Lucky 247 - bonus terms concerns

[player82]

Minutes! - That's very polite of you considering you recent plight

I'm nothing if not fair, unlike lucky247

 

[player82]

Luckylefty answers please we're not done here and judging by posts on your Facebook site I'm far from the only one dissatisfied with the way you do business

 

[vinylweatherman]

Hello player82,

The excerpts of the terms which state whether they will be applied at discretion by casino management or whether the casino reserves the right to apply a term have been amended to alleviate the contravention of CM's Standard for Accredited Casinos. The term outlining the withdrawal limit on winnings from the signup bonus has not changed otherwise.

Although we are obviously not happy that you are dissatisfied, we are all bound by the terms and conditions of the casino which, incidentally, would have been perused and approved by the UK Gambling Commission as part of the licensing application process. To choose to disregard this term for one customer, but not for others, is not something which the Gambling Commission or Casinomeister, for that matter, would consider as fair.

Regards,
Lucky Lefty

Well, this is EXACTLY the provision you made when using "reserve the right" rather than making the term an absolute. Given that changes can't be retrospective, the term that applied when you confiscated the surplus from player82 was the one with "reserve the right". It's not the player's fault that the people tasked with updating the website were sloppy.

In broader terms, this kind of term produces negative PR for a casino, and this may well make it even harder to market to new players in the future. A new player who falls foul of this term leaves with a very negative impression of the casino, and possibly the industry as a whole. It's going to be hard to counter this as advertising must not be seen as "misleading", and also "significant terms" have to be sufficiently prominent. This term cannot remain tucked away under general terms, nor even under a list of provisions for the bonus, it will need to feature prominently in any advertising of the SUB that mentions any positive aspects, like the amount of "free money" being granted. The mechanism for achieving this in the UK is the ASA, who look at adverts whenever it receives complaints that they are misleading or fail to give due prominence to key terms.

I am rather surprised that the UKGC allowed the phrase "reserve the right" when it's an absolute term that is to be applied to 100% of players.

The altered version is at least legally correct, but it remains to be seen whether it complies with the duty of fairness under UK consumer contract laws.

 

[player82]

Still waiting for a response from rep and CM really feel that they should lose accreditation as Roxypalace did anyone else.agree?

 

[homerbert]

Did you know that for lucky247 support live chat you may have to wait many minutes for a response but if you post the following on their Facebook page "all winnings from a sign up bonus limited to 6x deposit" it is taken down within 2 minutes glad to see you got the resourcing just right there guys and you obviously have nothing to hide.

not accredited standart.
Make video with this - bye lucky247 from the board.
What a clowns, 6x max WD. 2015 year.

 

[spintee]

Still waiting for a response from rep and CM really feel that they should lose accreditation as Roxypalace did anyone else.agree?

It can not be easy to decide to keep in or chuck out, As its the accredited sites that keeps this site going, But I always believed the philosophy with the site was casinios to treat players fair, With them terms than I can not see how they are being fair, Not even putting the x6 in with the bonus so easy to see,

 

[player82]

Update:

As feared Ecogra are a joke they threw out the complaint because of this thread even though in this thread Lucky247 admit wrongdoing.

Couldn't care less about their pathetic attempts at due process and mediation they obviously heavily favour the industry rather than the player. It's Court next where finally the unfair and unprofessional way in which Lucky247 operate can finally be scrutinised.

Someone has to stand up to them as I can't even get a response here on why they are in breach but have retained accreditation.

 

[vinylweatherman]

Update:

As feared Ecogra are a joke they threw out the complaint because of this thread even though in this thread Lucky247 admit wrongdoing.

Couldn't care less about their pathetic attempts at due process and mediation they obviously heavily favour the industry rather than the player. It's Court next where finally the unfair and unprofessional way in which Lucky247 operate can finally be scrutinised.

Someone has to stand up to them as I can't even get a response here on why they are in breach but have retained accreditation.

If you win in court, it will make eCogra look bad as they would not be taking UK consumer laws into account when resolving disputes for UK players. However, a win in court is not guaranteed, and if you lose, that's probably the end of the line, and would also show the industry that such terms are NOT illegal under UK law, and this could result in such terms becoming more widespread.

Presumably, the casino has received legal advice from it's own team that this term is legal in the UK despite the fact that consumer protection laws appear to suggest otherwise.

 

[ugaboga]

Good luck Player82. I hope you can win and it would be a victory for all players. The term is blatantly roguish in my opinion.

 

[spintee]

Why don't you set up a little bit of funding for your court case? I am sure us players will donate even it its a few quid, It will add up and will benefit us all in the long run, Also if there is a bit of fuss about it than hopefully the Industry will listen,

 

[Jono777]

I think that before much longer we are going to need some form of 'Gamblers Union'

Players will need their own set of T & C's before much longer and some (not all) casinos need to realise they cannot do 'What they want, When they want',

I would have thought with the continued growing of competition within the industry, casinos would be more inclined to play ball and actually want to keep their customers happy not piss them off!

Sure there are dodgy players as well as dodgy casinos and dodgy terms but what about the genuine guys???

 

[Vegasbum]

I have probably heard of a 100 cases over the years on Casinomeister where people have threatened to take a casino to court. Of those 100 cases not one ( that I can remember) have ever come back on here and said they won. The reason is no one actually take the casino to court. All talk and no action. Casinos recognize these actions as such and have little fear of actually going to court. Courts are expensive.

Player82, prove me wrong...please