Bonus Complaint LocoPanda

[dreamguardian1]

Ok, so i am calling these guys out on this.

They have blocked me from using my comp points and for four months now have ignored all emails about it. There is no argument that I used my comp points 3-4 times, heck i was the one depositing the money I earned the comp points. I never used any other bonuses, deposit or otherwise other than that. I now have almost 1,500 comp points saved and cant use any. A copy and paste of their email is attached. I have continually responded and sent new messages with not reply at all. There rules say nothing about comp bonus usage and its not illegal. I know sometimes they dont like it when you use it too much but even then its not wrong.

"A management decision has been made to block this account from using bonuses. This decision may be reviewed at a later time."

Finance Department"

 

[Tirilej]

If you never have used any bonuses I don't get why you can't get your comps.
Did they gave you any reason for bonusbanning you?
Do you play at their sistercasinos too using bonuses or...?
Strange it is. Usually these kind of casinos just get customers who wants big bonuses, so I don't understand why you play there at all.

 

[KasinoKing]

They have blocked me from using my comp points and for four months now have ignored all emails about it. There is no argument that I used my comp points 3-4 times, heck i was the one depositing the money I earned the comp points. I never used any other bonuses, deposit or otherwise other than that.

This sounds totally wrong to me.
If you could PM me your casino username I will see if I can find out what's going on here.

KK

 

[Deanna]

I don't understand this either. Plus I don't think I've ever lumped comp points and using "bonuses" together. Interesting.

 

[dreamguardian1]

Follow up

I dont understand why either. Makes no sense to me at all. No i dont play at any of their other casinos.

Here is a copy of my winnings with them and i only deposit $50.00 at a time and only bet $1.00 spins. It was after i won that they blocked me from using my comps but i never use any other bonuses including deposit. They have no problem taking my deposits or paying out my winnings just wont let me use my comps and its not a violation of their rules and when i call them they never answer why just say "management decision". I dont understand penalizing a player for winning considering i am only sightly ahead of them.

Over the time i have been with them i have bet a little over 3-4K and only won around 2.5 k so they are ahead(taken out). Not to mention the fact that comps are based off of your deposits that you put the money in. Current comp balance is 1,196

"This account was excluded from this Promotion. Please call customer service
for more information on coupon availability."

 

[dreamguardian1]

sent

This sounds totally wrong to me.
If you could PM me your casino username I will see if I can find out what's going on here.

KK

Sent it to you via pm, sorry takes me so long to respond back, but my days are hectic.

 

[dreamguardian1]

And the drama continues with LocoPanda. I am one day away from moving this to PAB.

Finance LP via yahoo.com

Nov 14 (7 days ago)

to me

Dear Brian,

We would like to acknowledge that we have received your request and will notify you by email when comp points are redeemed.

Correction: I moving this to PAB. Enough already

Kind Regards,

Finance Department
LocoPanda Casino


From: dreamguardian [mailto:[email protected]]
Sent: Wednesday, November 14, 2012 7:25 PM
To: [email protected]
Subject: COMP POINTS-CALLED TWICE-RESPOND



This email needs a response. over the past 9 months, i have called emailed and gotten Casinomeister involved. Your company told them and me that if i called I could use my comp points. I have called and continually get the run around. Either authorize use of my comp points or you can trust that complaints much higher up will be sent.

 

[Nifty29]

And the drama continues with LocoPanda. I am one day away from moving this to PAB.

Finance LP via yahoo.com

Nov 14 (7 days ago)

to me

Dear Brian,

We would like to acknowledge that we have received your request and will notify you by email when comp points are redeemed.

Correction: I moving this to PAB. Enough already

Kind Regards,

Finance Department
LocoPanda Casino


From: dreamguardian [mailto:[email protected]]
Sent: Wednesday, November 14, 2012 7:25 PM
To: [email protected]
Subject: COMP POINTS-CALLED TWICE-RESPOND



This email needs a response. over the past 9 months, i have called emailed and gotten Casinomeister involved. Your company told them and me that if i called I could use my comp points. I have called and continually get the run around. Either authorize use of my comp points or you can trust that complaints much higher up will be sent.

Well it is the kind of crap customer treatment one expects from this group.

I mean, what do you expect from a place that pays $500 instalments that take 10 days just to process?

Why anyone promotes them is beyond me....they're doing a disservice to their players IMO.

So, the value of the comps is $15? Or $1500? Either way, it tells you something else about how much they care about their customers. Still, as long as affys see a dollar in it, they'll keep spruiking them. If I were you I would post it anywhere and everywhere.

 

[maxd]

And the drama continues with LocoPanda. I am one day away from moving this to PAB.

PAB received. Please do us and yourself a favour: ensure that you have read the Pitch-A-Bitch FAQ. Among other things the FAQ details your responsibilities in this process, ignoring them will jeopardise and/or scuttle your PAB.

 

[dreamguardian1]

Hi Max,

Yep i read the entire faq, and have the email threads from Locpand and the emails with Kasinoking who also at one point got involved. I have since submitting it stepped back and allowed the process to go forward.

