Ladbrokes

[rezak]

Hello all, i deposited to ladbrokes on Friday and won £400, and i wished to make a withdraw and CS told me i cant make a withdraw unless i have under £50 since i deposited with ukash, this is nonsense i told them and they told me i can send my banking information via email so they can wire it to me although i have made a skrill deposit there before they wont let me withdraw my money to it. I sent them banking information to the end, it did not get prossesed after 2 days and if you are gambler you know if you have the money front of you, you will play it away and i just did. the fact that i played away is my fault but that they wont let me withdraw my own money when i request them to do it its not right.

i will stick to betsafe where i deposit with paysafecard and withdraw to neteller with no problem and they process my withdraw within few hours and not days and say i cannot withdraw just because i deposited with ukash/paysafecard. its obviously tactic to let player like me to blow it away..

 

[rezak]

Ok so i found that they could not send me money thru bank wire anyway, this is the msg i got now "Due to Norwegian law, we can no longer send transactions to the Norwegian banks but you can still use SmartPay, EntroPay, Neteller, Moneybookers."

im so confused right now, first they dont let me withdraw to skrill or neteller and only to bank wire, later they say i cannot make a bank wire..

 

[rezak]

I just spoke to ladbrokes and they dont answer my question and ignoring and only say "you played your money its your fault" while i asking "how could you pay me anyway" i have chat script where they say the absolute only way for you to withdraw is bank wire while now they say "you could withdraw with neteller or skrill"

"Hugh: For your currency in GBP and your country you have the option of Moneybookers, neteller entropay and paysafe card in addition to a bank transfer.

me: but dont you understand? i had £400 i wanted to make a withdraw, i wanted to make a withdraw to any of those you tell me but the CS wouldnt let me only to bank wire, and later i get msg that it could not be prossesed to bank wire due to norway"

while 3 days ago ladbrokes told me :

Paul: No, the only way you can withdraw is to a bank transfer.
Paul: You will need to provide the bank statement.
Paul: With all the information on it.

 

[dunover]

Ladbrokes are a good site and certainly aren't rogue. It sounds like CS got their knickers in a twist and misadvised you, but this would be ignorance not an attempt to tempt you into reversing a W/D or playing the funds. Yes, you were misadvised and I think that's worth a free chip personally, but the playing of the funds and losing them was down to your lack of patience and discipline alone.

Trust me Ladbrokes pay huge amounts out and your 400 is nothing to them.

 

[KasinoKing]

Ladbrokes are a good site and certainly aren't rogue. It sounds like CS got their knickers in a twist and misadvised you, but this would be ignorance not an attempt to tempt you into reversing a W/D or playing the funds. Yes, you were misadvised and I think that's worth a free chip personally, but the playing of the funds and losing them was down to your lack of patience and discipline alone.

Trust me Ladbrokes pay huge amounts out and your 400 is nothing to them.

Yep, totally agree with everything above.
I understand how it can be frustrating to run into problems like this, but definitely in Ladbrokes case it would not be any sort of deliberate ploy to try to tempt players to play their winnings back. I bit more patience would have seen a happier outcome to this issue, and if not, a PAB would have definitely cleared it up. The fact it is a bank holiday weekend here in the UK could have added to the time taken & efficiency of their CS.

KK

 

[vinylweatherman]

Ladbrokes CS can be very poor at time. 2 days or more to resolve a simple query is not uncommon.

Playing the money away was a serious error though, as they no longer have to PROVE that they could pay you. If it turned out they had no way to pay, it would be a VERY serious matter given that they accepted a Norwegian player and allowed them to deposit.

If they have verified the player, there should be no reason for refusing to pay by a method such as Skrill that the player has used in the past for making deposits.

It seems a case of CS not really having a clue what they were talking about, and only when the money was gone did another member of CS give a different answer.

It is perhaps rather shocking (unless you live in the UK) that this kind of thing goes on at such a well known UK brand, seems they are too big to care, like many of the big brands that end up letting standards slip.

 

[mrmark21]

You're right, IMO Ladbrokes shouldn't have taken so long. I would certainly ask for a free chip

Betsafe is an excellent casino

 

[rezak]

Thank you guys for taking time to reply to this, i sent the ladbroke rep a message yesterday but as i see now he/she haven't logged in since 18.th April, hopefully she/he could reply to me or respond to this thread. i got respond from the care customer service supervisor and she still don't understand my issues even i wrote very long mail to try to explain.

