here if you really need to.
     
  8. May 3, 2015
  9. player82

    player82 Newbie member

    Occupation:
    IT Consultant
    Location:
    United Kingdom
    Thanks

    Thanks for quick reply what a great forum. Was a slots win and didn't breach 20 % rule as was in bonus t and c to be fair and only have one account. Just worried on them enforcing the discretionary winnings limited to.5 or.6 times bonus as would leave me hundreds out will keep you all informed on how this goes.
     
    Last edited: May 3, 2015
  10. May 3, 2015
  11. sigothx1

    sigothx1 Experienced Member

    Occupation:
    Civil servant
    Location:
    England
    unfortunately if the rule is enforced you dont really have a leg to stand on, as bad as the term is, you agreed to it, that said its a terrible term and i knew there was a reason i didnt have an account there. hopefully the casino management dont enforce this on players and its used fairly ( if it can at all ) best of luck with it.
     
    1 person likes this.
  12. May 3, 2015
  13. weesie

    weesie Ueber Meister

    Occupation:
    retired
    Location:
    Old bag lady with a laptop
    You are right, that is vague. If I were a new player and saw that "term", I'd be reluctant to play there.

    How would I know if "I" am not going to be singled out for this "term". I have gotten lucky on first deposits before............ and would be really pissed if this "term" were applied to me and my wins.
     
    1 person likes this.
  14. May 3, 2015
  15. player82

    player82 Newbie member

    Occupation:
    IT Consultant
    Location:
    United Kingdom
    further update

    Thanks for further response the thing is I didn't agree to it if you go to the website through Google look at the bonus match terms and then sign up and read terms and conditions it doesn't appear in either (have screen shots if needed) the limit is only mentioned in promotion t and c which are not shown on the bonus or registration pages you have to go to the full terms and conditions page to find they really need to tidy their terms up and show all applicable to new players.
     
    Last edited: May 3, 2015
    1 person likes this.
  16. May 3, 2015
  17. cncas123

    cncas123 Quit Gambling PABnonaccred

    Occupation:
    Manager
    Location:
    Belfast
    The problem is that when you sign up to any site, when you tick the accept T&C's box you accept ALL their terms and conditions, so effectively you have agreed to it.
     
    2 people like this.
  18. May 3, 2015
  19. jumboshrimp

    jumboshrimp Experienced Member MM PABinit

    Occupation:
    chef
    Location:
    Ontario
    I joined roxypalace. On there starter page I was going to read t&c's but there was a huge link saying "important please read bonus t&c's before initial deposit. I read them and everything was standard. I cleared the w.r. and withdrew 300 and something. I was only paid 6x deposit amount and over $200 confiscated. The term was buried on the standard t&c's, (it's discretionary??) which I would have read in the first place and not deposited. Should never have deposited in the first place. Good luck, don't get your hopes up.
     
    2 people like this.
  20. May 3, 2015
  21. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    What the members say is bang on but I wish you the best of luck ...

    AS a 'good news story' and to try an cheer you up, the wife banked £700 from her 1st deposit of £20, 100% bonus and was paid in full :thumbsup::thumbsup:

    Granted it was a while back but I do vaguely recall this term being in place then

    Hope it plays out the way you want, keep us posted :D
     
    2 people like this.
  22. May 3, 2015
  23. sigothx1

    sigothx1 Experienced Member

    Occupation:
    Civil servant
    Location:
    England
    There will be a line in there standard terms to this affect,

    "You the player agree to all terms and conditions presented at this casino"

    every casino has this, so whether it be in bonus terms, general terms, or promo terms, its there. in black and white. of course its buried as noone would sign up if on the main page it had a flashy banner saying "the most were giving you is 6x your deposit!" so while i hope you get your rightful winnings, the casino can remove the funds without doing anything wrong.

    im surprised meister keeps them accredited with such a term, its defiantly roguish.
     
