Ladbrokes

rezak

Non-Gambler
PABnoaccred
Joined
Feb 11, 2012
Location
Norway
Hello all, i deposited to ladbrokes on Friday and won £400, and i wished to make a withdraw and CS told me i cant make a withdraw unless i have under £50 since i deposited with ukash, this is nonsense i told them and they told me i can send my banking information via email so they can wire it to me although i have made a skrill deposit there before they wont let me withdraw my money to it. I sent them banking information to the end, it did not get prossesed after 2 days and if you are gambler you know if you have the money front of you, you will play it away and i just did. the fact that i played away is my fault but that they wont let me withdraw my own money when i request them to do it its not right.

i will stick to betsafe where i deposit with paysafecard and withdraw to neteller with no problem and they process my withdraw within few hours and not days and say i cannot withdraw just because i deposited with ukash/paysafecard. its obviously tactic to let player like me to blow it away..
 

rezak

Non-Gambler
PABnoaccred
Joined
Feb 11, 2012
Location
Norway
Ok so i found that they could not send me money thru bank wire anyway, this is the msg i got now "Due to Norwegian law, we can no longer send transactions to the Norwegian banks but you can still use SmartPay, EntroPay, Neteller, Moneybookers."

im so confused right now, first they dont let me withdraw to skrill or neteller and only to bank wire, later they say i cannot make a bank wire..
 

rezak

Non-Gambler
PABnoaccred
Joined
Feb 11, 2012
Location
Norway
I just spoke to ladbrokes and they dont answer my question and ignoring and only say "you played your money its your fault" while i asking "how could you pay me anyway" i have chat script where they say the absolute only way for you to withdraw is bank wire while now they say "you could withdraw with neteller or skrill" :mad:

"Hugh: For your currency in GBP and your country you have the option of Moneybookers, neteller entropay and paysafe card in addition to a bank transfer.

me: but dont you understand? i had £400 i wanted to make a withdraw, i wanted to make a withdraw to any of those you tell me but the CS wouldnt let me only to bank wire, and later i get msg that it could not be prossesed to bank wire due to norway"

while 3 days ago ladbrokes told me :

Paul: No, the only way you can withdraw is to a bank transfer.
Paul: You will need to provide the bank statement.
Paul: With all the information on it.
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
Ladbrokes are a good site and certainly aren't rogue. It sounds like CS got their knickers in a twist and misadvised you, but this would be ignorance not an attempt to tempt you into reversing a W/D or playing the funds. Yes, you were misadvised and I think that's worth a free chip personally, but the playing of the funds and losing them was down to your lack of patience and discipline alone.

Trust me Ladbrokes pay huge amounts out and your 400 is nothing to them.
 

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
Joined
Aug 25, 2004
Location
Bexhill on sea, England
Ladbrokes are a good site and certainly aren't rogue. It sounds like CS got their knickers in a twist and misadvised you, but this would be ignorance not an attempt to tempt you into reversing a W/D or playing the funds. Yes, you were misadvised and I think that's worth a free chip personally, but the playing of the funds and losing them was down to your lack of patience and discipline alone.

Trust me Ladbrokes pay huge amounts out and your 400 is nothing to them.
Yep, totally agree with everything above.
I understand how it can be frustrating to run into problems like this, but definitely in Ladbrokes case it would not be any sort of deliberate ploy to try to tempt players to play their winnings back. I bit more patience would have seen a happier outcome to this issue, and if not, a PAB would have definitely cleared it up. The fact it is a bank holiday weekend here in the UK could have added to the time taken & efficiency of their CS.

KK
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Ladbrokes CS can be very poor at time. 2 days or more to resolve a simple query is not uncommon.

Playing the money away was a serious error though, as they no longer have to PROVE that they could pay you. If it turned out they had no way to pay, it would be a VERY serious matter given that they accepted a Norwegian player and allowed them to deposit.

If they have verified the player, there should be no reason for refusing to pay by a method such as Skrill that the player has used in the past for making deposits.

It seems a case of CS not really having a clue what they were talking about, and only when the money was gone did another member of CS give a different answer.

