- Joined
- Mar 25, 2012
- Location
- IOM
So I was playing at LeoVegas last night, and went downstairs to get a beer and have a wee.
When I got back upstairs I found myself looking at a screen saying that my account had been locked out for 'security reasons'.
I then had to open a live chat window and wait in a queue to find out what was going on. When I finally got to chat to a rep I was told that I had been 'logged in for too long' and that I had been kicked out of my account for 45 minutes as a commitment to 'responsible gaming'.
All I could do then is wait until I was able to log in again, at which point I withdrew my entire balance because the session had ceased to be enjoyable at that point.
LeoVegas have now asked for my docs overnight, despite the fact that I submitted them yesterday morning because I just knew some horseshit like this was going to happen when I came to make a withdrawal. (They've now had my docs for over 24 hours, but they have not been verified yet. They also asked for a screenshot of my Paypal account which I didn't submit yesterday, so I've now sent them that as well.)
As it stands my withdrawal of £2339 is showing as pending and reversible.
The email from them also contains the following magnificently friendly line:
Please note that your pending withdrawal will be cancelled and the funds returned to your LeoVegas account if we have not received the requested documents within 7 days.
Video coming shortly. I think it's safe to say that me and LeoVegas will be parting company once I get my money.
When I got back upstairs I found myself looking at a screen saying that my account had been locked out for 'security reasons'.
I then had to open a live chat window and wait in a queue to find out what was going on. When I finally got to chat to a rep I was told that I had been 'logged in for too long' and that I had been kicked out of my account for 45 minutes as a commitment to 'responsible gaming'.
All I could do then is wait until I was able to log in again, at which point I withdrew my entire balance because the session had ceased to be enjoyable at that point.
LeoVegas have now asked for my docs overnight, despite the fact that I submitted them yesterday morning because I just knew some horseshit like this was going to happen when I came to make a withdrawal. (They've now had my docs for over 24 hours, but they have not been verified yet. They also asked for a screenshot of my Paypal account which I didn't submit yesterday, so I've now sent them that as well.)
As it stands my withdrawal of £2339 is showing as pending and reversible.
The email from them also contains the following magnificently friendly line:
Please note that your pending withdrawal will be cancelled and the funds returned to your LeoVegas account if we have not received the requested documents within 7 days.
Video coming shortly. I think it's safe to say that me and LeoVegas will be parting company once I get my money.
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