As much as I never go onto chat and ask for bonuses, what you have wrote makes no sense. I have had losses at LV and never been given a bonus like that, why not? Plus, if what you say is true then why was he refused by live chat then given it by someone else? Did the live chat agent not do their job properly?
That is what I asked Sarah who was the one that emailed me. her responses were pretty standard and pretty much didn't answer the point I asked her to answer.
But can I also say I am a little impatient yes. But the main reason why I am a bit impatient is because life is short, time is precious. We should make use of every second and minute we have on this earth. So that is the main reason why I come across as impatient. Can I also say my intention was not to actually get a bonus and I am sorry if my posts came across that way. Sorry
@Casinomeister (Bryan) as well.
This thread was made because of a lack of loyalty at leovegas. And it was to basically shed some light on this fact and get others inputs as well. Which many members have already done. But now it appears my recent posts have made it appear I used this in the wrong way, but that was not my intention. I was merely frustrated again because live chat just keep refusing when I request something extra. Just because some might not like to ask for a goodwill, does not mean that is *begging* far from it. But when we deposit a lot and are loyal to a casino and get nothing back.
Of course some will get upset and frustrated when we are in a long dry spell. I shouldn't have to say how much I deposit to prove a point but you can put 2 and 2 together how much I deposit because I said I deposited 66 times in 2 months since my last withdrawal.
So getting back to that point made by
@colinsunderland this is indeed a true and fair point which needs to be addressed and answers accordingly. I mean I could copy and paste the part of Sarah's email which tried to answer that point. But it wasn't even an answer per se it was more a generic response similar to what is said in the live chat as well.
So yeah it isn't right that live chat always say no and then i reach out via CM to ask why live chat always say no to comps which still has not been answered, then all of a sudden I get a response from Sarah, thanks to Francesca and
@LadyJelena for the help that they are then able to credit my account. But that is not what I wanted as an outcome I was wanting answers as to why the live chat say no.
They say no 99% of the time. the only 2 times I got something from live chat was on my birthday and when I reached level 30. That tells you something right there.
I mean look as I said the amount I deposit I think I deserve to be allowed to ask live chat on occasion when I am in a dry spell. Some might not agree well fine so be it. We will agree to disagree on that.
So I now have written an essay response, but I felt I had to to let ya know exactly my thinking and explanations instead of the posts that was trying to attack me. Which I do not mind
it is understandable.