Limits don't work

[Valerius]

Hello you all,

I played at a certain casino, which name I will not say, before they mange to handle my complaint.
They have a U.K. License.

I have questions of what a loss limit and a wager limit exactly is.

My story: I started playing at august 17 and lost 10k! And won 2 k back. I had a big gambling hangover!! So got my self together and withdrew the 2 k. And limited for deposit €100. But first they said they didn't get my documents I send, which I did, but then they didn't pay! For 10 days! They said bank was not an option, only cards! They said I won't get paid without cards. Then I complained and they will investigate it due to verification....

All said, still had the 2k on account and reversed it. With luck! 2 days ago I managed to get 6,5k balance! I tried to withdraw again but it didn't work, then finally I saw the problem: only 1k max to choose from... empty field filling an amount don't work.

So I thought not gonna loose 5,5 k again and wednesdayevening I limited the account also with loss limit and wager limit of €100 a week. Thought I was save!

Then early this morning I wanted to withdraw another 1k but not possible again cause max withdrawal attempts reached! I had only made one, 30 hrs before...

Then I got temped again and start playing.. thought I was save with €100 euro loss and wager limit. Not!!!!!!! Could spend everything!!! How is this possible????
What do those limits exactly mean?
I thought loss limit of €100 a week, starts when you set it, in my case Wednesday 21:30 untill next Wednesday 21:30? My balance was €5500. When you you play bets of €10 and win 4 the loss is 6 and so on when you add it, you can't get down to 0???

Then the wager limit of €100. Does this mean you place 10 bets of €10 and you are done? Or what??

I do not understand how you can loose €5500 with those two limits. Can someone explain?
So depressed about it.

 

[Valerius]

Account reopening

Hi!

Is it legal for a casino to just reopen your account immediately without a waiting period?
What is the legal rule of MGA of reopening an account?

In my opion it's not. It doesn't matter if you have gambling problems or not. There always have to be a waiting time.

I only found in MGA:
Mga art 43 1d exclude yourself for a definite or indefinite period of time and part 3: after 7 days again upon request of reopening.
So MGA doesn't make a distinction in why it's closed." Normal"closure doesn't exist in MGA. Exclusion means also closure. The reason why is something different legally.

Now my case. I like to know if you think 1 stand any chance of getting my money back.

Facts:
1) registered on the casino a few months ago. Lost a lot, asked for closure, no reason asked
2) casino holds U.K. And MGA license
3) got some promotional stuff so went back and they reopened my account immediately without questions asked.
4) lost again so closed again without questions
5) another promotion, reopens again without questions immediately
6) lost again a lot so find it strange they just reopen so checked their terms:

Art. a time out defined as: which is a self exclusion request
Art last sentence: any self exclusion, time out, or any similar action will be valid across all websites operated by the company.
Art any notice for changes, descrived above etc. So their must be a 7 day cool down according to your own terms
7) found out I had a deposit limit set on sister company and eventually asked for closure. They did and I added permanently! Got the prove
8) live chat of the other brand told me the day after my permanent closure request there was an internal note saying about my account: cool off set.
9) account opening is in breach with their terms : any self exclusion, time out, or any similar action will be valid across all websites operated by the company
10) in their terms is also nothing about a normal closure: Art any notice for changes, descrived above etc. So their must be a 7 day cool down according to their own terms.
11) the casino is part of a big game launcher which has 4 casinos where I am SE permanent. I saw here on casinomeister they use those brands to not pay winnings due to SE at those brands....

They could easily detect I have problems with gambling due to all the closures else, plus mainly at their sisteraccount, due to the amounts, time of playing etc. multiple reopenings of their account without questions asked and without waiting period.
Besides from those gambling problems I can't find a legal base for them to just open an account, without waiting period.

Did you know not only MGA is ruling? Depends on the terms in the contract your own law can apply! Sometimes even more strict on responsibilities from casinos.

What do you think/ know of the account reopening rules of MGA?
Hearing my story, what are my chances of getting my deposited money back?

Thank you for thinking with me!

 

[Tirilej]

Wow, this is the third thread you start today where you ask if the casino should pay you back the money you lost.

In this case no. In the other two cases, no.
You need to stop gambling now and look for some other hobby because you clearly can't handle it.