It is perhaps rather shocking (unless you live in the UK) that this kind of thing goes on at such a well known UK brand, seems they are too big to care, like many of the big brands that end up letting standards slip.
 

mrmark21

Dormant Account
Joined
Nov 13, 2012
Location
australia
You're right, IMO Ladbrokes shouldn't have taken so long. I would certainly ask for a free chip :)

Betsafe is an excellent casino :thumbsup:
 

rezak

Non-Gambler
PABnoaccred
Joined
Feb 11, 2012
Location
Norway
Thank you guys for taking time to reply to this, i sent the ladbroke rep a message yesterday but as i see now he/she haven't logged in since 18.th April, hopefully she/he could reply to me or respond to this thread. i got respond from the care customer service supervisor and she still don't understand my issues even i wrote very long mail to try to explain.

"From looking at the chats you had with Paul and Kelly, I can see that you was told the correct information from both
agents in regards to your withdrawal request."

well how could they given me correct information if they knew i hasn't able to withdraw with bank wire if i hasn't able to receive the funds?


and also take a look at my withdraw section, its default and LOCKED to neteller, which it make a error if i try to withdraw to neteller and get error msg saying i need to choose another withdraw option where i cant and CS wont let me. (update i cant upload more and i cant delete the files to let me post screen shot)
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
I just spoke to ladbrokes and they dont answer my question and ignoring and only say "you played your money its your fault" while i asking "how could you pay me anyway" i have chat script where they say the absolute only way for you to withdraw is bank wire while now they say "you could withdraw with neteller or skrill" :mad:

"Hugh: For your currency in GBP and your country you have the option of Moneybookers, neteller entropay and paysafe card in addition to a bank transfer.

me: but dont you understand? i had £400 i wanted to make a withdraw, i wanted to make a withdraw to any of those you tell me but the CS wouldnt let me only to bank wire, and later i get msg that it could not be prossesed to bank wire due to norway"

while 3 days ago ladbrokes told me :

Paul: No, the only way you can withdraw is to a bank transfer.
Paul: You will need to provide the bank statement.
Paul: With all the information on it.

Thank you guys for taking time to reply to this, i sent the ladbroke rep a message yesterday but as i see now he/she haven't logged in since 18.th April, hopefully she/he could reply to me or respond to this thread. i got respond from the care customer service supervisor and she still don't understand my issues even i wrote very long mail to try to explain.

"From looking at the chats you had with Paul and Kelly, I can see that you was told the correct information from both
agents in regards to your withdrawal request
."

well how could they given me correct information if they knew i hasn't able to withdraw with bank wire if i hasn't able to receive the funds?


and also take a look at my withdraw section, its default and LOCKED to neteller, which it make a error if i try to withdraw to neteller and get error msg saying i need to choose another withdraw option where i cant and CS wont let me. (update i cant upload more and i cant delete the files to let me post screen shot)

Paul: No, the only way you can withdraw is to a bank transfer.

Hugh: For your currency in GBP and your country you have the option of Moneybookers, neteller entropay and paysafe card in addition to a bank transfer

Looks like even the SUPERVISOR has little clue.

BOTH the above agents, even if not Kelly, gave the WRONG information.

Paul is wrong because he said that ONLY a bank transfer would be possible, yet Hugh gives a different answer, listing a number of methods, including bank transfer, that could be used. BOTH were wrong about the bank transfer being available, which is the ONLY thing they both agreed on. They disagreed over what other options were available, so if Hugh was right, Paul was wrong. No idea about Kelly.

Paul is CLEARLY wrong, yet the supervisor claims he gave the correct information that you could ONLY use bank transfer. Paul was wrong because of your country, something the supervisor obviously didn't check when pronouncing Paul was right. For other countries where bank transfer was possible, we can still only have ONE of these agents having given the correct information. Paul says you had no choice other than bank transfer, whereas Hugh gave you a list of choices.