"From looking at the chats you had with Paul and Kelly, I can see that you was told the correct information from both
agents in regards to your withdrawal request."

well how could they given me correct information if they knew i hasn't able to withdraw with bank wire if i hasn't able to receive the funds?


and also take a look at my withdraw section, its default and LOCKED to neteller, which it make a error if i try to withdraw to neteller and get error msg saying i need to choose another withdraw option where i cant and CS wont let me. (update i cant upload more and i cant delete the files to let me post screen shot)

 

[vinylweatherman]

I just spoke to ladbrokes and they dont answer my question and ignoring and only say "you played your money its your fault" while i asking "how could you pay me anyway" i have chat script where they say the absolute only way for you to withdraw is bank wire while now they say "you could withdraw with neteller or skrill"

"Hugh: For your currency in GBP and your country you have the option of Moneybookers, neteller entropay and paysafe card in addition to a bank transfer.

me: but dont you understand? i had £400 i wanted to make a withdraw, i wanted to make a withdraw to any of those you tell me but the CS wouldnt let me only to bank wire, and later i get msg that it could not be prossesed to bank wire due to norway"

while 3 days ago ladbrokes told me :

Paul: No, the only way you can withdraw is to a bank transfer.
Paul: You will need to provide the bank statement.
Paul: With all the information on it.

Thank you guys for taking time to reply to this, i sent the ladbroke rep a message yesterday but as i see now he/she haven't logged in since 18.th April, hopefully she/he could reply to me or respond to this thread. i got respond from the care customer service supervisor and she still don't understand my issues even i wrote very long mail to try to explain.

"From looking at the chats you had with Paul and Kelly, I can see that you was told the correct information from both
agents in regards to your withdrawal request."

well how could they given me correct information if they knew i hasn't able to withdraw with bank wire if i hasn't able to receive the funds?


and also take a look at my withdraw section, its default and LOCKED to neteller, which it make a error if i try to withdraw to neteller and get error msg saying i need to choose another withdraw option where i cant and CS wont let me. (update i cant upload more and i cant delete the files to let me post screen shot)

Paul: No, the only way you can withdraw is to a bank transfer.

Hugh: For your currency in GBP and your country you have the option of Moneybookers, neteller entropay and paysafe card in addition to a bank transfer

Looks like even the SUPERVISOR has little clue.

BOTH the above agents, even if not Kelly, gave the WRONG information.

Paul is wrong because he said that ONLY a bank transfer would be possible, yet Hugh gives a different answer, listing a number of methods, including bank transfer, that could be used. BOTH were wrong about the bank transfer being available, which is the ONLY thing they both agreed on. They disagreed over what other options were available, so if Hugh was right, Paul was wrong. No idea about Kelly.

Paul is CLEARLY wrong, yet the supervisor claims he gave the correct information that you could ONLY use bank transfer. Paul was wrong because of your country, something the supervisor obviously didn't check when pronouncing Paul was right. For other countries where bank transfer was possible, we can still only have ONE of these agents having given the correct information. Paul says you had no choice other than bank transfer, whereas Hugh gave you a list of choices.

All this goes to show that Ladbrokes CS is still as poor as it was years ago. I had the same frustrating battles with them back then, and in the end just stopped playing because of it. I didn't give them a second chance as they then introduced their "temporary" anti-Neteller term, which then went on to illustrate their lack of understanding of the meaning of the word "temporary".

 

[incrediblestuff]

Was pondering on making a thread about Ladbrokes lacking support/communications, but instead i'll chime in here:

@ KK and dunover, no doubt UK players get all the bells and whistles in this casino, and over there they might hold up to their name,
but to overseas players they aren't all that.

In itslef this is nothing big: overseas players are not forced to play there, but i think it's all about the principal here: Rezak's issue is much like my own experience, in terms of confusion, it didn't involve a cashout, but a lengthy (unnecessary lengthy i.m.o) back and forth with both live chat, telephone support and three different emails from three different departments.

My issue was the awarding of promotions, or rather the not awarding of promotions.
I had waited a long time before signing up there because they never really offered much for players outside the UK/Ireland, but i had the feeling that was changing, and so i did a sign up through an affiliate, after carefully reading the terms and conditions.

I got one part of the promo, some freespins, but wasn't awarded my deposit bonus, like mentioned above, after a very lengthy back and forth it was still unresolved (of course i did not copy paste the terms since i thought a well respected brand such as theirs would simply honor their promo's, which is my bad) Then i filled out a survey with very accurate and detailed information, hinting at various points of improvement for their overseas market, more or less not planning to deposit anymore unless they came back on their initial error or offered me another one instead, but was not expecting it t.b.h.

Then i picked up a promo for a 5 free on the games section (that section was one of the reasons i decided to sign up, since i do have my MG-fix covered with 32Red) and after another back and forth with two departments, i finally was awarded the 5 free, only to find out i was blocked from all games in the games section:

There is more to that story but frankly its too tiring to even think about it, let alone recollect and write up the matter in detail, so i'll just finish with following fact: in the end they transferred it to the MG casino and i spun it away unmotivated, thought i was finished with them, but must admit i was somewhat disgruntled, so when then another promo came up for 5 free casino-credits for all existing and new players, i did take a screenshot of all the terms and conditions, even the regular ones and the special overseas section, and claimed it, but did not get it awarded after 72 hours as promised.

Then i was going to email them, and frankly thought it was not worth my time and effort, so let it go (i could still, i do have the proof saved) but after reading this and seeing as two respectable UK players like yourselves were more or less saying Ladbrokes is ok etc, i thought it was worth my time.

