Baptism by Fire - success Karjala Kasino

[anddi32]

Not much Finnish at the moment. Every time I go there they get me too drunk to remember anything
The one I do remember is Hölkyn Kölkyn!

Thank God you remember even something your visit to Finland.

 

[luckysox]

Sign-up offer of 10fs on fire joker was broken for canadians on sign up.
Made multiple efforts to get it resolved, never happened.

Profile information wouldn't put Canada under country, support said they would do it manually, submitted docs to support location.. and.. eons later..View attachment 99917

Checked my wallet to see if CDN currency was an option yet
View attachment 99918

Well, lets look at what games are available...
View attachment 99919
While I typically am a huge fan of those under the MT secure trade banner, I think I'm going to pass.

Best of luck in the flames.

That is really strange. Had 4 people check now plus myself, so both locally and via VPN and no one had any issues. Checked the servers load for the past few hours, no spike nor anomalies. All systems green.

Thank you for checking us out. If you PM me your username I'll add something as a thank you for your feedback.

 

[The Viking]

Hej The Viking!

Let me try to make this simple. When players take generous offers, we have to put some risk management in place and that is in form of how much you can win with the bonus iteself. However, once you convert your bonus money to real money, you can continue playing and any further winnings are yours to cashout as you want.

Also, these are entry level offers for casual players that deposit less than €50. More "repeating" players and players who put in more money fall into a different segment and get different types of offers.

ok fair enough but after reading through the terms i cant see that anywhere in there, and a casino could use that against me (not saying you would )
and quote the terms if i were to win the big one finally so put the words in there that you said above and problem solved
However, once you convert your bonus money to real money, you can continue playing and any further winnings are yours to cashout as you want

 

[Mouche12]

Simple: remove all caps on winnings from deposit bonuses and leave the caps for no deposit bonuses and free spins. If this poses too much of a risk for the casino: offer smaller bonuses instead (up to $50 or $100 max for example).

 

[miksaxxx]

Replied via mobile and it looked like it didn’t go through the first time, but in the end it went on twice.

Not much Finnish at the moment. Every time I go there they get me too drunk to remember anything
The one I do remember is Hölkyn Kölkyn!

Next time : Kippis !

Pohjanmaan kautta !

Well atleast we know what you do in Finland .. Drink and get drunk..

 

[anddi32]

Simple: remove all caps on winnings from deposit bonuses and leave the caps for no deposit bonuses and free spins. If this poses too much of a risk for the casino: offer smaller bonuses instead (up to $50 or $100 max for example).

This

 

[spinmeester777]

after my first deposit i was getting the free spins bonus.i had no winnings whit the two.
after that you get 10 free spins every day on fire joker,so i played them the first day after and hit a big win whit them 12 euro.
then i left fire joker to play a nother game wen i was playing i see my balance was only 60 cents after one 20 cent spin.
so i go chech my betting history and i see six 2 euro spins on jackpot joker that i dident made for sure it was also imposible to do that on the same time i was playing the other slot.so i go to chat whit costumer service,and you can already gues what the say "i had made those 2 euro spins myself and there was nothing the can do for me"so by by bonus money

 

[o0d122y]

When I first started using online casinos (and didn't know any better) karjala suckered me in with its first 5 deposit bonuses, which I won nothing off until the last one where I managed to meet the very steep 50x wagering requirements and earned around $2400 before it quickly shrunk into the maximum withdraw limit for said bonus of $500 - however I was still quite new to all this and it was my first substantial wi, so I was happy.

Since then I have easily deposited double that in small deposits usually when they offered a deposit bonus (which is always free spins) so my routine was usually play the bonus spins leaving a few extra behind for when I ultimately lost my deposit on other spots and then go back and play the remaining 2 or 3 bonus spins and receive whatever winnings I got from that and then {usually) lose all over again, but at least I was still feeding my spinning addiction, so I was happy.

However now that I know better I very rarely deposit on karjala and when I do its almost always when a bonus is offered and I don't have any huge aspirations of cracking a big win - more so to pass time

What I liked about them is I couldn't reverse my withdraws but what I hate (and still do) about them is the way the site is programmed and laid out.. Every time u load a new game, have finished with it and decide to go back to the lobby, it takes you there but the link remains the same of the last game you were playing (on mobile anyway - pc uses a retarded splash screen) so you couldn't scroll down the page to view any more games that weren't in sight. So it became a habbit that I'd copy the link karjalakasimo/games and paste that into the address bar instead of clicking go back to lobby - Ive told support about this, they said they were fixing it, even had the site down for a day I can recall once to make upgrades, but still no difference.

