Feedback LeoVegas Casino - Lack Of Loyalty!!!!!

[colinsunderland]

hmmm, but isn't that TAB the same as self excluding? and that wont show them anything anyway.

No its a break, its not self exclusion, you will probably be stooped from playing at other brands they own though.
Not sure what you mean by showing them, how are you going to show them anything, they've read the thread, not sure what else you will be able to achieve

Is James still the rep too @LadyJelena ?

 

[DreamRJ]

Ok, well I have now sent a PM to @LeoVegas Affiliates (Francesca) I am not holding my breath.

 

[dionysus]

you all beat me to it - youve been here long enough to not only TAB but that youd hopefully give the same advice to others in the situation> talk with your wallet.
If youre worried about TAB/self exclusion, open chat and copy paste that youre merely 'taking a break' and that it in no way is in regards to self exclusion for gambling problem purposes.

 

[LadyJelena]

Is James still the rep too @LadyJelena ?

Not sure about that - looks like they're both (James and Johan) regularly logging into their accounts - ( if you noticed the feature on this page https://www.casinomeister.com/forums/members/?key=igaming_reps where you can check Last Activity for all of the reps and staff), but from recently I'd say Francesca is in charge

 

[dionysus]

Not sure about that

Speaking of not sure about - a bit of a digression here..but so when I say it in my head..
is it Lady JEL - en -uh or Lady jel - AYN - uh?

 

[DreamRJ]

you all beat me to it - youve been here long enough to not only TAB but that youd hopefully give the same advice to others in the situation> talk with your wallet.
If youre worried about TAB/self exclusion, open chat and copy paste that youre merely 'taking a break' and that it in no way is in regards to self exclusion for gambling problem purposes.

Yeah true I know I give the same advice as well lol. But you know when we have our loyal casinos it is hard to stop playing at them at times. And we like to give them more chances than we would give other casinos. lol But I will wait and see if Francesca replies to my PM I sent her and see if and what she says and does. If it is along the same lines as James and Johan always say and also live chat then I will I think then for sure do the TAB.

 

[brianmon]

Yeah true I know I give the same advice as well lol. But you know when we have our loyal casinos it is hard to stop playing at them at times. And we like to give them more chances than we would give other casinos. lol But I will wait and see if Francesca replies to my PM I sent her and see if and what she says and does. If it is along the same lines as James and Johan always say and also live chat then I will I think then for sure do the TAB.

I usually just set a deposit limit of £10 per month rather than TABing or closing accounts at casinos i'm not happy with.
Then if there are any freebies (like the regular sunday free spins at LV), I don't miss out.
I don't normally deposit as little as £10, which means I don't bother depositing at all, not even the once a month

 

[dionysus]

Silly me, I've never TABed or self excluded or set limits anywhere - I just exercise self control

 

[DreamRJ]

Silly me, I've never TABed or self excluded or set limits anywhere - I just exercise self control

Well my self control varies depending on various aspects and reasons

 

[dionysus]

lol, mine is based on 'this is my budget' and thats all im spending.

 

[DreamRJ]

lol, mine is based on 'this is my budget' and thats all im spending.

Well yeah that is an obvious reason lol. Of course it is partly one of mine as well. But my budgets can vary depending on if I win elsewhere as well as my disposable income budget as well.

But When I do play at various casinos each month the budget can vary but when I am not winning or getting any withdraws which is the case now for the last few months not had any withdraws. Budgets are pretty much used lol. So asking for some goodwills is I think nothing that is a bad thing. I mean I deposit a hell of a lot each month. So if a casino really cares they will reward us, but the majority do not care. They just take our money and run and hide.

 

[LadyJelena]

Speaking of not sure about - a bit of a digression here..but so when I say it in my head..
is it Lady JEL - en -uh or Lady jel - AYN - uh?

One of the rare people who learned to pronounce my name is Bryan. I'm already very used to different versions outside my country, so I don't mind and stopped correcting )

But since you asked:

Pronunciation of Jelena
Pronunciation: YE-LE-na
YE - pronounced as YET without T
LE - pronounced as LET without T
na - rhymes with 'the', 'duh'

Emphasis is on 'ye-le'

haha

 

[alexking12k]

lol, mine is based on 'this is my budget' and thats all im spending.

