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Locked Account at Royal Vegas & Vegas Towers

Well did a PAB and now just wait.
I dont even get my deposit back from Desert Dollar, because I didnt met the wagering requirements yet...
Lets hope for the best :)
 
A message to fortune lounge

If you offer bonuses players will take you up on them and try to win. It's a game as you try to make the players take you up on them and lose, but the players certainly aren't abusing the casinos! If you don't want a player to use all the different bonusus take down this webpage!!
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I and a lot of other players just played smart, be dubbeling up once and wanting to play through the playthrough requirements after a succesfull hit! This is not called "Promotional misuse" like you are saying. This is playing by YOUR term & conditions! If you are concerned about people wagering entire bonus & deposit on a lowrisk game like blackjack/baccarat etc change the terms & conditions to exclude this!

Like said before: "it should not take too much intelligence to work out a system to prevent this while still having a bonus that gives honest players a chance to play the games.
For example put a clause in that says that no wager greater than a certain value (maybe something like $20 on a 100% match up to $100 bonus) can be done while playing with bonus."

Locking accounts of players you don't care to have at your casinos is fine. Do what you want. But, refuse the players before they make a deposit! Not after the played and won something! You don't give money back to playes who lost I assume(I lost some money an other accounts), so you have no right to ban me now I won something! Refusing to give players(me) no apportunity to meet your terms is fraud! (This term you are referring me to( Outdated URL (Invalid) ) is a "we can do whatever we like" term and is the sure sign of a rogue) And btw, in an email I got about this blocking subject the casino is referring me to a casino at which I am not even registered! They don't even do their homework correct to see at where I am registered!

Players still prefer to be unlocked, so that they can play. If somehow this is still impossible players want there deposit and winnings cashed-out. Do not be pleased with a deposit you guys...we made a risk and did nothing illegal! It is the "Fortune Lounge Group" who is committing fraud! I also cal it stealing our money!
 
Just spotted this thread after having my accounts locked and over 200 in funds stolen after receiving emails from them last Friday (as it appears many others have).

Have pitched a bitch so hopefully Casinomeister will be able to help me. I tried PMing the representative beforehand but he just said my play was 'regarded as bonus abuse' and my funds 'have been forfeited'.

I've played with these lot regularly for the past 6 months and thought they could be trusted but obviously not.

I've been extremely carefull to only play at reputable casinos as I really don't want the hassles you see other people having and I'm gutted to have these lot pull a stunt like this. :mad:
 
Play

Just spotted this thread after having my accounts locked and over 200 in funds stolen after receiving emails from them last Friday (as it appears many others have).

Have pitched a bitch so hopefully Casinomeister will be able to help me. I tried PMing the representative beforehand but he just said my play was 'regarded as bonus abuse' and my funds 'have been forfeited'.

I've played with these lot regularly for the past 6 months and thought they could be trusted but obviously not.

I've been extremely carefull to only play at reputable casinos as I really don't want the hassles you see other people having and I'm gutted to have these lot pull a stunt like this. :mad:

That seems a contradiction, if you have played regularly for 6 months, how can you suddenly be a bonus abuser.

They have now defined "bonus abuse" in rep replies and E-mails. It consists of a pattern of making one big bet with all the bankroll, and following this (if successful) with tiny and numerous bets on a low variance game such as French Roulette and Blackjack. The floor manager finds it a coincidence that a number of players have played in this pattern, and assumes they must be part of a syndicate. Perhaps they are referring to the syndicate headed by Michael Shackleford, who has this very method on the site as a theoretical solution to the traditional -EV bonus. Once the preserve of the "nerd", this method is now so widely discussed on the internet that it would be hard to find a gambler who does NOT know it.

There are accusations that these players breached the terms, this is wrong, there is no term that defines what is meant by "bonus abuse", and players who are asked for clarification are told it would damage the security of the casino for them to know what they are not permitted to have done.
We now have two field definitions of "bonus abuse", big bet followed by tiny Roulette/Blackjack bets, and numerous small bets on a single low variance game. Unfortunately, all that will happen is that as soon as another method of play comes along that ends up producing too many winners, the casinos will simply make an internal decision that this too is "bonus abuse", and the first players will know about it is a locked account and no winnings.

I had no idea that this mass locking was 4000 accounts, unless this means they consider one player who has played all the bonuses as 9 accounts.
This will scare off future players that might be profitable to the casino, they will lack the mathematical knowledge to realise how single big bets can be very low risk in promotional circumstances, and believe it is just a matter of banning players who win big by betting big.
Players who do this only once also get branded as abusers, however, if they had $200 and a mere $20 deposit was needed to put it in play, them betting $220 on a single game is, to them, only betting $20 of their own money in the hope of starting with a really big bankroll. They may then have second thoughts, and want to end up ahead and resort to low wagers to see how they will do. With all the problems in the industry it is good common sense for a player to do this once, so that they can test the withdrawal process. Far better to be screwed for $20 + bonus than deposit and play for months, only to have your very first cash-in voided due to some "security issue" or activity that the casino was quite happy about while said player was losing. This only happened to me the once, and it meant the group concerned lost out on well over 100,000 of action over the following 2 years in a fuss over 40 worth of loyalty points (at which point everybody knows who I am talking about!)