All in all, because I got my first proper win on karjala and learnt alot of things to avoid the hard way so it holds a special place in my dull beating heart.. But I used to recommend it to people, but don't even mention them anymore. And because of my bias and that alone I'll give karjala a 5.1/10 and hope they learn a thing or 2 from the big boy casino's.

 

[TheAverageGuy]

Yep, I've come at it every way I can think of short of on a VPN... and even that I don't think would help. It's definitely account specific as I can open games just fine when not logged in, but as soon as I log in, everything breaks. So while I appreciate the generous balance.. I unfortunately can't use it, so it's really just taunting me "Remember when our welcome bonus was broke? That wasn't as bad as you made it out to be was it? Don't you wish you could play with us??"

Also logged into agent spinner last night just to see if I was broken there.. I assume the sites backends are very similar since they send the same/similar offers daily and are fairly similar in design.. everything seemed to work fine there..

So yeah.. *tosses a little fuel on the fire*

Is it hot in here or is it just me?

 

[luckysox]

after my first deposit i was getting the free spins bonus.i had no winnings whit the two.
after that you get 10 free spins every day on fire joker,so i played them the first day after and hit a big win whit them 12 euro.
then i left fire joker to play a nother game wen i was playing i see my balance was only 60 cents after one 20 cent spin.
so i go chech my betting history and i see six 2 euro spins on jackpot joker that i dident made for sure it was also imposible to do that on the same time i was playing the other slot.so i go to chat whit costumer service,and you can already gues what the say "i had made those 2 euro spins myself and there was nothing the can do for me"so by by bonus money

Hi spinmeester777!
pardon the late reply. This is very strange and never reached me, can you please PM me your email, I'd like to look into it.
Do you remember approximately when did this happen?

 

[luckysox]

When I first started using online casinos (and didn't know any better) karjala suckered me in with its first 5 deposit bonuses, which I won nothing off until the last one where I managed to meet the very steep 50x wagering requirements and earned around $2400 before it quickly shrunk into the maximum withdraw limit for said bonus of $500 - however I was still quite new to all this and it was my first substantial wi, so I was happy.

Since then I have easily deposited double that in small deposits usually when they offered a deposit bonus (which is always free spins) so my routine was usually play the bonus spins leaving a few extra behind for when I ultimately lost my deposit on other spots and then go back and play the remaining 2 or 3 bonus spins and receive whatever winnings I got from that and then {usually) lose all over again, but at least I was still feeding my spinning addiction, so I was happy.

However now that I know better I very rarely deposit on karjala and when I do its almost always when a bonus is offered and I don't have any huge aspirations of cracking a big win - more so to pass time

What I liked about them is I couldn't reverse my withdraws but what I hate (and still do) about them is the way the site is programmed and laid out.. Every time u load a new game, have finished with it and decide to go back to the lobby, it takes you there but the link remains the same of the last game you were playing (on mobile anyway - pc uses a retarded splash screen) so you couldn't scroll down the page to view any more games that weren't in sight. So it became a habbit that I'd copy the link karjalakasimo/games and paste that into the address bar instead of clicking go back to lobby - Ive told support about this, they said they were fixing it, even had the site down for a day I can recall once to make upgrades, but still no difference.

All in all, because I got my first proper win on karjala and learnt alot of things to avoid the hard way so it holds a special place in my dull beating heart.. But I used to recommend it to people, but don't even mention them anymore. And because of my bias and that alone I'll give karjala a 5.1/10 and hope they learn a thing or 2 from the big boy casino's.

Hi o0d112y!
thank you for taking the time to share your experience and feedback.

First, congrats on the €500 win from €5, that is really nice. I am not sure why players complain so much about bonus terms and conditions and why players expect to win thousands of Euros from a €5 deposit? Casino is a business just like any other. Many casinos have been "hit" by generous offers and that is why we have seen the offers tighten up over time. It does not make sense for any casino to be exposed to multiple €10,000 winnings from a €5 real money deposit. Ok if it is a lottery draw for special prises but to have 10-30 or 100 players a month win that much from €5 - that would drain any business.