I reported this threads to the mods and asked them to put you in the quit gambling forum, since you in this thread also admitted that you have a problem.

 

[Valerius]

Wow, this is the third thread you start today where you ask if the casino should pay you back the money you lost.

In this case no. In the other two cases, no.
You need to stop gambling now and look for some other hobby because you clearly can't handle it.

I reported this threads to the mods and asked them to put you in the quit gambling forum, since you in this thread also admitted that you have a problem.

Hi I am sorry. I am new here and got too enthusiastic I guess. Didn't want to annoy anyone. This was my last post, but I really wanted to open a discussion and get some answers, which I think is helpful for a lot of players, especially this one, since it was in the news today about 888. There are a lot of good casino's but some need to be more responsible.
Why are you making such a big deal about my posts?

 

[The Dude]

They could easily detect I have problems with gambling due to all the closures else, plus mainly at their sisteraccount, due to the amounts, time of playing etc. multiple reopenings of their account without questions asked and without waiting period.
Besides from those gambling problems I can't find a legal base for them to just open an account, without waiting period....

Hi Valerius,

I've added you to the quit gambling user group. You are welcome to participate in the forum, but only in the non-gambling sections. You are admitting that you need assistance in quitting, and I am obliged to ensure that this forum will assist you in doing so.

 

[Tirilej]

Hi I am sorry. I am new here and got too enthusiastic I guess. Didn't want to annoy anyone. This was my last post, but I really wanted to open a discussion and get some answers, which I think is helpful for a lot of players, especially this one, since it was in the news today about 888. There are a lot of good casino's but some need to be more responsible.
Why are you making such a big deal about my posts?

Why do I care you mean? You didn't come here to educate other gamblers. You started these threads to try and get your lost money back.
Your acts clearly show that you have a problem and I would rather see you dealing with them than continuing to focus on gambling.

I guess this will be even more common now after the news about 888 as you said.

 

[Valerius]

Hi Valerius,

I've added you to the quit gambling user group. You are welcome to participate in the forum, but only in the non-gambling sections. You are admitting that you need assistance in quitting, and I am obliged to ensure that this forum will assist you in doing so.

Hi, I don't know what this means, but everybody has a gambling problem, either still small or real big and everything in between, otherwise they wouldn't gamble and be on this site....
I don't need assistance by the way, I have protected myself by closing every possible casinoaccount
I really hope their are people thinking with me in these cases, cause I think they are relevant for anyone gambling.

 

[Valerius]

Why do I care you mean? You didn't come here to educate other gamblers. You started these threads to try and get your lost money back.
Your acts clearly show that you have a problem and I would rather see you dealing with them than continuing to focus on gambling.

I guess this will be even more common now after the news about 888 as you said.

Sorry, but I did come to educate other gamblers. I think you misinterpreted it 1) the first one is about a new extra form of identification and if they think you can do that 2)is about what is the concrete meaning of limits? 3) what is exactly account closure and which rules apply for casino's

My discussion is highly educational cause I am legally based plus I can learn from others. I dislike casino's who not play by their own terms and by law.
Yes my 2 and 3 post is a existing case, yes i want that money back and i am taking legal action, thats why it will be educational for everyone.

But due to your labelling me, people don't get educated on these topics anymore...so it seems. You just blab saying no,no and no, cause you don't know what you are talking about and it seems i can educate you!!
Yes i admit having gambling thats why I protected myself by setting limits and account closures.
But in my opinion you have gambling problems as well, otherwise you won't be on this forum....
When you are that interested in gambling, you must admit you have a problem as well, everybody does on this forum, cause you have gambling problems when you gamble, or are you casino employee? Otherwise you have a problem as well.

 

[Tirilej]

Sorry, but I did come to educate other gamblers. I think you misinterpreted it 1) the first one is about a new extra form of identification and if they think you can do that 2)is about what is the concrete meaning of limits? 3) what is exactly account closure and which rules apply for casino's

My discussion is highly educational cause I am legally based plus I can learn from others. I dislike casino's who not play by their own terms and by law.
Yes my 2 and 3 post is a existing case, yes i want that money back and i am taking legal action, thats why it will be educational for everyone.