I have accounts at 8 of the FL casinos, I have played on and off for over 2 years, now should I worry that my next cash-in will be denied because in a mad moment I found $50 of "bonus" in my account and blew it in a big bet, happening to win, and continue winning of other smaller bets?

As a player of long standing, I have not seen a bonus offer for several months, despite the fact that I am sure I am down as an occasional, but serious, player. Unknown new players are STILL offered these forever bigger bonuses on their first deposit, followed by absolutely nothing but "lucky draws" where the odds of winning seem miniscule. Other groups offer constant deposit bonuses, as well as other promotions, including lucky draws, where the odds of winning something are much greater.
Casinos want good long term players, so why don't they have promotions that give more to these players as opposed to new players.

One thing I don't expect to see is a spamming campaign for FL casinos to start up again to replace these 4000+ "bad" players that have been cut loose.
 
Royal Vegas/PokerTime Poker Account Locked

Ok, now I'm ill. I was kinda indifferent about them closing my casino account but tonight I try to log into my poker account and it is locked. Now I will PAB as I do have money in it. No email from them yet. Just says "Your account has been locked out of the system. Please contact support." Has anyone else been locked out of a poker account?
 
Having never deposited at a Fortune Lounge before, I sent an email to them several weeks ago, and this is the response I received:

Hi xxxx

Thank you for your e-mail.

Please note that due to taking part in the No Deposit Promotions will
not penalize you when you make your first deposit at the Casino.

When you make your first deposit you will receive a Signup Match Bonus.
The Signup Match Bonus need to be played through 30 times before you
can
withdraw it from the Casino.

I considered it due diligence on my part to inquire before depositing. I hope this isn't a derail, and I'm sure it could be discussed on another thread.

I'm not above utilizing a bonus, and i do use them for various reasons. But if I had to rely on 'manipulating' the house edge to win over time, I would stop playing.

I fully understand the argument here, the T&C, and the so called rogue condition. I am surprised they felt they needed to use it, more will be revealed me thinks.

That aside, I guess my point is that bonuses are offered in the spirit of fair play; to attract a beginner and to introduce a casino to the seasoned player. That's not so hard to fathom. Technically They must adhere to the terms to be considered a fair casino (group) but for those players who do not play by the spirit of the offer, there is the caveat. Boo hoo. Suck it up. It's in the terms. You read them. My feeling is that these guys will 'make right' with those people who should be accomodated.

A rogue casino would act like a rogue casino. It looks to me, with what I can see here, that these guys just did a knee jerk thing and they're in damage control mode right now.

And now some personal opinion for people who take full advantage of every bonus offered by reputable casinos and don't patronize the establishments that offered them. Quit ruining it for the rest of us, huh? Thanks.
 
Royal Vegas Poker

They have told me that my poker account at Royal Vegas was closed and they will not be retuning my money for allegedly abusing their casino bonus. I take back the nice things I said on here about liking their poker room. Their behavior is completely rogue.

Hi XXXXX



Thank you for contacting the Poker Support Desk.



Due to a recent account audit, our Player Security found your game play to be promotion abusive.

This was due to a breach in the Casino terms and conditions.

Due to this breach in the Casino terms and conditions, your account will remain locked and your withdrawals will not be processed to you



We have reviewed your Fortune Lounge Accounts and see that you have made the minimum purchase to receive the maximum sign up bonus. We also see that you only made use of French Roulette and Baccarat to meet the wagering requirements for the bonus.



Your play on French Roulette was based on wagering on Black or Red.



Wagering on Black or Red will result in no loss or win for either the Player or the Casino.



The main outcome is the increased wagering, meeting the wagering required on the bonus money with no change to the balance, (unless a Zero is landed).



Therefore there is no fair chance for the casino to win back the allocated bonus from the player.



There was no intention to play at the Casino, and only to cashin the bonus money.



The manner in which you have wagered and met your play through is considered as Promotional misuse.



Please feel free to contact us again should you have any further queries.

Thank you

Mike

Casino Desk

Thank you for playing at the Fortune Lounge group.

Please contact us on the following numbers for further assistance.
 
Our Terms and Conditions are very explicit on this issue. It is every player's responsibility to read, understand and agree to these Terms and Conditions and no player is allowed to open an account unless he/she agrees to these terms. If someone is not happy with a particular term or condition, then the logical thing to do is to go and find a casino that does not have such a term.
Terms and Conditions are there to protect players and casino alike.

It boggles my mind then that, when we enforce these terms, it becomes an issue and we are wrong. We are then liars and thieves and the player is the victim.

VP Operations
Fortune Lounge


Excellent point, I see this all the time. Then there are posters here who join a cheater's cause in droves, without knowing the truth. Like winbig yet again... pay a cheater? Right, good logic. :eek2:
 
Royal Vegas

And a follow up email from these crooks.....


Hi XXXXX

Thank you for your email.

Unfortunately the decision of the casino security company is final and
as a result the account will remain locked and no withdrawal amounts
processed.

If there is anything else I can assist you with, please don't hesitate
to contact us.

Kind Regards,
Sean
Poker Support Center
 
And a follow up email from these crooks.....


Hi XXXXX

Thank you for your email.