And yes, these small offers aim to give you a longer playtime and pass time, they are general small offers of €5 to €15 that give you free spins. If you deposit few hundred Euros, then you start receiving more serious offers with less restrictions. For example, just today we ran a 100% reload offer with no max win limit, this offer was sent to qualified players. We also give away bonus money and even cash rewards to more valuable players, often with very small WR or none WR in the case of VIPs.

Third: I had no idea about the link issue - I will report this bug right now and follow up on it! Thank you for bringing this to my attention.
*UPDATE* This was an old technical issue that was related to an iPhone+iFrame combination bug which was solved long time ago. It was a pickle and did take a while to solve as we had to work with our suppliers to get this solved, and that took time.
I am not aware of any issues related to this bug for many months now, so I assume that this is no longer an issue but I see how frustrating it must have been to navigate. If you ever decide to give us another go, would you please PM me your username/email?

Thank you for giving us a go, we are young and have a lot to improve. We will do our best.

 

[luckysox]

Yep, I've come at it every way I can think of short of on a VPN... and even that I don't think would help. It's definitely account specific as I can open games just fine when not logged in, but as soon as I log in, everything breaks. So while I appreciate the generous balance.. I unfortunately can't use it, so it's really just taunting me "Remember when our welcome bonus was broke? That wasn't as bad as you made it out to be was it? Don't you wish you could play with us??"

View attachment 100324

Also logged into agent spinner last night just to see if I was broken there.. I assume the sites backends are very similar since they send the same/similar offers daily and are fairly similar in design.. everything seemed to work fine there..

So yeah.. *tosses a little fuel on the fire*

Is it hot in here or is it just me?

Thank you for helping me with the detailed description via PM. I've reported this bug and also checked with our teams, so far we have not received any similar complaints. You are special Please leave it with me and I will follow up once we figure it out.
Cheers!

 

[Slottery]

When i'm dreaming to win big, will do bit bigger deposit and not with any WR attached, but we are all different BTW, could i ask how your reloads are working, have you already taken that way that if i win before touching by bonus as assume deposit is used before, can i then void my bonus and get my winnings or are these stick together and under any circumstances i have to complete WR and have max cashout? UKGC already demands that have to be possible, not sure if MGA yet, but quite shortly they are and already suggesting operators to make bonuses "non-sticky/second change ones".

For sure can find it from your bonus terms but bit lazy and busy atm All the best to you and appreciate that you are multiple ties stated that you have lot to learn as still quite young operator, instead being arrogant "We are always right and perfect what we doing", listening your players in my experience is many times better retention tool than just sending more offers, some feedback can at least partly used, not these "We like 100% reload with no WR and any limitations for every second deposit" ones

 

[theapple]

Hi o0d112y!
thank you for taking the time to share your experience and feedback.

First, congrats on the €500 win from €5, that is really nice. I am not sure why players complain so much about bonus terms and conditions and why players expect to win thousands of Euros from a €5 deposit?

Yeah thats the thing. We dont even expect those wins from so small deposits, and when(if) it happens (which is like once in lifetime) i bet it feels great when you are allowed cashout only 1/5 of it because of maximum cashout rule. Hell if i won 2,5k and were allowed 500 cashout, it would feel awesome and it would make me lifetime player of your casino.

sarcasm aside, those wins dont really happen to most of us, ever. But having such a brilliant, once in lifetime win, eaten by bonus rules is the reason why people hate max cashout rules. Especially max cashout rules that arent flexible (dont depend on size of your deposit).

the other day i had bonus offer from Energy, deposit 10-50 get 100% bonus. Max cashout was set at 200. Even if i were to take such an offer, id deposit bare minimum because depositing more doesnt make much, if any sense. So in essence you are forcing people to deposit less than they normally would which from business perspective isnt such a great thing, no?

Btw im not sure you understand slot players mentality either. Saying you shouldnt expect to win much with just a fiver is plain wrong.

Slot players are dreamers. If we were happy with cashing out 2x or 5x our deposits, we would have been playing sportsbook instead where its much, much easier to cashout 2x your deposit but instead we chose to chase the dream, and instead of settling up with 5x we willingly chose to chase that 1000x or 10000x wins.