All this goes to show that Ladbrokes CS is still as poor as it was years ago. I had the same frustrating battles with them back then, and in the end just stopped playing because of it. I didn't give them a second chance as they then introduced their "temporary" anti-Neteller term, which then went on to illustrate their lack of understanding of the meaning of the word "temporary".
 

incrediblestuff

SearchingForTheHolyGrail!
webmeister
CAG
Joined
Mar 22, 2010
Location
Mostly the Netherlands
Was pondering on making a thread about Ladbrokes lacking support/communications, but instead i'll chime in here:

@ KK and dunover, no doubt UK players get all the bells and whistles in this casino, and over there they might hold up to their name,
but to overseas players they aren't all that.

In itslef this is nothing big: overseas players are not forced to play there, but i think it's all about the principal here: Rezak's issue is much like my own experience, in terms of confusion, it didn't involve a cashout, but a lengthy (unnecessary lengthy i.m.o) back and forth with both live chat, telephone support and three different emails from three different departments:rolleyes:.

My issue was the awarding of promotions, or rather the not awarding of promotions.
I had waited a long time before signing up there because they never really offered much for players outside the UK/Ireland, but i had the feeling that was changing, and so i did a sign up through an affiliate, after carefully reading the terms and conditions.

I got one part of the promo, some freespins, but wasn't awarded my deposit bonus, like mentioned above, after a very lengthy back and forth it was still unresolved (of course i did not copy paste the terms since i thought a well respected brand such as theirs would simply honor their promo's, which is my bad) Then i filled out a survey with very accurate and detailed information, hinting at various points of improvement for their overseas market, more or less not planning to deposit anymore unless they came back on their initial error or offered me another one instead, but was not expecting it t.b.h.

Then i picked up a promo for a 5 free on the games section (that section was one of the reasons i decided to sign up, since i do have my MG-fix covered with 32Red) and after another back and forth with two departments, i finally was awarded the 5 free, only to find out i was blocked from all games in the games section:

There is more to that story but frankly its too tiring to even think about it, let alone recollect and write up the matter in detail, so i'll just finish with following fact: in the end they transferred it to the MG casino and i spun it away unmotivated, thought i was finished with them, but must admit i was somewhat disgruntled, so when then another promo came up for 5 free casino-credits for all existing and new players, i did take a screenshot of all the terms and conditions, even the regular ones and the special overseas section, and claimed it, but did not get it awarded after 72 hours as promised.

Then i was going to email them, and frankly thought it was not worth my time and effort, so let it go (i could still, i do have the proof saved) but after reading this and seeing as two respectable UK players like yourselves were more or less saying Ladbrokes is ok etc, i thought it was worth my time.

Like VWM pointed out, they are too "big" to care, but i personally find it appalling if a company decides to stretch out it's reach overseas, yet discriminates in terms of promotions offered (a lot of only UK/Ireland promos still visible in the promo section) and suddenly changes up their terms and conditions for overseas customers within a month of sign up (much of what i been reading about a few MG casinos and their aff-programs) and gives out wrong info on multiple occasions and still be called a good casino.

No offense to you both KK and dunover, absolutely not, but i just mean to say that you are both getting to see only the good side of that casino, and as such i wanted to clarify Rezak's (and my own) experiences are of a different nature.

Sure, him and me both could have been patient, do a PAB or whatever, but you know most gamblers don't want to wait a week before they can finally play their deposited money, or wait a week for a withdrawal which should be easily awarded.

And if on top of that they get false/contradictory info and even that takes long, well, i can imagine why he played it back, and know why i lost my patience.

Bad casino i.m.o.!

They should either re-organize or shrink in and get back to just the UK/Ireland if you ask me.

(i do admit that the offers they provide for that side of their business are ok, the promo's are plenty, the games are many and the live chat and support is friendly and helpful in general, aside from the wrong info:))
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
Was pondering on making a thread about Ladbrokes lacking support/communications, but instead i'll chime in here:

@ KK and dunover, no doubt UK players get all the bells and whistles in this casino, and over there they might hold up to their name,
but to overseas players they aren't all that.

In itslef this is nothing big: overseas players are not forced to play there, but i think it's all about the principal here: Rezak's issue is much like my own experience, in terms of confusion, it didn't involve a cashout, but a lengthy (unnecessary lengthy i.m.o) back and forth with both live chat, telephone support and three different emails from three different departments:rolleyes:.