Like VWM pointed out, they are too "big" to care, but i personally find it appalling if a company decides to stretch out it's reach overseas, yet discriminates in terms of promotions offered (a lot of only UK/Ireland promos still visible in the promo section) and suddenly changes up their terms and conditions for overseas customers within a month of sign up (much of what i been reading about a few MG casinos and their aff-programs) and gives out wrong info on multiple occasions and still be called a good casino.

No offense to you both KK and dunover, absolutely not, but i just mean to say that you are both getting to see only the good side of that casino, and as such i wanted to clarify Rezak's (and my own) experiences are of a different nature.

Sure, him and me both could have been patient, do a PAB or whatever, but you know most gamblers don't want to wait a week before they can finally play their deposited money, or wait a week for a withdrawal which should be easily awarded.

And if on top of that they get false/contradictory info and even that takes long, well, i can imagine why he played it back, and know why i lost my patience.

Bad casino i.m.o.!

They should either re-organize or shrink in and get back to just the UK/Ireland if you ask me.

(i do admit that the offers they provide for that side of their business are ok, the promo's are plenty, the games are many and the live chat and support is friendly and helpful in general, aside from the wrong info)

 

[dunover]

Was pondering on making a thread about Ladbrokes lacking support/communications, but instead i'll chime in here:

@ KK and dunover, no doubt UK players get all the bells and whistles in this casino, and over there they might hold up to their name,
but to overseas players they aren't all that.

In itslef this is nothing big: overseas players are not forced to play there, but i think it's all about the principal here: Rezak's issue is much like my own experience, in terms of confusion, it didn't involve a cashout, but a lengthy (unnecessary lengthy i.m.o) back and forth with both live chat, telephone support and three different emails from three different departments.

My issue was the awarding of promotions, or rather the not awarding of promotions.
I had waited a long time before signing up there because they never really offered much for players outside the UK/Ireland, but i had the feeling that was changing, and so i did a sign up through an affiliate, after carefully reading the terms and conditions.

I got one part of the promo, some freespins, but wasn't awarded my deposit bonus, like mentioned above, after a very lengthy back and forth it was still unresolved (of course i did not copy paste the terms since i thought a well respected brand such as theirs would simply honor their promo's, which is my bad) Then i filled out a survey with very accurate and detailed information, hinting at various points of improvement for their overseas market, more or less not planning to deposit anymore unless they came back on their initial error or offered me another one instead, but was not expecting it t.b.h.

Then i picked up a promo for a 5 free on the games section (that section was one of the reasons i decided to sign up, since i do have my MG-fix covered with 32Red) and after another back and forth with two departments, i finally was awarded the 5 free, only to find out i was blocked from all games in the games section:

There is more to that story but frankly its too tiring to even think about it, let alone recollect and write up the matter in detail, so i'll just finish with following fact: in the end they transferred it to the MG casino and i spun it away unmotivated, thought i was finished with them, but must admit i was somewhat disgruntled, so when then another promo came up for 5 free casino-credits for all existing and new players, i did take a screenshot of all the terms and conditions, even the regular ones and the special overseas section, and claimed it, but did not get it awarded after 72 hours as promised.

Then i was going to email them, and frankly thought it was not worth my time and effort, so let it go (i could still, i do have the proof saved) but after reading this and seeing as two respectable UK players like yourselves were more or less saying Ladbrokes is ok etc, i thought it was worth my time.

Like VWM pointed out, they are too "big" to care, but i personally find it appalling if a company decides to stretch out it's reach overseas, yet discriminates in terms of promotions offered (a lot of only UK/Ireland promos still visible in the promo section) and suddenly changes up their terms and conditions for overseas customers within a month of sign up (much of what i been reading about a few MG casinos and their aff-programs) and gives out wrong info on multiple occasions and still be called a good casino.

No offense to you both KK and dunover, absolutely not, but i just mean to say that you are both getting to see only the good side of that casino, and as such i wanted to clarify Rezak's (and my own) experiences are of a different nature.

Sure, him and me both could have been patient, do a PAB or whatever, but you know most gamblers don't want to wait a week before they can finally play their deposited money, or wait a week for a withdrawal which should be easily awarded.

And if on top of that they get false/contradictory info and even that takes long, well, i can imagine why he played it back, and know why i lost my patience.

Bad casino i.m.o.!

They should either re-organize or shrink in and get back to just the UK/Ireland if you ask me.

(i do admit that the offers they provide for that side of their business are ok, the promo's are plenty, the games are many and the live chat and support is friendly and helpful in general, aside from the wrong info)

Well it happens and bonuses are not a right, but a privilege. I signed up for NordicBet and being a UK player was not allowed the 100% SUB like players in Iceland/Scandinavia get, but didn't feel discriminated against. Read the T&C's. As for Ladbrokes CS I cannot comment as I never used them, despite having a big hit on Isis and w/d of 900 quid for a 50 deposit. I was paid into my bank in 48 hours then closed the account. Admittedly in the UK we can also w/d casino winnings from their high street shops if we choose, in cash.