There is a reason slots with max wins of 5000x or 15000x are out there, because people play them. Nobody would ever make a sports bet with 1:1000 odds, but slot players do it every single day.

 

[Slottery]

Yeah thats the thing. We dont even expect those wins from so small deposits, and when(if) it happens (which is like once in lifetime) i bet it feels great when you are allowed cashout only 1/5 of it because of maximum cashout rule. Hell if i won 2,5k and were allowed 500 cashout, it would feel awesome and it would make me lifetime player of your casino.

sarcasm aside, those wins dont really happen to most of us, ever. But having such a brilliant, once in lifetime win, eaten by bonus rules is the reason why people hate max cashout rules. Especially max cashout rules that arent flexible (dont depend on size of your deposit).

the other day i had bonus offer from Energy, deposit 10-50 get 100% bonus. Max cashout was set at 200. Even if i were to take such an offer, id deposit bare minimum because depositing more doesnt make much, if any sense. So in essence you are forcing people to deposit less than they normally would which from business perspective isnt such a great thing, no?

Btw im not sure you understand slot players mentality either. Saying you shouldnt expect to win much with just a fiver is plain wrong.

Slot players are dreamers. If we were happy with cashing out 2x or 5x our deposits, we would have been playing sportsbook instead where its much, much easier to cashout 2x your deposit but instead we chose to chase the dream, and instead of settling up with 5x we willingly chose to chase that 1000x or 10000x wins.

There is a reason slots with max wins of 5000x or 15000x are out there, because people play them. Nobody would ever make a sports bet with 1:1000 odds, but slot players do it every single day.

Very good and valid points, for long run we anyway play slots under 100% RTP so casino should win. For new starters risk controlling can be more crucial if there are yet not huge player base who have lost money. Have seen some semi big operators get their monthly NGR take massive hit in one day when few players happen to be lucky in Bonanza or others through their site, that can really be tough situation for operators, who don't yet get amount of deposits to cover these.

Then you can even see negative numbers which can be hard to get over if you are new and had invest quite amount of money to get your site even launched so therefore i somehow understand these limits especially in new operators, when you grow and get more deposits, then there could be ongoing review to if not remove, at least increase these.

Personally i fully agree that these small limits even with very generous matches are not my cup of tea, there is reason why playing high volatility slots and it's just like you said, to get that once in lifetime hit or even hit big where 200€ limit would really make you bang your head to wall

 

[CasinoNinja]

Max cashout sucks, end of story.

I have no issues with say 50x wagering requirement on Welcome Bonus. But the numbers are against you as a player, statically you won't have "hundreds" of players who win thousands from a fiver. In fact most people will probably lose their deposit before they complete wagering, which should be a big profit to the casino.

 

[speedysa]

STAY Away. This casino has been nothing but problems. I've been stuck in a withdrawal for over a week . No response for 4 days.

I can take the 300 loss, but nobody should have to go through this.

 

[speedysa]

STAY Away. This casino has been nothing but problems. I've been stuck in a withdrawal for over a week . No response for 4 days.

I can take the 300 loss, but nobody should have to go through this.

P.s. I've been verified also...

 

[anddi32]

STAY Away. This casino has been nothing but problems. I've been stuck in a withdrawal for over a week . No response for 4 days.

I can take the 300 loss, but nobody should have to go through this.

No answering from live chat? I don't believe

 

[speedysa]

No answering from live chat? I don't believe

Live chat has pretty much been useless. They have not responded since Wednesday. I have had 6 attempted withdrawals returned back to my account. Pic coming soon.

 

[anddi32]

Live chat has pretty much been useless. They have not responded since Wednesday. I have had 6 attempted withdrawals returned back to my account. Pic coming soon.

You are totally sure all your docs have been approved?

 

[speedysa]

Yep...

Just stay away. This Max and Bryan need to closely look at this casino. Horrendous service. And honestly I would have given up if CM didn't have them in the BBF process.

 

[luckysox]

Hi speedysa!
from what I have found out is that you are not entering your banking details correctly and the transaction cannot be executed by the system.
There is nothing wrong with your account, there are no red flags on your account, there is no holdup from our side whatsoever.

 

[luckysox]

STAY Away. This casino has been nothing but problems. I've been stuck in a withdrawal for over a week . No response for 4 days.