My issue was the awarding of promotions, or rather the not awarding of promotions.
I had waited a long time before signing up there because they never really offered much for players outside the UK/Ireland, but i had the feeling that was changing, and so i did a sign up through an affiliate, after carefully reading the terms and conditions.

I got one part of the promo, some freespins, but wasn't awarded my deposit bonus, like mentioned above, after a very lengthy back and forth it was still unresolved (of course i did not copy paste the terms since i thought a well respected brand such as theirs would simply honor their promo's, which is my bad) Then i filled out a survey with very accurate and detailed information, hinting at various points of improvement for their overseas market, more or less not planning to deposit anymore unless they came back on their initial error or offered me another one instead, but was not expecting it t.b.h.

Then i picked up a promo for a 5 free on the games section (that section was one of the reasons i decided to sign up, since i do have my MG-fix covered with 32Red) and after another back and forth with two departments, i finally was awarded the 5 free, only to find out i was blocked from all games in the games section:

There is more to that story but frankly its too tiring to even think about it, let alone recollect and write up the matter in detail, so i'll just finish with following fact: in the end they transferred it to the MG casino and i spun it away unmotivated, thought i was finished with them, but must admit i was somewhat disgruntled, so when then another promo came up for 5 free casino-credits for all existing and new players, i did take a screenshot of all the terms and conditions, even the regular ones and the special overseas section, and claimed it, but did not get it awarded after 72 hours as promised.

Then i was going to email them, and frankly thought it was not worth my time and effort, so let it go (i could still, i do have the proof saved) but after reading this and seeing as two respectable UK players like yourselves were more or less saying Ladbrokes is ok etc, i thought it was worth my time.

Like VWM pointed out, they are too "big" to care, but i personally find it appalling if a company decides to stretch out it's reach overseas, yet discriminates in terms of promotions offered (a lot of only UK/Ireland promos still visible in the promo section) and suddenly changes up their terms and conditions for overseas customers within a month of sign up (much of what i been reading about a few MG casinos and their aff-programs) and gives out wrong info on multiple occasions and still be called a good casino.

No offense to you both KK and dunover, absolutely not, but i just mean to say that you are both getting to see only the good side of that casino, and as such i wanted to clarify Rezak's (and my own) experiences are of a different nature.

Sure, him and me both could have been patient, do a PAB or whatever, but you know most gamblers don't want to wait a week before they can finally play their deposited money, or wait a week for a withdrawal which should be easily awarded.

And if on top of that they get false/contradictory info and even that takes long, well, i can imagine why he played it back, and know why i lost my patience.

Bad casino i.m.o.!

They should either re-organize or shrink in and get back to just the UK/Ireland if you ask me.

(i do admit that the offers they provide for that side of their business are ok, the promo's are plenty, the games are many and the live chat and support is friendly and helpful in general, aside from the wrong info:))

Well it happens and bonuses are not a right, but a privilege. I signed up for NordicBet and being a UK player was not allowed the 100% SUB like players in Iceland/Scandinavia get, but didn't feel discriminated against. Read the T&C's. As for Ladbrokes CS I cannot comment as I never used them, despite having a big hit on Isis and w/d of 900 quid for a 50 deposit. I was paid into my bank in 48 hours then closed the account. Admittedly in the UK we can also w/d casino winnings from their high street shops if we choose, in cash.
 

rezak

Non-Gambler
PABnoaccred
Joined
Feb 11, 2012
Location
Norway
I just wished someone from ladbrokes could understand my issue, or maybe they know but ignoring this. lets hope the ladbroke rep will come and check this out but i doubt it since its been 3 weeks ago last log in from this rep.

