Hi Lucky,
Is it a coincidence that I now get a reply. But after 20 or so odd emails. Nothing.
Sorry. It doesn't fly with me. I've been gaming 15 years.
I'd hope people get the point here. We shouldn't have to resort to posting on forums or PAB for service.
Also to further your statement. Banking details have been sent 3 times by email, and processed 6 times by withdrawal format.
Couldn't be more clear cut.
Hello again,
so, it's not a coincidence that you only now get a reply. Max reached out to me yesterday and I got the details at the end of the day. Today I have been working to look into your case and as it is a Saturday people are harder to reach.
Not sure how you could have sent us 20 emails and not gotten any response, that sounds extremely unlikely. I am already looking into that and will address it with our team.
I am sorry for your bad experience, I can assure you that is not common because we do work hard and do our best to provide good service. All of our agents have very good ratings from our players.
Something went wrong, I think it was a new error because our agents could not understand what the issue was. In the end we got a reply from our payment processor saying that the bank details in the form are not correct and cannot be processed by their system. Ok, so now we at least know where the error with your withdrawal is coming from. We have not rejected your withdrawals, the system simply could not process them and therefore they got automatically void and the balance returned to your account.
We are not allowed to use your banking details to log into your account and do the withdrawal on your behalf. Can you please try to make the withdrawal again and can you record or take screenshots every step of the way so that we can try to identify the issue?
Sorry for the hassle, I have not seen this error before so I am not able to instruct you exactly how to solve it. Please PM me the screenshots or email support@karjalakasino.com
Cheers!