Ladbrokes

[reyelvis]

I also sent a PM to the rep several days ago with an issue I was having. I see they have logged in and not responded.

I claimed the 150% welcome bonus, deposited 500 and wagered it 20 times because I used neteller. Then I waited 48 hours for the 150% bonus to appear. It never did and I was told it was because my country, Peru is not eligable.

They say that the list of eligable countrys is on this page, terms 6 and 7:

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6. For Danish, German, Canadian, Swedish, Thai, Spanish and Irish residents, please click on the relevant country to view your welcome bonus. Customers residing in Singapore & Malaysia, Australia, Caribbean, Middle East and New Zealand will fall into the UK welcome bonus.
7. Customers residing in Bulgaria, Croatia, Finland, Norway, Czech Republic, Hungary, Portugal, Romania, Russia, Slovenia, Slovakia, Ghana, Mauritius, Nigeria, and Tanzania are able to claim for the English welcome bonus, but this will be subject to a 50x turnover requirement.

To me this is not at all a list of eligable countys. Term 6 says that if you are from one of the following countrys, click here. I am not, so I continued. Term 7 is just a list of countrys with increased turnover. Again Peru is not listed so nothing to worry about. I see that several days after I claimed the welcome bonus, they added to term 2 "This promotion is only available to customers residing in UK, Ireland, Singapore and Malaysia." This was not there when I signed up and claimed the bonus, neither when I was arguing with support if I was eligable.

Am I wrong here or do I have a legitimate complaint?

 

[dunover]

I also sent a PM to the rep several days ago with an issue I was having. I see they have logged in and not responded.

I claimed the 150% welcome bonus, deposited 500 and wagered it 20 times because I used neteller. Then I waited 48 hours for the 150% bonus to appear. It never did and I was told it was because my country, Peru is not eligable.

They say that the list of eligable countrys is on this page, terms 6 and 7:

You do not have permission to view link Log in or register now.

6. For Danish, German, Canadian, Swedish, Thai, Spanish and Irish residents, please click on the relevant country to view your welcome bonus. Customers residing in Singapore & Malaysia, Australia, Caribbean, Middle East and New Zealand will fall into the UK welcome bonus.
7. Customers residing in Bulgaria, Croatia, Finland, Norway, Czech Republic, Hungary, Portugal, Romania, Russia, Slovenia, Slovakia, Ghana, Mauritius, Nigeria, and Tanzania are able to claim for the English welcome bonus, but this will be subject to a 50x turnover requirement.

To me this is not at all a list of eligable countys. Term 6 says that if you are from one of the following countrys, click here. I am not, so I continued. Term 7 is just a list of countrys with increased turnover. Again Peru is not listed so nothing to worry about. I see that several days after I claimed the welcome bonus, they added to term 2 "This promotion is only available to customers residing in UK, Ireland, Singapore and Malaysia." This was not there when I signed up and claimed the bonus, neither when I was arguing with support if I was eligable.

Am I wrong here or do I have a legitimate complaint?

Unfortunately you are wrong, and I put that down to you not being a native English speaker, as you have quoted the 7,8 out of context. Let's start again:

Here are ALL the restrictions -

Qualifying Requirements
1.This promotion is only available to new Ladbrokescasino.com players or existing Ladbrokes customers who have not played on Ladbrokes Casino.
2.This promotion is only available to customers residing in UK, Ireland, Singapore and Malaysia.
You will be awarded with a 150% match on your first deposit ranging from €/£10 to €/£500.
3. The maximum bonus available is €/£750 (750 chip).
4.Please note: Your 150% Bonus will be paid in 2 parts: 100% will be instantly credited upon registering and making your first deposit. The remaining 50% will be credited to your account within 48 hours turning over your deposit amount once and then submitting the claim form.
5. Customers must claim for the Welcome Bonus to complete the qualification requirements.
6.For Danish, German, Canadian, Swedish, Thai, Spanish and Irish residents, please click on the relevant country to view your welcome bonus. Customers residing in Singapore & Malaysia, Australia, Caribbean, Middle East and New Zealand will fall into the UK welcome bonus.
7. Customers residing in Bulgaria, Croatia, Finland, Norway, Czech Republic, Hungary, Portugal, Romania, Russia, Slovenia, Slovakia, Ghana, Mauritius, Nigeria, and Tanzania are able to claim for the English welcome bonus, but this will be subject to a 50x turnover requirement.
8.For the residents falling into the UK welcome bonus, your first deposit should be equivalent to 10 - 500 casino chips. Click here to see how much each casino chip is worth in your local currency.
9.The initial casino chip purchase must be turned over once (play through requirement) before the claim form can be filled in. Once this has been achieved, and the claim form filled in, the welcome bonus will be entered into the players bonus account within 48 hours.

