Feedback LeoVegas Casino - Lack Of Loyalty!!!!!

interlog

Ueber Meister
webmeister
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So turns out nothing has changed.

The PM I got from James basically says the same as what they always say. So I will continue to bump this thread and keep it active at the top of threads so people are aware of how they do not care about loyal customers!!!!!

Would that not be seen as a vendetta against the casino?

Casinos have no obligation whatsoever to give out loyalty bonuses, spins, comps etc.

Just vote with your wallet and let bygones be bygones.
 
Leo Vegas is reviewed at Casinomeister

DreamRJ

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Would that not be seen as a vendetta against the casino?

Casinos have no obligation whatsoever to give out loyalty bonuses, spins, comps etc.

Just vote with your wallet and let bygones be bygones.

I can assure you I have no vendetta against this or any casino I play at! All I am merely doing is trying to get Leovegas to notice that us mere players who are loyal are treated badly.

And I have no problem in taking my business elsewhere either!
 

interlog

Ueber Meister
webmeister
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I can assure you I have no vendetta against this or any casino I play at! All I am merely doing is trying to get Leovegas to notice that us mere players who are loyal are treated badly.

And I have no problem in taking my business elsewhere either!

But it is pretty clear they are not going to change their stance. Isn't that what the PM said? So bumping this topic continuously could be seen as a vendetta.
 

chris87

Dormant Account
Joined
Jul 2, 2013
Location
UK
To be fair Leo Vegas have been ok with me re bonuses, but I usually only ask when I've taken a real battering.
Having said this, they do need to raise their game to get into the same league as some of their competitors, in particular the likes of Videoslots. As many have said the frustration with LV is that climbing the loyalty levels is meaningless, I'm on level 84! Also there are no notifications of when deposit bonuses are available on the rare occasions they are.

On the plus side they have a good range of games and are fast payers, so I'll stick with them. Would be nice to see my luck change there though!

Chris
 

TheAddict

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Jan 9, 2013
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To be fair Leo Vegas have been ok with me re bonuses, but I usually only ask when I've taken a real battering.
Having said this, they do need to raise their game to get into the same league as some of their competitors, in particular the likes of Videoslots. As many have said the frustration with LV is that climbing the loyalty levels is meaningless, I'm on level 84! Also there are no notifications of when deposit bonuses are available on the rare occasions they are.

On the plus side they have a good range of games and are fast payers, so I'll stick with them. Would be nice to see my luck change there though!

Chris

No notifications like no email? Id always get a mail if one of the reloads did come in.
Email today offering 30 spins for a ten deposit, on jatb/dazzle me/mega fortunedreams/gonzo.
Not to bad tbh
 

pinnit2014

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70 spins for 50 deposit here...

Similar experience to Chris - sometime iv deposited and a reloads been added but having scoured through emails iv not seen it...

End of day you know what to expect, or not, from them so take it or leave it.

Sometimes showing how you value customers isn’t necessarily through how many deposit offers you get but rather how little your messed around, speedy withdrawals, speedy resolution of issues etc
 

brianmon

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May 22, 2013
Location
Cumbria
No notifications like no email? Id always get a mail if one of the reloads did come in.
Email today offering 30 spins for a ten deposit, on jatb/dazzle me/mega fortunedreams/gonzo.
Not to bad tbh

They must customise their offers. My offer today was 30/50/100 spins for £10/£30/£50 But just on 'Dazzle me', I can't say that that game's ever dazzled ME.

I'm not that keen on the way their bonuses work anyway.
You either have to get a big enough win with your cash for a withdrawal and lose the bonus (free spin winnings)
or lose your cash completely, since the wagering only starts when you're playing with bonus money, which makes that 35x wagering pretty high
 

chris87

Dormant Account
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Jul 2, 2013
Location
UK
No notifications like no email? Id always get a mail if one of the reloads did come in.
Email today offering 30 spins for a ten deposit, on jatb/dazzle me/mega fortunedreams/gonzo.
Not to bad tbh

Yes, I never get an e-mail from them, but sometimes a bonus is automatically added on deposit. Never had a free spins offer, or maybe it's been there but I didn't know about it!

