10Bet - Baptism by Fire!!

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland

rainmaker

I'm not a penguin
Joined
Dec 28, 2010
Location
-
.

Hello and welcome 10Bet :thumbsup:

Just one question regarding your T&C :


3. All Casino winnings are limited for withdrawal by €2,000 per week.


Will this rule also apply if a customer wins a progressive jackpot? Thanks.
 

Mouche12

Kitty Lover
PABnonaccred
PABnoaccred
PABnononaccred
Joined
Jul 25, 2007
Location
Amsterdam
With this rule they should never be in the accredited section. Just my 2 cents.
:what:
 

rainmaker

I'm not a penguin
Joined
Dec 28, 2010
Location
-
.

Yea, I was quite surprised to see this low withdrawal limit. I did not find a a similar limit on winnings generated from their sports section, so it is obviously a strategic decision. Neither reputable sportsbooks in general or casinos who offer Microgaming games usually have withdrawal limitations, so many will probably find this quite unattractive.
 

[email protected]

Dormant account
Joined
Oct 26, 2011
Location
United Kingdom
Hello :) I am Michelle from 10Bet!

Hello all!

First I am very happy to see 10Bet Casino finally on Casinomeister and welcome all of you to try it and give us your feedback!

I am Michelle - the VIP Casino Manager and am here at your disposal for any questions you may have.

Thank you for the feedback regarding the casino withdrawal limits. This is a strategic decision indeed and is applied by management decision. Actually quite a lot casino rooms have such a rule.

The reason we're here is to hear your recommendations, so this one is noted down and we will consider, thanks!

For the time being I can promise that no-one who joined from CasinoMeister will be subjected to a EUR2,000 withdrawal limit!
:):):)

I look forward to see you at the casino where you canenjoy our lucrative welcome package on your favorite Microgaming games and tell us what you think.
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
...
For the time being I can promise that no-one who joined from CasinoMeister will be subjected to a EUR2,000 withdrawal limit!
Then why have the rule at all? I think this rule should be reconsidered and amended by the administration.
 

chuchu59

gambling addict
PABnonaccred
CAG
PABinit
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
Then why have the rule at all? I think this rule should be reconsidered and amended by the administration.

Right on Bryan. I think the true players at CM dont want any perks or favours and just want players in general to be treated fairly.

Derail; BTW, why do the 3 casinos you just placed in the Baptism by Fire category have the word 'bet' as part of their names? Coincidence?
 

[email protected]

Dormant account
Joined
Oct 26, 2011
Location
United Kingdom
Hi Guys,

Keep in mind this rule is not restrictive, but protective, and depends on the relationship with the customer and their credibility.

I agree it is not phrased correctly. We will look at this matter as I promised and make sure proper decision taken:)

Thank you again and keep the comments coming!

Michelle
 

ShayDrew

Non-Gambler
Joined
Aug 19, 2010
Location
New Zealand
I had a look at your sign up bonus and 35x deposit&bonus is pretty high! If I decided to pop $100 in I am looking at a $7000 playthrough! Seems a bit steep?
 

Thomas82

Dormant account
Joined
Jan 19, 2012
Location
Stratford, London
Hi Michelle,

In the terms and conditions it states "For the Slots Welcome Package bonuses only Slots, excluding Progressives, count towards rollover requirements."

I understand that progressive games do not count towards wagering, but am I allowed to play them?

Thanks
 

[email protected]

Dormant account
Joined
Oct 26, 2011
Location
United Kingdom
Hi Michelle,

In the terms and conditions it states "For the Slots Welcome Package bonuses only Slots, excluding Progressives, count towards rollover requirements."

I understand that progressive games do not count towards wagering, but am I allowed to play them?

Thanks

Hi Thomas 82 :)
If a customer plays excluded games from the bonus with the bonus active in his account, they would get his winnings and bonus removed so you're not allowed to play them according to the General Casino Bonus Terms and Conditions.

Keep in mind you can always cancel your bonus balance when you ask for it via live chat and play whatever games you wish.

I hope this helps. Good luck!
 

ilovejesus

Full Member
Joined
Dec 15, 2010
Location
GREAT BRITAIN
hello

my husband tried this casino about 6 months ago this casino excellent very good cs never asked for id documents paid straight away. best of look 10bet
 

chuchu59

gambling addict
PABnonaccred
CAG
PABinit
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
Michelle,

While I understand that you have 3 times higher wrs for players from Hong Kong, grateful if you could amend the typo in the ts and cs. It's not honk-kong although the drivers in this territory are usually quite rude.:D
 

Surasanji

Dormant account
Joined
Dec 19, 2011
Location
Israel
.

Hello and welcome 10Bet :thumbsup:

Just one question regarding your T&C :





Will this rule also apply if a customer wins a progressive jackpot? Thanks.


Absolutely unacceptable for an accredited casino.


Hello all!