 

[zaalouk29]

loco panda is a shady place in my opinion..wouldnt recomend it with fake money

 

[dreamguardian1]

As of this morning i received an email and can confirm that my Comp points have been reissued. After checking i found that i am still blocked from the promotion overall they just allowed redemption of them with the following email. As to the posting by member, i actually had never had a problem with them before the comp point issue, had won huge jackpots with them, which is when the problem with the comp points came up. As a honest player i expect only the same from the casino's and players should not be penalized for winning. That said, once comp points are used i will not be staying with them but sticking with CWC. Thanks for all your help casinomeister.

Dear Brian,

Please be informed that your comp points have been redeemed

Kind Regards,

Finance Department
LocoPanda Casino

 

[same_old]

Why does it feel like some places will try and do the dodgy on what THEY think is an uninformed player who doesn't know to push an issue or think they are a member at a place like casinomeister. I mean this sounds like they literally tried to rip this player of his comp points but as soon as Max and B get involved they do a 180 and give the man his comps. In one aspect it goes to show you how much weight Casinomeister has in the online gaming world but the other side of this coin is how many people that DONT know about casinomeistger get ripped off by these types of casino's.

It's obvious this casino was caught out and they SHOULD be penalized to the fullest extent for this. a MASSIVE do NOT recommend this place should be inorder.

Makes me feel good when a player is A-LOT smarter/informed than the casino realizes and the casino then eats humble pie.

Good on you dreamguardian

 

[vinylweatherman]

For once, they get a player who does not use any bonuses, and they treat him like the worst kind of "bonus abuser". Surely they had a jewel of a customer, one that did NOT need to be bribed repeatedly with huge bonuses in order to get them to deposit.

I think this tells us what the TRUE nature of their bonuses are. They are a trap, not a perk, and a player has a significant ADVANTAGE when playing only with their own money, and this is the "abuse" that has gotten them all hot under the collar.

The OP states that they had already won some "huge jackpots", but of course most players using bonuses would not be able to just walk off with these jackpots, they would either give it all back via WR, or have the jackpot sliced due to max cashout restrictions. In effect, bonus players do not take these big jackpots out of the system they merely recirculate them. Non bonus players however, can walk off with such jackpots in their entirety as soon as they are hit. This is not what was intended - they are not supposed to leave the system, they are artificially inflated as a lure to pull in deposits from players who fall for the bonus trap. If you are playing games with inflated jackpots, but none of the usual bonus restrictions, you are effectively getting a higher RTP than intended, possibly over 100%.

The mess around was designed to piss the player off so that they would leave, there is no other reason to make such a big fuss over a mere 1000 or so comp points, usually worth around $10.

This is of course, Loco Panda, so can be expected.

Virtual casinos have the rather odd explanation of abuse which is "players should never have to deposit without a bonus, in fact, depositing without a bonus in itself can be considered bonus abuse where a player has claimed bonuses on previous deposits". it seems Loco Panda have similar views to Virtual on bonuses, and they are both talking bollocks.

 

[dreamguardian1]

For once, they get a player who does not use any bonuses, and they treat him like the worst kind of "bonus abuser". Surely they had a jewel of a customer, one that did NOT need to be bribed repeatedly with huge bonuses in order to get them to deposit.

I think this tells us what the TRUE nature of their bonuses are. They are a trap, not a perk, and a player has a significant ADVANTAGE when playing only with their own money, and this is the "abuse" that has gotten them all hot under the collar.

The OP states that they had already won some "huge jackpots", but of course most players using bonuses would not be able to just walk off with these jackpots, they would either give it all back via WR, or have the jackpot sliced due to max cashout restrictions. In effect, bonus players do not take these big jackpots out of the system they merely recirculate them. Non bonus players however, can walk off with such jackpots in their entirety as soon as they are hit. This is not what was intended - they are not supposed to leave the system, they are artificially inflated as a lure to pull in deposits from players who fall for the bonus trap. If you are playing games with inflated jackpots, but none of the usual bonus restrictions, you are effectively getting a higher RTP than intended, possibly over 100%.

The mess around was designed to piss the player off so that they would leave, there is no other reason to make such a big fuss over a mere 1000 or so comp points, usually worth around $10.

This is of course, Loco Panda, so can be expected.

Virtual casinos have the rather odd explanation of abuse which is "players should never have to deposit without a bonus, in fact, depositing without a bonus in itself can be considered bonus abuse where a player has claimed bonuses on previous deposits". it seems Loco Panda have similar views to Virtual on bonuses, and they are both talking bollocks.

Well, after i logged into the account, i saw that they had blocked coupons blocked comps everything. Naturally i never used coupons for them only my comp points and even after they got the casino restarted did i try to use one coupon the welcome back one they sent which is how i discovered the newest issue so apparently it looks like because i complained, they said ok fine we will block all bonuses. I said thats ok, im fine and sent a firm email saying CLOSE MY ACCOUNT, I am done. Copy of which is enclosed.