My step son was frustrated over me why i played at ladbrokes and not 32red and now i understand why.
 

incrediblestuff

SearchingForTheHolyGrail!
webmeister
CAG
Joined
Mar 22, 2010
Location
Mostly the Netherlands
Well it happens and bonuses are not a right, but a privilege. I signed up for NordicBet and being a UK
player was not allowed the 100% SUB like players in Iceland/Scandinavia get, but didn't feel discriminated against. Read the T&C's.
As for Ladbrokes CS I cannot comment as I never used them, despite having a big hit on Isis and w/d of 900 quid for a 50 deposit.
I was paid into my bank in 48 hours then closed the account. Admittedly in the UK we can also w/d casino winnings from their high street shops if we choose, in cash.

I hear that, however when i joined Nordic, and they still had Ben, he made sure that even though it was not officially offered
(i did ask beforehand) i still got a welcome bonus, my beef is not so much that no bonuses are offered in Ladbrokes,
it's more that bonuses offered were not honored, and changing terms/contradictory info etc

Big difference in not offering one, but still granting, then offering one and not granting right? :p

Btw if i were in the Uk/Ireland, i would probably be all over Ladbrokes, those street shop withdrawals are definitely awesome,
and the promos they offer you guys are fun.
 

rezak

Non-Gambler
PABnoaccred
Joined
Feb 11, 2012
Location
Norway
Just got email from ladbrokes and saying this :

"We sorry to hear of your frustration regarding the problems you have
been having with your account and the ability to withdraw.

We confirm that if you were unable to withdraw your funds via a bank
wire you should have contacted us again and we would have rectified your
payment method to that of, Moneybookers which allows both withdrawal and
deposits with a currency of GBP and the country as Norway.

Once again may we apologise for any inconvenience caused.

If we can be of any further assistance, please contact us again and we
will be more than happy to help you.

Kind regards,

Joanne
Customer Services Shift Supervisor
Ladbrokes"

they again dont say that i told them 100 times that i want to make a neteller or moneybooker withdraw, when i spoke to them so many times.

from chat script i have :
me: can i withdraw to skrill then?
Paul: No, the only way you can withdraw is to a bank transfer.
Paul: You will need to provide the bank statement.
Paul: With all the information on it.

another one :

me: i want to withdraw to neteller or skrill.
Kieran: For this you would need to add bank transfer as this is the only option available.

another one :

me: ok what about money bookers? can you change it to that?
Kelly: No, it cannot be changed.


as you see Joanne says "you should have contacted us" are you kidding me? i spent 2 days contacting you and got same answer from 3 diffent CS... :mad:
 

mrmark21

Dormant Account
Joined
Nov 13, 2012
Location
australia
You're right Rezak. I couldn't agree more. Labrokes is an accredited casino here but nonetheless you asked them many times for a withdrawal to Neteller or Moneybookers. I am with you on this one and think they used a stalling tactic.

You should consider asking them for a free chip :)
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
You're right Rezak. I couldn't agree more. Labrokes is an accredited casino here but nonetheless you asked them many times for a withdrawal to Neteller or Moneybookers. I am with you on this one and think they used a stalling tactic.

You should consider asking them for a free chip :)


Nonsense, you should consider playing elsewhere.

This latest reply just adds insult to injury, and only serves to make them look worse than before. This is a SECOND supervisor grade that has not bothered to look into the case before sending out a canned response.

Despite asking THREE times, you were still told you could only withdraw by bank transfer, but now all of a sudden it seems Skrill was always an option.

The inability to show humility and apologise, and instead trying to make out YOU were at least partly to blame, for example by not actually asking to have your method changed to Skrill, just makes them look very bad indeed when the incident is looked at as a whole.

Surely, each CS rep would have access to your account notes, where at least Paul would have noted that he had informed you that only a bank transfer was available. Perhaps the rest just read this and parroted the same (wrong as it turns out) reply, rather than checking into what is an obvious oddity.

Ladbroke's hatred of eWallets, evident in it's promotional terms, seems to have grown to the stage where they do their best to discourage their use by creating bogus obstacles to withdrawing to one, instead trying to steer (forcefully) the player into withdrawing via bank transfer. It would not be a big problem for UK players, although some would be uneasy about giving their bank details to a casino that isn't licensed in the UK, even if the sportsbook side is. An eWallet separates a player's bank account from the internet gambling scene, and is actually a good choice for the security conscious player. Their eWallet might get compromised and drained (see KK vs Moneybookers), but their bank account would be shielded. If you gave your bank details to the casino, and they had their database stolen (seems far too common given all the spam), the bank account itself could be compromised and drained, which might mean no eating, let alone gambling.