I can take the 300 loss, but nobody should have to go through this.

P.s. I've been verified also...

Live chat has pretty much been useless. They have not responded since Wednesday. I have had 6 attempted withdrawals returned back to my account. Pic coming soon.

Yep...

Just stay away. This Max and Bryan need to closely look at this casino. Horrendous service. And honestly I would have given up if CM didn't have them in the BBF process.

Please check my reply above, I missed to quote your comments.

 

[speedysa]

Please check my reply above, I missed to quote your comments.

Hi Lucky,

Is it a coincidence that I now get a reply. But after 20 or so odd emails. Nothing.

Sorry. It doesn't fly with me. I've been gaming 15 years.

I'd hope people get the point here. We shouldn't have to resort to posting on forums or PAB for service.

Hi speedysa!
from what I have found out is that you are not entering your banking details correctly and the transaction cannot be executed by the system.
There is nothing wrong with your account, there are no red flags on your account, there is no holdup from our side whatsoever.

Also to further your statement. Banking details have been sent 3 times by email, and processed 6 times by withdrawal format.

Couldn't be more clear cut.

 

[luckysox]

Hi Lucky,

Is it a coincidence that I now get a reply. But after 20 or so odd emails. Nothing.

Sorry. It doesn't fly with me. I've been gaming 15 years.

I'd hope people get the point here. We shouldn't have to resort to posting on forums or PAB for service.

Also to further your statement. Banking details have been sent 3 times by email, and processed 6 times by withdrawal format.

Couldn't be more clear cut.

Hello again,
so, it's not a coincidence that you only now get a reply. Max reached out to me yesterday and I got the details at the end of the day. Today I have been working to look into your case and as it is a Saturday people are harder to reach.

Not sure how you could have sent us 20 emails and not gotten any response, that sounds extremely unlikely. I am already looking into that and will address it with our team.

I am sorry for your bad experience, I can assure you that is not common because we do work hard and do our best to provide good service. All of our agents have very good ratings from our players.

Something went wrong, I think it was a new error because our agents could not understand what the issue was. In the end we got a reply from our payment processor saying that the bank details in the form are not correct and cannot be processed by their system. Ok, so now we at least know where the error with your withdrawal is coming from. We have not rejected your withdrawals, the system simply could not process them and therefore they got automatically void and the balance returned to your account.

We are not allowed to use your banking details to log into your account and do the withdrawal on your behalf. Can you please try to make the withdrawal again and can you record or take screenshots every step of the way so that we can try to identify the issue?

Sorry for the hassle, I have not seen this error before so I am not able to instruct you exactly how to solve it. Please PM me the screenshots or email [email protected]
Cheers!

 

[speedysa]

Hi Adam,

I sent you a list of the emails.

All the details of my banking are there.

It's sad that I had to go this route for service. I processed it again.

I'm not sure how this casino functions. They have absolute no log about emails nor conversations.

They are now willing to process my withdrawal??? After email number 40. But only to credit card, Canadian financial institutions don't accept withdrawals by credit card.

Email #20 they said they would process it by bank transfer. Omg this is horrible. Thank God my win was not big.

What a joke.

Just a quick update. I received a withdrawal notice and it has been processed.

I'm sorry, a little to late. Beware CM users.

 

[maxd]

Dude, WTF! You submitted your PAB, I was working on it, the casino was being very helpful and responsive and then you totally ignore the rules and post that crap above. The casino was trying to help get your thing resolved and then you pull this. Totally uncool man and way out of line, not to mention a violation of both the Forum Rules and the Player Arbitration Policies and Procedures.

Consider yourself of "vacation" for abuse of the services we provide. Oh, and your PAB rights are suspended until you can convince me that you understand and will respect the rules.

Regards,
Max Drayman
Player Arbitration (PAB) Manager, Casinomeister.com

 

[Casino12345]

This casino sounds like a big mess.

 

[lockinlove]

I have learned alot over the years of lurking and being a member here. I remember way back when I had to PAB here with butlers bingo and even had a few other issues with other casinos. You get so mad and riled up and know they are messing about, you want to bash them and shame them and not let them get away with screwing about. It's a terrible approach and takes away from your case and your feedback because it just makes you look like a loose cannon. I am still learning things, it wasnt long ago where I had a melt down over bonanza and almost quit the forum. That was a terrible way to approach it but I learned not to take things to heart so much

I know it's hard sometimes but you just need to let the process play out and when the conclusion arrives, give your feedback on the entire situation in one detailed post. Trust me, members and admins will take that type of response more seriously where as the above post after post will do nothing to gain you credibility and just annoy people.

