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Bonus Complaint LocoPanda

Discussion in 'Casino Complaints - Bonus Issues' started by dreamguardian1, Sep 12, 2012.

    Sep 12, 2012
  1. dreamguardian1

    dreamguardian1 Senior Member MM PABnonaccred

    Occupation:
    Grad Student, Peer Counselor, Org. Ambassador/Pres
    Location:
    San Francisco, CA
    Ok, so i am calling these guys out on this.

    They have blocked me from using my comp points and for four months now have ignored all emails about it. There is no argument that I used my comp points 3-4 times, heck i was the one depositing the money I earned the comp points. I never used any other bonuses, deposit or otherwise other than that. I now have almost 1,500 comp points saved and cant use any. A copy and paste of their email is attached. I have continually responded and sent new messages with not reply at all. There rules say nothing about comp bonus usage and its not illegal. I know sometimes they dont like it when you use it too much but even then its not wrong.

    "A management decision has been made to block this account from using bonuses. This decision may be reviewed at a later time."

    Finance Department"
     
  2. Sep 12, 2012
  3. Tirilej

    Tirilej On a Break

    Occupation:
    Breathing
    Location:
    Sweden
    If you never have used any bonuses I don't get why you can't get your comps.
    Did they gave you any reason for bonusbanning you?
    Do you play at their sistercasinos too using bonuses or...?
    Strange it is. Usually these kind of casinos just get customers who wants big bonuses, so I don't understand why you play there at all.
     
    3 people like this.
  4. Sep 12, 2012
  5. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    This sounds totally wrong to me. :(
    If you could PM me your casino username I will see if I can find out what's going on here.

    KK
     
  6. Sep 12, 2012
  7. Deanna

    Deanna Senior Member

    Occupation:
    Administrative
    Location:
    Ohio
    I don't understand this either. Plus I don't think I've ever lumped comp points and using "bonuses" together. Interesting.
     
  8. Sep 18, 2012
  9. dreamguardian1

    dreamguardian1 Senior Member MM PABnonaccred

    Occupation:
    Grad Student, Peer Counselor, Org. Ambassador/Pres
    Location:
    San Francisco, CA
    Follow up

    I dont understand why either. Makes no sense to me at all. No i dont play at any of their other casinos.

    Here is a copy of my winnings with them and i only deposit $50.00 at a time and only bet $1.00 spins. It was after i won that they blocked me from using my comps but i never use any other bonuses including deposit. They have no problem taking my deposits or paying out my winnings just wont let me use my comps and its not a violation of their rules and when i call them they never answer why just say "management decision". I dont understand penalizing a player for winning considering i am only sightly ahead of them.

    Over the time i have been with them i have bet a little over 3-4K and only won around 2.5 k so they are ahead(taken out). Not to mention the fact that comps are based off of your deposits that you put the money in. Current comp balance is 1,196

    "This account was excluded from this Promotion. Please call customer service
    for more information on coupon availability."
     
  10. Sep 18, 2012
  11. dreamguardian1

    dreamguardian1 Senior Member MM PABnonaccred

    Occupation:
    Grad Student, Peer Counselor, Org. Ambassador/Pres
    Location:
    San Francisco, CA
    sent


    Sent it to you via pm, sorry takes me so long to respond back, but my days are hectic.
     
  12. Nov 21, 2012
  13. dreamguardian1

    dreamguardian1 Senior Member MM PABnonaccred

    Occupation:
    Grad Student, Peer Counselor, Org. Ambassador/Pres
    Location:
    San Francisco, CA
    And the drama continues with LocoPanda. I am one day away from moving this to PAB.

    Finance LP via yahoo.com

    Nov 14 (7 days ago)

    to me

    Dear Brian,

    We would like to acknowledge that we have received your request and will notify you by email when comp points are redeemed.

    Correction: I moving this to PAB. Enough already

    Kind Regards,

    Finance Department
    LocoPanda Casino


    From: dreamguardian [mailto:dreamguardian1@gmail.com]
    Sent: Wednesday, November 14, 2012 7:25 PM
    To: This email is not visible to you.
    Subject: COMP POINTS-CALLED TWICE-RESPOND



    This email needs a response. over the past 9 months, i have called emailed and gotten Casinomeister involved. Your company told them and me that if i called I could use my comp points. I have called and continually get the run around. Either authorize use of my comp points or you can trust that complaints much higher up will be sent.
     
  14. Nov 21, 2012
  15. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again

    Well it is the kind of crap customer treatment one expects from this group.

    I mean, what do you expect from a place that pays $500 instalments that take 10 days just to process?

    Why anyone promotes them is beyond me....they're doing a disservice to their players IMO.

    So, the value of the comps is $15? Or $1500? Either way, it tells you something else about how much they care about their customers. Still, as long as affys see a dollar in it, they'll keep spruiking them. If I were you I would post it anywhere and everywhere.
     
    3 people like this.
  16. Nov 22, 2012
  17. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    PAB received. Please do us and yourself a favour: ensure that you have read the Pitch-A-Bitch FAQ. Among other things the FAQ details your responsibilities in this process, ignoring them will jeopardise and/or scuttle your PAB.
     