No casino has MY bank details, and even if one was granted them, it would not be the account I use for day to day matters.
 

mimi26

Meister Member
Joined
May 17, 2012
Location
uk
Just got email from ladbrokes and saying this :

"We sorry to hear of your frustration regarding the problems you have
been having with your account and the ability to withdraw.

We confirm that if you were unable to withdraw your funds via a bank
wire you should have contacted us again and we would have rectified your
payment method to that of, Moneybookers which allows both withdrawal and
deposits with a currency of GBP and the country as Norway.

Once again may we apologise for any inconvenience caused.

If we can be of any further assistance, please contact us again and we
will be more than happy to help you.

Kind regards,

Joanne
Customer Services Shift Supervisor
Ladbrokes"

they again dont say that i told them 100 times that i want to make a neteller or moneybooker withdraw, when i spoke to them so many times.

from chat script i have :
me: can i withdraw to skrill then?
Paul: No, the only way you can withdraw is to a bank transfer.
Paul: You will need to provide the bank statement.
Paul: With all the information on it.

another one :

me: i want to withdraw to neteller or skrill.
Kieran: For this you would need to add bank transfer as this is the only option available.

another one :

me: ok what about money bookers? can you change it to that?
Kelly: No, it cannot be changed.


as you see Joanne says "you should have contacted us" are you kidding me? i spent 2 days contacting you and got same answer from 3 diffent CS... :mad:



Hi,

I understand why you are frustrated but Ladbrokes really have no need to try to stall players from withdrawing especially such a little sum, TBH I would just wait and see what the rep comes back with, they are a reputable casino that I would recommend to any gambler.

I wouldn't ask for a free chip because you didn't have to spend the money you could have just been patient and waited for it to be sorted out. Ans as VWM says if you are not satisfied just vote with your feet
 

AudiManinBoro

Dormant account
Joined
Jun 19, 2006
Location
UK
Have to agree with VWM, Ladbrokes customer service is beyond poor, its terrible. So are there promotions for that matter. Archaic and outdated offers and should the need arise where you require assistance you may as well and go and ask the dog next door. One casino I joined and will never frequent again.
 

The Viking

Paleo Meister (means really, really old)
CAG
MM
Joined
Oct 3, 2010
Location
Faroe Islands
A free chip from ladbrokes would be about £2-£5 so hardly worth the effort :) ive had few free chips from Ladbrokes (never asked for them though)
they sometimes pop up when i log on and they are always between 2-5, once i actully got a massive 1 pound :cool:



IMO a free chip never hurts ;) But VWM is right given the manner in which Ladbrokes dealt with this situation (or lack there of) I'd say play some where else :)

Both Euro Palace and 32 Red are great MG casinos.
 

Borgie

Paleo Meister (means really, really old)
MM
Joined
Jul 19, 2011
Location
United Kingdom
Hi,

I understand why you are frustrated but Ladbrokes really have no need to try to stall players from withdrawing especially such a little sum, TBH I would just wait and see what the rep comes back with, they are a reputable casino that I would recommend to any gambler.

I wouldn't ask for a free chip because you didn't have to spend the money you could have just been patient and waited for it to be sorted out. Ans as VWM says if you are not satisfied just vote with your feet

The rep has not logged in since 18th April ! so no-one should hold their breath that they are going to do anything !
 

AudiManinBoro

Dormant account
Joined
Jun 19, 2006
Location
UK
The rep has not logged in since 18th April ! so no-one should hold their breath that they are going to do anything !

To be honest imo if a casino wishes to be accredited on Casinomeister, they have a duty of care to the members and players of this forum. Being absent for nigh on a month sends a clear message, at least to me, that they dont care about the players or members of this forum. Thats the impression I tend to get from these big high street brands. Arrogant and aloof.
 
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