Kudos for being able to do that! I can't say the same about myself. For that reason I stopped gambling 100%, much better that way.

 

[DreamRJ]

Kudos for being able to do that! I can't say the same about myself. For that reason I stopped gambling 100%, much better that way.

hmm so why are you still using the forum then if you stopped gambling? doesn't this forum tempt you to deposit and play again?

 

[DreamRJ]

@LeoVegas Affiliates @LadyJelena

Just wanted to bump this to say I haven't had reply from Francesca yet.

 

[LeoVegas Affiliates]

Ok, well I have now sent a PM to @LeoVegas Affiliates (Francesca) I am not holding my breath.

Hi Robert,

Thanks for getting in touch

Unfortunately I cannot help you out personally since I am in charge of the LeoVegas Affiliates brand and don’t have access to any player data. However, I have passed on your complaint to the customer support manager in charge of the UK market, in hope that they can shed some light on the matter.

Please expect to be contacted by customer support shortly.

Hope you have a great day!

Francesca

 

[DreamRJ]

Hi Robert,

Thanks for getting in touch

Unfortunately I cannot help you out personally since I am in charge of the LeoVegas Affiliates brand and don’t have access to any player data. However, I have passed on your complaint to the customer support manager in charge of the UK market, in hope that they can shed some light on the matter.

Please expect to be contacted by customer support shortly.

Hope you have a great day!

Francesca

Ok thank you. So they will contact me via this forum? Or by email?

And did you also pass on my PM I sent to you as well with the details?

Thanks again Francesca

 

[LeoVegas Affiliates]

Ok thank you. So they will contact me via this forum? Or by email?

And did you also pass on my PM I sent to you as well with the details?

Thanks again Francesca

The norm would be for them to contact you via email.

Yes, I did pass on the PM you sent, wanted them to have all the details in hand.

You are more than welcome Robert

 

[goatwack]

Fear not DreamRJ, thanks to this thread and the combined efforts of everyone here at CM, not to mention your persistence, those 20 spins on Starburst will soon be winging their way to you!

with 30x wagering

 

[DreamRJ]

The norm would be for them to contact you via email.

Yes, I did pass on the PM you sent, wanted them to have all the details in hand.

You are more than welcome Robert

Ok, so any timescale on when I will get an email? And what if I do not hear back from them today or tomorrow? Do I have to try and contact you again to follow up?

Thanks again

 

[DreamRJ]

Fear not DreamRJ, thanks to this thread and the combined efforts of everyone here at CM, not to mention your persistence, those 20 spins on Starburst will soon be winging their way to you!

with 30x wagering

lol 20 spins on the worst slot in history. I would for sure close my account then lol

 

[Lincolnuk]

Fear not DreamRJ, thanks to this thread and the combined efforts of everyone here at CM, not to mention your persistence, those 20 spins on Starburst will soon be winging their way to you!

with 30x wagering

lmao. the once needing the 20 deposit

 

[DreamRJ]

@LeoVegas Affiliates (Francesca) Still waiting for you to reply to let me know what timescale I have to wait please to get an email from the support manager?

 

[CasinoNinja]

You are so impatient... they told they would get back to you, asking for timescales for a PM is a bit over the top tbh. Let them do their job and respond to you in a timley manner, they probably have a 100 other things to attend to as well which probably has more priority.

 

[TheAddict]

It is roughly lunch time, maybe the rep is asking the woman at the window of the Mc D's drive through to confirm with the chef how long her replacament burger without cheese will actually take.

 

[pinnit2014]

It is roughly lunch time, maybe the rep is asking the woman at the window of the Mc D's drive through to confirm with the chef how long her replacament burger without cheese will actually take.

Or the dreaded ‘park in the grill parking and we will bring it out’

Maybe she’s got blocked in.

 

[TheAddict]

Lol if i had a, ahem, free chip everytime that happened!

