Locked Account at Royal Vegas & Vegas Towers

[cbe2869]

Received separate email from both these informing me that my account had been locked. I guess winning is a suspicious activity as that is the only suspicious activity I would have commited at either of these sites. I just posted this because this casino group is accredited by Casinomeister. I do not have money at either. I have played at both in the past and succesfully cashed out at both but have not played at either now for several months. Locking accounts for no reason though is ridiculous.

Hi

We regret to inform you that your Casino account at Royal Vegas has been locked due to suspicious activities taking place on your account. You may receive an email requesting you to return verification documents, which we require to re-open your casino account. However, if you do not receive such a request, we will not be reconsidering the status of the account and it will remain locked as this decision was made after a thorough investigation on this account.

As stated in our Terms and Conditions any attempted cash-ins on this account will not be processed and balances from winnings will be removed.

Regards ,
Fortune Lounge Player Security

Contact us for assistance:
Email: Support@fortunelounge.com

 

[The Dude]

Received separate email from both these informing me that my account had been locked. I guess winning is a suspicious activity as that is the only suspicious activity I would have commited at either of these sites. I just posted this because this casino group is accredited by Casinomeister. I do not have money at either. I have played at both in the past and succesfully cashed out at both but have not played at either now for several months. Locking accounts for no reason though is ridiculous.

Hi

We regret to inform you that your Casino account at Royal Vegas has been locked due to suspicious activities taking place on your account. You may receive an email requesting you to return verification documents, which we require to re-open your casino account. However, if you do not receive such a request, we will not be reconsidering the status of the account and it will remain locked as this decision was made after a thorough investigation on this account.

As stated in our Terms and Conditions any attempted cash-ins on this account will not be processed and balances from winnings will be removed.

Regards ,
Fortune Lounge Player Security

Contact us for assistance:
Email: Support@fortunelounge.com

Please PAB and I'll look into this for you. It's either two things a) they made a mistake or b) they didn't make a mistake and there is something seriously funky about your account.

Winning is not a supicious activity, but things associated with player fraud is. Please PAB - in fact, you should have done that first before posting.

 

[The Dude]

There is also a must read section here:
Link Outdated / Removed

You should PAB and contact the Casino Rep when posting complaints. Thanks!

 

[cbe2869]

Royal Vegas/Vegas Towers

Winning is not a supicious activity, but things associated with player fraud is. Please PAB - in fact, you should have done that first before posting.

No fraud here so that is not the case. Apparently this is a wave of account closings at this group. Other at 2+2 have reported the same thing in this thread:

You do not have permission to view link Log in or register now.

 

[suzecat]

Received snail mail from this group last week with a CD. I think they only allow one account across the group. Have multiple accounts ever been mentioned?

 

[cbe2869]

Royal Vegas/Vegas Towers

Multiple accounts in the group have not been mentioned in any of the emails. They have allowed multiple accounts for the group in the past to the best of my knowledge.

 

[The Dude]

Their casino rep is here on a daily basis. Have you PMd him? If not, why not?

 

[cbe2869]

Royal Vegas/Vegas Towers

Why not? I don't have anything to ask him. I'm not asking that my accounts be re-opened. I shouldn't have to and I won't. Nor will I conduct any future business with a group that engages in these kind of business practices. I will PM him though to make him aware of this thread if he is not already.

Why did I post this in the first place? I don't know anymore. Maybe because a casino just out of the blue closing accounts is not right. Maybe players who have never played there have a right to know that there account may just be closed for no reason for "suspicious activities." They may not be as lucky as I am an actually have money in there. "Suspicios activities" is a joke. I have not done anything wrong nor have I conveyed any inaccurate information in this forum.

I guess I shouldn't have complained about this in the first place since their group is among your holy grail of accredited casinos.

 

[cbe2869]

Royal Vegas/Vegas Towers

Despite my previous posts this is the first problem I have ever had with this group. I know they have been around for quite awhile and I have had zero problems in the past. What makes this the most disturbing for me is that despite the fact that I don't have any money in any of their casinos I do have some money in their poker room and was still playing there and had planned to continue playing there as it was one of my favorite microgaming poker sites.

 

[suzecat]

Multiple accounts in the group have not been mentioned in any of the emails. They have allowed multiple accounts for the group in the past to the best of my knowledge.

The problem is when the "free hour" promotion is used at more than one casino in the group. It can't be done honesty so it may be done "suspiciousy." Just a thought of what might be the problem with their promotion.