You haven't mentioned 2 whereby the UK,Ireland and Singapore/Malaysia only can claim it, BUT in 6 it lists specific other countries which can claim a different bonus and Peru is not there! Admittedly it's a bit confusing because in contradiction to rule 2 rule 6 does actually add a few more countries like Australia, NZ etc. which can also claim the UK bonus. Then in rule 7 it gives another list of countries which can claim the bonus but it's subject to a higher 50x WR.

Rule 8 then states you can get 15-750 bonus chips at the 150% offer i.e. min 10 max 500 deposit eligibility.

For all eligible deposits you get the first 100% immediately upon depositing, then once you have wagered your initial deposit through once you claim the next 50% via a webform.

It is pretty straightforward and they have been specific in stating exactly which countries can claim it, and Peru and any other S.American countries are not there.

You were never eligible for the bonus. Ladbrokes is correct.

 

[KasinoKing]

Am I wrong here or do I have a legitimate complaint?

Sorry, you are wrong.

Term 2. This promotion is only available to customers residing in UK, Ireland, Singapore and Malaysia.
You will be awarded with a 150% match on your first deposit ranging from €/£10 to €/£500.

Terms 8 & 9 then go on to give exceptions to this rule (i.e. other countries who CAN also claim the bonus).
By default, any country not listed must NOT be eligible for the bonus.

KK
{edit} Damn - I've been dunover!
{edit 2} That's odd, on the page I'm looking at, your terms 6 & 7 are my 8 & 9...!

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[rezak]

Yes the ladbroke rep have not responded to my msg at all even she/he was logged in. i guess they either dont care or try to be quiet so my issue dies out.

 

[incrediblestuff]

6. For Danish, German, Canadian, Swedish, Thai, Spanish and Irish residents, please click on the relevant country to view your welcome bonus. Customers residing in Singapore & Malaysia, Australia, Caribbean, Middle East and New Zealand will fall into the UK welcome bonus.
7. Customers residing in Bulgaria, Croatia, Finland, Norway, Czech Republic, Hungary, Portugal, Romania, Russia, Slovenia, Slovakia, Ghana, Mauritius, Nigeria, and Tanzania are able to claim for the English welcome bonus, but this will be subject to a 50x turnover requirement.

To me this is not at all a list of eligable countys. Term 6 says that if you are from one of the following countrys, click here. I am not, so I continued. Term 7 is just a list of countrys with increased turnover. Again Peru is not listed so nothing to worry about. I see that several days after I claimed the welcome bonus, they added to term 2 "This promotion is only available to customers residing in UK, Ireland, Singapore and Malaysia." This was not there when I signed up and claimed the bonus, neither when I was arguing with support if I was eligable.

Am I wrong here or do I have a legitimate complaint?

He already covered that,seems you two missed that

@ reyelvis: You would have more of a case if you happened to have a screenshot of those terms when you claimed the bonus. Did you?


This is exactly what i mean btw when i may quote myself:

..my beef is not so much that no bonuses are offered in Ladbrokes,
it's more that bonuses offered were not honored, and changing terms/contradictory info etc..

Which does have a hook in my first post in this thread, where i said too much hassle to write up the matter in full, yet that was an occasion where rules where altered after i (and possibly others) had already claimed, and complained about it.

It appears to me that Ladbrokes do just as they please, and when their promo team screws up by maybe forgetting to add a UK/Ireland only tag on a promo from the start, that at least indicates some better proofreading should be in order, but if you ask me personally, i was more on the mark when i said they are too big to care, and that they should either reorganize their teams or shrink in their operation.

