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How do you read this

Discussion in 'Casino Complaints - Bonus Issues' started by GOCC, Jan 13, 2011.

    Jan 13, 2011
  1. GOCC

    GOCC Banned User - violation of <a href="http://www.cas

    Occupation:
    Housewife
    Location:
    UK
    How do you read this term

    If a customer wishes to withdraw any cash balance before turning over the bonus value 20 times, then they will be prompted by a warning message informing them that they will forfeit the bonus if the cash is withdrawn.

    Now if you had a balance and the cashier said Withdrawable 500, Bonus 200 THEN when you went to transfer it said If you continue with this transfer you will lose your bonus of 200 AND THEN you had to click yes to accept losing the bonus. Would you then expect to have the 500 taken off you 2 hours later?

    Thoughts please
     
  2. Jan 13, 2011
  3. calypsoman1

    calypsoman1 Dormant account

    Occupation:
    filmmaker
    Location:
    australia
    That sounds like that casino should be run out of town,
     
  4. Jan 13, 2011
  5. Nate

    Nate Ueber Meister CAG webmeister

    Occupation:
    Monster
    Location:
    Cyberspace
    In some MG casinos you can withdraw and forfeit the bonus. You will only be left with CASH which is fully withdrawable.

    From the above post I read it exactly as that. Withdraw and forfeit your bonus (not cash) ...

    Care to elaborate on the story...

    Nate
     
  6. Jan 13, 2011
  7. GOCC

    GOCC Banned User - violation of <a href="http://www.cas

    Occupation:
    Housewife
    Location:
    UK
    I will but I can see this going to PAB. It is a Microgaming as you said.
     
  8. Jan 13, 2011
  9. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    No, the message is CLEAR, you lose the 200 bonus, and keep the 500 cashable balance.

    Casinos, as well as players, have to abide by the rules.

    Did you get screenshots of the message when you withdrew?

    One option is to PAB, another is to contact the rep.

    If you cannot do either, you can name & shame.
     
  10. Jan 13, 2011
  11. Nate

    Nate Ueber Meister CAG webmeister

    Occupation:
    Monster
    Location:
    Cyberspace
    In that case, save yourself the trouble of jeopardising your PAB by splattering it over the forums... Speak to Max.

    Good Luck - Hope you get Paid.

    Nate
     
  12. Jan 13, 2011
  13. GOCC

    GOCC Banned User - violation of <a href="http://www.cas

    Occupation:
    Housewife
    Location:
    UK
    Thanks
    I have contacted the rep but wont name the casino at his juncture. I was just trying to get the forums feel of what they thought the terms refered too.
     
  14. Jan 13, 2011
  15. GOCC

    GOCC Banned User - violation of <a href="http://www.cas

    Occupation:
    Housewife
    Location:
    UK
    Ive received the following reply

    Thank you for your email regarding a bonus transfer issue with your
    account username '*******'.

    On checking your account we believe that this issue has now been
    resolved.

    Should you believe that this is not the case or if we can be of any
    further assistance, please contact us again and we will be more than
    happy to help you.


    NOTHING has happened? Surely if you say we believe this has now been resolved, something has happened?
     
  16. Jan 14, 2011
  17. Mousey

    Mousey Ueber Meister Mouse CAG

    Occupation:
    Pencil Pusher
    Location:
    Up$hitCreek
    oh good grief... they probably never actually read your email.

    You've done what you can do with no result... now talk to Max about PAB. Let us know how it turns out when the dust has settled.

    And good luck. :thumbsup:
     
  18. Jan 14, 2011
  19. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    This is probably the result of contacting the rep, but is an APPALLING level of service. The email is BS, and the rep can't be arsed to get back to you with a more detailed explanation.

    It's PAB time.
     
  20. Jan 14, 2011
  21. chayton

    chayton aka LooHoo CAG PABnonaccred webmeister

    Occupation:
    Freelance Designer
    Location:
    Edmonton Canada
    I'd just check the transaction history and see if your $500 is maybe sitting in a pending withdrawal status. If it's not showing up there, then yes definitely PAB and let Max sort it.
     
  22. Feb 2, 2011
  23. Zultha

    Zultha Dormant account

    Occupation:
    Deputy Headmaster
    Location:
    Crewe
    it was my account as i dodnt have a casinomeister account and gocc contacted the rep on my behalf. i did join and pab with max but had a reply saying he cant do anything as their terms say i have to contact gibralter. seems a little on an accredited casino wont discuss with the accreditors
     
  24. Feb 3, 2011
  25. Zultha

    Zultha Dormant account

    Occupation:
    Deputy Headmaster
    Location:
    Crewe
    bryans on the job now so fingers crossed (No detriment to max by the way !!:thumbsup:)
     
  26. Feb 3, 2011
  27. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    No worries. The decision making in this case has pretty much got to come from Bryan.
     
  28. Feb 22, 2011
  29. Zultha

    Zultha Dormant account

    Occupation:
    Deputy Headmaster
    Location:
    Crewe
    If just like to say I got the following email from Ladbrokes today


    Thank you for contacting Ladbrokes

    We have reinstated your casino winnings back in to your sports account
    as withdrawable funds in resolution of your query.

    Please note that your account has been flagged as not playing within the
    spirit of our promotions and we will not be offering you any future
    promotional credits.

    If we can be of any further assistance, please contact us again and we
    will be more than happy to help you.


    What did come out in this that I discussed in email with Bryan and Max is the fact Ladbrokes refused to discuss the case with them yet, expect the accreditation and the benefits of the accreditation that comes with it.

    Is there any move from CM to remove the accreditation? I see from the email they have sent me and another thread, that they are using Spirit of the Promotion? Isnt that rougish??

    Whatever you did Bryan, it does seem to have got me my money. Thanks
     
  30. Feb 22, 2011
  31. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Ladbrokes, what a surprise:rolleyes:

    WTF is up with them, corporate suicide wish:confused:

    Suddenly Ladbrokes have started behaving as badly as the white label Rival casinos, and things if anything seem to be getting WORSE.

    Pollutants should be removed from clean environments as soon as possible, else the entire environment is adversely impacted.

    We ALMOST had a full blown "Betfair stunt" from Ladbrokes, and I expect they DID confiscate that 500, but decided to pay & then ban because of the publicity.

    If they want all WR completed before any transfer from the casino can be made, they should state this in the terms like over 90% of MGS casinos now do, rather than PRETEND they still permit early withdrawal with loss of bonus.

    This is ANOTHER case of "placing the player into a position of involuntarily breaking the terms", and done by having the WRONG term posted, and enforcing the "right one".
     
  32. Feb 23, 2011
  33. daywalker

    daywalker Dormant account

    Occupation:
    .........
    Location:
    UK
    It was reported one of Laddies biggest punters stopped betting with them resulting in their profits dropping £60million so they are tightening up everything else :)

    You must register/login in order to see the link.
     
  34. Feb 23, 2011
  35. baldidiot

    baldidiot Experienced Member webmeister

    Occupation:
    Webmaster
    Location:
    London
    Holy buckets :eek:

    What the heck were his betting limits?!
     
  36. Feb 23, 2011
  37. LaHutti

    LaHutti Sr. ÜberUnter Ass. Man. webby PABnonaccred PABaccred

    Occupation:
    .
    Location:
    East and West
    I wouldn't think he had any ;)
     

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