"dreamguardian <[email protected]>

Dec 13 (3 days ago)

to Finance
After using my comp-points today, i noticed that my account was ALSO exclused from doing coupons including the WEREBACK 45 and still compoints. I want this account CLOSED. EFFECTIVE IMMEDIATELY. I am tired of the runaround with your company and i have good accounts with other companies, i dont need nor do I want the drama with your company any further. If you continue to penalize players for winning, you wont have any. I was and continue to be a good and honest player. You guys can play your games with someone else becaues my accounts with other casino's are better and they have customer service who actually cares about their clients. It took me getting casinomeister involved for you guys to even restore them after almost a year that is not acceptable and neither is what you are doing to your players. I thank god that there are places and people like casinomeister around who are honest and have a level of integrity that your company apparently does not have. If you do not close this account effective immediately you can count on my attorneys making sure this account gets closed.

 

[dreamguardian1]

Why does it feel like some places will try and do the dodgy on what THEY think is an uninformed player who doesn't know to push an issue or think they are a member at a place like casinomeister. I mean this sounds like they literally tried to rip this player of his comp points but as soon as Max and B get involved they do a 180 and give the man his comps. In one aspect it goes to show you how much weight Casinomeister has in the online gaming world but the other side of this coin is how many people that DONT know about casinomeistger get ripped off by these types of casino's.

It's obvious this casino was caught out and they SHOULD be penalized to the fullest extent for this. a MASSIVE do NOT recommend this place should be inorder.

Makes me feel good when a player is A-LOT smarter/informed than the casino realizes and the casino then eats humble pie.

Good on you dreamguardian

What is amazing about this is that i didnt even know all of the rules about casino's until i signed up for Casinomeister and began to read the forums. What was surprising was when they tried to give Bryan the run around saying no user with that username and i sent him screenshot of my username as well as the emails, then gave him the runaround. I feel bad that i have to close the account with all the help that both Max and Bryan provided me in getting my comp points finally redeemed but i figure it is not worth the drama of having more issues from them if its best avoided with using more reputable casino's and yes I agree with my fellow casinomeister's that they should be listed is not recommended.

 

[dreamguardian1]

For once, they get a player who does not use any bonuses, and they treat him like the worst kind of "bonus abuser". Surely they had a jewel of a customer, one that did NOT need to be bribed repeatedly with huge bonuses in order to get them to deposit.

I think this tells us what the TRUE nature of their bonuses are. They are a trap, not a perk, and a player has a significant ADVANTAGE when playing only with their own money, and this is the "abuse" that has gotten them all hot under the collar.

The OP states that they had already won some "huge jackpots", but of course most players using bonuses would not be able to just walk off with these jackpots, they would either give it all back via WR, or have the jackpot sliced due to max cashout restrictions. In effect, bonus players do not take these big jackpots out of the system they merely recirculate them. Non bonus players however, can walk off with such jackpots in their entirety as soon as they are hit. This is not what was intended - they are not supposed to leave the system, they are artificially inflated as a lure to pull in deposits from players who fall for the bonus trap. If you are playing games with inflated jackpots, but none of the usual bonus restrictions, you are effectively getting a higher RTP than intended, possibly over 100%.

Club World Casinos have been very good to me (lots of money won), and yes i have lost some. But it has all been done fairly and honestly on both sides and i have the expectations of nothing more and nothing less. Some days i am luckier than others, its the way it goes.

The mess around was designed to piss the player off so that they would leave, there is no other reason to make such a big fuss over a mere 1000 or so comp points, usually worth around $10.

This is of course, Loco Panda, so can be expected.

Virtual casinos have the rather odd explanation of abuse which is "players should never have to deposit without a bonus, in fact, depositing without a bonus in itself can be considered bonus abuse where a player has claimed bonuses on previous deposits". it seems Loco Panda have similar views to Virtual on bonuses, and they are both talking bollocks.

I just noticed the other part to your posting. But YES, players who do not use bonuses are at a somewhat better advantage IMO< there is no playthrough amounts, the money you win or lose is your own and the comp points earned you have earned by your own money. The offset some players will say is there is less chance to win, but i have done the math over and over and by the time you do the playthrough amounts plus they remove any "Free" plays you really havent won anything. If you are just playing for fun then you shouldn't deposit money. As someone who plays, I play honestly and expect the same from the casino, it is my choice not so use bonus coupons. I do use some bonus coupons for CWC, but those are one I earned by playing and depositing. And i never deposit until after i have used my daily bonuses. I do so well that All Stat sent me $150.00 monthly bonus in addition to the daily deposit bonus i get from All Star and Buzzlluck. I use it and then deposit if i lose, if i win i know they will take thhe $150 back but anything else is mine long as i made the playthrough. To me is too much to go through. Just deposit and play. Win or Lose

 

[Mike Ramirez]

this is enough for me to never play with real money at Loco Panda!!

thank you for the information!