Unfortunately the decision of the casino security company is final and
as a result the account will remain locked and no withdrawal amounts
processed.

If there is anything else I can assist you with, please don't hesitate
to contact us.

Kind Regards,
Sean
Poker Support Center


I am very happy to read this. You got burned cbe2869 and every bonus abuser's frivilous PAB should be rejected immediately.
 
JerryLee...... :eek2:

You must be joking, right? You would actually defend rogue behavior??? I will be reading any future comments from you with much doubt as to any quality or logic.
 
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I have made over 50 deposits at these casinos combined. I had last played them in October of 06.
I was locked out of all of them.:what: This is suspicious behaviour???

ummmm.... I played without a bonus almost every time. Clearly they are out of control and need to pay the winners or they are just common criminals. It is insanity to even hint that this might be acceptable behaviour on their part.

One thing that I don't remember being touched on was that French Roullette betting on Red AND Black is STILL a winning proposition for the casino. Also, betting your entire balance on a single hand is not low risk, it is the highest risk you can take.
 
I think Jerry Lee likes confrontational stuff and I'm not getting much value from his input here because of it. Trying to 'call out' winbig'. In another thread referring to someone as 'Rusty's brother', and trying to provoke aka by suggesting his dog logged into his account. Inflammatory and about to be my first 'ignore' person here.

Too bad, he could share some insight if he didn't get personal.
 
JerryLee...... :eek2:

You must be joking, right? You would actually defend rogue behavior??? I will be reading any future comments from you with much doubt as to any quality or logic.

That figures you're in the US so can you be anything but bitter? Already making judgements about future posts,,,hmm real objective there.

I don't call locking accounts for bonus abuse rogue behavior. Many legit groups do that to expose cheaters for who they really are.
 
I think Jerry Lee likes confrontational stuff and I'm not getting much value from his input here because of it. Trying to 'call out' winbig'. In another thread referring to someone as 'Rusty's brother', and trying to provoke aka by suggesting his dog logged into his account. Inflammatory and about to be my first 'ignore' person here.

Too bad, he could share some insight if he didn't get personal.

Point taken, but that's incorrect about aka. He promised to send me pics of his dog, yet didn't come through. That saddened me greatly.
In fact I still cry each day I don't see precious Ice Cream (his dog).
Winbig and I have a checkered past, while Rusty couldn't see the forest for the trees and was also deemed a bonus abuser.
Even when exposed by PMs, he still denied responsibility, then hid behind his guilt by requesting the thread die...only after he was "hounded", in his words by posters here interested in the truth, rather than his fabrications.

Always players ganging up against casinos are not coincidentally the same ones who proclaim themselves as bonus whores. And when they don't admit it, they know deep down they are.

So what's a casino to do? Let them break terms and abuse the system, just because automatically the casino's the big bad wolf? :eek2:

P.S. I'd like to add that it would be a honor to send a job application to Fortune, I'm sure they would enjoy a vigilant CM poster on their side-one who cuts through all the manure shovelled by posters like cbe2869.
 
Excellent point, I see this all the time. Then there are posters here who join a cheater's cause in droves, without knowing the truth. Like winbig yet again... pay a cheater? Right, good logic. :eek2:

How is a player a cheater if they didn't break the T&C, and finished the WR before requesting a cashout?

If anyone did break the T&C/didn't finish WR, then of course they don't deserve to be paid.

As it's been said many times before - if they don't want people to place low-risk wagers or bet over a certain % of their BR in one single shot, then they should disallow said games, or weight those games so low that it wouldn't make sense for anyone to play like that.


'nuff said.
 
:rolleyes:

1) you seem genuinely happy that players are being hurt.

2) Thank you for Bashing Americans.

3) What terms did these players break? What terms for that matter did I break?

4) Based on all of your comments that I have read it seems prudent to disregard most of them because they appear to be lacking logic and reason.

I don't want to have a flame war with you. I will allow you to get the last word in if you wish. I am sure it will be very carefully thought out.:p
 
I am very happy to read this. You got burned cbe2869 and every bonus abuser's frivilous PAB should be rejected immediately.

You, sir, are a giant smelly douchebag.

(CM - Send me to the penalty box if you have to, but that comment above is just ridiculous.)

How can you be happy that a casino enacts the "we can do whatever we want clause"? And also confiscates poker winnings that have absolutely nothing to do with the casino? There are T&C's written on a site for a reason. If you follow them, you should be fine. According to the T&C's, all games are allowed (just with different WR's) and there are no maximum bet amounts other than the table limits. Other MG groups have set maximum bet amounts as the amount of your deposit to curb this strategy. There's no reason that FL couldnt do the same. Its a very slippery slope to have casinos pull crap like this.

Message to CM - Returning deposits is not enough. If you won under the T&C's using a bonus, then you won and should be paid. If they end up not paying full amounts owed, and you dont rogue these guys for this, then I'll be very disappointed in you and this site. This is much worse than any casino slow paying.
 
I don't call locking accounts for bonus abuse rogue behavior. Many legit groups do that to expose cheaters for who they really are.