  18. Nov 28, 2012
  19. dreamguardian1

    dreamguardian1 Senior Member MM PABnonaccred

    Occupation:
    Grad Student, Peer Counselor, Org. Ambassador/Pres
    Location:
    San Francisco, CA
    Hi Max,

    Yep i read the entire faq, and have the email threads from Locpand and the emails with Kasinoking who also at one point got involved. I have since submitting it stepped back and allowed the process to go forward.
     
    1 person likes this.
  20. Nov 30, 2012
  21. zaalouk29

    zaalouk29 Banned User - troll

    Occupation:
    customer service
    Location:
    canada
    loco panda is a shady place in my opinion..wouldnt recomend it with fake money
     
  22. Dec 13, 2012
  23. dreamguardian1

    dreamguardian1 Senior Member MM PABnonaccred

    Occupation:
    Grad Student, Peer Counselor, Org. Ambassador/Pres
    Location:
    San Francisco, CA
    As of this morning i received an email and can confirm that my Comp points have been reissued. After checking i found that i am still blocked from the promotion overall they just allowed redemption of them with the following email. As to the posting by member, i actually had never had a problem with them before the comp point issue, had won huge jackpots with them, which is when the problem with the comp points came up. As a honest player i expect only the same from the casino's and players should not be penalized for winning. That said, once comp points are used i will not be staying with them but sticking with CWC. Thanks for all your help casinomeister.

    Dear Brian,

    Please be informed that your comp points have been redeemed

    Kind Regards,

    Finance Department
    LocoPanda Casino
     
    5 people like this.
  24. Dec 13, 2012
  25. same_old

    same_old Dormant account PABaccred webmeister

    Occupation:
    12th man
    Location:
    Australia
    Why does it feel like some places will try and do the dodgy on what THEY think is an uninformed player who doesn't know to push an issue or think they are a member at a place like casinomeister. I mean this sounds like they literally tried to rip this player of his comp points but as soon as Max and B get involved they do a 180 and give the man his comps. In one aspect it goes to show you how much weight Casinomeister has in the online gaming world but the other side of this coin is how many people that DONT know about casinomeistger get ripped off by these types of casino's.

    It's obvious this casino was caught out and they SHOULD be penalized to the fullest extent for this. a MASSIVE do NOT recommend this place should be inorder.

    Makes me feel good when a player is A-LOT smarter/informed than the casino realizes and the casino then eats humble pie.

    Good on you dreamguardian :thumbsup:
     
    5 people like this.
  26. Dec 16, 2012
  27. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    For once, they get a player who does not use any bonuses, and they treat him like the worst kind of "bonus abuser". Surely they had a jewel of a customer, one that did NOT need to be bribed repeatedly with huge bonuses in order to get them to deposit.

    I think this tells us what the TRUE nature of their bonuses are. They are a trap, not a perk, and a player has a significant ADVANTAGE when playing only with their own money, and this is the "abuse" that has gotten them all hot under the collar.

    The OP states that they had already won some "huge jackpots", but of course most players using bonuses would not be able to just walk off with these jackpots, they would either give it all back via WR, or have the jackpot sliced due to max cashout restrictions. In effect, bonus players do not take these big jackpots out of the system they merely recirculate them. Non bonus players however, can walk off with such jackpots in their entirety as soon as they are hit. This is not what was intended - they are not supposed to leave the system, they are artificially inflated as a lure to pull in deposits from players who fall for the bonus trap. If you are playing games with inflated jackpots, but none of the usual bonus restrictions, you are effectively getting a higher RTP than intended, possibly over 100%.

    The mess around was designed to piss the player off so that they would leave, there is no other reason to make such a big fuss over a mere 1000 or so comp points, usually worth around $10.

    This is of course, Loco Panda, so can be expected.

    Virtual casinos have the rather odd explanation of abuse which is "players should never have to deposit without a bonus, in fact, depositing without a bonus in itself can be considered bonus abuse where a player has claimed bonuses on previous deposits". it seems Loco Panda have similar views to Virtual on bonuses, and they are both talking bollocks.
     
  28. Dec 17, 2012
  29. dreamguardian1

    dreamguardian1 Senior Member MM PABnonaccred

    Occupation:
    Grad Student, Peer Counselor, Org. Ambassador/Pres
    Location:
    San Francisco, CA
    Well, after i logged into the account, i saw that they had blocked coupons blocked comps everything. Naturally i never used coupons for them only my comp points and even after they got the casino restarted did i try to use one coupon the welcome back one they sent which is how i discovered the newest issue so apparently it looks like because i complained, they said ok fine we will block all bonuses. I said thats ok, im fine and sent a firm email saying CLOSE MY ACCOUNT, I am done. Copy of which is enclosed.