 

[dreamguardian1]

Obviously they missed the memo. Just got this. i have already deleted their entire game from my system. I wouldnt be a player there now if they paid me

dreamguardian <[email protected]>

1:23 AM (5 minutes ago)

to Finance
Obviously you missed the memo CLOSE MY DAMN ACCOUNT. Also, i am posting this email on casinomeister. I am making sure that everyone knows that your company is a scam. You exclused my account from redeeming comp points after i hit a big win, then after 12 months of complaining and getting Casinomeister involved you redeem my comp points and then you restrict me from also using coupons. WHICH I DONT USE< but thats not the point, point is your casino is a sham and you lost an honest good customer. If the account is not closed as per my original email to finance i will file a legal motion to make sure it gets closed and use every legal and congressional remedy i know.


On Wed, Dec 19, 2012 at 1:01 AM, Finance LP <[email protected]> wrote:

Dear Brian,



Due to a management decision your account has been Excluded from Redeeming Coupons.

Also note that the decision was made by management and unfortunately, I do not have further insight into this matter.



The decision can be reviewed at a later date, but for now the exclusion remains.



However, a benefit now, is that your deposits are no longer tied to any exclusions or restrictions of games or being tied to a playthrough; any gains that you make you can immediately submit a request to withdraw instead of having to play it back in to meet requirements of bonuses.



Thank you for being a valued customer and we look forward to a continued relationship





Best Regards,



Finance Department,

LocoPanda Casino

 

[vinylweatherman]

Obviously they missed the memo. Just got this. i have already deleted their entire game from my system. I wouldnt be a player there now if they paid me

dreamguardian <[email protected]>

1:23 AM (5 minutes ago)

to Finance
Obviously you missed the memo CLOSE MY DAMN ACCOUNT. Also, i am posting this email on casinomeister. I am making sure that everyone knows that your company is a scam. You exclused my account from redeeming comp points after i hit a big win, then after 12 months of complaining and getting Casinomeister involved you redeem my comp points and then you restrict me from also using coupons. WHICH I DONT USE< but thats not the point, point is your casino is a sham and you lost an honest good customer. If the account is not closed as per my original email to finance i will file a legal motion to make sure it gets closed and use every legal and congressional remedy i know.


On Wed, Dec 19, 2012 at 1:01 AM, Finance LP <[email protected]> wrote:

Dear Brian,



Due to a management decision your account has been Excluded from Redeeming Coupons.

Also note that the decision was made by management and unfortunately, I do not have further insight into this matter.



The decision can be reviewed at a later date, but for now the exclusion remains.



However, a benefit now, is that your deposits are no longer tied to any exclusions or restrictions of games or being tied to a playthrough; any gains that you make you can immediately submit a request to withdraw instead of having to play it back in to meet requirements of bonuses.

Thank you for being a valued customer and we look forward to a continued relationship





Best Regards,



Finance Department,

LocoPanda Casino

WTF are they smokin'

You didn't claim boni to start with, so there was no reason to piss you off by excluding you from something you never use. Had they just kept quiet, you would still be playing there.

However, given that they DID make this decision, they clearly had an issue with your playing style, so what's to say that another sanction won't come along, such as blocking your account without notice and come up with some BS about you using "a system to beat the house" when playing with your own money and STILL voiding payment.

It seems they are determined NOT to close your account, even when you threaten legal action to force them to.

Keep an eye open for them selling your details to related casinos, or even to spammers in general. They may also send you another "bait and switch" offer to get you back, which they will deny on the grounds that management have banned your account from receiving bonuses.

 

[rena35]

This is crazy and exactly to be expected from a group with so many system issues back to back.Gl on your game play and thanks for the posts.I will defiantly not deposit at their casinos.

 

[dreamguardian1]

And now its getting out of control. Max, Bryan can this cause me problems with other Casino's?

Finance LP

6:01 AM (8 hours ago)

to me

Dear Brian,

Due to an administrative decision and security reasons your account has been deactivated, your deposits refunded to your credit card and your playable balance reset.

It may take up to 10 business days for the refund to appear on your account. Therefore, we kindly ask you to keep in touch with your card issuer to acknowledge the exact date when the funds will appear on your account.

Best regards,

Finance Department
Loco Panda Casino




dreamguardian <[email protected]>

2:07 PM (0 minutes ago)

to Finance
Umm,,

NO there is no administrative decision and security reason and no money has been deposited. I requested the account be closed so there is NO SECURITY issue.

You are just digging your graves deeperr

 

[dreamguardian1]

I a very concerned about the "refund of deposits" thats a lot of money, i mean A LOT and a huge concern atm this was not requested at all. The money was deposited and played fairly so that should not be an issue, whether won or lost it was done legitimately. I only requested them to close the account for them causing drama. They are making this worse than it has to be.

Looking back over the year i was with them before deposits happened this total's almost $5,000 in deposits. $8,650.00 won. No deposit have been made since i Casinomeister helped me redeem my earned comp points. I used the comp points and got the hell out of dodge.

Just to be safe I emailed Karolina and Tom at CWC to make sure this will not affect my account with them.

I recommend at this point placing LOCOPANDA AKA GRAND PARKER Casino as more than a not recommended.

 

[dreamguardian1]

I have sent an email complaint to grandparker themselves. Email enclosed. I need to track every correspondence with them.

