Announcement Just in - 2016 PAB Stats

maxd

Head of Complaints (PABs), Senior Forum Moderator
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
For those of you that are so inclined we have our 2016 PAB Summary and Stats ready to go!

Bryan will be posting links etc shortly but here's a thumbnail sketch for you:
  • Total PABs (including duplicates and carry-overs) : 255
  • Percentage of cases that were actionable and completed which were resolved in the player's favour: 35%
  • Total monies reclaimed for players : $250,000 / €225,000

By month:
  • Jan 2016 - total: 12 - Bonus related (%): 83
  • Feb 2016 - total: 14 - Bonus related (%): 43
  • Mar 2016 - total: 15 - Bonus related (%): 53
  • Apr 2016 - total: 15 - Bonus related (%): 53
  • May 2016 - total: 15 - Bonus related (%): 33
  • Jun 2016 - total: 13 - Bonus related (%): 46
  • Jul 2016 - total: 17 - Bonus related (%): 59
  • Aug 2016 - total: 19 - Bonus related (%): 42
  • Sep 2016 - total: 28 - Bonus related (%): 36
  • Oct 2016 - total: 17 - Bonus related (%): 41
  • Nov 2016 - total: 32 - Bonus related (%): 47
  • Dec 2016 - total: 20 - Bonus related (%): 40

Full 2016 Summary pages will be posted shortly.

And that's me off to London. Have a good one Meister peeps! :D
 
Our PAB service is the most established Online Casino complaint center - full stop.
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It is  crucial  that you understand and agree to the terms and conditions of any bonus that you accept. Most of the complaints that come through our arbitration service are bonus related; it would be safe to say that there are tens of thousands of players who have never complained because they realized after the fact that they did not understand or had never read the terms. Nothing in a casino is free – so whenever you see “free” being used, there are stipulations. It is important for you to understand that.

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wow. I never thought there are so many of these and look at how much money these guys recouped for us! :eek:

Well done guys and you should be proud of yourselves for the work you do for us. I know I am.

:notworthy:notworthy:notworthy
 
wow. I never thought there are so many of these ...

Actually I did a calculation recently of how many online gaming complaints per year received by 3rd party sites like us. Would you believe it's somewhere around 10,000? Shocked me!
 
That is so amazing.

The money you got for players are amazing and also the number of PAB you dealt with is really surprising . 255 case you had to look at while you were running this site for one year. Impressed.

It must be really hard working.
 
... 255 case you had to look at while you were running this site for one year.

:D Bryan deserves the credit for running the site and all other such business. I'm just the PAB guy.
 
A quarter of a million returned to players, wow.

Really well done Max, stunning.

Appreciate all the staff here, thanks guys.
 
Max,Max He's our man!He will solve your problem when no one else can. :notworthy:notworthy

The US is not doing well and what a pity that is,It is just too bad that all of the in-justice has to be center here? Oh well Great Job,CM :cheers: Peace Out! Out Of The Mist! shewoff
 

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Our PAB service is the most established Online Casino complaint center - full stop.

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