I shouldn't even diginfy this moronic post with a response. Casinos should not offer a bonus if they do not want a player to accept it. If a player does and fulfills the wager requirements set by the casino and is there is nothing else done improper like multiple accounts or id/funding fraud then there is no cheating on the part of the player. Casinos could easily fix this by rewarding their existing players and not new ones. The only cheaters here are Fortune Lounge. If you bet your money and lose they keep it. If you bet your money and win then you have commited bonus abuse and they keep it. Yes, this is an outstanding way to treat their players.
 
How can you be happy that a casino enacts the "we can do whatever we want clause"? And also confiscates poker winnings that have absolutely nothing to do with the casino?

Actually, the way casinos work is like this. When players' accounts are locked, all are locked at the same time. It's an all or nothing deal.
If the player's suspected of bonus abuse and their casino account is locked, does it make sense to let this player...uh cheater..play on any other casino in the same group..casino or poker room? So it makes sense to lock all accounts at once.
And the T&C clause you refer to, players are supposed to read and agree to it prior to sign up. So if the account is locked and winnings forfeited when cheating takes place..whether that's credit card fraud, bonus abuse, multiple accounts or whatever...then again, the onus is on the casino? What would you do in their position? Obviously protect your assests and make sure you employ a mighty risk management team to snuff out the fraudsters. Hey sometimes you have to go on a hunch. Follow playing patterns, use indicators as the FL rep said here.

I am still not convinced some of the players here are on the up and up.
 
Hi all,

I know this is not a popular angle here at CM's.

i think he does an excellent job trying to mitigate .... what are sometimes nearly impossible situations.

the one thing I've learned in my years on the net is you get what you ask for.

I have never advertised for bonus chasers .. in fact in the past .. and the Prof will back this up as he and Cappy just recently were ribbing me about running ads that stated clearly .. there is nothing here for bonus seekers.

So I have little sympathy for casinos running bonus offers. They set themselves up for just such controversy .... attract players seeking to beat the bonus situation .. and then want to cry when it happens.

I'm surely not saying they don't have legit reasons for this .... but my point is ... don't make bonus offers .... instead concentrate on player service and fast payouts without hassle to those who come in seeking entertainment via gambling with their own money .... and there's never reason to have these situations in the first place.

but rather than seek to be a quality establishment where they can build a rep that NEVER has such situations. .... rediculous playthru requirements (etc) that literally in many cases take a rocket scientist to figure out .... as simple ...... you bet your money .... you win the bet .. . you get paid the amount won ..... in timely fashion ....and there's never reason for this crap and IF there ever comes a time you didn't get paid, locked out etc .... there's only one place to blame .. the casino.

You laid down the money .... if you won.... you get paid. none of this figuring out whether they are "advantage players, bonus chasers .... etc".

Seriously .. if you've got to be worried about the bonus stuff ... maybe you shouldn't be gambling in the first place. It is an entertainment ...... where the games are set up to beat you more than not ....... so suck it up and take it like a man or don't gamble.

There are plenty of free places to gamble for fun or somtimes prizes.

You play to pay ...... you deserve to be paid when winning. You enter into some kind of situation that is made to make the deal look sweeter ..... and then when the small print in the deal comes back to bite you in the ass .... people act surprised.

well guess what? its made to set you up in a situation where you're very, very unlikely to meet the requirements to ever actually cash out.

Not saying that is the case with FL. but truth is ... that's the goal for most casinos when they offer these deals that look so good upfront ..... because they know you'll never meet the playthru requirements ....... win the fight with the man-eating alligator ..... to ever be in a position to actually have the money rightfully owed to you.

Most have T&Cs that basically say their word is the end all... if they so choose to fall back on that term.

Wake up and realize the saying you don't get something for nothing is as true today as it ever was.

I leave this noting that what I've written is not the case in every scenario. Just food for thought that any logical person can take into consideration and realize this is likely the case.

Frankly I don't know how CM can stand to deal with this year in and year out .. when even he admits ..... he doesn't do the bonus thing. A wise man for certain.


well I came over to check the situation out when I heard the rumors of the basis of this thread. and probably over stepped .. and certainly over simplified my post. but the core of what I'm saying is not without merit.

I hope all can appreciate I posted this as a perspective .... and not as an accusation toward any player or casino in particular.

thanks for allowing my say.

in closing . . my point is that it is unlikely any account would be closed if it had always denied any kind of bonus offer.
 
It might get lost in the fray but I will probably respond to your earlier response tomorrow, JerryLee.
In toto you have good insights, but you will get my ear only if you quit calling people cheaters before the facts are in. Casinos are not the enemy and players are not the enemy. Some casinos suck and some players suck. I've already given my opinion of a certain 'class' of player. You seem to be in a class by yourself here and, at least with me, your posts would be more meaningful if they weren't so adverse and personal sometimes. Please use your knowledge and experience to benefit all of us, as you often do.
 
Nobody says it like JerryLee!

I am very happy to read this. You got burned cbe2869 and every bonus abuser's frivilous PAB should be rejected immediately.

Hey Jerry all I do is abuse the s*** out of promotions all day long. Not only that, I'm getting pretty efficient at it. What kind of fraud/cheating does that make me guilty of? Just curious.

The only thing that sucks for you and the casinos is that serial promotions abusers like me who have been at it a while almost never have denied cash outs. In fact there's not a thing you could ever do to stop players like me other than go out of business or stop offering bonuses, but then who the heck would want to play online. I mean no one's gonna deposit money with a one room web operator run out of some wobbly third world poverty center like Costa Rica unless they have some serious enticement.