First I am very happy to see 10Bet Casino finally on Casinomeister and welcome all of you to try it and give us your feedback!

I am Michelle - the VIP Casino Manager and am here at your disposal for any questions you may have.

Thank you for the feedback regarding the casino withdrawal limits. This is a strategic decision indeed and is applied by management decision. Actually quite a lot casino rooms have such a rule.

The reason we're here is to hear your recommendations, so this one is noted down and we will consider, thanks!

For the time being I can promise that no-one who joined from CasinoMeister will be subjected to a EUR2,000 withdrawal limit!
:):):)

I look forward to see you at the casino where you can enjoy our lucrative welcome package on your favorite Microgaming games and tell us what you think.

Is this a bribe?

Right on Bryan. I think the true players at CM dont want any perks or favours and just want players in general to be treated fairly.

Derail; BTW, why do the 3 casinos you just placed in the Baptism by Fire category have the word 'bet' as part of their names? Coincidence?

I agree with you, Chu. 100%. :thumbsup:

No perks or favors required, just make sure everyone is treated with respect and that your T&Cs are fair and sensible. If you apply them firmly, fairly and consistently you'll never have any issues!
 

[email protected]

Dormant account
Joined
Oct 26, 2011
Location
United Kingdom
:)

Hello there!

I hope the weekend was good for all of you.

I am hungry for some more comments on 10Bet Casino (apart from the withdrawal rule which as explained earlier is a precautionary measure we don't use for known customers, and is under review now).

Plus there's some news - we just launched a new live dealer section - it will be great if you tell me what you think of the games and the site.


Thanks and have fun!:thumbsup:

Michelle
 

rainmaker

I'm not a penguin
Joined
Dec 28, 2010
Location
-
.

Congratulations with the launch of your new Live Casino :thumbsup:


I see it is possible to select "Danish" as a language on your site. But I did not find your company listed as a license holder with Spillemyndigheden- the Danish Gaming Authority (I may have overlooked you on the list, you may have a pending application etc). I asked your customer service if 10Bet accepts Danish players and they told me:

"Yes, Danish players may play in our Casino Golden and in the Sports Section".

Your "main" casino is Casino Platinum with Microgaming games etc. I believe that Microgaming is blocking players from Denmark for operators who do not have a Danish gaming license. That may be the reason why your Danish players are not allowed to play in this section of your casino. Your Casino Golden offers play on games from smaller suppliers, and looks more like a "games" section.

Spillemyndigheden wrote this the other day:

When is a website providing gambling illegal?

A website is illegal when directed towards the Danish market, e.g.:

-The website is in Danish.
-Danish customer service.
-The games offered by the gambling provider are of such a nature that it appears to be for Danish players.
-Stakes from Danish players are accepted.
-Danish currency on the website.

So my question is, do you have a Danish gaming license? And if no, why are you choosing to put Danish players at risk by accepting bets from Danish players, even targeting them with Danish language etc?

Thanks!
 

JuicyFruit

Non-Gambler
Joined
Dec 23, 2010
Location
Homeward Bound
I am afraid 10Bet is about to be removed from my casino list.

I have two issues with them.

1: Although depositing with a Debit Card, which uses the Verified by Visa verification process, I am asked after every single deposit to send in verification documents, and when I query this, I get variations of the following response:

Dear Elisabeth,

Thank you for contacting us.

We apologize about the request for documents you have received by
mistake and would like to confirm that no documents are required for
customers who have performed verified deposits.


Every single time. Really, really irritating - it is almost as if they are a left hand/right hand casino.

2: When playing Platinum Casino games (mostly, but not all MG), I almost always get an 'Error 2' which closes down the game. Sometimes this can happen every ten minutes or so, sometimes less frequently, but it is frustrating to be interrupted so many times during a session. Yes, the game resets to where it should be - eventually - but these constant errors really take any pleasure out of playing at 10Bet.

I play to be free of stress, not to generate it,
 

Simmo!

Paleo Meister (means really, really old)
Joined
May 29, 2004
Location
England
2: When playing Platinum Casino games (mostly, but not all MG), I almost always get an 'Error 2' which closes down the game. Sometimes this can happen every ten minutes or so, sometimes less frequently, but it is frustrating to be interrupted so many times during a session.

This seems to be happening on MG games on all Quickfire casinos - I have come across it while testing Bet3000, RogersBingo, 10Bet and 188Bet (Wintingo too if I remember right) and even if you go away and come back a week or so later it still happens. Like you say, it's frustrating and you end up giving up.

Initially I thought it was a problem with the Quickfire server overloading but I noticed the other day on RogersBingo their website also stops for a few seconds at the same time so I have come to the conclusion it is the way the games interact with the website in getting your balance. Just a hunch...could be wrong.

I reported it to all of the casinos I tried and either met with a standard "try later" or was asked to log tickets with times, dates and games etc... like I'm a free beta tester LOL.
 
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