Resolved Leovegas.it refuses to pay 51k€

gambler88

Newbie member
PABaccred
Joined
Aug 12, 2021
@gambler88
I see you did not start the PAB process yet.
I reccomend you to do it.

I am italian as well as you, and I can grant you it is a fantastic service, and it is free.
i don't think if i open PAB something will change, i need to comunicate with italian department as they must substay to italian laws, and already regulator (AAMS) has the case in hand. I will keep PAB as last shot.
 
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gambler88

Newbie member
PABaccred
Joined
Aug 12, 2021
i contacted them just now and they told me that "there isn't verifies and account is closed, with money seized". they are trolling me
 

gambler88

Newbie member
PABaccred
Joined
Aug 12, 2021
i would report another thing:
I noticed that in the file (SAR) with all my data account (movements etc.), they changed my birth date from 1988 to 1989.
Can't be my mistake, cause in italy they do a check with anagraphic database at registration, also with id data, and if something don't agree, you simply can't register.
I alerted them, and they reply that they have my documents that proof my birth date is 1989.
i'm offered to send all documents again, with notarized copies of them and birth certificate, but they don't need. :)
i think it's a try to invalidate entirely my account.
i proceed with PAB now.
 

gambler88

Newbie member
PABaccred
Joined
Aug 12, 2021
"Posting about your issue on the forums, or submitting your issue at other 3rd party sites, or raising your issue with a licensing authority while we're working on your PAB undermines our efforts."
can i proceed also if i alerted AAMS?
 

gambler88

Newbie member
PABaccred
Joined
Aug 12, 2021
now they changed again status from closed to suspended up to 180 days :D , this is crazy...
 

orion

Experienced Member
PABnononaccred2
Joined
Nov 22, 2013
Location
deep south of Eu
"Posting about your issue on the forums, or submitting your issue at other 3rd party sites, or raising your issue with a licensing authority while we're working on your PAB undermines our efforts."
can i proceed also if i alerted AAMS?
@maxd

let's see what he thinks about this.
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
Please read the PAB policies and procedures and submit one. Thank you.
 

maosk21

Full Member
Joined
Feb 28, 2013
Location
sweden
i don't think if i open PAB something will change, i need to comunicate with italian department as they must substay to italian laws, and already regulator (AAMS) has the case in hand. I will keep PAB as last shot.
Right. Dont forget to keep us updated!
 

Mr_Slot5

Senior Member
Joined
May 6, 2019
Location
Cheshire
Online gambling has really gone to the dogs hasn’t it?

It shouldn’t be necessary to even initiate a PAB against a casino as historically trustworthy as LeoVegas.

Where can people trust to deposit their money these days, safe in the knowledge they’ll get paid out??
 

maosk21

Full Member
Joined
Feb 28, 2013
Location
sweden
Today i finally received all balance on my bank account. Thanks to this community and specially to @maxd for his help in the case. 😀

lol. I thought i was on the last page when posting.

Great it was solved!!

Now don't put it all back as i did & many others out there. Be smart. Budget your gambling. Don't try to win more. Then youll end upp loosing it. And it goes faaast!
 

maosk21

Full Member
Joined
Feb 28, 2013
Location
sweden
Online gambling has really gone to the dogs hasn’t it?

It shouldn’t be necessary to even initiate a PAB against a casino as historically trustworthy as LeoVegas.

Where can people trust to deposit their money these days, safe in the knowledge they’ll get paid out??

Well. I agree.

you don't only gamble when playing, you also gambling about if casino will pay you if you win lol
 

dec2008mcl

Full Member
PABnononaccred
Joined
Apr 28, 2020
Location
N Ireland
Online gambling has really gone to the dogs hasn’t it?

It shouldn’t be necessary to even initiate a PAB against a casino as historically trustworthy as LeoVegas.

Where can people trust to deposit their money these days, safe in the knowledge they’ll get paid out??
Your better off playing in bricks and mortar casino these days.
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
Would be nice to know the reason they refused to pay in the first place ...
Looks like it was a KYC documents issue, but that conversation was between the player and casino directly so I'm not certain of that.
 

gambler88

Newbie member
PABaccred
Joined
Aug 12, 2021
Kyc problem was only a thing to justify everything they've done, before this i had like 10 withdaws, all without problems(my account was kyc verified);
and even if was kyc problem, they could have asked immediately instead say "account closed definitively" until the regulator intervention, to change into "suspended for verifications".
Any problem may have been there, I have given my availability to send any document from the beginning, but they did not want to discuss it.
For sure they tried to not pay without any real reason, and they had really bad behavior.
 
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