O no es que usted mismo es una "puta de bonos" diciendo tales necidades?
 
I'm not above utilizing a bonus, and i do use them for various reasons. But if I had to rely on 'manipulating' the house edge to win over time, I would stop playing.
There's no way of winning long-term without bonuses. It's your personal choice if you only want to use bonuses when they're low-risk, but I hope you can accept others might feel differently.
That aside, I guess my point is that bonuses are offered in the spirit of fair play; to attract a beginner and to introduce a casino to the seasoned player. That's not so hard to fathom.
What's fair play got to do with anything? Bonuses are offered to attract deposits - casinos know that with the usual wagering requirements any money deposited will be lost. In fact even without a bonus almost all money deposited will be lost.

Fortune Lounge make a point of bonus hunters having no intention to return to the casino (though of course they would if there was anything offered to make it worth their while!), but I'm sure the most common behaviour of a "bona fide" player is to deposit, lose, get angry and never return to that paticular casino. Strangely FL don't mind these players, whatever their intentions.
Technically They must adhere to the terms to be considered a fair casino (group) but for those players who do not play by the spirit of the offer, there is the caveat.
Technically you shouldn't kill people :) Again, "spirit" of the offer!?
Boo hoo. Suck it up. It's in the terms. You read them.
Actually I can't even find any "bonus abuse" term in the Fortune Lounge terms. All Royal Vegas seem to have, for example, is the following:

"We may refuse to register you as a Player or elect to deregister and exclude you or suspend you as a Player from the Casino at any time and for any reason whatsoever." Followed by something saying they can take deposits, if they feel like it. If you're going to take such terms seriously, rather than relying on a casino group being more or less reputable, you wouldn't touch them with a barge pole. Is that your recommendation?
A rogue casino would act like a rogue casino. It looks to me, with what I can see here, that these guys just did a knee jerk thing and they're in damage control mode right now.
Yep, rogue is as rogue does. There's no knee jerk reaction - FL aren't a newly-opened operation with good intentions getting burnt. They know how the business works and they know exactly what they're doing.
And now some personal opinion for people who take full advantage of every bonus offered by reputable casinos and don't patronize the establishments that offered them. Quit ruining it for the rest of us, huh? Thanks.
How does it ruin anything for you? You're free to gamble and lose without bonuses to your heart's content - no casino's going to stop you.
 
My views on signup bonuses are probably well known: they cause more damage to the industry than they do good and the sooner we are rid of them the better.

But that aside, if a player serially uses bonuses to try and win, and plays within the terms & conditions, then that is perfectly fair. cbe2869 and bbs1 are spot on: if a casino offers a bonus promotion, and players stick to the terms, then they should pay out. It's quite simple. Either they are a legitimate business, or they are not.

Bonus "abusing" is fraudulent and bonus "hunting" is fair - 2 totally different beasts and we've covered that one on several occasions. This one sounds like a hunting expedition to me and it would be very, erm, "disappointing", to see FL wriggle out if that turns out to be the case IMO.
 
eCOGRA ruled in my favor...

A few months ago I had an issue with 7 Sultans Casino. I had followed the T&C, but I will admit that it was obvious that I was just chasing the bonus. I made a big bet at Baccarat using mostly bonus funds, won the bet and requested a withdrawal of the cash balance (not even trying to clear the WR and the bonus balance). I understand that this is not the way the casino wants their customers to behave and that they will lose in the long run if many players play like this. Then again... I did follow the T&C they had at the time.

The account was locked shortly after. This was something I was aware of could happen, but it was a risk I was willing to take.
Well, to make the story a bit shorter.. I contacted eCOGRA with little hope of actually getting my money out. To my surprise eCOGRA actually ruled in my favor as I hadn't breached any clause in the T&C and 7 Sultans paid up.

I post this to give you guys that have money locked in some encouragement..


This happened several months ago. Players have been playing this way for a long time and the casino must have been aware of it all this time... so why didn't they just change their T&C when they first saw the problem?

I am not a bonus abuser. To abuse a bonus you would need to do something that is not allowed (betting both red and black or creating multiple accounts) if you ask me. I do take advantage of casinos offering bonuses though.. for me that is a huge difference! I am sure most of the players that had their accounts locked had been playing like me.. taking advantage of the bonus and even if you follow the T&C doing so you must have calculated with the risk of this happening? We all knew that this behavious is frowned upon by the casino and we still did it... the ROI by far beat the risk of having your funds confiscated so most of the people whining here have little right to do so (even if I know you have not done anything breaching T&C).
 
We all knew that this behaviour is frowned upon by the casino and we still did it... the ROI by far beat the risk of having your funds confiscated so most of the people whining here have little right to do so (even if I know you have not done anything breaching T&C).
I haven't seen much whining - just complaints and stating the fact that this is rogue behaviour from the FL group. I know if I walk around certain areas of certain cities I might get attacked (so it's a conscious choice to go there) but it doesn't mean the police can ignore the crime, especially if the guilty party openly admits what they've done.