Chris
 

TheAddict

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Jan 9, 2013
Location
Kent
Strange chris. Must be a problem with the emails as we know, you dont need a code from the email it just auto adds if depositing within the time frame that it expires.

Brianmon.

I dont know if i was cheeky doing this, but i would usualy play the deposit first and if withdrawing , using the spins after making a withdrawal. Cant recall if i did make another withdrawal doing that, like from botn the deposit and the spins aftrrwards. If i had to say, i beleive i have done once i think and both went through (not big) .

Of course it sais play through the deposit onde and thry are instantly credited, and as my deposits are tiny thats not hard to do if i hit big early lol. Im sure ive done it once though, withdraw from cash and come back later and play spins and withdraw again.



Definatly tailored, sometimes i get the deposit 10/20/50 for 20/50/100 spins in relation. this time, and the first time, it sais i could split and choose toplay between those games.

Im never keen on free spins with deposit nah, but its not as bad as deposit 25 for 35 spins on that new operah game from which i recieved an email earlier for as well (wont mention the casino, though u probably got the same mail.. but i woudnt deposit over £10 for 25 spins on new netent opera game.
Noticed a few people get higher level free spins on leo than me here as well, but i cant complain as i never deposit over 20 and they obviously do.. maybe a 25 at slotsmillion occasionally lol
 

BrianGhattas

Where's My Handpay?!?
Joined
Mar 8, 2016
Location
Ottawa, Ontario
A bit off-topic but Leo Vegas really is desperate to enforce every rule out there, almost to the point that it seems like they’re hiding suspicion for something illegal. When I finally had a cashout from these guys for the first time since 2016, they wanted an updated picture of my driver’s license. What the fuck? Why? Video Slots didn’t ask for one. Even super-stringent PlayOLG.ca didn’t ask after any cashout.

It’s bad enough they take $36 in fees if you use bank transfers but their fear of breaking any rules really turns me off. That’s why I refuse to gamble there any longer. They just come off as suspicious to me. I’ll just stick to Video Slots and PlayOLG.ca for the long term.
 

Cyclops

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May 25, 2017
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Bexhill-On-Sea
There seems to be a fair bit of negativity for Leovages
Have they made major changes recently?
I havnt signed up with them myself and don't plan to
 

slot_zombie

Meister Member
Joined
Jul 25, 2014
Location
UK
There seems to be a fair bit of negativity for Leovages
Have they made major changes recently?
I havnt signed up with them myself and don't plan to

Nothing wrong with them per se. Decent casino with a very good games selection. Its just that we'd all gotten used to being treated well for our loyalty and getting regular (about fortnightly) reload bonuses, but these have mostly stopped dead. As has my spending at Leovegas.

Now Videoslots sees my budget.
 

illu88

Dormant account
Joined
Dec 21, 2016
Location
Aachen / Germany
So turns out nothing has changed.

The PM I got from James basically says the same as what they always say. So I will continue to bump this thread and keep it active at the top of threads so people are aware of how they do not care about loyal customers!!!!!

But i can understand DreamRJ because few years ago as Leovegas was not as big as today and "new" on the Internet their Support and anything were much better then it is today.
 

illu88

Dormant account
Joined
Dec 21, 2016
Location
Aachen / Germany
Strange chris. Must be a problem with the emails as we know, you dont need a code from the email it just auto adds if depositing within the time frame that it expires.



Im never keen on free spins with deposit nah, but its not as bad as deposit 25 for 35 spins on that new operah game from which i recieved an email earlier for as well (wont mention the casino, though u probably got the same mail.. but i woudnt deposit over £10 for 25 spins on new netent opera game.
Noticed a few people get higher level free spins on leo than me here as well, but i cant complain as i never deposit over 20 and they obviously do.. maybe a 25 at slotsmillion occasionally lol

I can 100% confirm that between level 10 and Level 40 there are no differences with the Freespin offers they are the same because a friend of mine is on lvl 10 and i am on 39 or 40 and we alwasys get the same. I ask the support about that a while ago because if there are no differnces what sense has then the LEVEL system ???
 