LOCOPANDA COMPLAIN
dreamguardian <[email protected]>

2:50 PM (0 minutes ago)

to support
Good Morning,

I am emailing your main company about my complaint with LOCOPANDA. I was a good customer for a few years, then they blocked my account from using comp points, 9 months of emailing and no response nothing about why. So i got CASINOMEISTER involved and they got them redeemed. However, right after that i was also blocked from coupons and comps. While i never use bonuses other than what i earn by depositing myself, it is the moral's and ethics of this which is a problem for me. I expect casino's to be as honest as they players and when discovered that LOCOPANDA was not being that i requested the account closed.

The then sent me an email saying this was a security issue and administrative and the account was to be closed and deposits refunded. This was not requested. I requested the account be closed due your one of your companies not being forthright and honest and i NEVER requested any monies refunded. The monies were won or lost fairly. I wish for a reversal of this companies decision and that the account be changed to "closed at request of the customer".

I have every email thread on this and i want your company to do what is right.

Brian Domitrovich
Username
dreamguardian1

locopanda

 

[dreamguardian1]

All i can say at this point is they gotta be smoking crack.

dreamguardian <[email protected]>

7:08 PM (2 minutes ago)

to Finance
WTF< are you people delusional. They got involved because you guys screwed up and you continue to screw up.

On Thu, Dec 20, 2012 at 7:00 pm, Finance LP <[email protected]> wrote:

Dear Brian,

Apparently, because you got casinomeister involved in your account is why this is a security issue. You gave them your username and that is prohibited by our terms and conditions.



Best regards,

Finance Department
Loco Panda Casino

 

[dreamguardian1]

Just to keep everyone in the loop. I did submit a PAB on this with Max several months ago, but i never got his email so when I followed up with him via online here we got it fixed and updated the PAB to show the crap they tried to pull. While there may not be anything that Max can do, we are at least making it known that players are not going to tolerate being screwed over, lied to etc. I thank Max and Bryan for all of their hard work to keep the casino's and the player's honest.

Hugs

 

[Slotster!]

Why does it feel like some places will try and do the dodgy on what THEY think is an uninformed player who doesn't know to push an issue or think they are a member at a place like casinomeister. I mean this sounds like they literally tried to rip this player of his comp points but as soon as Max and B get involved they do a 180 and give the man his comps. In one aspect it goes to show you how much weight Casinomeister has in the online gaming world but the other side of this coin is how many people that DONT know about casinomeistger get ripped off by these types of casino's.

I mentioned this in another thread. That's exactly it.

There must be loads of places out there that pull all sorts of stunts, and mostly get away with it.

 

[The Dude]

Warning Signs:

https://www.casinomeister.com/casino-awards/year-2012/

 

[Slotster!]

Warning Signs:

https://www.casinomeister.com/casino-awards/year-2012/

Why not try our sister casino, MentalLlama?

Ridiculous.

 

[laneace44]

Wow, glad I saw this. I will surely be staying away from LocoPanda now, that's really messed up. Is it normal for a casino to not allow a user to post their username in a forum?

 

[Tirilej]

Wow, glad I saw this. I will surely be staying away from LocoPanda now, that's really messed up. Is it normal for a casino to not allow a user to post their username in a forum?

Why we shouldn't post it is for our own safety, not the casino, so that is just one made up rule.

Remember that there are more casinos in that group, and they are probably just the same.
Not trustworthy in my eyes.

 

[dreamguardian1]

Why we shouldn't post it is for our own safety, not the casino, so that is just one made up rule.

Remember that there are more casinos in that group, and they are probably just the same.
Not trustworthy in my eyes.

Well that was just the icing on the cake so to speak, the entire drama started when they blocked my account from comps and refused to give me an answer as to why which is when I had had enough and brought casinomeister in. I only posted my username once they closed the account and claimed violations which was not true and casinomeister under PAB terms was going to need proof that this was going on, the only way to do that was to post their own emails. The only way this was going to get resolved was to bring Casinomeister in on it and to make other players aware of the issues with them so they dont get screwed over. As an honest player i expect the same from the casino i dont care if they are located in Timbuktu.

 

[KasinoKing]

Tomorrow I will be at LAC and hope to see the people from this casino. If so, I will ask them what exactly went on in dreamgardian's case, cos right now I'm just confused!

KK

 

[Nifty29]

Tomorrow I will be at LAC and hope to see the people from this casino. If so, I will ask them what exactly went on in dreamgardian's case, cos right now I'm just confused!

KK

Well you have the email of the casino stating they won't pay because the player posted their username here....that should be enough to clear up any "confusion" I would think.

Are you going to reconsider promoting them based on this thread?

 

[mrmark21]

They remain determined to keep you as a player however deliberately make things hard for you? Not only is that just stupid, it's completely unethical business behavior.

 

[KasinoKing]

Well you have the email of the casino stating they won't pay because the player posted their username here....that should be enough to clear up any "confusion" I would think.

Where does it say they wont pay?
Unless I have missed something in my quick scan through the thread, the player had asked to have their account closed after using their comp points.
I don't think the player is owed any money by the casino.
@ Dreamgaudian: Do they owe you any cash?