Anyway, going to eCOGRA and not giving up is good advice.

p.s. yep, I know the problem here is the absence of any real police, not to mention laws!
 
...I post this to give you guys that have money locked in some encouragement...
Thanks, I also want to remind everyone that there is player fraud involved as well.

So far, I have 12 complaints that are being forwarded for review. One has been identified as fraud, and as soon as this has been confirmed, I'll be letting you know who it is.

General observation: all complaints are from new members here who have signed up within the last week. No oldtimers, and I know there are a number of regular members who play bonuses heavily. Why haven't these accounts been locked?

As soon as I have more information, I'll let you know what's up.
 
I have just read this whole thread for the first time. It's kind of interesting to read a volatile thread in it's entirety, instead of feeding off an individual post that one may or may not agree with, one ends up with an overall impression. I need to do it like that more often...

One thing that is stated repeatedly and that I totally agree with is that casinos really should reward repeat players generously instead of throwing large bonuses at new players.

Other than that, I get the distinct impression that there was a ring of players communally defrauding the casino and the casino decided to do some house cleaning. In that process, some innocents got caught up and had their accounts closed either because they engaged in similair play or because they fit some other pattern that was singled out.

In the brick and mortar world it's called "profiling". It's generally bad practice but then the casinos have no way to actually meet with you. All they have is behavior patterns to compare.

Fraudulent player syndicates hurt everyone, but most of all they hurt other players.

Because of them innocent players get caught in the net when the necessary house cleaning takes place.

Because of them we have ridiculous wagering requirements.

Because of them we have T&Cs that take a lawyer to be understood, singling out this game, that game and the other and attaching special requirements to it.

Fraud syndicates need to be outed - for the player's sake if nothing else. It is unfortunate if the investigation gets messy, so now we need to sift through it and clean it up.

Pitch your PABs.

Re. the affiliate sector: while we work in silence as usual, we are definitely also pursuing this through our channels.

This industry is largely unregulated, and we all need to self police. IMO that's what Casinomeister is all about, so let's sort it out.
 
Hey Vesuvio - have you checked your FL accounts recently? :p
Lol, I was just going to post after reading your previous post. I haven't checked as I played at FL a long time ago (before this particular approach to bonuses was applicable) and don't have any incentive to return there, but I haven't received any e-mails, so I'm guessing the accounts are probably still open. I wouldn't bother PABing even if they were closed as I have no problem whatsoever with a casino closing accounts if they don't want particular players. They just need to pay out balances (including winnings) first.

Not many old timers are likely to complain as they presumably played the sign-ups at FL a long time ago (in brighter times :cool: ).
 
Other than that, I get the distinct impression that there was a ring of players communally defrauding the casino and the casino decided to do some house cleaning. In that process, some innocents got caught up and had their accounts closed either because they engaged in similair play or because they fit some other pattern that was singled out.
What do you mean by defrauding and what do you mean by fradulent player syndicates? Does playing bonuses in a way that more or less gives you the best chance of winning count as fraud? Is it a syndicate if I play in the same way as other people because I've independently (or through reading a forum) come up with the same approach?

Or let's say some people live close to me. Is it a problem if I suggest to a friend how he could play at on-line casinos and actually have a good chance of winning?

Either there's proven fraud - false IDs, credit-card fraud, using the same IP or whatever, or there isn't. If there isn't you have to pay the player, though of course you're free to profile and bar anyone you like from future play.
 
What do you mean by defrauding and what do you mean by fradulent player syndicates?

This varies, and if it didn't, they would be unsuccessful.

But it has nothing to do with using bonuses to increase your bankroll. IMO that's what they are there for.

(BYW I don't want to use the word "bonus abuse" ever, it has a different meaning for everyone and is really almost a joke. )

I used to be a "bonus hunter" myself, and actually my site grew on that soil. Back then it was simple, there were no or low wagering requirements and in BJ you always had an edge if you got a good bonus and played proper basic strategy.

So I am not talking about that at all. If you offer a bonus, it's a given people will try to make the best of it. That's the whole attraction. ( Note that today I would not even touch them myself, too annoying trying to meet the requirements anymore, too many possible winning cashouts missed. But that's my personal preference, they just impair my player experience anymore.)

Fraud is defined legally like this:

1. intentional perversion of truth in order to induce another to part with something of value or to surrender a legal right

2. an act of deceiving or misrepresenting

3. a person who is not what he or she pretends to be

Fraud is criminal. It means lying about who you are or scamming people out of money by pretending something is a fact when you know it's not.

It has nothing to do with bonuses really, they are coincidental.

If a casino would post here exactly how each instance of fraud was committed, you would have all sorts of people running off to try it on some other casino, so understandably they can't do that. It's like handing out an instruction manual on how to commit fraud.
 
...Not many old timers are likely to complain as they presumably played the sign-ups at FL a long time ago (in brighter times :cool: ).
This thread is reminiscent of the Bellerock thread that you were involved with last summer. There were three player sydicates (UK, Canada, and Europe) that created a crapload of bogus accounts. There is a chance we are looking at the same sort of thing here. It's taking time to go through the locked accounts, and the players who have submitted their complaints through me will have an answer soon.
 
General observation: all complaints are from new members here who have signed up within the last week. No oldtimers, and I know there are a number of regular members who play bonuses heavily. Why haven't these accounts been locked?