 

[rezak]

I just wished someone from ladbrokes could understand my issue, or maybe they know but ignoring this. lets hope the ladbroke rep will come and check this out but i doubt it since its been 3 weeks ago last log in from this rep.

My step son was frustrated over me why i played at ladbrokes and not 32red and now i understand why.

 

[incrediblestuff]

Well it happens and bonuses are not a right, but a privilege. I signed up for NordicBet and being a UK
player was not allowed the 100% SUB like players in Iceland/Scandinavia get, but didn't feel discriminated against. Read the T&C's.
As for Ladbrokes CS I cannot comment as I never used them, despite having a big hit on Isis and w/d of 900 quid for a 50 deposit.
I was paid into my bank in 48 hours then closed the account. Admittedly in the UK we can also w/d casino winnings from their high street shops if we choose, in cash.

I hear that, however when i joined Nordic, and they still had Ben, he made sure that even though it was not officially offered
(i did ask beforehand) i still got a welcome bonus, my beef is not so much that no bonuses are offered in Ladbrokes,
it's more that bonuses offered were not honored, and changing terms/contradictory info etc

Big difference in not offering one, but still granting, then offering one and not granting right?

Btw if i were in the Uk/Ireland, i would probably be all over Ladbrokes, those street shop withdrawals are definitely awesome,
and the promos they offer you guys are fun.

 

[rezak]

Just got email from ladbrokes and saying this :

"We sorry to hear of your frustration regarding the problems you have
been having with your account and the ability to withdraw.

We confirm that if you were unable to withdraw your funds via a bank
wire you should have contacted us again and we would have rectified your
payment method to that of, Moneybookers which allows both withdrawal and
deposits with a currency of GBP and the country as Norway.

Once again may we apologise for any inconvenience caused.

If we can be of any further assistance, please contact us again and we
will be more than happy to help you.

Kind regards,

Joanne
Customer Services Shift Supervisor
Ladbrokes"

they again dont say that i told them 100 times that i want to make a neteller or moneybooker withdraw, when i spoke to them so many times.

from chat script i have :
me: can i withdraw to skrill then?
Paul: No, the only way you can withdraw is to a bank transfer.
Paul: You will need to provide the bank statement.
Paul: With all the information on it.

another one :

me: i want to withdraw to neteller or skrill.
Kieran: For this you would need to add bank transfer as this is the only option available.

another one :

me: ok what about money bookers? can you change it to that?
Kelly: No, it cannot be changed.


as you see Joanne says "you should have contacted us" are you kidding me? i spent 2 days contacting you and got same answer from 3 diffent CS...

 

[mrmark21]

You're right Rezak. I couldn't agree more. Labrokes is an accredited casino here but nonetheless you asked them many times for a withdrawal to Neteller or Moneybookers. I am with you on this one and think they used a stalling tactic.

You should consider asking them for a free chip

 

[vinylweatherman]

You're right Rezak. I couldn't agree more. Labrokes is an accredited casino here but nonetheless you asked them many times for a withdrawal to Neteller or Moneybookers. I am with you on this one and think they used a stalling tactic.

You should consider asking them for a free chip

Nonsense, you should consider playing elsewhere.

This latest reply just adds insult to injury, and only serves to make them look worse than before. This is a SECOND supervisor grade that has not bothered to look into the case before sending out a canned response.

Despite asking THREE times, you were still told you could only withdraw by bank transfer, but now all of a sudden it seems Skrill was always an option.

The inability to show humility and apologise, and instead trying to make out YOU were at least partly to blame, for example by not actually asking to have your method changed to Skrill, just makes them look very bad indeed when the incident is looked at as a whole.

Surely, each CS rep would have access to your account notes, where at least Paul would have noted that he had informed you that only a bank transfer was available. Perhaps the rest just read this and parroted the same (wrong as it turns out) reply, rather than checking into what is an obvious oddity.

Ladbroke's hatred of eWallets, evident in it's promotional terms, seems to have grown to the stage where they do their best to discourage their use by creating bogus obstacles to withdrawing to one, instead trying to steer (forcefully) the player into withdrawing via bank transfer. It would not be a big problem for UK players, although some would be uneasy about giving their bank details to a casino that isn't licensed in the UK, even if the sportsbook side is. An eWallet separates a player's bank account from the internet gambling scene, and is actually a good choice for the security conscious player. Their eWallet might get compromised and drained (see KK vs Moneybookers), but their bank account would be shielded. If you gave your bank details to the casino, and they had their database stolen (seems far too common given all the spam), the bank account itself could be compromised and drained, which might mean no eating, let alone gambling.

No casino has MY bank details, and even if one was granted them, it would not be the account I use for day to day matters.

 

[mrmark21]

Nonsense, you should consider playing elsewhere.

IMO a free chip never hurts But VWM is right given the manner in which Ladbrokes dealt with this situation (or lack there of) I'd say play some where else

Both Euro Palace and 32 Red are great MG casinos.

 

[mimi26]

Just got email from ladbrokes and saying this :

"We sorry to hear of your frustration regarding the problems you have
been having with your account and the ability to withdraw.