KK

 

[Nifty29]

Where does it say they wont pay?
Unless I have missed something in my quick scan through the thread, the player had asked to have their account closed after using their comp points.
I don't think the player is owed any money by the casino.
@ Dreamgaudian: Do they owe you any cash?

KK

Well you're splitting hairs here.....comp points are EARNED via play and the player is entitled to them...they have no WR, and are the same as cash.

Anyhow, the most serious issue I would have as an affiliate is the disgraceful way in which DG has been treated....over what is a small amount of money. Experience tells me that if they do it to one, they will do it, and have done it, to another.

If your standards for promoting a casino are based solely on whether a cashout is paid or not.....then I guess I'm barking up the wrong tree, and I apologize for mentioning it. If they are also based on customer service and dispute resolution just as much (and they should be), then I don't understand why anyone would want to recommend them to their players.

 

[chuchu59]

Where does it say they wont pay?
Unless I have missed something in my quick scan through the thread, the player had asked to have their account closed after using their comp points.
I don't think the player is owed any money by the casino.
@ Dreamgaudian: Do they owe you any cash?

KK

The Finance dept. did say the disclosure of the username to casinomeister is a breach of their terms and which becomes a security issue. This paves the way for them to deny payment though they havent specifically said so yet. Loco Panda should be avoided for this reason alone.

 

[Nifty29]

Dreamguardian

Did the casino give you a specific reason for not re-opening your account?

Was it related to something in your past? Perhaps a chargeback or something like that? Casinos have very good databases for that kind of thing and it's easy to tell if there has been that kind of thing happening at another casino.

 

[vinylweatherman]

The Finance dept. did say the disclosure of the username to casinomeister is a breach of their terms and which becomes a security issue. This paves the way for them to deny payment though they havent specifically said so yet. Loco Panda should be avoided for this reason alone.

The odd thing is, far from denying payment, they say they are going to refund all past deposits to the card, even though they have paid winnings in the past based on this.

I suspect the "security issue" has nothing to do with the disclosure of the username, but more to do with the threat of "legal action", and they don't want the courts anywhere near this, hence they "bribe" the player by refunding all deposits back to the card, hoping the problem will go away. The fear may have something to do with UIGEA, and possible investigation into the processing pathways being used.

All this over a trifling 1500 comp points and a player who does not take, let alone "abuse", their huge offers.

I expect the comps were pursued on principle, not because of their worth. The casino should have realised this, made as little fuss as possible, and let the player lose the trifling sum back to the house. They could then have closed the account, and I doubt much fuss would have been made by the player as the earlier jerking around probably ensured they didn't want to come back in any case.

 

[Nifty29]

The odd thing is, far from denying payment, they say they are going to refund all past deposits to the card, even though they have paid winnings in the past based on this.

I suspect the "security issue" has nothing to do with the disclosure of the username, but more to do with the threat of "legal action", and they don't want the courts anywhere near this, hence they "bribe" the player by refunding all deposits back to the card, hoping the problem will go away. The fear may have something to do with UIGEA, and possible investigation into the processing pathways being used.

All this over a trifling 1500 comp points and a player who does not take, let alone "abuse", their huge offers.

I expect the comps were pursued on principle, not because of their worth. The casino should have realised this, made as little fuss as possible, and let the player lose the trifling sum back to the house. They could then have closed the account, and I doubt much fuss would have been made by the player as the earlier jerking around probably ensured they didn't want to come back in any case.

Ermmm...what?

Geez Vinyl. Every single issue in the forums doesn't have to be about "legal issues".

Where in this thread does it even suggest that the casino is trying to "avoid the courts". You have no idea why they refunded the deposits, but it seems pretty standard to me. You really do draw some long bows sometimes. Im sure the casino has it's own counsel who are legally trained and not backyard lawyers.


My information has it that there is more to this than meets the eye, and certainly has nothing to do with trying to avoid legal action.

 

[vinylweatherman]

Ermmm...what?

Geez Vinyl. Every single issue in the forums doesn't have to be about "legal issues".

Where in this thread does it even suggest that the casino is trying to "avoid the courts". You have no idea why they refunded the deposits, but it seems pretty standard to me. You really do draw some long bows sometimes. Im sure the casino has it's own counsel who are legally trained and not backyard lawyers.


My information has it that there is more to this than meets the eye, and certainly has nothing to do with trying to avoid legal action.

This seems far from standard to me. This was an issue about a small number of comps that resulted in the casino making a huge fuss. When the player closed the account they refused to do this at first, but no sooner does the issue get esclated to here, and possibly the PAB process, they refund ALL deposits, even ones they have paid out on in the past.

This is well away from standard, which would be to close the customer's account and that be the end of it. "Standard" is not volunteering the refund of thousands in deposits, it usually has to be the player asking for their return as part of the resolution of a dispute.

It was the OP that finally made this a "legal issue".