 

[LeoVegas Affiliates]

@LeoVegas Affiliates (Francesca) Still waiting for you to reply to let me know what timescale I have to wait please to get an email from the support manager?

Customer support have confirmed that you should be receiving an email within half an hour.

Hope this helps

 

[DreamRJ]

Customer support have confirmed that you should be receiving an email within half an hour.

Hope this helps

Ok thanks, I have now received a response and a £30 bonus. Thanks for this appreciate it. But this alone doesn't end this discussion. Because this will keep happening time and time again and live chat will still say no everytime we ask. And it will result in again we having to revert to CM and reps and yourself to flag our account so it can be looked at by a manager and not standard support staff.

So I really hope that changes are made with CS so that they can actually let CS give bonuses when players are in bad streaks for long periods of time and everytime a player requests the CS say no.

So thanks again Francesca and Sarah.

 

[zap987]

I for one wish they will not ever give anything out to people that go begging for freebies. While their loyalty programme could definitely use some improvements, there are a lot of people that won't go to chat and beg when they lose, how would it be fair if those people would just get less?

Better loyalty, yes, but do it for everyone not the ones that are vocal.

 

[brianmon]

And I don't think @Casinomeister looks very favourably on the forum being used to, basically, hold reps to ransom

 

[DreamRJ]

I for one wish they will not ever give anything out to people that go begging for freebies. While their loyalty programme could definitely use some improvements, there are a lot of people that won't go to chat and beg when they lose, how would it be fair if those people would just get less?

Better loyalty, yes, but do it for everyone not the ones that are vocal.

If you think that it was begging I was doing you couldn't be more wrong. I give reasoning in the below reply to brianmon.

But I will say this. I have been a loyal customer to Leovegas for nearly 2 years. And I have deposited a fortune. My bonus % is like 1% of deposits made. That alone gives you an idea.

So do not jump to conclusions please. I made this thread for everyone to benefit.

And I don't think @Casinomeister looks very favourably on the forum being used to, basically, hold reps to ransom

I can tell you that is not what I was doing. I was trying to make light of the fact that leovegas loyalty lacks. And it is not just for me. I was doing it for us all, so we all get something more when we deposit a lot into a specific casino and get nothing back in the form of being loyal.

 

[greylady]

I have to say I have never once gone 'begging' for any kind of freebie from any site and I have been on a losing streak for months now

I have said it before and I will say it again, you are the most impatient person I have ever come across Dream and maybe a little bit of patience wouldn't go amiss - don't take this the wrong way but if you become that impatient for a response and an opportunity to play, then maybe you should be reviewing your gambling habits.

 

[goatwack]

I love Leo Vegas, as most of my nostalgic slot memories derive from there, probably due to me spending 90% of my gambling days at that God- forsaken site.

It's great that they've given something back to a player, but as mentioned prior, there are many that are just as deserving that do not have the courage to ask, nor should they have to.

I agree that this type of loyalty reward should go without saying, especially to those regular, long- time players. This is not LV's business ethos, unfortunately, so highlighting their inadequacies might make them sit up and take notice, lest they fall behind the likes of Videoslots et al. Bonuses are becoming a thing of the past, and loyalty- type offers is where it's at.

Here's hoping they revamp their approach a tad

 

[pinnit2014]

Videoslots though seem to be doing OK despite not having a pretty one sided loyalty scheme (ie. if you're winning you get race points/cash back, which you won't get if you are losing)

Probably best to try and define what a good loyalty scheme looks like? Is it points that you trade, is it cash back, is it 50 quid drops when your lucks out....

Loyalty schemes are entirely discretionary - if a casino wants to offer a good service (which LV do), customer consumes and leave it at that then it's their choice (it may lead to lack of retention but that's their prerogative).

I don't see the good, or purpose of, haranguing a casino in public for that business ethos (especially when asking why the rep hasn't replied in 87 or something minutes - not cool). We know they don't offer many cash drops or points, go to one that does.

 

[The Dude]

Ok thanks, I have now received a response and a £30 bonus. Thanks for this appreciate it. But this alone doesn't end this discussion. Because this will keep happening time and time again and live chat will still say no everytime we ask. And it will result in again we having to revert to CM and reps and yourself to flag our account so it can be looked at by a manager and not standard support staff.