We confirm that if you were unable to withdraw your funds via a bank
wire you should have contacted us again and we would have rectified your
payment method to that of, Moneybookers which allows both withdrawal and
deposits with a currency of GBP and the country as Norway.

Once again may we apologise for any inconvenience caused.

If we can be of any further assistance, please contact us again and we
will be more than happy to help you.

Kind regards,

Joanne
Customer Services Shift Supervisor
Ladbrokes"

they again dont say that i told them 100 times that i want to make a neteller or moneybooker withdraw, when i spoke to them so many times.

from chat script i have :
me: can i withdraw to skrill then?
Paul: No, the only way you can withdraw is to a bank transfer.
Paul: You will need to provide the bank statement.
Paul: With all the information on it.

another one :

me: i want to withdraw to neteller or skrill.
Kieran: For this you would need to add bank transfer as this is the only option available.

another one :

me: ok what about money bookers? can you change it to that?
Kelly: No, it cannot be changed.


as you see Joanne says "you should have contacted us" are you kidding me? i spent 2 days contacting you and got same answer from 3 diffent CS...

Hi,

I understand why you are frustrated but Ladbrokes really have no need to try to stall players from withdrawing especially such a little sum, TBH I would just wait and see what the rep comes back with, they are a reputable casino that I would recommend to any gambler.

I wouldn't ask for a free chip because you didn't have to spend the money you could have just been patient and waited for it to be sorted out. Ans as VWM says if you are not satisfied just vote with your feet

 

[AudiManinBoro]

Have to agree with VWM, Ladbrokes customer service is beyond poor, its terrible. So are there promotions for that matter. Archaic and outdated offers and should the need arise where you require assistance you may as well and go and ask the dog next door. One casino I joined and will never frequent again.

 

[The Viking]

A free chip from ladbrokes would be about £2-£5 so hardly worth the effort ive had few free chips from Ladbrokes (never asked for them though)
they sometimes pop up when i log on and they are always between 2-5, once i actully got a massive 1 pound

IMO a free chip never hurts But VWM is right given the manner in which Ladbrokes dealt with this situation (or lack there of) I'd say play some where else

Both Euro Palace and 32 Red are great MG casinos.

 

[Borgie]

Hi,

I understand why you are frustrated but Ladbrokes really have no need to try to stall players from withdrawing especially such a little sum, TBH I would just wait and see what the rep comes back with, they are a reputable casino that I would recommend to any gambler.

I wouldn't ask for a free chip because you didn't have to spend the money you could have just been patient and waited for it to be sorted out. Ans as VWM says if you are not satisfied just vote with your feet

The rep has not logged in since 18th April ! so no-one should hold their breath that they are going to do anything !

 

[AudiManinBoro]

The rep has not logged in since 18th April ! so no-one should hold their breath that they are going to do anything !

To be honest imo if a casino wishes to be accredited on Casinomeister, they have a duty of care to the members and players of this forum. Being absent for nigh on a month sends a clear message, at least to me, that they dont care about the players or members of this forum. Thats the impression I tend to get from these big high street brands. Arrogant and aloof.

 

[mimi26]

The rep has not logged in since 18th April ! so no-one should hold their breath that they are going to do anything !

they logged in today actually, but I agree they should be logging in more

 

[Borgie]

they logged in today actually, but I agree they should be logging in more

Hopefully they will PM the OP now

 

[rezak]

Hopefully they will PM the OP now

I hope so too.

 

[reyelvis]

I also sent a PM to the rep several days ago with an issue I was having. I see they have logged in and not responded.

I claimed the 150% welcome bonus, deposited 500 and wagered it 20 times because I used neteller. Then I waited 48 hours for the 150% bonus to appear. It never did and I was told it was because my country, Peru is not eligable.

They say that the list of eligable countrys is on this page, terms 6 and 7:

You do not have permission to view link Log in or register now.

6. For Danish, German, Canadian, Swedish, Thai, Spanish and Irish residents, please click on the relevant country to view your welcome bonus. Customers residing in Singapore & Malaysia, Australia, Caribbean, Middle East and New Zealand will fall into the UK welcome bonus.
7. Customers residing in Bulgaria, Croatia, Finland, Norway, Czech Republic, Hungary, Portugal, Romania, Russia, Slovenia, Slovakia, Ghana, Mauritius, Nigeria, and Tanzania are able to claim for the English welcome bonus, but this will be subject to a 50x turnover requirement.

To me this is not at all a list of eligable countys. Term 6 says that if you are from one of the following countrys, click here. I am not, so I continued. Term 7 is just a list of countrys with increased turnover. Again Peru is not listed so nothing to worry about. I see that several days after I claimed the welcome bonus, they added to term 2 "This promotion is only available to customers residing in UK, Ireland, Singapore and Malaysia." This was not there when I signed up and claimed the bonus, neither when I was arguing with support if I was eligable.

Am I wrong here or do I have a legitimate complaint?