But due to your labelling me, people don't get educated on these topics anymore...so it seems. You just blab saying no,no and no, cause you don't know what you are talking about and it seems i can educate you!!
Yes i admit having gambling thats why I protected myself by setting limits and account closures.
But in my opinion you have gambling problems as well, otherwise you won't be on this forum....
When you are that interested in gambling, you must admit you have a problem as well, everybody does on this forum, cause you have gambling problems when you gamble, or are you casino employee? Otherwise you have a problem as well.

1) The casinos have all rights and are by law forced to make sure you are who you say you are by asking for enough verification. You can find that in their rules.

2) I think we need to know which casino it is about. It should of course have worked. I do know that in some casinos they are allowing you to first spend your winnings and then all above that is limited.

3) Account closure is more to put an account on hold. The rules depends on where the casino is licensed. They can either open it immediately when asked to or make you wait for 7 days. If you have a time set it will be opened automatic when the time is up. It can't be compared with a Self excluded account.

 

[Valerius]

Hi very nice of you to respond, but in my legal opinion it is different.
What everybody seems to forget on these fora is that you have a contract with a casino.
First of all what people agree on is most of the time valid. But... the casino is the professional business in here and a consumer needs more protection against these most of the time one way agreements.

That they are licensed in U.K. Or Malta is great. a gaming authority is an licensor on their own law.
Sometimes you agree in the terms your own country law is appropriate, in my case for example the Dutch gaming law is. But you can always complain about casinos and they get investigated and fined by gaming authority.

Well point 1) I understand they must do verification, that's not the point. The point is, how far can they legally go, or is it a stalling strategy?
2) that is not a answer to my question: I would like to know exactly what the playersprotection rules mean with a definition of a loss limit and a wager limit. Since all casino have these limits and MGA as well, but what does it exactly mean and how to calculate ?
It doesn't matter what casino, I mean it in general
3) the rules don't always depend on where the casino is licensed, no it depends on which judge is legally responsible. I think I have a good legal chance of proving reopening a account without waiting period is irresponsible behavior at any time of a casino. The reason is not worked out in the agreement or in law, just the act of closing/ excluding.

You see, I know something about it, but can't find relevant info on this site, that's why I am a bit disappointed. I see nowhere a legal vocabulary explaining all the terms casino's and legislators use, which they oppose upon the players. That should me something for this site!

I see a lot of the same kind of questions but not with good answers legally. This sites lacks a bit of legal knowledge, no offense, and that is the only thing a week customer can hold on to in a discussion with the casino.
My experience is most casino's just ignore you most of the time.

But in my cases: the first one was rather ok, except no MGA or U.K. License. The second one, I trust he solves the issue and if not it will cost him probably more, cause I can bring to the Dutch authority and they will fine him, cause he promotes his site in Dutch which is forbidden.
The last one is the nastiest casino. Mighty, powerful and completely not listening to their customers. No respons in over 2 weeks on complaint, not answering.
Perhaps a nice one for U.K. Since the fine irresponsible acting of casinos.

 

[dunover]

Unfortunately this sounds like one of those awful systems where a deposit limit is being mis-described and actually works as a LOSS-LIMIT! This is what used to happen at Redbet, probably still does. You set a £100 deposit limit, get up to 2k say and still find you can deposit and deposit until you've lost back 2100, i.e. are then £100 down and then, only then does the £100 'deposit limit' kick in.

 

[Gaz237]

Sorry, but I did come to educate other gamblers. I think you misinterpreted it 1) the first one is about a new extra form of identification and if they think you can do that 2)is about what is the concrete meaning of limits? 3) what is exactly account closure and which rules apply for casino's

My discussion is highly educational cause I am legally based plus I can learn from others. I dislike casino's who not play by their own terms and by law.
Yes my 2 and 3 post is a existing case, yes i want that money back and i am taking legal action, thats why it will be educational for everyone.

But due to your labelling me, people don't get educated on these topics anymore...so it seems. You just blab saying no,no and no, cause you don't know what you are talking about and it seems i can educate you!!
Yes i admit having gambling thats why I protected myself by setting limits and account closures.
But in my opinion you have gambling problems as well, otherwise you won't be on this forum....[/B]
When you are that interested in gambling, you must admit you have a problem as well, everybody does on this forum, cause you have gambling problems when you gamble, or are you casino employee? Otherwise you have a problem as well.

That line is so mad, it's quite funny.