So I really hope that changes are made with CS so that they can actually let CS give bonuses when players are in bad streaks for long periods of time and everytime a player requests the CS say no.

So thanks again Francesca and Sarah.

This is the sort of behavior that scares off reps - when you are using this forum to get perks or bonuses. That's a good way to get yourself banned from here. If everyone did this, Casinomeister would be a ghost town for casino reps. Don't do it. Thank you.

 

[interlog]

In terms of loyalty, Leovegas definitely can do better.

What safes them is the wide choice of slots available and the pretty fast withdrawals.

 

[LeoVegas Affiliates]

I for one wish they will not ever give anything out to people that go begging for freebies. While their loyalty programme could definitely use some improvements, there are a lot of people that won't go to chat and beg when they lose, how would it be fair if those people would just get less?

Better loyalty, yes, but do it for everyone not the ones that are vocal.

Hi zap987,

I would like to put your mind at ease that the account was checked in line with the support routines that all agents follow for all player’s accounts. Everyone is rewarded what is due to them in line with our customer loyalty program and the information available in their player account. This is why these requests need to be answered by a CS agent, since it is only them who have this data available.

I hope this helps clarify any concerns

Francesca

 

[thebigs]

From my point of view as quite a regular player with Leo Vegas i rate them highly and when i lose at their casino or any other casino i certainly do not go looking for a comp.
When your on a long losing run yes it's frustrating as i am also in the losing run club it's best to vent your anger in other ways like myself with my watching Neighbours or Home and Away.

 

[colinsunderland]

Hi zap987,

I would like to put your mind at ease that the account was checked in line with the support routines that all agents follow for all player’s accounts. Everyone is rewarded what is due to them in line with our customer loyalty program and the information available in their player account. This is why these requests need to be answered by a CS agent, since it is only them who have this data available.

I hope this helps clarify any concerns

Francesca

As much as I never go onto chat and ask for bonuses, what you have wrote makes no sense. I have had losses at LV and never been given a bonus like that, why not? Plus, if what you say is true then why was he refused by live chat then given it by someone else? Did the live chat agent not do their job properly?

 

[Tirilej]

As much as I never go onto chat and ask for bonuses, what you have wrote makes no sense. I have had losses at LV and never been given a bonus like that, why not? Plus, if what you say is true then why was he refused by live chat then given it by someone else? Did the live chat agent not do their job properly?

My guess is that they couldn't resist him since they were called out in here. A one time gift.
He thought he did a good thing so others also could get comp, but it backfired and he now needs to be careful when he asks for anything in here through the reps.

 

[DreamRJ]

As much as I never go onto chat and ask for bonuses, what you have wrote makes no sense. I have had losses at LV and never been given a bonus like that, why not? Plus, if what you say is true then why was he refused by live chat then given it by someone else? Did the live chat agent not do their job properly?

That is what I asked Sarah who was the one that emailed me. her responses were pretty standard and pretty much didn't answer the point I asked her to answer.

But can I also say I am a little impatient yes. But the main reason why I am a bit impatient is because life is short, time is precious. We should make use of every second and minute we have on this earth. So that is the main reason why I come across as impatient. Can I also say my intention was not to actually get a bonus and I am sorry if my posts came across that way. Sorry @Casinomeister (Bryan) as well.

This thread was made because of a lack of loyalty at leovegas. And it was to basically shed some light on this fact and get others inputs as well. Which many members have already done. But now it appears my recent posts have made it appear I used this in the wrong way, but that was not my intention. I was merely frustrated again because live chat just keep refusing when I request something extra. Just because some might not like to ask for a goodwill, does not mean that is *begging* far from it. But when we deposit a lot and are loyal to a casino and get nothing back.

Of course some will get upset and frustrated when we are in a long dry spell. I shouldn't have to say how much I deposit to prove a point but you can put 2 and 2 together how much I deposit because I said I deposited 66 times in 2 months since my last withdrawal.