 

[dunover]

I also sent a PM to the rep several days ago with an issue I was having. I see they have logged in and not responded.

I claimed the 150% welcome bonus, deposited 500 and wagered it 20 times because I used neteller. Then I waited 48 hours for the 150% bonus to appear. It never did and I was told it was because my country, Peru is not eligable.

They say that the list of eligable countrys is on this page, terms 6 and 7:

You do not have permission to view link Log in or register now.

6. For Danish, German, Canadian, Swedish, Thai, Spanish and Irish residents, please click on the relevant country to view your welcome bonus. Customers residing in Singapore & Malaysia, Australia, Caribbean, Middle East and New Zealand will fall into the UK welcome bonus.
7. Customers residing in Bulgaria, Croatia, Finland, Norway, Czech Republic, Hungary, Portugal, Romania, Russia, Slovenia, Slovakia, Ghana, Mauritius, Nigeria, and Tanzania are able to claim for the English welcome bonus, but this will be subject to a 50x turnover requirement.

To me this is not at all a list of eligable countys. Term 6 says that if you are from one of the following countrys, click here. I am not, so I continued. Term 7 is just a list of countrys with increased turnover. Again Peru is not listed so nothing to worry about. I see that several days after I claimed the welcome bonus, they added to term 2 "This promotion is only available to customers residing in UK, Ireland, Singapore and Malaysia." This was not there when I signed up and claimed the bonus, neither when I was arguing with support if I was eligable.

Am I wrong here or do I have a legitimate complaint?

Unfortunately you are wrong, and I put that down to you not being a native English speaker, as you have quoted the 7,8 out of context. Let's start again:

Here are ALL the restrictions -

Qualifying Requirements
1.This promotion is only available to new Ladbrokescasino.com players or existing Ladbrokes customers who have not played on Ladbrokes Casino.
2.This promotion is only available to customers residing in UK, Ireland, Singapore and Malaysia.
You will be awarded with a 150% match on your first deposit ranging from €/£10 to €/£500.
3. The maximum bonus available is €/£750 (750 chip).
4.Please note: Your 150% Bonus will be paid in 2 parts: 100% will be instantly credited upon registering and making your first deposit. The remaining 50% will be credited to your account within 48 hours turning over your deposit amount once and then submitting the claim form.
5. Customers must claim for the Welcome Bonus to complete the qualification requirements.
6.For Danish, German, Canadian, Swedish, Thai, Spanish and Irish residents, please click on the relevant country to view your welcome bonus. Customers residing in Singapore & Malaysia, Australia, Caribbean, Middle East and New Zealand will fall into the UK welcome bonus.
7. Customers residing in Bulgaria, Croatia, Finland, Norway, Czech Republic, Hungary, Portugal, Romania, Russia, Slovenia, Slovakia, Ghana, Mauritius, Nigeria, and Tanzania are able to claim for the English welcome bonus, but this will be subject to a 50x turnover requirement.
8.For the residents falling into the UK welcome bonus, your first deposit should be equivalent to 10 - 500 casino chips. Click here to see how much each casino chip is worth in your local currency.
9.The initial casino chip purchase must be turned over once (play through requirement) before the claim form can be filled in. Once this has been achieved, and the claim form filled in, the welcome bonus will be entered into the players bonus account within 48 hours.

You haven't mentioned 2 whereby the UK,Ireland and Singapore/Malaysia only can claim it, BUT in 6 it lists specific other countries which can claim a different bonus and Peru is not there! Admittedly it's a bit confusing because in contradiction to rule 2 rule 6 does actually add a few more countries like Australia, NZ etc. which can also claim the UK bonus. Then in rule 7 it gives another list of countries which can claim the bonus but it's subject to a higher 50x WR.

Rule 8 then states you can get 15-750 bonus chips at the 150% offer i.e. min 10 max 500 deposit eligibility.

For all eligible deposits you get the first 100% immediately upon depositing, then once you have wagered your initial deposit through once you claim the next 50% via a webform.

It is pretty straightforward and they have been specific in stating exactly which countries can claim it, and Peru and any other S.American countries are not there.

You were never eligible for the bonus. Ladbrokes is correct.

 

[KasinoKing]

Am I wrong here or do I have a legitimate complaint?

Sorry, you are wrong.

Term 2. This promotion is only available to customers residing in UK, Ireland, Singapore and Malaysia.
You will be awarded with a 150% match on your first deposit ranging from €/£10 to €/£500.

Terms 8 & 9 then go on to give exceptions to this rule (i.e. other countries who CAN also claim the bonus).
By default, any country not listed must NOT be eligible for the bonus.

KK
{edit} Damn - I've been dunover!
{edit 2} That's odd, on the page I'm looking at, your terms 6 & 7 are my 8 & 9...!

You do not have permission to view link Log in or register now.

 

[rezak]

Yes the ladbroke rep have not responded to my msg at all even she/he was logged in. i guess they either dont care or try to be quiet so my issue dies out.

