Feedback LeoVegas Casino - Lack Of Loyalty!!!!!

[colinsunderland]

hmmm, but isn't that TAB the same as self excluding? and that wont show them anything anyway.

No its a break, its not self exclusion, you will probably be stooped from playing at other brands they own though.
Not sure what you mean by showing them, how are you going to show them anything, they've read the thread, not sure what else you will be able to achieve

Is James still the rep too @LadyJelena ?

 

[DreamRJ]

Ok, well I have now sent a PM to @LeoVegas Affiliates (Francesca) I am not holding my breath.

 

[dionysus]

you all beat me to it - youve been here long enough to not only TAB but that youd hopefully give the same advice to others in the situation> talk with your wallet.
If youre worried about TAB/self exclusion, open chat and copy paste that youre merely 'taking a break' and that it in no way is in regards to self exclusion for gambling problem purposes.

 

[LadyJelena]

Is James still the rep too @LadyJelena ?

Not sure about that - looks like they're both (James and Johan) regularly logging into their accounts - ( if you noticed the feature on this page https://www.casinomeister.com/forums/members/?key=igaming_reps where you can check Last Activity for all of the reps and staff), but from recently I'd say Francesca is in charge

 

[dionysus]

Not sure about that

Speaking of not sure about - a bit of a digression here..but so when I say it in my head..
is it Lady JEL - en -uh or Lady jel - AYN - uh?

 

[DreamRJ]

you all beat me to it - youve been here long enough to not only TAB but that youd hopefully give the same advice to others in the situation> talk with your wallet.
If youre worried about TAB/self exclusion, open chat and copy paste that youre merely 'taking a break' and that it in no way is in regards to self exclusion for gambling problem purposes.

Yeah true I know I give the same advice as well lol. But you know when we have our loyal casinos it is hard to stop playing at them at times. And we like to give them more chances than we would give other casinos. lol But I will wait and see if Francesca replies to my PM I sent her and see if and what she says and does. If it is along the same lines as James and Johan always say and also live chat then I will I think then for sure do the TAB.

 

[brianmon]

Yeah true I know I give the same advice as well lol. But you know when we have our loyal casinos it is hard to stop playing at them at times. And we like to give them more chances than we would give other casinos. lol But I will wait and see if Francesca replies to my PM I sent her and see if and what she says and does. If it is along the same lines as James and Johan always say and also live chat then I will I think then for sure do the TAB.

I usually just set a deposit limit of £10 per month rather than TABing or closing accounts at casinos i'm not happy with.
Then if there are any freebies (like the regular sunday free spins at LV), I don't miss out.
I don't normally deposit as little as £10, which means I don't bother depositing at all, not even the once a month

 

[dionysus]

Silly me, I've never TABed or self excluded or set limits anywhere - I just exercise self control

 

[DreamRJ]

Silly me, I've never TABed or self excluded or set limits anywhere - I just exercise self control

Well my self control varies depending on various aspects and reasons

 

[dionysus]

lol, mine is based on 'this is my budget' and thats all im spending.

 

[DreamRJ]

lol, mine is based on 'this is my budget' and thats all im spending.

Well yeah that is an obvious reason lol. Of course it is partly one of mine as well. But my budgets can vary depending on if I win elsewhere as well as my disposable income budget as well.

But When I do play at various casinos each month the budget can vary but when I am not winning or getting any withdraws which is the case now for the last few months not had any withdraws. Budgets are pretty much used lol. So asking for some goodwills is I think nothing that is a bad thing. I mean I deposit a hell of a lot each month. So if a casino really cares they will reward us, but the majority do not care. They just take our money and run and hide.

 

[LadyJelena]

Speaking of not sure about - a bit of a digression here..but so when I say it in my head..
is it Lady JEL - en -uh or Lady jel - AYN - uh?

One of the rare people who learned to pronounce my name is Bryan. I'm already very used to different versions outside my country, so I don't mind and stopped correcting )

But since you asked:

Pronunciation of Jelena
Pronunciation: YE-LE-na
YE - pronounced as YET without T
LE - pronounced as LET without T
na - rhymes with 'the', 'duh'

Emphasis is on 'ye-le'

haha

 

[alexking12k]

lol, mine is based on 'this is my budget' and thats all im spending.

Kudos for being able to do that! I can't say the same about myself. For that reason I stopped gambling 100%, much better that way.

 

[DreamRJ]

Kudos for being able to do that! I can't say the same about myself. For that reason I stopped gambling 100%, much better that way.

hmm so why are you still using the forum then if you stopped gambling? doesn't this forum tempt you to deposit and play again?

 

[DreamRJ]

@LeoVegas Affiliates @LadyJelena

Just wanted to bump this to say I haven't had reply from Francesca yet.

 

[LeoVegas Affiliates]

Ok, well I have now sent a PM to @LeoVegas Affiliates (Francesca) I am not holding my breath.

Hi Robert,

Thanks for getting in touch

Unfortunately I cannot help you out personally since I am in charge of the LeoVegas Affiliates brand and don’t have access to any player data. However, I have passed on your complaint to the customer support manager in charge of the UK market, in hope that they can shed some light on the matter.

Please expect to be contacted by customer support shortly.

Hope you have a great day!

Francesca

 

[DreamRJ]

Hi Robert,

Thanks for getting in touch

Unfortunately I cannot help you out personally since I am in charge of the LeoVegas Affiliates brand and don’t have access to any player data. However, I have passed on your complaint to the customer support manager in charge of the UK market, in hope that they can shed some light on the matter.

Please expect to be contacted by customer support shortly.

Hope you have a great day!

Francesca

Ok thank you. So they will contact me via this forum? Or by email?

And did you also pass on my PM I sent to you as well with the details?

Thanks again Francesca

 

[LeoVegas Affiliates]

Ok thank you. So they will contact me via this forum? Or by email?

And did you also pass on my PM I sent to you as well with the details?

Thanks again Francesca

The norm would be for them to contact you via email.

Yes, I did pass on the PM you sent, wanted them to have all the details in hand.

You are more than welcome Robert

 

[goatwack]

Fear not DreamRJ, thanks to this thread and the combined efforts of everyone here at CM, not to mention your persistence, those 20 spins on Starburst will soon be winging their way to you!

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[DreamRJ]

The norm would be for them to contact you via email.

Yes, I did pass on the PM you sent, wanted them to have all the details in hand.

You are more than welcome Robert

Ok, so any timescale on when I will get an email? And what if I do not hear back from them today or tomorrow? Do I have to try and contact you again to follow up?

Thanks again

 

[DreamRJ]

Fear not DreamRJ, thanks to this thread and the combined efforts of everyone here at CM, not to mention your persistence, those 20 spins on Starburst will soon be winging their way to you!

with 30x wagering

lol 20 spins on the worst slot in history. I would for sure close my account then lol

 

[Lincolnuk]

Fear not DreamRJ, thanks to this thread and the combined efforts of everyone here at CM, not to mention your persistence, those 20 spins on Starburst will soon be winging their way to you!

with 30x wagering

lmao. the once needing the 20 deposit

 

[DreamRJ]

@LeoVegas Affiliates (Francesca) Still waiting for you to reply to let me know what timescale I have to wait please to get an email from the support manager?

 

[CasinoNinja]

You are so impatient... they told they would get back to you, asking for timescales for a PM is a bit over the top tbh. Let them do their job and respond to you in a timley manner, they probably have a 100 other things to attend to as well which probably has more priority.

 

[TheAddict]

It is roughly lunch time, maybe the rep is asking the woman at the window of the Mc D's drive through to confirm with the chef how long her replacament burger without cheese will actually take.