So getting back to that point made by @colinsunderland this is indeed a true and fair point which needs to be addressed and answers accordingly. I mean I could copy and paste the part of Sarah's email which tried to answer that point. But it wasn't even an answer per se it was more a generic response similar to what is said in the live chat as well.

So yeah it isn't right that live chat always say no and then i reach out via CM to ask why live chat always say no to comps which still has not been answered, then all of a sudden I get a response from Sarah, thanks to Francesca and @LadyJelena for the help that they are then able to credit my account. But that is not what I wanted as an outcome I was wanting answers as to why the live chat say no.

They say no 99% of the time. the only 2 times I got something from live chat was on my birthday and when I reached level 30. That tells you something right there.

I mean look as I said the amount I deposit I think I deserve to be allowed to ask live chat on occasion when I am in a dry spell. Some might not agree well fine so be it. We will agree to disagree on that.

So I now have written an essay response, but I felt I had to to let ya know exactly my thinking and explanations instead of the posts that was trying to attack me. Which I do not mind it is understandable.

 

[goatwack]

It goes both ways though. It doesn't instil confidence being told that each customer's offers and loyalty is tied to their details when that's blatantly untrue. Just do away with the entire 'VIP level' when none of it means anything. Freebies and offers are worse than when I first started. Probably because they don't have to fight for my custom I presume

 

[geordiecolin]

Ok thanks, I have now received a response and a £30 bonus. Thanks for this appreciate it. But this alone doesn't end this discussion. Because this will keep happening time and time again and live chat will still say no everytime we ask. And it will result in again we having to revert to CM and reps and yourself to flag our account so it can be looked at by a manager and not standard support staff.

So I really hope that changes are made with CS so that they can actually let CS give bonuses when players are in bad streaks for long periods of time and everytime a player requests the CS say no.

So thanks again Francesca and Sarah.

I feel embarrassed for being a Casinomeister member after reading how you have abused the reps from Leovegas because your conduct is a very poor reflection on the vast majority of members of this forum. Not only that but once you bullied Leovegas into providing you with a bonus you then go on to threaten them while suggesting that the thread has the support of Casinomeister members.

I sort of feel like I owe Leovegas an apology!

 

[colinsunderland]

My guess is that they couldn't resist him since they were called out in here. A one time gift.
He thought he did a good thing so others also could get comp, but it backfired and he now needs to be careful when he asks for anything in here through the reps.

That was my guess too, however the rep says different so will await her response with baited breath to find out when all the other customers are going to get bonuses dropped in their accounts

 

[DreamRJ]

It goes both ways though. It doesn't instil confidence being told that each customer's offers and loyalty is tied to their details when that's blatantly untrue. Just do away with the entire 'VIP level' when none of it means anything. Freebies and offers are worse than when I first started. Probably because they don't have to fight for my custom I presume

I agree they should get rid of the VIP levels too. They do mean nothing apart from when you reach level 30. No fees on withdraws. But to be fair wasn't there a new UKGC rule or UK rule that stopped companies from charging fees?

So if they did scrap fees altogether then that one and only benefit would make the VIP levels pointless. It has already been proven the offers people get are the same offers regardless what level you are.

Who knows if high rollers get better offers or not.

But take for example Videoslots. High rollers still get the same achievements and same min bet freespin achievements as well.

I have always found the vip level at leovegas very very misleading.

 

[DreamRJ]

I feel embarrassed for being a Casinomeister member after reading how you have abused the reps from Leovegas because your conduct is a very poor reflection on the vast majority of members of this forum. Not only that but once you bullied Leovegas into providing you with a bonus you then go on to threaten them while suggesting that the thread has the support of Casinomeister members.

I sort of feel like I owe Leovegas an apology!

Again did you read my response above. That was not what I wanted. I have already explained.

 

[DreamRJ]

What is the purpose of a casino forum like CM if we can not make threads that hopefully get read by reps and changes can get made? That is the whole reason I made this thread in the first place.

 

[geordiecolin]

Again did you read my response above. That was not what I wanted. I have already explained.

Yes

 

[pinnit2014]

I thought I’d a bonus of a tenner but realised I’d fallen asleep playing Bonanza last night