 

[incrediblestuff]

6. For Danish, German, Canadian, Swedish, Thai, Spanish and Irish residents, please click on the relevant country to view your welcome bonus. Customers residing in Singapore & Malaysia, Australia, Caribbean, Middle East and New Zealand will fall into the UK welcome bonus.
7. Customers residing in Bulgaria, Croatia, Finland, Norway, Czech Republic, Hungary, Portugal, Romania, Russia, Slovenia, Slovakia, Ghana, Mauritius, Nigeria, and Tanzania are able to claim for the English welcome bonus, but this will be subject to a 50x turnover requirement.

To me this is not at all a list of eligable countys. Term 6 says that if you are from one of the following countrys, click here. I am not, so I continued. Term 7 is just a list of countrys with increased turnover. Again Peru is not listed so nothing to worry about. I see that several days after I claimed the welcome bonus, they added to term 2 "This promotion is only available to customers residing in UK, Ireland, Singapore and Malaysia." This was not there when I signed up and claimed the bonus, neither when I was arguing with support if I was eligable.

Am I wrong here or do I have a legitimate complaint?

He already covered that,seems you two missed that

@ reyelvis: You would have more of a case if you happened to have a screenshot of those terms when you claimed the bonus. Did you?


This is exactly what i mean btw when i may quote myself:

..my beef is not so much that no bonuses are offered in Ladbrokes,
it's more that bonuses offered were not honored, and changing terms/contradictory info etc..

Which does have a hook in my first post in this thread, where i said too much hassle to write up the matter in full, yet that was an occasion where rules where altered after i (and possibly others) had already claimed, and complained about it.

It appears to me that Ladbrokes do just as they please, and when their promo team screws up by maybe forgetting to add a UK/Ireland only tag on a promo from the start, that at least indicates some better proofreading should be in order, but if you ask me personally, i was more on the mark when i said they are too big to care, and that they should either reorganize their teams or shrink in their operation.

It's sloppy to say the least, it does not entice me to keep playing there..

 

[reyelvis]

As incrediblestuff pointed out, that term was added afterwards. I am 100% sure of this because I argued with support for a long time and the best they could do was the 2 terms I mentioned earlier. I read the terms and conditions several times during this process. Unfortunately I do not have a screenshot of the terms and conditions. This is disappointing because for ladbrokes to add this term afterwards is basically an admittion of guilt. Does anyone know of a way that I could find these?

KasinoKing, the reason your numbers are different is because there are 2 seperate terms and conditions pages:

You do not have permission to view link Log in or register now.

You do not have permission to view link Log in or register now.

If you look at the new version of term 2 the two points have nothing to do with each other. It is clear that the top part was lazily pasted in there afterwards:
2. This promotion is only available to customers residing in UK, Ireland, Singapore and Malaysia.
You will be awarded with a 150% match on your first deposit ranging from €/£10 to €/£500.

 

[Borgie]

I find it very disappointing that the Ladbrokes rep did not log on for weeks and then when they did they did not reply to PMs sent to them.

This to me does indeed show total disinterest on their part.

 

[mimi26]

I find it very disappointing that the Ladbrokes rep did not log on for weeks and then when they did they did not reply to PMs sent to them.

This to me does indeed show total disinterest on their part.

I agree

 

[mimi26]

What is expected from reps, how often should they be logging on, getting involved in threads, replying to emails etc etc

 

[dunover]

What is expected from reps, how often should they be logging on, getting involved in threads, replying to emails etc etc

It depends on their attitude - some view accreditation on here as a necessary inconvenience and thereafter have as little to do with it as possible and make a cursory check on their PM's once a week/month/never despite quite obviously popping in to view any threads that may be of note to their casino or generally.

On the other hand, some value their accredited status and make time each day/week to be involved in the forum proactively and communicate with us and answer any PM's they get promptly.

We know many examples of the latter (Ian/Mark etc.) but unfortunately there are too many of the former. Bad luck if you have any issues with their outfits...

 

[The Dude]

They know what is expected of them. I anticipate an answer to your queries soon.

 

[Nifty29]

Have to agree with VWM, Ladbrokes customer service is beyond poor, its terrible. So are there promotions for that matter. Archaic and outdated offers and should the need arise where you require assistance you may as well and go and ask the dog next door. One casino I joined and will never frequent again.

Ahhh......you've seen her too eh?

She's a nice lady, but a face like someone set her face on fire and tried to put it out with a baseball bat.

I'm not sure she'd appreciate you calling her a dog though.....

 

[AudiManinBoro]

Lol Nifty, well in fairness I was hiding behind the sofa when i said it

 

[dunover]

Ahhh......you've seen her too eh?

She's a nice lady, but a face like someone set her face on fire and tried to put it out with a baseball bat.

I'm not sure she'd appreciate you calling her a dog though.....

Seen her??? I used to live with her...

 

[reyelvis]

I received a response from Liva the Ladbrokes rep today. I was informed that the terms and conditions were changed to avoid confusion and that the bonus will be credited to my account as a gesture of goodwill. I just need to contact support to inform them. I still do not think I should have had to go to all this trouble to get the bonus credited, but I am happy it looks like it will be ok. Thank you to the Ladbrokes rep and to casionmeister.