Dec 13 (3 days ago)

to Finance
After using my comp-points today, i noticed that my account was ALSO exclused from doing coupons including the WEREBACK 45 and still compoints. I want this account CLOSED. EFFECTIVE IMMEDIATELY. I am tired of the runaround with your company and i have good accounts with other companies, i dont need nor do I want the drama with your company any further. If you continue to penalize players for winning, you wont have any. I was and continue to be a good and honest player. You guys can play your games with someone else becaues my accounts with other casino's are better and they have customer service who actually cares about their clients. It took me getting casinomeister involved for you guys to even restore them after almost a year that is not acceptable and neither is what you are doing to your players. I thank god that there are places and people like casinomeister around who are honest and have a level of integrity that your company apparently does not have. If you do not close this account effective immediately you can count on my attorneys making sure this account gets closed.

to Finance
Obviously you missed the memo CLOSE MY DAMN ACCOUNT. Also, i am posting this email on casinomeister. I am making sure that everyone knows that your company is a scam. You exclused my account from redeeming comp points after i hit a big win, then after 12 months of complaining and getting Casinomeister involved you redeem my comp points and then you restrict me from also using coupons. WHICH I DONT USE< but thats not the point, point is your casino is a sham and you lost an honest good customer. If the account is not closed as per my original email to finance i will file a legal motion to make sure it gets closed and use every legal and congressional remedy i know.

.. and the following week we get:-

Dear Brian,

Due to an administrative decision and security reasons your account has been deactivated, your deposits refunded to your credit card and your playable balance reset.

It may take up to 10 business days for the refund to appear on your account. Therefore, we kindly ask you to keep in touch with your card issuer to acknowledge the exact date when the funds will appear on your account.

Best regards,

Finance Department
Loco Panda Casino

THIS is what it took for them to close the account. Before this, they REFUSED to close the account despite the OP asking for this to be done. Instead, they tried to convince the OP to play without bonuses, something he was doing in any case.

Now, they have a US player talking about getting their attorneys and congress involved to FORCE them to close the account. This scares them into not just closing the account, but refunding the deposits that broke UIGEA provisions, a refund the OP didn't ask for nor want, and does not believe appropriate given that the money was lost fairly.

Don't they know a BLUFF even when it bites them in the ass

Do they SERIOUSLY believe a US player is going to tell his congressman that he made deposits to an "illegal" online casino, and even if so, that the Congressman will have sympathy for the player. The most likely scenario is that such an appeal would give the FBI something to investigate in the form of a processing trail, and this could shut them down for good, and have the owners indicted.

We have already had testimony from US players who have sought help over dodgy online casinos, and in one case the result was a "tough luck" and "consider yourself lucky we didn't go after YOU as well as the processor concerned". The US authorities WANT people to get screwed over and not manage to get any redress, it will put them, and others, off playing online.

They also seem to believe that refunding the deposits will get them off the hook - it won't, UIGEA has already been broken, and they are still an "illegal" online casino taking US deposits from other players. They just wasted several thousands of "hush money", assuming of course that this wasn't just more BS.

The OP now has the upper hand, as they have been asked to contact the casino when the money arrives back on the card. The OP can therefore exact revenge by doing absolutely nothing, accepting that at last their account has been closed, and let Loco Panda go "Loco with worry" when they never hear back that the money has arrived on the card.

 

[Nifty29]

This seems far from standard to me. This was an issue about a small number of comps that resulted in the casino making a huge fuss. When the player closed the account they refused to do this at first, but no sooner does the issue get esclated to here, and possibly the PAB process, they refund ALL deposits, even ones they have paid out on in the past.

This is well away from standard, which would be to close the customer's account and that be the end of it. "Standard" is not volunteering the refund of thousands in deposits, it usually has to be the player asking for their return as part of the resolution of a dispute.

It was the OP that finally made this a "legal issue".





.. and the following week we get:-

Dear Brian,

Due to an administrative decision and security reasons your account has been deactivated, your deposits refunded to your credit card and your playable balance reset.

It may take up to 10 business days for the refund to appear on your account. Therefore, we kindly ask you to keep in touch with your card issuer to acknowledge the exact date when the funds will appear on your account.

Best regards,

Finance Department
Loco Panda Casino

THIS is what it took for them to close the account. Before this, they REFUSED to close the account despite the OP asking for this to be done. Instead, they tried to convince the OP to play without bonuses, something he was doing in any case.

Now, they have a US player talking about getting their attorneys and congress involved to FORCE them to close the account. This scares them into not just closing the account, but refunding the deposits that broke UIGEA provisions, a refund the OP didn't ask for nor want, and does not believe appropriate given that the money was lost fairly.

Don't they know a BLUFF even when it bites them in the ass

Do they SERIOUSLY believe a US player is going to tell his congressman that he made deposits to an "illegal" online casino, and even if so, that the Congressman will have sympathy for the player. The most likely scenario is that such an appeal would give the FBI something to investigate in the form of a processing trail, and this could shut them down for good, and have the owners indicted.

We have already had testimony from US players who have sought help over dodgy online casinos, and in one case the result was a "tough luck" and "consider yourself lucky we didn't go after YOU as well as the processor concerned". The US authorities WANT people to get screwed over and not manage to get any redress, it will put them, and others, off playing online.