It's sloppy to say the least, it does not entice me to keep playing there..

 

[reyelvis]

As incrediblestuff pointed out, that term was added afterwards. I am 100% sure of this because I argued with support for a long time and the best they could do was the 2 terms I mentioned earlier. I read the terms and conditions several times during this process. Unfortunately I do not have a screenshot of the terms and conditions. This is disappointing because for ladbrokes to add this term afterwards is basically an admittion of guilt. Does anyone know of a way that I could find these?

KasinoKing, the reason your numbers are different is because there are 2 seperate terms and conditions pages:

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If you look at the new version of term 2 the two points have nothing to do with each other. It is clear that the top part was lazily pasted in there afterwards:
2. This promotion is only available to customers residing in UK, Ireland, Singapore and Malaysia.
You will be awarded with a 150% match on your first deposit ranging from €/£10 to €/£500.

 

[Borgie]

I find it very disappointing that the Ladbrokes rep did not log on for weeks and then when they did they did not reply to PMs sent to them.

This to me does indeed show total disinterest on their part.

 

[mimi26]

I find it very disappointing that the Ladbrokes rep did not log on for weeks and then when they did they did not reply to PMs sent to them.

This to me does indeed show total disinterest on their part.

I agree

 

[mimi26]

What is expected from reps, how often should they be logging on, getting involved in threads, replying to emails etc etc

 

[dunover]

What is expected from reps, how often should they be logging on, getting involved in threads, replying to emails etc etc

It depends on their attitude - some view accreditation on here as a necessary inconvenience and thereafter have as little to do with it as possible and make a cursory check on their PM's once a week/month/never despite quite obviously popping in to view any threads that may be of note to their casino or generally.

On the other hand, some value their accredited status and make time each day/week to be involved in the forum proactively and communicate with us and answer any PM's they get promptly.

We know many examples of the latter (Ian/Mark etc.) but unfortunately there are too many of the former. Bad luck if you have any issues with their outfits...

 

[Casinomeister]

They know what is expected of them. I anticipate an answer to your queries soon.

 

[Nifty29]

Have to agree with VWM, Ladbrokes customer service is beyond poor, its terrible. So are there promotions for that matter. Archaic and outdated offers and should the need arise where you require assistance you may as well and go and ask the dog next door. One casino I joined and will never frequent again.

Ahhh......you've seen her too eh?

She's a nice lady, but a face like someone set her face on fire and tried to put it out with a baseball bat.

I'm not sure she'd appreciate you calling her a dog though.....

 

[AudiManinBoro]

Lol Nifty, well in fairness I was hiding behind the sofa when i said it

 

[dunover]

Ahhh......you've seen her too eh?

She's a nice lady, but a face like someone set her face on fire and tried to put it out with a baseball bat.

I'm not sure she'd appreciate you calling her a dog though.....

Seen her??? I used to live with her...

 

[reyelvis]

I received a response from Liva the Ladbrokes rep today. I was informed that the terms and conditions were changed to avoid confusion and that the bonus will be credited to my account as a gesture of goodwill. I just need to contact support to inform them. I still do not think I should have had to go to all this trouble to get the bonus credited, but I am happy it looks like it will be ok. Thank you to the Ladbrokes rep and to casionmeister.

 

[vinylweatherman]

I received a response from Liva the Ladbrokes rep today. I was informed that the terms and conditions were changed to avoid confusion and that the bonus will be credited to my account as a gesture of goodwill. I just need to contact support to inform them. I still do not think I should have had to go to all this trouble to get the bonus credited, but I am happy it looks like it will be ok. Thank you to the Ladbrokes rep and to casionmeister.

They are STILL confusing

They still have that contradiction between the absoluteness of clause 2, and the others allowing some other countries to claim the bonus under different rules.

 

[KasinoKing]

I received a response from Liva the Ladbrokes rep today. I was informed that the terms and conditions were changed to avoid confusion and that the bonus will be credited to my account as a gesture of goodwill. I just need to contact support to inform them. I still do not think I should have had to go to all this trouble to get the bonus credited, but I am happy it looks like it will be ok. Thank you to the Ladbrokes rep and to casionmeister.