 

[vinylweatherman]

I received a response from Liva the Ladbrokes rep today. I was informed that the terms and conditions were changed to avoid confusion and that the bonus will be credited to my account as a gesture of goodwill. I just need to contact support to inform them. I still do not think I should have had to go to all this trouble to get the bonus credited, but I am happy it looks like it will be ok. Thank you to the Ladbrokes rep and to casionmeister.

They are STILL confusing

They still have that contradiction between the absoluteness of clause 2, and the others allowing some other countries to claim the bonus under different rules.

 

[KasinoKing]

I received a response from Liva the Ladbrokes rep today. I was informed that the terms and conditions were changed to avoid confusion and that the bonus will be credited to my account as a gesture of goodwill. I just need to contact support to inform them. I still do not think I should have had to go to all this trouble to get the bonus credited, but I am happy it looks like it will be ok. Thank you to the Ladbrokes rep and to casionmeister.

Well there you go - Ladbrokes showing a bit of class!

Whichever set of terms you read, your country was clearly not eligible for the welcome bonus, but they have given it to you anyway.
Well done Ladbrokes.

KK

 

[wobble33]

guys

can anyone log into Ladbrokes casino download? I have tried for 3 hours now and cant connect to the server. I go on to flash casino and that's working no problem

 

[KasinoKing]

guys

can anyone log into Ladbrokes casino download? I have tried for 3 hours now and cant connect to the server. I go on to flash casino and that's working no problem

I just logged in - no problem.

KK

 

[rezak]

I did get respond from the ladbroke rep 2 days ago with :

"Thanks for sending this through!
I will check with casino team what has gone wrong.

Regards,
Liva"

Odd that other issues are fixed but OP need more time? but lets see if Liva understand the issue and not same respond i have received so many times.

 

[Greigssy]

As we are on a Ladbrokes subject.

I joined Ladbrokes 2009 and every week without fail I have been offered the weekly VIP bonus offers for Games and Casino,these bonuses and WR have changed many times over the years. The one in particular I claim is a £40 deposit and receive £30 and £10 worth of free spins all at 30xWR.

Last week I deposited £40 and asked support if I could claim the weekly VIP bonus as I had not received my weekly promo email from Ladbrokes.They told me that my "VIP level had been dropped due to the level of my game play" and so I wont be offered any VIP promotions this month.

That would be fair enough if it was true. But I nearly always deposit £100 or more per week and my game-play style has always been the same.Also on this £30 bonus in particular I have only made the 30xWR once in 3 months since the new wager requirements were introduced.

I sent off an email asking for an explanation but I got the same response in an email 2 days later about my game-play with no explanation of what has changed about it.

I know bonuses are a privilege but a little bit of loyalty to a player goes a long way.

 

[243 lines=daft]

Ladbrokes do have a tendency to make the T and Cs for individual promotions/bonuses a bit unclear, especially in the case of 'after the wagering' style bonuses.

Only 2 weeks ago i got the 'We're not paying you the bonus because you didn't make a fresh deposit that day' (when in fact no fresh deposit had been explicitly stated in the terms of the promo)
It was muddy enough that it's not worth pursuing. I'm more miffed that they don't deem it a good policy to keep loyal payers sweet in borderline interpretation cases

On the other hand, if there was one 'traditional' bookie casino I'd trust to pay out if I ever hit something really massive it would be Lads.

 

[bdbro]

i agree, no matter what the amount, it has never taken them more than 6 hours, this includes an 18k payout.:notworthy

Ladbrokes do have a tendency to make the T and Cs for individual promotions/bonuses a bit unclear, especially in the case of 'after the wagering' style bonuses.

Only 2 weeks ago i got the 'We're not paying you the bonus because you didn't make a fresh deposit that day' (when in fact no fresh deposit had been explicitly stated in the terms of the promo)
It was muddy enough that it's not worth pursuing. I'm more miffed that they don't deem it a good policy to keep loyal payers sweet in borderline interpretation cases

On the other hand, if there was one 'traditional' bookie casino I'd trust to pay out if I ever hit something really massive it would be Lads.

 

[reyelvis]

Well there you go - Ladbrokes showing a bit of class!

Whichever set of terms you read, your country was clearly not eligible for the welcome bonus, but they have given it to you anyway.
Well done Ladbrokes.

KK

Like I mentioned before, the list of eligible countrys was added long after I made my deposit and claimed the bonus. Also support is still telling me that I am not eligible because I am from Peru, even after I quoted the message the ladbrokes rep sent me. I am confident that in the end it will be sorted out, but this whole thing has been a grand hassle.

 

[mrmark21]

Well there you go - Ladbrokes showing a bit of class!

Whichever set of terms you read, your country was clearly not eligible for the welcome bonus, but they have given it to you anyway.
Well done Ladbrokes.

KK

Couldn't agree more, very well done Ladbrokes

There are other RTG casinos both accredited and un-accredited that wouldn't have shown any class.