Because they are oldtimers here, it also means that they are oldtimers in casinos as well and have played these casino sign-up bonuses a long time ago (like last summer or earlier). And it looks like this current action by FL group only goes back to sign-ups somewhere like October and after that. Pretty simple.
 
No Email Respons From Fortune Lounge

Does anybody else has problems with fortune lounge not responding at emails concerning their recent locking of players

Text in Red is original first message
Text in blue is original second message. I use gmail, which saves messages already send. No problem to mail my message again with some extra comments about how rude the casino behaviour is. I mean, every email they conclude with this statement: "Please feel free to contact us again should you have any further queries." Bad Fortune Lounge...very bad...!

Hello,

Yesterday I emailed the casino helpdesk. You finished your respons with the automessage "Please feel free to contact us again should you have any further queries."
I contacted the casino again with a replay you can find below, but I did not yet receive an answer back. I have real money concerns so I would wish to have an answer to my mail fast!

If I bet my money and lose you keep it. If I bet my money and win then I have commited "bonus abuse" and you keep it. This is a win-win situation for the casino, an outstanding way to treat your players and the best way to damage your reputation! By not answering my email which I by now posted on a forum-topic on www.casinomeister.com you are breaking down your entire reputation! And it seems I am not the only one!

Don't get rude by not answering mail. You are rude enough by not letting me play!

Still giving you nice regards,

Roberto


Original Message Below:


Hello,

If you offer bonuses players will take you up on them and try to win. It's a game as you try to make the players take you up on them and lose, but the players certainly aren't abusing the casinos! If you don't want a player to use all the different bonusus take down this webpage!!
You do not have permission to view link Log in or register now.


I just played smart, be dubbeling up once and wanting to play through the playthrough requirements after a succesfull hit! This is not called "Promotional misuse" like you are saying. This is playing by YOUR term & conditions! If you are concerned about people wagering entire bonus & deposit on a lowrisk game like blackjack/baccarat etc change the terms & conditions to exclude this!

It should not take too much intelligence to work out a system to prevent this while still having a bonus that gives honest players a chance to play the games.

For example put a clause in that says that no wager greater than a certain value (maybe something like $20 on a 100% match up to $100 bonus) can be done while playing with bonus.

Locking accounts of players you don't care to have at your casinos is fine. Do what you want. But, refuse the players before they make a deposit! Not after the played and won something! You don't give money back to playes who lost I assume(I lost some money an other accounts), so you have no right to ban me now I won something! Refusing to give players(me) no apportunity to meet your terms is fraud! (This term you are referring me to( Outdated URL (Invalid) ) is a "we can do whatever we like" term and is the sure sign of a rogue) And btw, you are referring me to a casino at which I am not even registered! Do your homework better or take more time to look into your database to see where I am registered!

I still prefer to be unlocked, so that I can play. If somehow this is still impossible I want my deposit and winnings cashed-out.


Still, with kind regards and Goodday,

Roberto
 
Because they are oldtimers here, it also means that they are oldtimers in casinos as well and have played these casino sign-up bonuses a long time ago (like last summer or earlier). And it looks like this current action by FL group only goes back to sign-ups somewhere like October and after that. Pretty simple.
Actually, it goes way further back than October. I'll have more info on this later if you really want to know.
 
Poker

I am concerned about the approach to the POKER account of cbe2869. POKER is completely different to the casino, and they profit from the rake, not players' lost bet. If it is just a case of "bonus abuse", they should not lock an account where the player is actively depositing and playing in a proper manner, UNLESS this is a case of TRUE FRAUD, rather than merely having played "too cleverly", yet fully within T & C.
It's just as bad as an hotel deciding you had stolen something from your room 6 months ago, and finding that the credit card you then used is still active, and just taking the money without allowing you the opportunity to be legally found guilty of theft.

FL should beware that if this locking of cbe2869's poker account causes them to lose sums in other unrelated poker rooms, (which is actually quite likely once they hear he was locked from one), they have defamed his character as a fraudster, so they had better have something more than "bonus abuse" on him.

For Casinomeister, "a crapload of accounts" from a few players is FRAUD, not mere "bonus abuse", as they have benefited from more bonuses that the one per person per casino allowed, and have had to misrepresent their personal information in order to do this. I am sure we are all interested in how many of these claims (if any), are an attempt to misuse this forum in order to further the cause of the fraud, and how many represent players who have done nothing but win by using a mathematical strategy rather than blindly wagering on games.

I doubt publishing the exact fraud methods will do too much damage now that the casinos know how to catch them. These methods have most likely been posted on the net in any case, perhaps on a subscription based site. I have seen a few forums that have closely guarded "private VIP" areas for select players, and "advantage play" is discussed openly in the public areas. I have no doubt that fraud is discussed in the private areas, probably methods to get multiple accounts past the security checks.
 
Actually, it goes way further back than October. I'll have more info on this later if you really want to know.

Maybe you are right, heh. I havent received any emails, and didnt have any money in any FL accounts, so I have been just an observer in this case (I feel very bad for people who have lost money because of having money on their accounts in closure time and this kind of a rogue behaviour makes me angry overall).

