looks like circlebet stole my money

pokerpetje

Dormant account
PABnononaccred
Joined
Jan 25, 2014
Location
amsterdam
hello
at 22-1-2014 i registered at circlebet and contact the support team about a first deposit bonus.
it was not clear what the bonus was,so i asked.
here is my mail to circlebet support ,there is no live help.

hello
i just registered and on the site i see :
enjoy our cassino bonus
use bonus code :CASINO100
deposit €200 get €400 to play with

but by promotions i see:
Casino: 100% up to €100

Enjoy our 1st deposit bonus 100% up to €100 when you use the bonus code SLOTS100

is the code CASINO100 : deposit €200 get €400 to play with

best marcel



After 10 min i got response of circlebet.

Dear Marcel,

That is a mistake. The person that is in charge of the web content hasn't updated it. We will now.

Since you have noticed it before us, we will provide you with that bonus.
Please, go ahead with your deposit and we will manually credit your 200€ bonus. Just drop us an email when you do it.

Best,
CircleBet Team


So that was nice .
i start playing and the next day i could not see on the site how mutch i wager so i mail them again .

2014/1/23 m <[email protected]>

hi
can you tell me how much i have to wager my bonus and how i can check how i,m doing with my wager.
best marcel

i got an answer i 5 min :

Dear Marcel,

You have wagered € 4773.55 and you need to wager € 14000.0. Unfortunately that is a feature or platform doesn't provide at this moment, but we hopefully will soon. In the meantime, please, don't hesitate to ask us any time you would like to know.

Kind regards,
CircleBet Team


later that day i wanted to know how i was doing so i mail again and again 5 min for a answer.

Dear Marcel,

Yes you had. However, our gaming control department has just contacted us explaining that you broke one rule of the bonus terms and conditions which states that maximum bet per spin allowed is 4.5 €. They say you place several bets on 5€.

Kind regars,
CircleBet Team



i checkt before i start playing and the bonus conditions states that maximum bet per spin allowed is 5 €.

6.8 While wagering with casino bonus money maximum bet per spin is €5 at our Casino. Should a player bet more than €5 per spin then the winnings from such bets and the entire bonus including any other winnings will be forfeited and will not count towards the wagering requirement


i have mailt about 6 times and i get no more response and i can not withraw my 360eu.

it looks like they just took my money :mad:



best
marcel
 

pokerpetje

Dormant account
PABnononaccred
Joined
Jan 25, 2014
Location
amsterdam
Perhaps you could try submitting a PAB? See the faq here:
https://www.casinomeister.com/forums/help/pab-rules/

Sounds like all around a pretty poorly run/shady casino, you should check out the accredited list here for some better options.

Edit: Looks like KK beat me to the punch by a few minutes

ty i will check the kk
it,s a bit hard to find my way around here seems my english is not that good ;)
 

tryme

New Member
webmeister
PABnononaccred
Joined
May 26, 2011
Location
Kent, UK
This Circlebet lot sound completely incompetent. Hopefully Max and the Pitch a Bitch system will help you get your money, though.

Oh, and by the way, welcome to the forums! Stick around - there's plenty of good stuff here.
 

pokerpetje

Dormant account
PABnononaccred
Joined
Jan 25, 2014
Location
amsterdam
im waiting for a response from the Pitch a Bitch hope to get my money.
but most important is that peopleare warned.

best
pokerpetje
 

maphesto

Dormant account
Joined
Jun 5, 2009
Location
Sweden
im waiting for a response from the Pitch a Bitch hope to get my money.
but most important is that peopleare warned.

best
pokerpetje

You are not supposed to post about your issue more in the open forum once you files your PAB. If you do, you can jeopardize it completely. This is an advice, I have seen many players lose their case when they continue to post about it and warn other players. Be quiet about it until it's settled! ;)

If you wonder about your case you ask maxd in private! That's how it's done if you want your PAB to be successful. :thumbsup:
 

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
Joined
Aug 25, 2004
Location
Bexhill on sea, England
im waiting for a response from the Pitch a Bitch hope to get my money.
but most important is that people are warned.
Please be patient about this - Max (the PAB guy) will probably be in London all next week at 2 major Online Gaming events, and I doubt he will have the time to look at any PAB stuff at all. But he will get there in due course.

KK
 

maxd

PAB (Complaints) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
The PAB was first submitted to the casino on 12 Feb. Thus far the casino people have not responded, afaik. That process continues in the hope that they get their s**t together and reply. If not ... :axeman:
 

maphesto

Dormant account
Joined
Jun 5, 2009
Location
Sweden
CircleBet is a brand of WL Services N.V. a company registered in Curacao. Address: Wilhelminalaan 13, Curacao, registered under number 124926 (0) and operates under the License No. 1668/JAZ issued to Curacao eGaming, Authorized and Regulated by the government of Curacao.

Well, then we have to check if WL Services N.V. have other properties, and they have:

Outdated URL (timeout)

xxxwww.falconbet.com

xxxwww.betspinwin.com

xxxwww.betngo.com

xxxwww.nederbet.com (according to their license, this is the "mothership")

xxxwww.nordeanbet.com

xxxwww.pointcasino.com

IMO, when White Label's are dodgy, head for the mothership! They have to show some decency. Rogue them all otherwise!
 
Top