    4 people like this.
  24. May 3, 2015
  25. player82

    player82 Newbie member

    Occupation:
    IT Consultant
    Location:
    United Kingdom
    Thanks all my main anger is if you read the terms and conditions like I did, that they have a link to on the bonus and registration pages how can you ever know if somewhere else on the site there is a third set tucked away. I am a lawyer and legally (in England at least) this is very dubious all terms for a contract should be available at the point of making it but I am realistic enough to know that law doesn't really matter in the wild west of internet casinos I will keep everyone updated and if there is an issue will raise with ecogra and as the appeal allows disclose all here so others can learn from my mistakes. I appreciate this is premature but like I said earlier the number of people done short by that term in forums is shocking.

    Thanks
     
    2 people like this.
  26. May 3, 2015
  27. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    Yes, this vile crap seems to be spreading to more and more MG download sites too in recent times. I recently posted a list of sites that have this surreptitious term. It basically says 'if we choose we'll take back a chunk of your legitimate winnings.' Not a term that should be in accredited sites. Unless of course they add a new term:

    'Your cumulative losses at any one time will be limited to 6 x your first deposit. Should you exceed this amount at any point, we will pause your account and refund you any cash balances in play at that moment.'
     
    7 people like this.
  28. May 3, 2015
  29. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    Its not such a bad term / clause :eek:

    When working in the B&M casino (thank god those days are behind me) if a customer won too much at the tables or on slots we'd apply one of the following

    1) Refuse to cash in his/her chips over 'x' amount
    2) Use our professional pick pocket to take their chips
    3) Inform him/her that we 'know where they live, where their kids go to school' etc
    4) Refuse to change back £1's from fruities hoping they'd drop a few
    etc etc etc

    What a load of balls and thanks for bringing it to my attention, did not realise it was spreading.

    Will never again be playing at Lucky 247 and neither will the wife when I point her in the direction of this thread - shocking!! :eek:
     
    Last edited: May 3, 2015
    5 people like this.
  30. May 3, 2015
  31. player82

    player82 Newbie member

    Occupation:
    IT Consultant
    Location:
    United Kingdom
    Just one other thought do you guys think they will do what they will do or is it better to engage them first?
     
    Last edited: May 3, 2015
  32. May 3, 2015
  33. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    It's now May, and a new set of rules should kick in for the UK, based on consumer protection laws. This idea of different bits of the terms scattered over several parts of a website probably won't fly, neither will any kind of "discretionary" term like limiting to 6x deposit based on vague and undisclosed criteria. In order to be fine in the UK, such a 6x limit must have clearly defined criteria for it's application.

    In the Autumn, assuming an act is passed in the next parliament, consumer protection laws will be strengthened, and the UKGC have reminded casinos that they must ensure their terms for UK players are consistent with UK laws such as this.

    I don't think a vague "we will apply it if we feel like it" 6x cap on winnings should be allowed for accredited casinos. If they are to have a 6x cap, they need to set out clear criteria for it's application in the terms, or get rid of it and adjust other rules to compensate, such as lowering the max bet allowed.
     
    3 people like this.
  34. May 3, 2015
  35. Simmo!

    Simmo! Moderator Staff Member

    Occupation:
    Web Dev.
    Location:
    England
    Agreed. In no other regulated sector would a customer-facing operation be able to get away with a clause like this.
     
  36. May 3, 2015
  37. lotusch

    lotusch Megaways Slots, as useless as salt in your coffee webby PABaccred mm2

    Occupation:
    Marketing Assistant
    Location:
    Dún Dealgan
    Just saw this and just wanted to ask you if this was like seriously going on?
    Was that a tactic used by these B&M casino's? :eek::eek::eek:
    And they were like regulated in the UK?

    If some staff would tell me that they knew where I'd live etc etc to scare me off I would seriously beat the crap out of them! :mad:

    I've never been in those but been in loads in my home country The Netherlands and also in Germany but I have never ever heard of this kind of behaviour from a "casino". :oops:
     
    1 person likes this.
  38. May 3, 2015
  39. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    Sorry! :oops::oops:

    No they didn't, I was been overly sarcastic to the 'management' at Lucky 247

    Our 'punters' risked their money and if they won they kept every single last penny and that is EXACTLY how it should be in ALL casinos, whether Land Based or online.
     
    3 people like this.

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