Out of curiosity, I just decided to take a look at one of my FL accounts, where I remember for sure being an overall winner and it looks like its locked too. I remember gaining while playing with sign-up bonus in this particular casino (last fall, maybe September), but I have also played after that at least once without any bonus (I was lucky though and made a little win that time too in this particular casino).

Then I tested another FL group casino account of mine and it is not locked. I am not sure if I have been an overall loser there or not, because I dont keep records of my play. I have played there also more than one session, maybe about three different times.

I dont have any reason to complain or PAB or anything else, because I didnt have any money on this locked account, and there are many other Microgaming casinos with same games to choose for me. This could be a good time for other Microgaming based casino groups to get some new customers from FL.
 
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I am concerned about the approach to the POKER account of cbe2869. POKER is completely different to the casino, and they profit from the rake, not players' lost bet. If it is just a case of "bonus abuse", they should not lock an account where the player is actively depositing and playing in a proper manner, UNLESS this is a case of TRUE FRAUD, rather than merely having played "too cleverly", yet fully within T & C.
It's just as bad as an hotel deciding you had stolen something from your room 6 months ago, and finding that the credit card you then used is still active, and just taking the money without allowing you the opportunity to be legally found guilty of theft.

FL should beware that if this locking of cbe2869's poker account causes them to lose sums in other unrelated poker rooms, (which is actually quite likely once they hear he was locked from one), they have defamed his character as a fraudster, so they had better have something more than "bonus abuse" on him.

They do not have anything on me other than what they may consider "bonus abuse" in the casino. It is definitely not fraud though. I am not a member of any ring nor do I have an army of garden gnomes with accounts. This may be a problem though as I do have money at a couple of other Microgaming poker rooms that are unrelated to Fortune Lounge. That would really make me ill. I have submitted a PAB as well as complaints to eCOGRA and the Kahnawake Gaming Commission.
 
There were three player sydicates (UK, Canada, and Europe) that created a crapload of bogus accounts.

Fraud issues (fake IDs, stollen CCs, etc.) are a separate things.

What is overlooked here is the responses of FL which clearly state that acconuts were locked because of playing for the bonus money - betting on Red-Black on roulette, betting all money on one hand etc. and not because of fake account details.

I think this is where the community wants to see some action. It is my first post, but I have always referred player complaints to Casinomeister. And I believe that in this case he will go straight to the point (bonus abuse) and will not accept a generic response (syndicates, mafias, moon gravity).

It would be nice to see a clear response TO Casinomeister FROM FL about why players obeying their T&C have their winning confiscated - I agree, that online casinos, just like any other business, have the right to refuse service to anyone, but once they accept a deposit from a player - both player and casino are binded by the T&C which are not broken by playing red-black on roulette.
 
Hello Vesuvio, I've already pretty much said my piece here, so this is probably my last response on this thread because I'm not directly affected by this issue. If someone wants to start a 'bonus abuse, what is it?' thread or something I'm open to discussing it there. I'll probably just go back to reading this thread.

There's no way of winning long-term without bonuses. It's your personal choice if you only want to use bonuses when they're low-risk, but I hope you can accept others might feel differently.
What's fair play got to do with anything? Bonuses are offered to attract deposits - casinos know that with the usual wagering requirements any money deposited will be lost. In fact even without a bonus almost all money deposited will be lost.

I disagree with your first statement from personal experience. Looking at slots only: Because I didn't keep proper logs of when I used bonuses and when I didn't I can't differentiate last year's overall profit to strict +/-EV. Nor can I as yet consistently win at B&M because the machines are simply not as easy to get to know (and can change from visit to visit). But I have, over the last two months made a consistent 'profit' in simulation mode on MG slots confirming, to myself, that it isn't rocket science.

In it's simplest form a person simply has to have a disciplined bankroll, play conservatively, and quit when they are ahead. Over a course of ten sessions, the wins have consistently outpaced the occasional bust(s) for me.

The basic premise is to wager low enough to hit a feature or other good return and occasionally (usually, but not always) increase bet size when ahead. (sometimes the higher bets are 'randomly' disbursed throughout the session) Or simply stop and take the profit when ahead.

Taking advantage of a change in house edge is not needed to do this, only discipline. Mileage may vary.

And of course I respect other's opinions.


Yep, rogue is as rogue does. There's no knee jerk reaction - FL aren't a newly-opened operation with good intentions getting burnt. They know how the business works and they know exactly what they're doing.

I'm reserving judgement until it all shakes out.

How does it ruin anything for you? You're free to gamble and lose without bonuses to your heart's content - no casino's going to stop you.


WR are ever increasing to cover their bottom line from the players who take and don't give them a fair shake back. Notice the free-spin intro wr at VPL. It's a freaking chore to earn a 400% first deposit bonus on $50 now. But it can still be done (thanks to Loaded :)

I would hate to see MG casinos have to go to the extremes some RTGs have to offer bonuses. I like it simple, transparent, and understandable. A fair and simple offer.

I can and will play without bonuses, I prefer to have them available now and then. As I'm sure you know, many players here use them religiously, but they also patronize the properties that offer them. Some don't. Not my place to judge, but I think it affects the market. Lets hope casinos don't go to the insurance industry's delay, deny, and defend stance as matter of course.
 

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