DreamRJ

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@JohanLeoVegas - @JamesLeoVegas
No idea why I am even imputing the reps names because they will not do anything anyway. They never do.

And yet again even though I have not had a withdraw at leovegas for 2 months and I have done 66 deposits since that time.

I asked live chat again for a bonus and guess what they said NO again as always. So enough is enough, I QUIT leovegas casino. No more deposits from me ever. And I mean it this time.
 

DreamRJ

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Chat started on 13 Mar 2018, 07:13 AM (GMT+0)
(07:13:04) *** Robert joined the chat ***
(07:13:04) Robert: 66 deposits since my last withdraw. This is so bad for me :( please can you ask the loyalty team if I can have a goodwill seeming my luck is none existent?
(07:13:07) *** James joined the chat ***
(07:13:17) James: Hello good morning Robert
(07:13:21) James: I'll have a look into this for you
(07:13:24) James: One moment please
(07:13:31) Robert: are you James rep too from CM?
(07:14:38) James: I'm from the customer care support team
(07:15:06) Robert: ok, so you are not the James rep who uses the CM forum?
(07:15:19) Robert: must be another James who works here then
(07:17:09) James: Would you like me to help you Robert?
(07:17:26) Robert: yes?
(07:20:02) James: One moment please, while I see what I can do for you
(07:20:08) Robert: ok
(07:21:07) James: Thank you for waiting I'm afraid there is nothing available at this time however, you can check what offers we currently have here
You do not have permission to view link Log in or register now.

(07:21:17) Robert: as usual
 

colinsunderland

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Jan 28, 2016
Location
uk
I don't understand the problem tbh, if you don't like what a casino offers you, go elsewhere. I actually get quite a few spins and reload offers from them, a lot more than I do from say Videoslots or Casumo, but I do know they are tailored to the customer so not everyone gets the same.
 

DreamRJ

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Jun 6, 2013
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RJVille UK
I don't understand the problem tbh, if you don't like what a casino offers you, go elsewhere. I actually get quite a few spins and reload offers from them, a lot more than I do from say Videoslots or Casumo, but I do know they are tailored to the customer so not everyone gets the same.

I know it is easy to say go elsewhere. But I do go elsewhere but I still cant seem to stop depositing there even though I really try too lol. And I just wished they would treat us better. But it wont happen :(
 

Borgie

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Chat started on 13 Mar 2018, 07:13 AM (GMT+0)
(07:13:04) *** Robert joined the chat ***
(07:13:04) Robert: 66 deposits since my last withdraw. This is so bad for me :( please can you ask the loyalty team if I can have a goodwill seeming my luck is none existent?
(07:13:07) *** James joined the chat ***
(07:13:17) James: Hello good morning Robert
(07:13:21) James: I'll have a look into this for you
(07:13:24) James: One moment please
(07:13:31) Robert: are you James rep too from CM?
(07:14:38) James: I'm from the customer care support team
(07:15:06) Robert: ok, so you are not the James rep who uses the CM forum?
(07:15:19) Robert: must be another James who works here then
(07:17:09) James: Would you like me to help you Robert?
(07:17:26) Robert: yes?
(07:20:02) James: One moment please, while I see what I can do for you
(07:20:08) Robert: ok
(07:21:07) James: Thank you for waiting I'm afraid there is nothing available at this time however, you can check what offers we currently have here
You do not have permission to view link Log in or register now.

(07:21:17) Robert: as usual
I know it is easy to say go elsewhere. But I do go elsewhere but I still cant seem to stop depositing there even though I really try too lol. And I just wished they would treat us better. But it wont happen :(

Why does it matter if James is Casinomeister Rep or not - what were you hoping for ?

Also if they don't think they treat you well bonkers to keep depositing !
 

DreamRJ

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Jun 6, 2013
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