They also seem to believe that refunding the deposits will get them off the hook - it won't, UIGEA has already been broken, and they are still an "illegal" online casino taking US deposits from other players. They just wasted several thousands of "hush money", assuming of course that this wasn't just more BS.

The OP now has the upper hand, as they have been asked to contact the casino when the money arrives back on the card. The OP can therefore exact revenge by doing absolutely nothing, accepting that at last their account has been closed, and let Loco Panda go "Loco with worry" when they never hear back that the money has arrived on the card.

Online gambling is NOT illegal in the US. Just ask the DOJ.....the wire act only covers sportsbook betting, and the UIGEA only has penalties for BANKS that ALLOW gambling transactions. Players can't be prosecuted under the Act IIRC.

Loco Panda are NOT an illegal online casino

The OP is making a stink to divert attention away from WHY they had a problem in the first place. Notice how quiet they are now?

You really should leave the legal assessments and opinions to those who are legally qualified and educated. You seem to think operators just go around blindly making commercial decisions.....they all have lawyers and are aware of what they can and cannot get away with.

I would truly love to see the supreme court case involving the OP suing for $15 worth of comp points.

 

[vinylweatherman]

Online gambling is NOT illegal in the US. Just ask the DOJ.....the wire act only covers sportsbook betting, and the UIGEA only has penalties for BANKS that ALLOW gambling transactions. Players can't be prosecuted under the Act IIRC.

Loco Panda are NOT an illegal online casino

The OP is making a stink to divert attention away from WHY they had a problem in the first place. Notice how quiet they are now?

You really should leave the legal assessments and opinions to those who are legally qualified and educated. You seem to think operators just go around blindly making commercial decisions.....they all have lawyers and are aware of what they can and cannot get away with.

I would truly love to see the supreme court case involving the OP suing for $15 worth of comp points.

The OP was NOT going to sue over the comps, but over the refusal to close their account.

It is only relatively recently that the DoJ has conceded the point that gambling itself is not illegal. Homeland Security didn't get the memo, as it was they who pressured a citizen to "shut up" rather than press for an investigation and return of their money that had been caught up in some mess. They also said "we could have gone after your house...." to this complainant, something they couldn't do for violations of UIGEA, and something they must have known.

So, the lawyers in this case advised them to refund all deposits to a card merely because the player had made a fuss on principle over 1500 comp points. This does not wash. The fact that they resisted closing the players' account on request means they had no problems with the player at that time, so obviously no suspicion that they were a fraud or under age, the most obvious things that could make their lawyers advise the return of deposits.

They only changed their tune when the OP started talking about involving their attorney or even Congress to force them to agree to close the account. Suddenly, they go from wanting the player to carry on playing to closing their account because of "security" and refunding all past deposits. If their lawyers were any good, they would have said "don't worry too much, it's a bluff, just do what he asks and close the account".

Clearly, they KNOW they are taking a risk over being caught out by the US authorities, and so seem prepared to sacrifice significant sums of money to prevent an even bigger loss due to any kind of legal action leading to interest from the DoJ or FBI.

 

[Nifty29]

The OP was NOT going to sue over the comps, but over the refusal to close their account.

It is only relatively recently that the DoJ has conceded the point that gambling itself is not illegal. Homeland Security didn't get the memo, as it was they who pressured a citizen to "shut up" rather than press for an investigation and return of their money that had been caught up in some mess. They also said "we could have gone after your house...." to this complainant, something they couldn't do for violations of UIGEA, and something they must have known.

So, the lawyers in this case advised them to refund all deposits to a card merely because the player had made a fuss on principle over 1500 comp points. This does not wash. The fact that they resisted closing the players' account on request means they had no problems with the player at that time, so obviously no suspicion that they were a fraud or under age, the most obvious things that could make their lawyers advise the return of deposits.

They only changed their tune when the OP started talking about involving their attorney or even Congress to force them to agree to close the account. Suddenly, they go from wanting the player to carry on playing to closing their account because of "security" and refunding all past deposits. If their lawyers were any good, they would have said "don't worry too much, it's a bluff, just do what he asks and close the account".

Clearly, they KNOW they are taking a risk over being caught out by the US authorities, and so seem prepared to sacrifice significant sums of money to prevent an even bigger loss due to any kind of legal action leading to interest from the DoJ or FBI.

So you're sufficiently legally trained and experienced to assess whether a lawyer is "good" or not?

Right.

 

[vinylweatherman]

So you're sufficiently legally trained and experienced to assess whether a lawyer is "good" or not?

Right.

As a consumer, and them charging £150 an hour, I have to be in order to get value for money.

Besides, you (and I) are ASSUMING that this is the result of Loco Panda getting legal advice from their lawyers. It could simply be management making it up as they go along, and getting worried that they are out of their depth. They don't really need good lawyers, as they would not actually turn up at court, and would probably ignore any judgement that didn't suit them. For most US facing casinos, it is a case of never letting the directors or owners stray into US territory, and they can more or less do what they like. The law that matters to Loco Panda is that of the jurisdiction that gave them a license, but they get to choose that.