firstly hi to the forum. i found this site after googling casino complaint. heres my story
i signed up to ladbrokes mainly for their sportsbook. i then decided to play at the casino and claim the £200 bonus. their terms were play £200 and then claim the bonus. this will be credited within 48 hours. i never received the bonus so emailed them and got the following
Upon processing your claim yesterday our promotions department have
decided that you had not played in the spirit of the promotion and
therefore have not qualified.
The bets you have placed have been considered as safe betting.
I can tell you exactly how I played as this is the email i sent them
I covered 1/6 for 75p. This is to recover my bet (Pays £27 for my £25 stake). They are the numbers, either side of the edge tier numbers (27 and 33)
I then had £1.50 on 19 and 75p on chevel 16/19. I had 3 chips on 27/25/34. These are the red numbers after 0 going into the tier section of the wheel.
I then randomly place 25p chips on numbers in the tier section of the wheel.
May I ask, what is wrong in that? Also, whats the difference in covering NEARLY 50% of the wheel and playing blackjack?
Also, where in the terms is in the spirit of the promotion and also say I have to wager more then £200?
They replied with the following
As advised your play has been deemed as not within the spirit of the
promotion.
This decision has been made as you have covered a large amount of the
board, approximately 50%, and completed wagering to the total of 200
chips. We feel that this is not standard play, for the enjoyment of
playing the game, and your wagers have been placed solely to receive the
promotional credit.
We are happy to offer you the bonus, however you would be required to
make a fresh deposit in to your Ladbrokes account and complete new
wagering.
so me to them
So you say you wager £200 but what you really mean is yes £200 but if its exactly £200 then you wont get the bonus. What if I have lost would I have got the bonus then?
PLEASE show me the Terms that say "Spirit of the Promotion" because I cant see it?
i then got the basic run around so i emailed them this
Ben
Im asking you a SPECIFIC question that is very simple to answer, Yes or No
If I play 100 hands of blackjack at £2 per hand and then claim the bonus, will I receive the bonus?
How do you enjoy the games? How do you know if im enjoying playing or not? If I win, Ive enjoyed it, if I dont, I wont?
to which they eventually replied with this
We are unable to give you a specific yes or no answer to this question.
As your play on Roulette was deemed as only playing towards the bonus
funds and not for the enjoyment of the game your account has now been
flagged as not playing within the spirit of our promotions. If we feel
that you are only wagering on our website to collect the bonus funds we
would refuse the bonus again. We would recommend that you do not wager
if this is the only reason for you play.
surely this is a pee take. ive met the wagering but they have come out with "Spirit of the Promotion." what spirit and what enjoyment. surely if you win you enjoy it and if you dont, you dont.
have i any redress on this?
i signed up to ladbrokes mainly for their sportsbook. i then decided to play at the casino and claim the £200 bonus. their terms were play £200 and then claim the bonus. this will be credited within 48 hours. i never received the bonus so emailed them and got the following
Upon processing your claim yesterday our promotions department have
decided that you had not played in the spirit of the promotion and
therefore have not qualified.
The bets you have placed have been considered as safe betting.
I can tell you exactly how I played as this is the email i sent them
I covered 1/6 for 75p. This is to recover my bet (Pays £27 for my £25 stake). They are the numbers, either side of the edge tier numbers (27 and 33)
I then had £1.50 on 19 and 75p on chevel 16/19. I had 3 chips on 27/25/34. These are the red numbers after 0 going into the tier section of the wheel.
I then randomly place 25p chips on numbers in the tier section of the wheel.
May I ask, what is wrong in that? Also, whats the difference in covering NEARLY 50% of the wheel and playing blackjack?
Also, where in the terms is in the spirit of the promotion and also say I have to wager more then £200?
They replied with the following
As advised your play has been deemed as not within the spirit of the
promotion.
This decision has been made as you have covered a large amount of the
board, approximately 50%, and completed wagering to the total of 200
chips. We feel that this is not standard play, for the enjoyment of
playing the game, and your wagers have been placed solely to receive the
promotional credit.
We are happy to offer you the bonus, however you would be required to
make a fresh deposit in to your Ladbrokes account and complete new
wagering.
so me to them
So you say you wager £200 but what you really mean is yes £200 but if its exactly £200 then you wont get the bonus. What if I have lost would I have got the bonus then?
PLEASE show me the Terms that say "Spirit of the Promotion" because I cant see it?
i then got the basic run around so i emailed them this
Ben
Im asking you a SPECIFIC question that is very simple to answer, Yes or No
If I play 100 hands of blackjack at £2 per hand and then claim the bonus, will I receive the bonus?
How do you enjoy the games? How do you know if im enjoying playing or not? If I win, Ive enjoyed it, if I dont, I wont?
to which they eventually replied with this
We are unable to give you a specific yes or no answer to this question.
As your play on Roulette was deemed as only playing towards the bonus
funds and not for the enjoyment of the game your account has now been
flagged as not playing within the spirit of our promotions. If we feel
that you are only wagering on our website to collect the bonus funds we
would refuse the bonus again. We would recommend that you do not wager
if this is the only reason for you play.
surely this is a pee take. ive met the wagering but they have come out with "Spirit of the Promotion." what spirit and what enjoyment. surely if you win you enjoy it and if you dont, you dont.
have i any redress on this?