 

[maxd]

This casino sounds like a big mess.

Not from what I've seen. Within a couple hours of me submitting the PAB they were back to me with an update and their plan for resolving things. IMO the player was at fault here not the casino, but I'm only seeing it from the PAB side of things.

 

[maxd]

Ok, I've talked to the casino manager and he tells me the case is resolved and the player has cooled down a bit. He's also asked me to cut the player some slack.

Fair enough, I get that someone can flip out and go on a forum rampage thinking that that'll get them what they want faster/better/with extra sauce or whatever. HOWEVER, the Forum and PAB rules are there for many good reasons and are not optional: forum members must know and respect the house rules.

Sooo, I've shortened the guy's ban. He can return on Wednesday (6th Feb) if he so chooses..

 

[dionysus]

Ok, I've talked to the casino manager and he tells me the case is resolved and the player has cooled down a bit. He's also asked me to cut the player some slack.


Sooo, I've shortened the guy's ban. He can return on Wednesday (6th Feb) if he so chooses..

Yanno, I hope more members come across this thread - the ones that say CM (staff) make arbitrary decisions, don't listen or sees black/white resolutions, because this is a good ex where staff has responded, reviewed and taken feedback on board (be it player or casino) and acted accordingly

 

[Casino12345]

Not from what I've seen. Within a couple hours of me submitting the PAB they were back to me with an update and their plan for resolving things. IMO the player was at fault here not the casino, but I'm only seeing it from the PAB side of things.

Good to hear (y)

 

[The Dude]

Well, and the 60 days BBF time is over. What say you? I understand that we have one member who had some difficulties here - but I feel confident that Karjala cuts the mustard as an new Accred Casino.

Any naysayers? Please make your position known.

 

[eizei]

I received an sms today for a 100% deposit bonus and I remembered reading about max cashouts in this thread but I thought it was only for the welcome bonus. I honestly couldn't believe it when I went to check the bonus terms and saw that email and sms offers have a max cashout of 200€. No way I would ever take such a bonus even as a low roller and personally I wish terms like these were a disqualifier for being accredited at cm.

 

[Aryol]

Is something wrong with the language of the website? I see no way to change the language, it is set to Finnish?

 

[TheAverageGuy]

Is something wrong with the language of the website? I see no way to change the language, it is set to Finnish?

bottom of the main page

 

[Aryol]

bottom of the main page
View attachment 106535

I'm stupid, I just was going around the pages I had in my bookmarks and I got interested in how to change the language (no worries I am still not playing but wanted to read the bonus rules, so I know where to play after if I play)

Thank you very much.

//Btw. I also was in the chat, can only say the chat was very friendly and fast.

 

[nuera007]

after my first deposit i was getting the free spins bonus.i had no winnings whit the two.
after that you get 10 free spins every day on fire joker,so i played them the first day after and hit a big win whit them 12 euro.
then i left fire joker to play a nother game wen i was playing i see my balance was only 60 cents after one 20 cent spin.
so i go chech my betting history and i see six 2 euro spins on jackpot joker that i dident made for sure it was also imposible to do that on the same time i was playing the other slot.so i go to chat whit costumer service,and you can already gues what the say "i had made those 2 euro spins myself and there was nothing the can do for me"so by by bonus money

I had same issue when i registered here back in 2017. I deposited 50€ and forgot to choose that welcome bonus, when i contacted support the told me that they cannot credit the bonus to full amount cos i've played 6 spins book of dead @1€ bet eventhough i never did. By default then when you opened book of dead it was in 2€ bet and i think it still is like that. So for me to play those spins I had to change bet size to spin those six spins in that game. And offcourse support said that i had played those spins so i just accepted it cos there wasnt any way to say anything else if my account details said so. I opened that game few times and every time my saldo went down without single spin So i just took my welcome bonus to 44€ amount and lost it

 

[The Dude]

Ok - I guess we are good to go here

 

[The Dude]

Please feel free to continue the discussion here:
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