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Lost Money in Freeroll misdirection

Discussion in 'Casino Complaints - Non-Bonus Issues' started by zbrent, Feb 27, 2010.

    Feb 27, 2010
  1. zbrent

    zbrent Dormant account

    Location:
    B.C. Canada
    Hi.
    I had a problem at a casino. It is probaly my fault but at the same time probally not.
    I was playing Black jack freeroll. When the ten hands were finished I thought there was another level to play , so I clicked the" Play Single Player " Button. Thinking it was another free play blackjack i played a $50 Bet. I lost so I played another $50 Bet. but This time it said I didn't have enough money. Thats when i realized that I was playing with real money.

    Now I know that the casino probally won't give me my money back but I do think they should. There was no warning that you are going out of free play and into the real money. This was also the first time I played the black jack. I looked at the free roll slots same thing there no warning that you are going into real money.
    I just think its misleading.
    Here is the screen shot in Black jack.
    Any Ideas. Probally my loss. But I just thought I would ask for my money back or my deposte I am waiting for results.
     
  2. Feb 27, 2010
  3. Roanan

    Roanan Banned User - abusive flamming - misogynist

    Occupation:
    Geek
    Location:
    Langley, BC...in Canada, eh?
    Even though the tournaments are free, you still have to play them from 'real money' mode.

    If you try to register or play from fun mode, it won't let you.
     
  4. Feb 27, 2010
  5. zbrent

    zbrent Dormant account

    Location:
    B.C. Canada
    Yes I know. I should of explained it. I was in real money. I went and played a free roll tournament. Than I went to play the single player think I was still in free roll . Thanks
     
  6. Feb 27, 2010
  7. Roanan

    Roanan Banned User - abusive flamming - misogynist

    Occupation:
    Geek
    Location:
    Langley, BC...in Canada, eh?
    Lesson learned...comp points earned ;)

    You won't get your money back though.





    ..but you might be able hear them laughing when they read your email, if you listen carefully.
     
  8. Feb 27, 2010
  9. zbrent

    zbrent Dormant account

    Location:
    B.C. Canada
    I know my lessoned learned but don't you think there should be somekind of print warning you.
     
  10. Feb 27, 2010
  11. Roanan

    Roanan Banned User - abusive flamming - misogynist

    Occupation:
    Geek
    Location:
    Langley, BC...in Canada, eh?
    Typical casino warnings:

    'Are you sure you want to exit?'
    'Are you sure you want to withdraw?'
    'You are in play money mode. Wouldn't you rather play for real money'

    etc....



    You'll NEVER see 'Are you sure you want to make that bet?' :rolleyes:
     
  12. Feb 27, 2010
  13. zbrent

    zbrent Dormant account

    Location:
    B.C. Canada
    I wasn't in play money mode. I was playing slots in real mode I just wanted to play one of microgaming free roll tounaments.
    After you have finished you do have a choice in slots to play 3 times more by puting real money in. But in Black jack its diffrent. Any ways there is no warning.
     
  14. Feb 27, 2010
  15. Roanan

    Roanan Banned User - abusive flamming - misogynist

    Occupation:
    Geek
    Location:
    Langley, BC...in Canada, eh?
    Sorry, but there never will be a warning.

    They give you all you need to know when you're in practice play (the first two) or real $ mode (picture 3)
     
  16. Feb 27, 2010
  17. zbrent

    zbrent Dormant account

    Location:
    B.C. Canada
    How many times do I got to tell you. I was not in practice mode. I was playing with my money out of my bank with instadebit.
     
  18. Feb 27, 2010
  19. zbrent

    zbrent Dormant account

    Location:
    B.C. Canada
    Those screen shot at the beginning was from the casino real money mode.
     
  20. Feb 27, 2010
  21. zbrent

    zbrent Dormant account

    Location:
    B.C. Canada
    Only thing is it was in a freeroll tournament
     
  22. Feb 27, 2010
  23. zbrent

    zbrent Dormant account

    Location:
    B.C. Canada
    This is in a real money account. But with free rolls tournaments.
     
  24. Feb 27, 2010
  25. SlotMonster

    SlotMonster SoftSwiss Representative webmeister

    Occupation:
    Manager
    Location:
    Somewhere in eternity
    After the first hand in Real Money didn't you notice that your Real Money balance decreased? :what:
     
  26. Feb 27, 2010
  27. zbrent

    zbrent Dormant account

    Location:
    B.C. Canada
    Only after I bet again and I didn't have enough money. Than I noticed I was Playing for real. It was a good thing I didn't have $100's
     
  28. Feb 27, 2010
  29. maphesto

    maphesto Ueber Meister CAG MM webmeister

    Location:
    Sweden
    @zbrent

    I am sure Roanan has understood everything. I think that everyone who reads the thread understands.

    Its you who misunderstand Roanan.

    There two modes:

    *Real money mode (you play and can win real money)
    *Play money mode (you play for fun and cant win real money)

    All tournaments are in the real money mode. This is why we all understand what happened to you.

    When the tournament was over you clicked on "play single player" and thought it was another round in the tournament.

    Then you continued with 50$ bet and lost your own money.

    [​IMG]

    Its annoying enough when you by mistake click on "bet max" on slots. :mad:

    There is no mistake by Microgaming that all these things happen.

    The casinos offer free tournaments for a reason. You might find it interesting to continue play with your own money.

    However, you made the mistake! I can really not see why the casino would give money back.

    Single player means something that is NOT several players as in a tournament.
     
    Last edited: Feb 27, 2010
  30. Feb 27, 2010
  31. zbrent

    zbrent Dormant account

    Location:
    B.C. Canada
    I know I probally won't get my money back. I will try and see.
    I am just saying that there should be somekind of warning that you are going back into your real account before you start clicking. And by clicking max bet in slots is totaling different its says that you are clicking max bet. Not a blank button.
    The" play in single mode" has no warning. Its just the first time I played in black jack so it won't happen again. Only for new people maybe it could happen. Also with to much beer.
     
  32. Feb 27, 2010
  33. gloria460

    gloria460 Meister Member

    Occupation:
    nurse
    Location:
    Florida
    I agree with you zbrent. When the blackjack tourney is over it doesn't take you back to the screen that says you finished in so and so place it leaves you in blackjack mode and allowing you to think that you are still in the tourney.

    I almost made that mistake but luckily didn't have enough money in my account and that's the only way that I knew the tourney was over. It is designed this way and the members here know what you are talking about.
     
  34. Feb 27, 2010
  35. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
  36. Feb 28, 2010
  37. zbrent

    zbrent Dormant account

    Location:
    B.C. Canada
    Makes me feel a little better that I'm not the only one. I only lost $50 good thing I didn't have more. If this is an intentional trap than something should be changed at these casino's to warn you that you are using your own funds.
     
  38. Feb 28, 2010
  39. De Beuker

    De Beuker Senior Member

    Occupation:
    Production
    Location:
    Netherlands
    I can only agree with you, its very confusing, especially for new players.
    The button should say 'play for real' or something like that, not single player.

    But no chance on a refund I'm afraid, the casino will say that you could have won the hand.. :(
     

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