 

[The Dude]

...I guess I shouldn't have complained about this in the first place since their group is among your holy grail of accredited casinos.

You are incorrect here, and if would have spent about five minutes reading up on this site, and my relationship with FL, you wouldn't have made such a frivolous comment.

I expect members to read the MUST READ section before posting complaints. This forum is set up to solve problems. It is not here for bashing casinos at a whim or without any purpose but to bash. You post a problem; we try to solve it. There is a solution to most anything.

You say you've been locked out. That's some pretty serious shit. There are many players who have never had this experience. I know that FL does their due diligence, and that they do not lock players out on a whim. So it's probably beyond the typical "whoring" you've been involved with. But then again, they could be wrong. They've made mistakes in the past, and they will make mistakes in the future. What gives FL credence is that if and when they make mistakes, they will own up to it.

If you chose not to pursue a resolution to your problem, then go bitch and moan elsewhere. But if you want the people who can get to the bottom of things to get involved, then you've come to the right place. Just don't come prancing in here making off-the-cuff comments that are intended to piss me off. Thank you.

 

[cbe2869]

The problem is when the "free hour" promotion is used at more than one casino in the group. It can't be done honesty so it may be done "suspiciousy." Just a thought of what might be the problem with their promotion.

I can not speak for others who have had their accounts locked but that is not the case here.

 

[cbe2869]

Royal Vegas/Vegas Towers

ems. It is not here for bashing casinos at a whim or without any purpose but to bash.

I am not bashing anyone. I have not posted any information that is inaccurate or with any malicious intent. It is information that should be known if they choose to do business like this.

I know that FL does their due diligence, and that they do not lock players out on a whim. So it's probably beyond the typical "whoring" you've been involved with.

Why do you automatically assume i have "whored" them? I have not done anything fraudulent in any way. I don't have an army of garden gnomes with accounts there or anything of that nature.

Just don't come prancing in here making off-the-cuff comments that are intended to piss me off. Thank you.

I'm not trying to piss you off. Every reply you have made to my posts in this thread have been antagonistic. You say something short and unecesssary and then turn around and say well they could be wrong or they do make mistakes. I don't need your help. I'm not bitching or moaning. I thought and still do that players have a right to know this information. As a player advocate I would have expected you to be in agreement.

I have nothing else to add. If you don't delete this then I only hope it saves some player from making a mistake. Apparently accounts are closed for no reason at some highly regarded casinos.

 

[vinylweatherman]

Look

I have had a look at the 2+2 thread, and it looks like FL have been running an investigation, and have now acted upon a list of accounts that show up as suspicious.
IF it is only about "whoring", then FL have handled this very badly, as they have used the procedures for dealing with suspected fraud simply for dealing with "bonus whores". This only serves to fuel the view that "winning from a bonus" is itself fraud, which devalues the cries of fraud when casinos really get a good scamming. The proper way to deal with "whoring" is to send a player an e-mail containing a bonus ban, to rattle on about "suspicious activity on the account" is pretty much an accusation of fraud.

While this has happened to players who have cashed out ages ago, and not played since, making a proper PAB, following the rules, will at least force FL to investigate the handling of this affair, and justify their actions. This will lead to the player community being able to see whether FL are considered to have handled the situation well, or to have made a complete "balls-up" of it.

This "holy grail" operation was recently removed from the accredited list because they failed to deal properly with issues relating to their rogue affiliates resorting to spamming. They are back now because the spam has pretty much stopped.
Mini Vegas dealt badly with a "fraud ring", and went on a mass locking spree, then failed to communicate with anyone about it. This was the second time they did this in one year, and they even cut Casinomeister out of the loop. This earned them a spell in the "not recommended" section, the next best thing to a full "rogueing".

 

[WLVRYN]

FWIW, I got the same messages. I'm no fraudster, but I'll admit that I am a whore, so I'm sure that's where it came from.

 

[jerrylee]

Why not? I don't have anything to ask him. I'm not asking that my accounts be re-opened. I shouldn't have to and I won't. Nor will I conduct any future business with a group that engages in these kind of business practices.

I guess I shouldn't have complained about this in the first place since their group is among your holy grail of accredited casinos.

Sounds like another Rusty not wishing to comply with terms and conditions, and crying foul before giving the casino the benefit of the doubt to verify his account.