Well there you go - Ladbrokes showing a bit of class!

Whichever set of terms you read, your country was clearly not eligible for the welcome bonus, but they have given it to you anyway.
Well done Ladbrokes.

KK

 

[wobble33]

guys

can anyone log into Ladbrokes casino download? I have tried for 3 hours now and cant connect to the server. I go on to flash casino and that's working no problem

 

[KasinoKing]

guys

can anyone log into Ladbrokes casino download? I have tried for 3 hours now and cant connect to the server. I go on to flash casino and that's working no problem

I just logged in - no problem.

KK

 

[rezak]

I did get respond from the ladbroke rep 2 days ago with :

"Thanks for sending this through!
I will check with casino team what has gone wrong.

Regards,
Liva"

Odd that other issues are fixed but OP need more time? but lets see if Liva understand the issue and not same respond i have received so many times.

 

[Greigssy]

As we are on a Ladbrokes subject.

I joined Ladbrokes 2009 and every week without fail I have been offered the weekly VIP bonus offers for Games and Casino,these bonuses and WR have changed many times over the years. The one in particular I claim is a £40 deposit and receive £30 and £10 worth of free spins all at 30xWR.

Last week I deposited £40 and asked support if I could claim the weekly VIP bonus as I had not received my weekly promo email from Ladbrokes.They told me that my "VIP level had been dropped due to the level of my game play" and so I wont be offered any VIP promotions this month.

That would be fair enough if it was true. But I nearly always deposit £100 or more per week and my game-play style has always been the same.Also on this £30 bonus in particular I have only made the 30xWR once in 3 months since the new wager requirements were introduced.

I sent off an email asking for an explanation but I got the same response in an email 2 days later about my game-play with no explanation of what has changed about it.

I know bonuses are a privilege but a little bit of loyalty to a player goes a long way.

 

[243 lines=daft]

Ladbrokes do have a tendency to make the T and Cs for individual promotions/bonuses a bit unclear, especially in the case of 'after the wagering' style bonuses.

Only 2 weeks ago i got the 'We're not paying you the bonus because you didn't make a fresh deposit that day' (when in fact no fresh deposit had been explicitly stated in the terms of the promo)
It was muddy enough that it's not worth pursuing. I'm more miffed that they don't deem it a good policy to keep loyal payers sweet in borderline interpretation cases

On the other hand, if there was one 'traditional' bookie casino I'd trust to pay out if I ever hit something really massive it would be Lads.

 

[bdbro]

i agree, no matter what the amount, it has never taken them more than 6 hours, this includes an 18k payout.:notworthy

Ladbrokes do have a tendency to make the T and Cs for individual promotions/bonuses a bit unclear, especially in the case of 'after the wagering' style bonuses.

Only 2 weeks ago i got the 'We're not paying you the bonus because you didn't make a fresh deposit that day' (when in fact no fresh deposit had been explicitly stated in the terms of the promo)
It was muddy enough that it's not worth pursuing. I'm more miffed that they don't deem it a good policy to keep loyal payers sweet in borderline interpretation cases

On the other hand, if there was one 'traditional' bookie casino I'd trust to pay out if I ever hit something really massive it would be Lads.

 

[reyelvis]

Well there you go - Ladbrokes showing a bit of class!

Whichever set of terms you read, your country was clearly not eligible for the welcome bonus, but they have given it to you anyway.
Well done Ladbrokes.

KK

Like I mentioned before, the list of eligible countrys was added long after I made my deposit and claimed the bonus. Also support is still telling me that I am not eligible because I am from Peru, even after I quoted the message the ladbrokes rep sent me. I am confident that in the end it will be sorted out, but this whole thing has been a grand hassle.

 

[mrmark21]

Well there you go - Ladbrokes showing a bit of class!

Whichever set of terms you read, your country was clearly not eligible for the welcome bonus, but they have given it to you anyway.
Well done Ladbrokes.

KK

Couldn't agree more, very well done Ladbrokes

There are other RTG casinos both accredited and un-accredited that wouldn't have shown any class.