Was pondering on making a thread about Ladbrokes lacking support/communications, but instead i'll chime in here:
@ KK and dunover, no doubt UK players get all the bells and whistles in this casino, and over there they might hold up to their name,
but to overseas players they aren't all that.
In itslef this is nothing big: overseas players are not forced to play there, but i think it's all about the principal here: Rezak's issue is much like my own experience, in terms of confusion, it didn't involve a cashout, but a lengthy (unnecessary lengthy i.m.o) back and forth with both live chat, telephone support and three different emails from three different departments
.
My issue was the awarding of promotions, or rather the
not awarding of promotions.
I had waited a long time before signing up there because they never really offered much for players outside the UK/Ireland, but i had the feeling that was changing, and so i did a sign up through an affiliate, after carefully reading the terms and conditions.
I got one part of the promo, some freespins, but wasn't awarded my deposit bonus, like mentioned above, after a very lengthy back and forth it was still unresolved (of course i did not copy paste the terms since i thought a well respected brand such as theirs would simply honor their promo's, which is my bad) Then i filled out a survey with very accurate and detailed information, hinting at various points of improvement for their overseas market, more or less not planning to deposit anymore unless they came back on their initial error or offered me another one instead, but was not expecting it t.b.h.
Then i picked up a promo for a 5 free on the games section (that section was one of the reasons i decided to sign up, since i do have my MG-fix covered with 32Red) and after another back and forth with two departments, i finally was awarded the 5 free, only to find out i was blocked from all games in the games section:
There is more to that story but frankly its too tiring to even think about it, let alone recollect and write up the matter in detail, so i'll just finish with following fact: in the end they transferred it to the MG casino and i spun it away unmotivated, thought i was finished with them, but must admit i was somewhat disgruntled, so when then another promo came up for 5 free casino-credits for all existing and new players, i did take a screenshot of
all the terms and conditions, even the regular ones and the special overseas section, and claimed it, but did not get it awarded after 72 hours as promised.
Then i was going to email them, and frankly thought it was not worth my time and effort, so let it go (i could still, i do have the proof saved) but after reading this and seeing as two respectable UK players like yourselves were more or less saying Ladbrokes is ok etc, i thought it was worth my time.
Like VWM pointed out, they are too "big" to care,
but i personally find it appalling if a company decides to stretch out it's reach overseas, yet discriminates in terms of promotions offered (a lot of only UK/Ireland promos still visible in the promo section) and suddenly changes up their terms and conditions for overseas customers within a month of sign up (much of what i been reading about a few MG casinos and their aff-programs) and gives out wrong info on multiple occasions and still be called a good casino.
No offense to you both KK and dunover, absolutely not, but i just mean to say that you are both getting to see only the good side of that casino, and as such i wanted to clarify Rezak's (and my own) experiences are of a different nature.
Sure, him and me both could have been patient, do a PAB or whatever, but you know most gamblers don't want to wait a week before they can finally play their deposited money, or wait a week for a withdrawal which should be easily awarded.
And if on top of that they get false/contradictory info and even that takes long, well, i can imagine why he played it back, and know why i lost my patience.
Bad casino i.m.o.!
They should either re-organize or shrink in and get back to just the UK/Ireland if you ask me.
(i do admit that the offers they provide for that side of their business are ok, the promo's are plenty, the games are many and the live chat and support is friendly and helpful in general, aside from the wrong info
)