 

[jerrylee]

I have nothing else to add. If you don't delete this then I only hope it saves some player from making a mistake. Apparently accounts are closed for no reason at some highly regarded casinos.

cbe2869, are you Rusty's brother? Your last statement is bar none the most ridiculous accusation I've read here in a while. Accounts ARE closed for a reason and it's usually because of cheaters like you who want to sweep issues under the rug and just blast casino groups in public forums, because they feel like it, not because they have a legit claim.

 

[WLVRYN]

I'm not trying to start a flame war Jerrylee, but I had several accounts closed as well and I can assure you I wasnt cheating. I'm certain that a lot of the 2+2 accounts (and I'm sure mine as well) were locked not because of cheating or fraud, but because the way we played with their signup bonuses. There have been lengthy threads there about how to use their (and other MGV) Clearplay signup bonuses to try and make a large win with a fairly small investment.

Is that cheating or fraud? No - Everything was done within the T&C's. I hit up their casinos (as well as many other MGV casinos), busted a few, cashed out some pretty good returns on the others. I play online casinos to make money, and one of the only ways to do that is to use bonuses to my advantage. If that makes me a bad person in your eyes, well tough, but that's not cheating or fraud.

Does that make us unwelcome customers in the eyes of the casinos? Sure, and I would bet that's the reason for them booting us. Honestly, I dont really care that my accounts were locked either. I'm not a total degenerate (yet!), so I can live with getting banned at a few places to try and get some large wins with little risk (not to mention the fact that US players can hardly cashout anymore anyway, so not being able to play there is no big deal).

What it does seem is that they cleaned house with a standard email form rather than communicating the reasons for lockign accounts more explicitly. I'm pretty sure if they sent out an email that either bonus banned people or said that they were no longer welcome because of abuse of the signup bonuses with no additional nonbonus cover play, this thread and the one at 2+2 wouldnt have been started. Maybe to the Meister's point, this thread doesnt belong in the complaints section, but it sure does belong somewhere on this site.

 

[stanny]

I got locked at Desert Dollar, another Fortune Lounge member. Somebody needs to check why this is happening.

I pmed the fortune lounge guy over here already.

 

[jerrylee]

WLVRYN, I'll give you credit for at least imagining why the account could be locked-for bonus whoring.

cbe2869 on the other hand said he doesn't want his account(s) opened, that's after he was asked to verify his IDs, so that tells me a) he has something to hide, b) is just on a mission to tarnish the casino reputation by posting here. It's unethical to come on a forum and make a blanket statement that suddenly a lot of accounts are being closed for no reason, so the casino is therefore wrong.

Most if not all the online casinos have terms which state management can lock, suspend or ban accounts at any time, even without reason or notification. Sounds harsh, but sometimes quick decisive action is needed to stamp out bonus hunters, fraudsters (payment methods, etc) and otherwise shady players.

 

[cash4andy]

cbe2869 on the other hand said he doesn't want his account(s) opened, that's after he was asked to verify his IDs, so that tells me a) he has something to hide, .

If they locked my accounts and I didnt have any money in them then I wouldn't want them reopened either. Looking around other forums these mass lockouts have happened to numerous people, it reminds me very much of mini vegas' behaviour a few months ago, probably a huge overraction to fraudsters affecting many people.

 

[tesla]

I guess it's not really surprising for them to do this, as "whoring" has definitely become a lot more serious(more people are setting up real businesses revolving around this), and they want to stop this, but these casinos really need to figure out a better way to stop these fraud rings. The whole clearplay bonus thing has really screwed things up in terms of bonus abusing.

 

[BJD]

Their casino rep is here on a daily basis. Have you PMd him? If not, why not?

Not sure if PM is a good idea. I sent their rep a PM back on December 7th and it is still showing as unread.

 

[cyprean]

Not sure if PM is a good idea. I sent their rep a PM back on December 7th and it is still showing as unread.

I would like the Casino group's Rep commenting this issue here. Apparently they haven't replied to players' enquiries about the bannings. If innocent players were banned then how could they even get anything solved if the group does not even answer to their mails.

This 'suspicious activity' line is unclear and needs to be defined better.

 

[cbe2869]

cbe2869, are you Rusty's brother? Your last statement is bar none the most ridiculous accusation I've read here in a while. Accounts ARE closed for a reason and it's usually because of cheaters like you who want to sweep issues under the rug and just blast casino groups in public forums, because they feel like it, not because they have a legit claim.

Right. I guess all the people reporting accounts closed here and on 2+2 are just me and my gnome accounts. Let me give you a clue. I seriously doubt hardly anyone if anyone at all who received these emails actually committed any kind of fraud or actual suspicious activity other than perhaps profiting from a bonus.