    "dreamguardian <dreamguardian1@gmail.com>

    Dec 13 (3 days ago)

    to Finance
    After using my comp-points today, i noticed that my account was ALSO exclused from doing coupons including the WEREBACK 45 and still compoints. I want this account CLOSED. EFFECTIVE IMMEDIATELY. I am tired of the runaround with your company and i have good accounts with other companies, i dont need nor do I want the drama with your company any further. If you continue to penalize players for winning, you wont have any. I was and continue to be a good and honest player. You guys can play your games with someone else becaues my accounts with other casino's are better and they have customer service who actually cares about their clients. It took me getting casinomeister involved for you guys to even restore them after almost a year that is not acceptable and neither is what you are doing to your players. I thank god that there are places and people like casinomeister around who are honest and have a level of integrity that your company apparently does not have. If you do not close this account effective immediately you can count on my attorneys making sure this account gets closed.
     
  30. Dec 17, 2012
  31. dreamguardian1

    dreamguardian1 Senior Member MM PABnonaccred

    Occupation:
    Grad Student, Peer Counselor, Org. Ambassador/Pres
    Location:
    San Francisco, CA
    What is amazing about this is that i didnt even know all of the rules about casino's until i signed up for Casinomeister and began to read the forums. What was surprising was when they tried to give Bryan the run around saying no user with that username and i sent him screenshot of my username as well as the emails, then gave him the runaround. I feel bad that i have to close the account with all the help that both Max and Bryan provided me in getting my comp points finally redeemed but i figure it is not worth the drama of having more issues from them if its best avoided with using more reputable casino's and yes I agree with my fellow casinomeister's that they should be listed is not recommended.
     
  32. Dec 17, 2012
  33. dreamguardian1

    dreamguardian1 Senior Member MM PABnonaccred

    Occupation:
    Grad Student, Peer Counselor, Org. Ambassador/Pres
    Location:
    San Francisco, CA
    I just noticed the other part to your posting. But YES, players who do not use bonuses are at a somewhat better advantage IMO< there is no playthrough amounts, the money you win or lose is your own and the comp points earned you have earned by your own money. The offset some players will say is there is less chance to win, but i have done the math over and over and by the time you do the playthrough amounts plus they remove any "Free" plays you really havent won anything. If you are just playing for fun then you shouldn't deposit money. As someone who plays, I play honestly and expect the same from the casino, it is my choice not so use bonus coupons. I do use some bonus coupons for CWC, but those are one I earned by playing and depositing. And i never deposit until after i have used my daily bonuses. I do so well that All Stat sent me $150.00 monthly bonus in addition to the daily deposit bonus i get from All Star and Buzzlluck. I use it and then deposit if i lose, if i win i know they will take thhe $150 back but anything else is mine long as i made the playthrough. To me is too much to go through. Just deposit and play. Win or Lose
     
  34. Dec 17, 2012
  35. Mike Ramirez

    Mike Ramirez Dormant account

    Occupation:
    sales
    Location:
    Orange, California, United States
    this is enough for me to never play with real money at Loco Panda!!

    thank you for the information!
     
  36. Dec 19, 2012
  37. dreamguardian1

    dreamguardian1 Senior Member MM PABnonaccred

    Occupation:
    Grad Student, Peer Counselor, Org. Ambassador/Pres
    Location:
    San Francisco, CA
    Obviously they missed the memo. Just got this. i have already deleted their entire game from my system. I wouldnt be a player there now if they paid me

    dreamguardian <dreamguardian1@gmail.com>

    1:23 AM (5 minutes ago)

    to Finance
    Obviously you missed the memo CLOSE MY DAMN ACCOUNT. Also, i am posting this email on casinomeister. I am making sure that everyone knows that your company is a scam. You exclused my account from redeeming comp points after i hit a big win, then after 12 months of complaining and getting Casinomeister involved you redeem my comp points and then you restrict me from also using coupons. WHICH I DONT USE< but thats not the point, point is your casino is a sham and you lost an honest good customer. If the account is not closed as per my original email to finance i will file a legal motion to make sure it gets closed and use every legal and congressional remedy i know.


    On Wed, Dec 19, 2012 at 1:01 AM, Finance LP <finance@locopanda.com> wrote:

    Dear Brian,



    Due to a management decision your account has been Excluded from Redeeming Coupons.

    Also note that the decision was made by management and unfortunately, I do not have further insight into this matter.



    The decision can be reviewed at a later date, but for now the exclusion remains.



    However, a benefit now, is that your deposits are no longer tied to any exclusions or restrictions of games or being tied to a playthrough; any gains that you make you can immediately submit a request to withdraw instead of having to play it back in to meet requirements of bonuses.



    Thank you for being a valued customer and we look forward to a continued relationship





    Best Regards,



    Finance Department,

    LocoPanda Casino
     
  38. Dec 19, 2012
  39. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    WTF are they smokin' :confused:

    You didn't claim boni to start with, so there was no reason to piss you off by excluding you from something you never use. Had they just kept quiet, you would still be playing there.

    However, given that they DID make this decision, they clearly had an issue with your playing style, so what's to say that another sanction won't come along, such as blocking your account without notice and come up with some BS about you using "a system to beat the house" when playing with your own money and STILL voiding payment.

    It seems they are determined NOT to close your account, even when you threaten legal action to force them to.

    Keep an eye open for them selling your details to related casinos, or even to spammers in general. They may also send you another "bait and switch" offer to get you back, which they will deny on the grounds that management have banned your account from receiving bonuses.
     

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